LeasePlan UK  Opiniões 

Nayana was responsive, cordial, and provided an effective solution

Absolutely unacceptable service. We’ve been requesting information about extra payments deducted from our bank account since October of last year, and it’s now August. The lack of professionalism and responsiveness from this company is extremely frustrating.

Shocking. Car was written off in a non fault accident. Took leaseplan 2 weeks to send my insurance company a settlement figure which was paid of on June 26th - after this they continued to charge me monthly rentals for a car I did not have. When I called them after the SECOND payment had left my account to tell them to stop charging me as the car was written off in a horrific accident that I’m sick of talking about and explaining they said “oh I don’t know why your account is still open let me put you on hold to sort this” 10 mins later was told it’s now closed and all payments that were taken after the incident date would be refunded, two were taken after the incident and only one has been refunded today - shocking, I’m going to have to call them again today to ask for a further refund. Would never return.

UPDATE- So nothing had been escalated as per lease plans response, and I had to do this myself which has taken two emails and three phone calls along with me raising a complaint.. can’t even express how unhappy I am with this business! What a joke

The response was very prompt and that was appreciated. The provided document did state parking permit though when request was for congestion charge and so will have to see if TFL accpets that.

Polite, efficient service and able to respond promptly to the questions I had. Thanks

While the website is not the most user friendly and responsive, it gets the job done.
So far, the experience with contacting them directly has been great and each agent I have spoken have been particularly helpful. Particularly a chap called Mohammed Aftab

I’m very surprised to see 5 star reviews, these must be new customers who are all happy with their brand new vehicle and haven’t had to deal with the real lease plan yet. All of the one star reviews are the truth. This company has let so many people down and left so many people out of pocket. I had told lease plan about a change in my financial situation, and would not be able to keep up with payments anymore, therefore I informed them I would be selling the vehicle on their behalf, as this is what you have to do as the log book is still in their name until you have paid off the lease. They happily agreed to this and sent me a financial settle agreement a copy of the v5. I had a very reputable company EVANS HALSHAW purchasing this van from me. All of the documents were signed and the van was handed over to EVANS HALSHAW, along with a payment I had to make to them to make up the difference on the settlement figure. I took a loan out to cover the cost of this settlement figure, to pay some debt off and buy myself a cheaper car. Just consolidating all of my debt and trying to get myself into a better financial position so I can provide better for me and my child. All evans halshaw needed from lease plan was a pro forma invoice. For some reason lease plan just became completely unresponsive. I spent hours on the phone and on hold and when I did eventually get through to someone, they didn’t have a clue what was going on so I was just going round in circles for months. Eventually after back and forth disputes with evans halshaw I had to take the van back after some legal advice, I was advised that this is lease plans fault. With definitely no way to afford it now and after a few arguments with neighbours as I live on small street with hardly any parking for a couple of months. Lease plan decide to get back in contact with me and have re possessed the van which is absolutely fine by me, but now saying that I owe them the arrears nearly £5000 and sending debt collection agency’s to me. I have gave my statement to the citizens advice bureau who have now passed this information onto trading standards.

Slow communication at the end of a van lease. Confusing invoices. But all sorted out in the end.

Update; Contacted by LeasePlan to arrange refund of overpayment and end of lease information. All sorted now. Perhaps I was being a little impatient!

Thank you

Worst lease company I have used they can’t sort out simple issues so I still have the car 2 weeks after it should have been returned , don’t know how much longer it will take but I know they will try and charge me and I can’t even drive it

Haaris Sadiq was really helpful, he took the time to answer all of my queries and there were many! I got cut off due to poor reception on my phone and Haaris also called me back to continue the conversation which was greatly appreciated.

I felt that you really listened to me & took on board just how dissapointed I felt at the time.
But with you're help the issue has been totally resolved.
One very happy customer, many thanks to
Kiran Singh

Very poor post sales. Waiting months for a mileage adjustment in my contract and after more than 10 emails and calls and yet no answer!!!

great customer service
The person was very helpful and went out of their way to help make the process smooth and easy to complete

I have been charged for road tax that is nowhere in the contracts that I have. This is so annoying to keep sneaking up costs on people as this takes me above the budget I had for leasing my car. Also why are you taking money from account when i haven't set a direct debit for this road tax?

Additionally I had issues with the car and some warning lights were coming on. I contacted you and you said I didn't pay maintenance so wasnt covered. I needed to contact the manufacturer or VAT registered garage to help me at my expense. What I annoyed the most is they failed to explain that the vehicle was still under manufacturer's warranty so would be free to have it checked. Imagine if I had gone to a garage and actually wasted money.

The worst and most unhelpful leasing company.

Mohammed was incredibly helpful and made the process very clear

Just had a new vehicle delivered by Leaseplan. Everything went perfectly. Delivered on time and delivery driver kept me up to date with arrival time anyway. Great service and as usual I know if I need any help Leaseplan are merely a phone call away.

Hardeep has consistently made every effort to resolve my queries, both this time and throughout the setup of our new lease either personally or by directing me to the correct area. Many thanks Jon

Affy was incredibly helpful when i called LeasePlan UK this morning. I was calling for an update to my order i placed in June 2024. Affy was able to answer all my questions and went above and beyond by providing me with additional information on how to chase my order with the supplier. Great job.

I leased a car through AA Smart Lease however they only act as an agent . You sign a lease with Leasplan and have to deal with them throughout.I am surprised the AA "endorse" this company.
I have now settled an early termination invoice to rid myself from this shambolic organisation. Problems with servicing the car,problems with transferring number plates,problems with arranging an MOT,problems with contacting customer service, problems with various departments not knowing what each other are doing etc,etc The only thing Leaseplan did nearly right was to collect the car however even then the condition inspection was unreasonable to the extent that I could not sign and agree to it.If you want a stressful experience that wastes much of your time with e mails and phone calls sorting out problems created by bad management and bad customer service then Leaseplan is for you. If not I suggest you go elswhere.

What a refreshing change to speak to someone who not only grasped quite a complicated few issues but dealt with them in an efficient and understandable matter. It was a real pleasure to speak to Poonam who quickly followed up our conversation with a reply in minutes. She is a real credit to LeasePlan.