Leaf Envy Opiniões 

342
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Yet another company that won't permit truthful reviews as to their dreadful offering to be added to their website. Avoid their rip-off plants at all costs. You'll be highly embarrassed if you send a g... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This is the second plant I have ordered from Leaf Envy and the quality of both the product and the service is great and I would highly recommend. The plants I have ordered have been delivered quickly... Ver mais

Classificada 5 em 5 estrelas

I wanted to buy a Sansierva or mother in laws tongue plants already had the pleated variety but wanted the more beautiful yellow and green striped variety. I am delighted with them only problem I n... Ver mais

Classificada 5 em 5 estrelas

I recently ordered three plants from Leaf Envy, and I couldn’t be happier! All of them arrived quickly, beautifully packaged, and in perfect condition — honestly healthier than any I’ve ever bought fr... Ver mais

Informações sobre a empresa

  1. Eventos e entretenimento

Escrito pela empresa

We are the destination for plant collectors, plant stylists & plant enthusiasts. Our premium quality products are created for the interior-design obsessed. We help you go from plant newbie to plant fanatic. We are designed to transform lives through nature. Indoor plants, pots & accessories delivered nationwide.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

342 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 25% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(342)

65 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Misleading gift subscription

The company has a very misleading gift subscription service. My wife bought me a 6 month subscription for my birthday but I had to register my credit card. I questioned this at the time because the subscription had been fully paid. I was given a vague excuse 'that's the way the system works'. However, at the end of the gift subscription Leaf Envy started to bill my credit card, I guess angling to get a paid subscriber via apathy. This is a poor way to run a business. In terms of the plants that I received during the subscription. The plants were good quality, but the pots less so, and I found it very hard to see where the £38 per plant value was. You'd be far better off visiting your local garden centre for plants and advice, and supporting a local business without the cost and impact of shipping a plant potentially 100s of miles.

17 de julho de 2023
Opinião espontânea
logótipo da Leaf Envy

Resposta da Leaf Envy

Hi Mark,

Thank you for your feedback on our gift subscription service. We apologize for any confusion regarding the registration of your credit card and the billing at the end of the gift subscription. Our intention was to provide convenience for future purchases, but we understand your concerns and will review our procedures to ensure better clarity.

We appreciate your feedback on the plant quality and pots provided. We strive to offer high-quality plants and will take your comments into consideration to make improvements.

While we value your recommendation to support local businesses, we aim to provide a convenient and curated plant selection. We apologize if we fell short of your expectations.

Thank you for your understanding, and please let us know if there is anything specific we can do to address your concerns.

All the best,
The Leaf Envy Team 💚

Classificada 5 em 5 estrelas

Amazing!

Amazing! So impressed with my Pothos. I ordered 8 and they all arrived perfectly, so healthy and not a ton of unnecessary packaging.

Would order again and highly recommend :)

29 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing Quality & value!

Ordered two plants and they arrived super quick, the packaging made sure they didn't get damaged at all. I was surprised at the quality of the plants for the price! I expected little baby versions but some of them were huge!

Will definitely be ordering from here again!

28 de junho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible experience with Leaf Envy

Spent the best part of 6 months trying to get my refund back. Took me hours and hours and hours of wasted time, chasing them for the refund only to be told that the return wasn't received by their warehouse.

If it wasn't for my persistence, they would've 100% just banked my money, they were obviously relying on me not chasing it up.

So I provided tracking numbers, proof of signature and the person that took the delivery.

They still sided with their warehouse department, saying I am still at fault and that I should check with the delivery company.

More hours speaking with Parcelforce, more hours spent finding out what I already knew, that the parcel had been returned & signed for by Leaf Envy.

Finally (after only telling them that I'll contact citizens advice for them not releasing my refund), they contacted me to tell me it was THEIR mistake and they had switched warehouses and gave me the wrong delivery address.

Honestly for £30 refund its taken up 6 months, hours and hours of my life. I never thought buying plants would be this hard, I'll stick to the garden centres next time, and I hope other people do the SAME!

Prepare for BS customer service response below VVVV

10 de fevereiro de 2023
Opinião espontânea
logótipo da Leaf Envy

Resposta da Leaf Envy

Hi Liam,

Thank you for your feedback. I’m sorry to hear about the experience you had and that we didn’t meet the level of service we strive for.

It was expressed by our customer happiness support that we missed some critical information when checking your return, it was indeed sent to our old warehouse, as we were in the process of moving at the time you made the return, which is why your information didn't show up when checking in with our current warehouse team; and we appreciate your cooperation in providing the tracking details and return receipt, which helped us in resolving this matter.

We’re committed to providing fast and efficient service, and we apologise if this was not conveyed well enough. I understand how frustrating this must be for you, and it is for us as well, as this is not the experience we would want our customers to have, we have never had any problems with replacements, and we are quite generous with refunds.

I’ll make sure your feedback is passed on to our team and I'll inform them that this is something we should be more cautious about in the future in order to improve our performance.

All the best,
The Leaf Envy Team 💚

Classificada 5 em 5 estrelas

Responsive and friendly customer service

Received a shipment of several pots and a lovely philodendron plant. The service was quick and efficient. Unfortunately one of the pots i received had become damaged in transit. I contacted the company and within twelve hours had a lovely friendly reply with a new pot having already been shipped. Fantastic friendly and helpful customer service. The rest of the order was in great condition and the pots are very chic. I will use Leaf envy again.

31 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

Plant arrived well packaged and healthy however after about a week my plant started going downhill. I started a dialogue with Z in customer service who regularly checked up my plant and gave me tips on plant care. My plant didn’t improved and so Leaf Envy gave me store credit for the value of this plant, plus 20%. Very happy and looking forward to choosing a new plant.

16 de maio de 2023
Opinião espontânea
Classificada 2 em 5 estrelas

Broken plants and a smashed pot

Received broken plants, one squashed into a paper bag (!), one with torn leaves and a smashed up pot! So disappointed as was expecting to receive lovely plants beautifully packaged. Customer service very slow to respond. Will revise this review if I do actually get satisfactory replacements but not holding out much hope so far

12 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

The PERFECT gift, every time!

I am an assistant who is often tasked with finding unusual gifts to send on my boss's behalf, cue Leaf Envy. Their plant-with-pot subscription service is a win every single time, and particularly genius for those hard to buy people in his life. Their choice of pots trumps by far what I have seen elsewhere online too. The Elizabeth is a favourite, followed by the Dalston in burnt brick - it looks so chic against the reddy tones of my black anthurium. I am soon to be moving to a new flat and I am looking forward to adding some new plants to my new space. Thanks Leaf Envy for coming to my gifting, planter and home jungle needs!

9 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Healthy plants, great instructions

It was a lovely surprise to get a box of three plants and a stylish watering can through the post as a present. The plants are came with some instructions on where they should be positioned and how they should be looked after and are really healthy. Everything was well packed. A great alternative to flowers and good to have something that lasts.

20 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Incredible, healthy plants with helpful tips

I have purchased multiple times from Leaf Envy - mostly sending plants as gifts to my parents (who now have a thriving jungle in their living room) but also as a personal treat. I am a renowned plant killer but the tips Leaf Envy provide are so helpful and everything is doing brilliantly.
Prices are really reasonable and the quality of plants has always been amazing. I’ll definitely purchase again - thanks team!

3 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great company, highly recommended

I now have three plants from Leaf Envy and all were delivered on time and very healthy. All three plants are thriving. Ordered a replacement pot for one plant which was broken on arrival but Leaf Envy were swift to issue a replacement without any hassle. A great company with good customer support, highly recommended. Am currently deciding on which plant to order next to add to my collection.

12 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Luscious plants and wonderful customer…

Luscious plants and wonderful customer supports. I’ve added to my collection over the years with Leaf Envy - they are full of ideas, tips and take care for the plant world above and beyond. Their pots are unique and not the ‘staple’ planter you get from everywhere else. I look forward to continuing to grow my plant jungle 💛

28 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Quality Plants and Pots 🪴

I have ordered most of my plants from Leafenvy. They are good quality, the care cards are really useful as to where to place the living plants and they arrive promptly.
I love the pots too as it’s difficult to find quality pots of a good design. Thank you 🌿

5 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service and beautiful plants

Fantastic service and beautiful plants. Our plant arrived safely and healthy in a timely manner. It is a beautiful addition to our living room. We have recently ordered the subscription box and are looking forward to seeing what plants we’ll get. I love the lifestyle advice too - such inspiration and help to be a great plant parent with style!

25 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

5 stars ⭐️ can’t wait to order more

I’ve ordered twice now from Leaf Envy, and I couldn’t fault either order. My plants all arrived in perfect condition, with new leaves unfurling! Pots are beautiful, too. I cannot wait to order more once my wish list come back into stock. Definitely recommend.

13 de abril de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Plant arrived in bad shape

Plant arrived in bad shape. Complained immediately and was told to give it time and e-mail back if doesn't improve. Plant is dead and no response from customer service on the same chain after multiple attempts. Rachel was the rep who was helping out.

10 de março de 2023
Opinião espontânea
logótipo da Leaf Envy

Resposta da Leaf Envy

Hi Amr,

Thank you for informing us about this. Your feedback allows us to improve and we constantly strive to provide a great experience, and we are gutted when we don't meet expectations.

Upon investigating this matter, we learned that our guarantee period & six months had passed since your purchase, please know that we always send replacements when applicable, we are generous in this area!

The Calathea genus, which you purchased, can be trickier to keep alive and they prefer lower light levels and consistent misting to increase the humidity. They are more difficult to look after than other species such as the Rubber Plant, Dracaena, Peace Lily and Kentia Palm, which you shared with us, as a comparison.

As a gesture of goodwill, Please contact us directly at info@leafenvy.co.uk so that we can assist you further.

All the best,
The Leaf Envy Team 💚

Classificada 1 em 5 estrelas

Misleading website and weak customer Service

Misleading website and weak customer service - I ordered a bundle of Plants and pots from the "Plant & Pot Combos" section which specifically states: "We've paired our bestselling plants and pots for you! Simply choose a combination and get your plant and pot delivered in the post with care instructions."

When I received no pots with my plants I queried this and was told its a bundle that doesn't contain pots. This is extremely misleading and the response from customer service lack luster.

18 de março de 2023
Opinião espontânea
logótipo da Leaf Envy

Resposta da Leaf Envy

Hi John,

Thank you for taking the time to provide us with your feedback. We apologize for the confusion; we could have communicated better about our products on our website.

We have reviewed your concern, and in response to your comment about our website being misleading and our customer happiness support, we can assure you that our goal is to provide our customers with accurate information and to provide customer satisfaction service.

If you go to our website specifically on the Plant and Pot Combos section, it says to "choose your bundle", each bundle contains a full product description. Additionally, to avoid confusion, the description is placed above the "order now" button, allowing the customer to read it before placing their order.

Since we take this matter seriously, please know that based on your feedback, we have put another line in the product details page highlighting this.

If you have any other concerns or questions, please contact us at info@leafenvy.co.uk, our customer happiness support will be more than happy to assist you.

All the best,
The Leaf Envy Team 💚

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