Learning with Experts Opiniões 516

I have thoroughly enjoyed my learning experience with Learning with Experts. They have a very professional & helpful customer service team. My only slightly bad experience was the time that Tom has taken to provide feedback on my assignments in the Garden Styles module. But overall I would happily recommend them as an online learning provider.

Partner has loved the course purchased, and support was very helpful when we the deadline had passed. Thank you. Will purchase again

Even though I live thousands of miles away, the staff have always been so helpful and quick to respond. Excellent customer service!

The RHS Level 2 course is well structured with good quality video materials. The quality of the reading materials is more variable - not so much in content, but in style and presentation, which can sometimes feel a bit chaotic.

The written assignment-based approach is challenging, but prepares you for the exam from the very beginning.
Tutor feedback varies - it is usually detailed and really helpful, sometimes perhaps too succinct.

Communication with tutors and customer service was generally timely, with only occasional delays. The support team was always responsive to various requests.

On a more negative note - several links in the reading resources were expired, and some aspects of the QWO weren’t well integrated into the course.

Overall, a (very) positive experience with some room for improvement.

Jack is unfailingly helpful, efficient and friendly. A great support when help is required.

I thought there would be a lot more content when I paid for my course, despite paying for the lower priced one but in the end it was a 10 minute video and nothing else. I clicked around thinking surely I had missed something. But no. I feel a bit misled.

I find its not worth the money as there only videos present no any written lessons, interviews like video that you can watch on YouTube for free. Very disappointed with the coarse, i was expecting more for that price.

The whole process is very straightforward and a lot of information is presented in a very simple but detailed way, and the feedback from the tutors is extremely encouraging, for someone who has been out of the classroom for some time it has been very encouraging for me to continue to learn and go on further with learning

This company are accredited with the CPD and need to be reported to them. The Expert level courses are supposed to be with tutor access, support and feedback, which I have received none of during my time doing the course.

I started having problems with Learning with the Expert in October 25 when they started ignoring emails. After posting a letter to them they started responding and compensated.

I submitted my first assignment for Michael Freemans Perfect Exposure course on the 29 January and received no feedback, My fellow student submitted a few days after me and received feedback within a couple of days.

After several emails with Jack, on the 14 Feb I was told this would be resolved by ‘next Wednesday’. They have now gone back to their old ways of ignoring emails and it has not been resolved. I have enquired whether there is a technical issue which is preventing the tutor from viewing the assignments and received no answer.

My fellow student has submitted work again, expressing their difficulties with receiving feedback.

I would like to receive feedback whilst progressing through this course and therefore feel I am learning.

I am finding this whole situation extremely stressful, frustrating and disheartening. This company is not selling the product they are advertising. I’m sorry to say that I cannot and will not recommend this course to my wider camera community.

You had advertised a course with a 15% discount without indicating a date when the discount would be removed. I went to book the course the day after I had first seen it only to be told the discount had been withdrawn. However the matter was fully investigated and the discount re-applied to my purchase with a generous apology. My son is enjoying the course very much.

Customer Service - great, timely customer service provided when I needed it.

Quick and thorough reply to inquire. Thanks Matilda!!

Promp response . Matilda was helpful and friendly , as usual . She is always motivated to sort out a problem I have .
A really good service for students .

I had a technical problem which was taken seriously and resolved. A big thank you to Jack for all his help and feedback on the problem.

Paid for the “Expert” level of Hormones Unlocked by Dr Louise Newson. This was to include tutor feedback and certificate of completion. After the recent investigation/controversy involving Dr Newson of which I wasn’t aware of all the tutor feedback suddenly stopped. I finished going through the course material and requested my certificate of completion which was the entire purpose of doing this course and for months now I’ve heard nothing but radio silence and my emails ignored. Requested a refund via Learning With Experts who have also now ignored me and not issued my refund.

Would advise all to avoid this platform.

I thought that I would update my review of 01 November 2025 concerning this company.

After numerous emails to the company, I received the following email on 27 November 2025 from Jack – copy of email follows:

On Thu, Nov 27, 2025 at 6:45 AM UTC, Learning with Experts wrote:

Morning Peter,

I hope you're well - it's Jack from Learning with Experts.

I'm writing to you with our sincere apologies regarding the lack of communication since we had agreed on the refunded amount, which was to be processed manually due to the date of the order.

For numerous reasons this had completely fallen between the cracks, and we have just now realised, in concort with spotting your review, that this situation was not handled in the correct way at all.

Several large changes on our side appear to be the root cause of this issue, though given the time since we have last spoken, and the lack of communication, I do not expect this to mitigate any frustration on your side at all.

Just so I can confirm once more, as to save any further delays if your account has changed, are these the correct details to issue the refund of AU$xxx.xx to?

Account Name: XXXXXXX
BSB: XXXXXX
Account Number: XXXXXX

Immediately upon hearing your confirmation, I will process this refund right away.

I look forward to hearing from you, and if you would like to discuss this situation more, please do let me know.

Kind regards,

Jack

I replied the same day, stating that the bank account details were correct.

Nothing happened, so I sent another email on 11 December 2025, asking for an update.

Sent another email on 01 February 2026, asking what was going on.

Finally got a response on 03 February 2026 from Jack – copy of email follows:

From: Learning with Experts
Sent: Tuesday, 3 February 2026 3:41 AM
Subject: Re: Learning with Experts - Support

Hi Peter,

Thank you for following this up with me.

I am sincerely sorry for this - I had been under the understanding that this had been processed, and had not seen that our Finance Team had left it as pending on our Portal, awaiting my confirmation. I am profusely apologetic for this oversight on my part.

I have processed this now, again to confirm, to the value of (AU$xxx.xx)

Depending on your bank, it may take a couple of days to show in your account. I will continue checking throughout this week to ensure it has cleared properly from our side

I am genuinely sorry again for this internal misunderstanding, and completely appreciate your frustration. As you have seen on Trustpilot, we have run into quite a few issues over the festive period due to understaffing, which I am pleased to say we have now hired to resolve, and are working hard to try and rebuild our customers' confidence in us.

Kind regards,

Jack

Nothing happened, so on 16 February 2026, I sent another email asking for an update.

As of today, still no response and still no refund.

Outstanding course & fantastic learning experience!
I recently completed Spice It Up course. With Learning With Experts and couldn't be more impressed with every aspect of the experience.

The course content was incredibly well-explained - each technique and recipe was broken down clearly, with step-by-step guidance that made even the complex of tutorials. the in-depth videos were a real highlight; they didn't just show how to make the food but the why behind each method and ingredient choice, which helped me truly understand the concepts rather than just following instructions.

Navigating the website was a breeze too - everything from purchasing and accessing courses materials.

Team support and feedback were also fantastic, and being asked to share my work with the wider community was such a lovely touch that made me feel valued as a learner. id highly recommend Learning With Experts to anyone looking to develop their cooking skills- I'm already planning my next course with them!

The 2 teachers were obviously committed to their work. Each type of breath was clearly described and demonstrated with additional comments as to how it would help me in daily life.
Thank you!

I bought this as a gift for my partner and you have not responded his email.

Quick effective response to a technical issue regarding a gift card redemption.