LeasePlan UK  Opiniões 

Portal been down for days. Anybody like the company doesn't want you to get a leased car. Phone support terrible, they have no idea when it'll be up.

Toni was absolutely fantastic. She went above and beyond and that personal touch, made everything simple and reassuring. Thank you!

I had a lease van which was sold in September last year since then I have phoned on several occasions getting absolutely nowhere the amount I'm owed is £240 pounds and it's disgusting that no matter how hard I try how many phone calls I make I just get fobbed off my name is Peter Lonergan an the case ref number is 2

Recently returned a lease vehicle I’ve had for 3 years through my role as a community nurse in the NHS…. Absolutely shocked at the amount of money I’ve been charged for ‘damage to bodywork’ on return of the vehicle… I’ve been charged £550 for minor scratches (barely visible - I wasn’t even aware they were there!) that reportedly exceed the BVRLA fair wear and tear guidelines and needed repainting. The photo evidence is poor, half the photos are blurred and I was told by the person who collected the vehicle that the condition of the vehicle was fine and there was nothing to worry about! I sent the car back 2 months ago in June 2024, 4 months early prior to the end of the contract, I paid the early termination of contract fee of nearly £300 and the car went back 13000 miles under the estimated mileage for the 3 year contract! I’ve had lease cars for 12 years with various different companies and this is the first time I have ever been charged for minor damage like this!!!
Service is also poor - when the car went in for a planned service earlier this year (booked on my day off) LeasePlan took so long to authorise the work that the garage had the car for 48 hours and I actually couldn’t go to work the following day! As a community nurse my car is essential to visit patients!
Currently in the process of contacting LeasePlan to appeal the charges. Would not recommend LeasePlan to anyone!

Affy was very helpful with my query. Answered all my questions and gave great advise.

I would like thank Tony Griffin (customer service) on her professionalism and her fantastic communication. I had quite a big issue regarding some Hotel parking fines that shouldn’t of been issued & mounted up to quite a large sum of money and it was getting quite stressful and Tony basically got my issue sorted very swiftly I can’t thank her enough.

Must be one of if not the worse companies out there, if I was to write a review on how bad & what a rip off they are it would be an essay.
All I can say is don’t use full stop.
And can I add a note, to all the people on here that gives them a five star review at the start of your contract, money says you’ve changed your mind when it comes to handing it back, I feel sorry for all of you.

Extremely helpful with a can do attitude!

Poonam has been quick with her responses and really helpful.
She was great on the phone and supported my request. She has also responded to emails quickly and efficiently.

Thank you Poonam Sharma

I have a faulty car and lease plan have took no responsibility to resolve the fault or replace the car.
Its all down to me to keep repeatdely try and get the car fixed. It still has a dangerous fault 8 months on.
This is my third lease car and I wholeheartedly regret taking the cheaper price and dealing with UK Car Line & Leaseplan UK.
Previously had positive experiences with Nationwide Vehicle Contracts and BMW.
The key thing is I have a contract with leaseplan who owns the vehicle. Leaseplan are supplying me with a defective vehicle and don't take any ownership to fix. The cover is irrelevant. You should provide me a vehicle and you should take it up with MG not Me!

Actually quite shocked by the extra charges they make up when you hand back a car. I had a car for 5 years which I kept spotless and they have charged me over £500 for extremely small stone ships etc.
I’d never use Lease Plan again

I have been waiting over 10 days now and have been chasing the matter everyday but getting nowhere with it.I need Leaseplan to URGENTLY amend their records from 15/1/25 to 15/12/24 of the termination date of our extended contract so that I can request the early termination settlement figure for giving the car back.They keep on giving me false promises that it will be done.The service is useless and hopeless.

Very long story short , had a puncture on a full maintenance leaseplan on a Saturday afternoon and was promised this would be resolved by the following day. Promise after promise was made by them even with me questioning this everytime I called, in no way was a awkward or rude customer and was understanding at all point when talking to there staff, suffice to say they didn't resolve the issue till Wednesday thus leaving me without a car (which obviously I need for my job) Truthfully there saving grace was a lady in there Rental department (Toni Williams) who pulled out all the stops and got a car to me as quick as she could and actually spent the time to make sure I was mobile again with phone calls every day. If I worked the way leaseplan do I would genuinely have no customers.......poor show from then and a.generous 2 stars purely down to the one person who was exceptionally helpful.

We hired a vehicle on a personal basis for an initial three year period in November 2020. At the end of the three years we extended it by a further 12 months i.e. till November 2024. The contract document I signed confirmed that the agreement would expire at the end of that month … but then three months before November 2024 they said the end date was the end of January 2025 and we might be liable for additional monthly payments. Can I sort it out with their customer services department? NO CHANCE! After multiple calls and emails and a formal complaint I’m no closer. The only feeling I get is one of gross incompetence and an inability to resolve a fairly simple problem.

Wonderfull experience dealing with Samaah. She is the most knowlegeable person i have ever dealt with at Leaseplan.her customer relation skills are exceptional and it was a pleasure speaking with her
She explained everything clearly and resolved my issue speedily.
You need more like her

There were issues along the way, but my LeasePlan contact kept me informed, gave advice, chased the issues until they weren't issues any longer! Thanks very much

The customer service advisor I was dealing with was excellent. She always got back to me and I had been dealing with her for over 2 years.
Didn't know I could put her name, but seen others now, it's Toni Griffin.

Mohammed Mahmood customer service was excellent and was able to find me a solution in a timely manner

Throughout the 3 year contract they were helpful. However, as soon as the car went back I got charged for several things that I shouldn’t have. When I mentioned this, all they said was it’s been refunded. I sent proof of no money going into my bank account and they pretty much said it’s a me problem and nothing they can do. Be careful!

Customer service from LeasePlan is always spot on but today I received top notch web chat service from Ahmed Zorgui, really informative and answered few of my question so extensively that I did not need to ask any more questions anymore and it all became clear. Very friendly, knowledgeable, fast to respond and very helpful. Thank you.