Leaders - Worcester Opiniões 

236
•
TrustScore: 4.5 em 5

4,7

31 Foregate Street, WR1 1EE Worcester, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have renting out in Worcester since the late 1980's and the most important aspect is the person who is the interface between the Renter (my customer) and myself (the Seller). Living far away means I... Ver mais

Classificada 5 em 5 estrelas

I have been letting my flat through Leaders for many years. My account manager is Tierney Sutton. Over the years Tierney has always been very helpful and goes above and beyond my expectations, is al... Ver mais

Classificada 5 em 5 estrelas

I have not had any issues whilst renting a property from Leaders. Madeleine Cornes is my Property Manager. I have always received a fast response to any queries i have, an excellent and professional s... Ver mais

Classificada 3 em 5 estrelas

At the moment my experience is very bad as the tennant I paid them to find, has let s down, couldnt pay as he has universal credit which had changed his date. He eventually paid 5 days late and I can'... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Imobiliária
  2. também em
  3. Agência de arrendamento imobiliário
  4. Agrimensor imobiliário
  5. Avaliador imobiliário
  6. Investimento em propriedades

Sobre Leaders - Worcester

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contacto

  • 31 Foregate Street, WR1 1EE, Worcester, Reino Unido

4,7

Excelente

TrustScore: 4.5 em 5

236 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 95% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(236)

2504 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I have renting out in Worcester since 1987

I have renting out in Worcester since the late 1980's and the most important aspect is the person who is the interface between the Renter (my customer) and myself (the Seller). Living far away means I have to have trust in thatt person managing the relationship between the Renter and myself. Happy Renters stop with you for years and Tierney Sutton is a great example of a Property Manager who represents my interests, whilst keeping the Renter happy. Thank you Tierney

21 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Letting with Leaders

I have been letting my flat through Leaders for many years.
My account manager is Tierney Sutton.
Over the years Tierney has always been very helpful and goes above and beyond my expectations, is always very professional in her approach to all issues and is very proactive in dealing with any problems.

20 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Helpful Attitude, Efficiency, and Dedication.

I would like to express my sincere appreciation for Madeleine Cornes for her excellent support and professionalism as a letting agent. Whenever I have experienced a problem in my apartment, Madeleine has always been very helpful, responsive, and quick to take action. She communicates promptly and makes sure that any issues are dealt with as efficiently as possible.

Most recently, in March this year, I experienced an electrical problem in my apartment, and Madeleine arranged for an engineer to attend promptly and resolve the issue. I really appreciate how seriously she takes these matters and how reliable she has always been whenever I needed assistance.
Thank you so much 😊

10 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I have not had any issues whilst…

I have not had any issues whilst renting a property from Leaders. Madeleine Cornes is my Property Manager. I have always received a fast response to any queries i have, an excellent and professional service has been provided.

14 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Leaders were very helpful

Leaders were very helpful. Harriet did an excellent job arranging the viewing and was great with communication.

We had a great experience and everything went as smoothly as it can with a move.

9 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

There whole letting process has been…

There whole letting process has been stress free

19 de junho de 2026
Opinião espontânea
logótipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Esenam Grace, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Classificada 1 em 5 estrelas

I can see Leaders arranged some people…

I can see Leaders arranged some people with incentives who have no integrity to come and write good stuff about them they are professional scammers avoid them at all cost becareful when dealing with them .

23 de junho de 2026
Opinião espontânea
logótipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Aj Longman Simeon,

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.

Best regards, Customer Care Team

Classificada 5 em 5 estrelas

Great Agents

Great Agents. Very responsive to any issues. Always easy to contact

31 de março de 2026
Opinião espontânea
logótipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Chris Hayton, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Classificada 1 em 5 estrelas

We applied for a property and paid a…

We applied for a property and paid a holding deposit. Throughout the process, we contacted Leaders several times by email and phone to clarify the move-in date. This was essential because we are required to give at least one month’s notice to our current landlord, and we clearly explained that we could not risk paying rent on two properties in the same month.

Despite repeated attempts, we received no clear confirmation about when we could move in. As time passed and we were left with no option but to withdraw from the application to avoid financial loss. Leaders then informed us that the holding deposit would be retained, stating that tenancy application offer has been cancelled subject to contract and references without acknowledging their lack of response or clarification.

This is especially disappointing as we previously enquired about another Leaders property, which was also cancelled after initial confirmation.

Overall, this experience felt unfair and unprofessional and not what we expected from a well-known and established company. Clear communication and transparency were missing throughout the process.

I would advise others to be very cautious and ensure everything is confirmed in writing before paying a holding deposit.

2 de março de 2026
Opinião espontânea
logótipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Jeba Anika,

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.

Best regards, Customer Care Team

Classificada 5 em 5 estrelas

Since I contacted them from day one

Since I contacted them from day one, our relationship has been great.
They have great customer services.

31 de janeiro de 2026
Opinião espontânea
logótipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Tavonga 6
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,

Customer Care Team

Classificada 5 em 5 estrelas

Thank you Ffion Whittlesea for your…

Thank you Ffion Whittlesea for your helpful advice.
Very professional, and so friendly, I appreciated your time and efforts.
Will definitely be using Leaders again!

29 de dezembro de 2025
Opinião espontânea
logótipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Pearl Floyd We greatly appreciate your 5-star review and the time you took to share your experience with Ffion. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Great service and advice

Great service and advice. Ffion was very helpful and certainly knew her stuff!! Will definitely use again.

31 de dezembro de 2025
Opinião espontânea
logótipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Steve Sneddon We greatly appreciate your 5-star review and the time you took to share your experience with Ffion. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Ffion is very helpful and informative

Ffion is very helpful and informative. Definitely recommend!

26 de dezembro de 2025
Opinião espontânea
logótipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Mel H We greatly appreciate your 5-star review and the time you took to share your experience with Ffion. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Excllent service

I have been a client of Leaders in Worcester for many years now and have always had good service. My current account manager Tierney is excellent, efficient, professional, friendly and always comes back to me on queries or issues. Communication is key and I feel my property is in safe hands.

22 de dezembro de 2025
Opinião espontânea
logótipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Michael Wallis, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Classificada 5 em 5 estrelas

Ffion has been an excellent property…

Ffion has been an excellent property manager. Any time I have any issues she sorts them quickly and keeps me updated the whole way. Couldn't ask for anything more!

18 de dezembro de 2025
Opinião espontânea
logótipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Roger Pratt We greatly appreciate your 5-star review and the time you took to share your experience with Ffion. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Excellent Service Thea Meek

I have always received excellent service from staff at Leaders Worcester especially from Thea Meek who has always responded promptly and professionally to any queries I may have had. Thea is a real credit to the team at Leaders Worcester Branch.
Michelle Perks

18 de dezembro de 2025
Opinião espontânea
logótipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Tommy We greatly appreciate your 5-star review and the time you took to share your experience with Thea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Looking to rent a property

I have been dealing with Elliott from the Worcester office for some time he is very helpful and througher with dealing with any issues.
I would recommend Leaders for landlords or tennents to fair and good reasonable service.

18 de dezembro de 2025
Opinião espontânea
logótipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Andrew Lunn We greatly appreciate your 5-star review and the time you took to share your experience with Elliott. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

I've rented with Leaders for a number…

I've rented with Leaders for a number of years and have always had exceptional customer service from Tierney Sutton who answers questions and queries quickly and professionally. I cannot recommend Tierney and the team highly enough.

17 de dezembro de 2025
Opinião espontânea
logótipo da Leaders  - Worcester

Resposta da Leaders - Worcester

Dear Steve Williams We greatly appreciate your 5-star review and the time you took to share your experience with Tierney. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

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