We ordered a pair of fully glazed doors for a client. A pair of half panelled doors were delivered and our Joiner actually fitted them, presuming the order was correct. Also one of the grain patterns... Ver mais
A empresa respondeu
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Products are good quality and competitively priced - however, delivery is poor. Website states products will arrive in X days. After said days, call CS only to be told they haven’t been shipped yet be... Ver mais
A empresa respondeu
I ordered two glazed paired doors and a door pair maker strip and they look fantastic together. Ordering them online was a breeze and when I went to collect them at the Hartlepool hub ,the lads ther... Ver mais
A empresa respondeu
A great Oak door at a good price. Used a clear stain on them along with black hinges and thumb latches and they look fabulous. Would definitely recommend.
Informações sobre a empresa
Sobre leadertrade.com
Escrito pela empresa
Leader Trade is a leading distributor of high quality products for the home and trade.
We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices – why not contact us today.
Escrito pela empresa
- 🏠 100's of new items added every month
- 💷 The UK's lowest trade prices
- 📱 Shop via desktop tablet & mobile
- 💖 Trade account benefits available
- 🗺️ We ship to the whole of the UK
- 🚚 VIP delivery from £29
- 🦮 Expert help & advice available
Informações de contacto
103 Whitby Street South, TS24 7LH, Hartlepool, Reino Unido
- 01429241270
- help@leadertrade.com
- leadertrade.com
4,0
Bom
915 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da leadertrade.com
Thank you for your excellent review!
We’re glad to hear that you found the ordering process straightforward and that your doors arrived promptly. It’s always our goal to make the entire experience as smooth and efficient as possible, and we’re pleased to know we delivered on that.
Kind Regards,
Belinda Everett - Trade Supervisor
Ordered walnut floor,skirting
Ordered walnut floor,skirting, and Architrave the skirting and Architrave are totally differant colours,enquired how this could be,and they never bothered replying.
29 de maio de 2025
Resposta da leadertrade.com
Thank you for your feedback, and we’re truly sorry to hear about your disappointment regarding the colour variation between the walnut flooring, skirting, and architrave.
While we do our best to ensure product images and descriptions are as accurate as possible online, we understand that colours can sometimes appear differently in person due to natural wood variations, lighting, or screen settings. We always recommend reaching out to our team prior to ordering if a precise colour match is essential, and we regret if this wasn’t made clearer during your shopping experience.
Regarding your enquiry, we sincerely apologise if you did not receive a timely response — this is not the level of service we aim to provide, and we are reviewing this internally to prevent a recurrence.
If you'd still like to discuss options for resolving the mismatch, our team would be more than happy to assist. Please feel free to contact us directly at 01429241299 or help@leadertrade.com, and we’ll do our utmost to help.
Kind Regards,
Belinda Everett - Trade Supervisor
They forgot to arrange a delivery for…
They forgot to arrange a delivery for my doors so they became out of stock so I’m still waiting for my doors three weeks plus.
UPDATE: so four weeks after ordering my doors arrived. Thank you!
15 de maio de 2025
Resposta da leadertrade.com
Thank you for taking the time to share your experience. We sincerely apologize for the delay and the inconvenience it has caused.
We understand how frustrating it must be to wait longer than expected, and we regret that a scheduling oversight contributed to this situation. Please be assured that we have been actively working to resolve the issue, and we’re pleased to confirm that your doors are scheduled for delivery today.
We value your patience and understanding, and we’re committed to ensuring a smooth completion of your order. Should you have any further questions or need assistance, please don’t hesitate to reach out to our team directly.
Kind Regards,
Belinda Everett - Trade Supervisor
Lady on phone was helpful and curteous
Lady on phone was helpful and curteous. Sent out products within 2 days.
28 de maio de 2025
Resposta da leadertrade.com
Thank you for your kind words!
We're delighted to hear that you had a positive experience with our team. It's great to know that our staff was helpful and courteous, and that your products were dispatched promptly. Providing excellent service is very important to us, and your feedback is truly appreciated.
Kind Regards,
Belinda Everett - Trade Supervisor
Really impressed with the quality of…
Really impressed with the quality of these doors at the price.
28 de maio de 2025
Resposta da leadertrade.com
Thank you for your wonderful feedback!
We’re so pleased to hear that you’re impressed with the quality of the doors and found them to be great value. We take pride in offering high-quality products at competitive prices, and it's always rewarding to know our efforts are appreciated.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind Regards,
Belinda Everett - Trade Supervisor
Doors look fabulous
Doors look fabulous, really happy with them and the delivery was excellent, bang on time 😊👍 especially as I had to come out of work to get them.
Will definitely order from them again.
3 de junho de 2025
Opinião espontânea
Resposta da leadertrade.com
Thank you for your kind review! We're delighted to hear that you're happy with the look of your new doors and that the delivery met your expectations—especially given the extra effort you made to receive them. We truly appreciate your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Great service
Great doors, great price and very efficient delivery service. Congratulations to you and your team. Thank you
27 de maio de 2025
Resposta da leadertrade.com
Thank you for your wonderful feedback. We're thrilled to hear that you were pleased with the quality of our doors, competitive pricing, and efficient delivery service. Your kind words mean a great deal to our entire team, and we truly appreciate your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Resposta da leadertrade.com
Thank you so much for your kind feedback! We're delighted to hear that you were pleased with our service, prompt delivery, and the quality and value of our products. Your satisfaction is very important to us, and we truly appreciate your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Joke of a company
Joke of a company.
Never answered any of my emails.
“Order” of doors and accessories arrived WITHOUT the doors.
Already waited two weeks for delivery.
Apparently they haven’t even booked delivery of the doors.
My advice is to steer clear of these cowboys and to shop local.
Awful company.
2 de junho de 2025
Opinião espontânea
Resposta da leadertrade.com
We're very sorry to hear about your experience and understand how frustrating this must have been for you. We sincerely apologise for the initial issue with your delivery and any inconvenience this caused.
While we acknowledge that part of your order arrived incomplete, we want to reassure you that the delivery of your doors has now been arranged and is scheduled for Monday, the 9th, as confirmed with our team. We're actively working to ensure everything is completed to your satisfaction.
We also regret that your emails were not responded to as promptly as they should have been, and we’re reviewing our communication processes to avoid this happening in future.
Thank you for your patience, and please don’t hesitate to reach out to us directly if there’s anything further we can do to assist you.
Kind Regards,
Belinda Everett - Trade Supervisor
Luxury vinyl flooring
Excellent customer service and with good quality and affordable prices for customers.
20 de maio de 2025
Resposta da leadertrade.com
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with both our customer service and the quality of our luxury vinyl flooring.
Providing high-quality products at competitive prices is something we take great pride in, and it's always rewarding to hear when our customers feel the same.
Kind Regards,
Belinda Everett - Trade Supervisor
This is my first time of buying from
This is my first time of buying from this company. I bought doors and I can’t fault the quality of the product. I’m so well pleased with my purchase. I will recommend it to friends and family.
22 de maio de 2025
Resposta da leadertrade.com
Thank you for your kind words and for choosing us for your first purchase — we're delighted to hear you're so pleased with the quality of your new doors!
Your recommendation means a great deal to us, and we’re thrilled to know you’d share your positive experience with friends and family.
Kind Regards,
Belinda Everett - Trade Supervisor
Delivery driver damaged paint work as…
Delivery driver damaged paint work as he was rushing round because it was raining. So I was told to contact the Heplteam @ leader trade but whan I did they just apologised & told me they were closing the ticket & that was the end of the compliante.
22 de maio de 2025
Resposta da leadertrade.com
Thank you for taking the time to share your feedback. We’re very sorry to hear about the damage to your paintwork and any frustration this situation has caused.
While our drivers do their best to deliver efficiently and respectfully, we understand your concern and sincerely apologise if you felt the delivery was rushed due to weather conditions. This is certainly not the level of service we strive to provide, and we will be addressing your comments with our team to prevent similar situations in the future.
We would also like to take this opportunity to highlight that, as stated in our terms and conditions:
"Whilst our drivers will always take care at your property, we kindly ask that any carpets or flooring that will be on the driver's path during the delivery of your items are sufficiently protected. We would also ask that you remove any fragile items such as ornaments and pictures to prevent any unnecessary accidental damage – this ensures a smooth delivery for all."
We do appreciate your understanding of the shared responsibility during the delivery process. That said, if you believe there are specific aspects of your case that require further review, please don’t hesitate to get in touch with our team again at Help@leadertrade.com, quoting your order number, and we will do our best to assist you further.
Kind Regards,
Belinda Everett - Trade Supervisor
Excellent reliable service great product
Excellent reliable service, friendly driver and the flooring looks excellent
19 de maio de 2025
Resposta da leadertrade.com
Thank you so much for your kind words and positive feedback! We're delighted to hear that you were pleased with both the service and the quality of the flooring. It's great to know our driver made a good impression as well.
Kind Regards,
Belinda Everett - Trade Supervisor
Arrived broken and struggling to get a…
Arrived broken and struggling to get a refund as they would like to collect the broken items and send a new one.
Update 17th June and still no refund!
21 de maio de 2025
Resposta da leadertrade.com
Thank you for your feedback, and we’re very sorry that your item arrived damaged.
We completely understand how disappointing this must have been and apologise for the inconvenience caused. We’re pleased to confirm that a full refund has already been approved without the need for a replacement or return of the damaged item.
Your experience is important to us, and while we regret that it didn’t go as smoothly as it should have, we appreciate your patience and understanding as we worked to resolve the matter.
If you have any further questions or need additional assistance, please don’t hesitate to get in touch with our team at 01429 241 299 or help@leadertrade.com.
Kind Regards,
Abigail
Really simple ordering and delivery
21 de maio de 2025
Resposta da leadertrade.com
Thank you for your kind feedback!
We're glad to hear that you found the ordering and delivery process simple and straightforward — that's exactly the experience we aim to provide.
Kind Regards,
Belinda Everett - Trade Supervisor
Very pleased.
Bought 5 packs of the hickory laminate for our kitchen, and it looks great with the high gloss shine,even the chap who laid it couldn't believe it when he saw the finished floor. (The high gloss)
12 de maio de 2025
Resposta da leadertrade.com
Thank you so much for your kind review!
We're delighted to hear that you're pleased with the Hickory laminate flooring and that it looks fantastic in your kitchen. It’s always great to know when our products not only meet but exceed expectations — especially when even the installer is impressed!
We truly appreciate your feedback and your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Complete shambles from the start…
Complete shambles from the start communication shocking
delivery shocking very poor company will never use them again
21 de maio de 2025
Resposta da leadertrade.com
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and sincerely apologise for the issues you faced with both our communication and delivery service.
Your comments are deeply concerning to us, as they do not reflect the standards we aim to uphold. We understand how frustrating this must have been, and we truly regret that we did not meet your expectations at any stage of the process.
Please know that your feedback has been shared with the relevant teams, and we are taking it seriously to identify what went wrong and how we can improve moving forward.
While we regret that you feel you would not use us again, we would still welcome the opportunity to make things right. If you’re open to it, please contact us directly at 10429 241 299 or help@leadertrade.com, and we’ll do our utmost to resolve any outstanding concerns.
Kind Regards,
Belinda Everett - Trade Supervisor
My order was cancelled as I was told…
My order was cancelled as I was told the door I ordered could no longer be located. Which could have been avoided, and was due to the phone advisors error.
19 de maio de 2025
Resposta da leadertrade.com
Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused by the cancellation of your order.
We understand how frustrating it must have been to be informed that your item was no longer available, especially after placing your order in good faith. We're also sorry to hear that this may have been due to an error on our part during the ordering process.
Please be assured that we take full accountability for the issue and are reviewing the circumstances internally to help prevent this from happening in the future. Your experience does not reflect the high standard of service we aim to provide, and we truly regret the disappointment caused.
If there’s anything we can do to assist you further — whether it’s helping you find an alternative product or discussing a goodwill gesture — please don’t hesitate to get in touch with us directly on 01429 241 299 or Help@leadertrade.com.
Kind Regards,
Belinda Everett - Trade Supervisor
One of the doors had a split on the…
One of the doors had a split on the edge
Doors living is not hard wood as it should!
In all this old houses I have to trim the sides..so after this, varnishing is not gonna match the hard wood paterns
14 de maio de 2025
Resposta da leadertrade.com
Thank you for taking the time to share your feedback. We’re sorry to hear that one of the doors arrived with a split and that the material did not meet your expectations. We understand how important consistency and quality are, especially when working on older homes where adjustments are often necessary.
Your comments have been shared with our quality control team so we can review and improve both our materials and packaging processes. We appreciate your insight, and we're always looking for ways to ensure a better experience for our customers.
If there's anything we can do to further assist you, please don’t hesitate to get in touch with our customer service team.
Kind Regards,
Belinda Everett - Trade Supervisor
Resposta da leadertrade.com
Thank you for your kind recommendation! We're delighted to hear that you were pleased with the communication, speedy delivery, and the quality of our products.
Your feedback means a great deal to us, and it's always rewarding to know we've delivered a positive experience.
Kind Regards,
Belinda Everett - Trade Supervisor
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