LeasePlan UK  Opiniões 

Unfortunately, you can't give zero stars on Trustpilot - 1 star is actually complimentary. I had an issue with a faulty battery supplied to my by the AA (through Leaseplan), which subsequently conked out after a year. Leaseplan's laughable 'Technical Team' decided it was because I hadn't driven the van enough. I complained and pointed out that I hadn't changed my driving habits and detailed the mileage from the MOT's for the past few years, proving them wrong and asking them why the previous battery had lasted for 6 years at that same level. I have not heard anything from them, despite raising at least two official complaints, and they go and arbitrarily dip their hands into my bank account and take what they want. This is tantamount to theft, and is extremely sharp practice from a company who thinks women are stupid, do not answer emails, lie about their complaints procedures and make up spurious reasons in order to steal from you. They have absolutely no interest in helping you when your are in need (my van was broken into and all they said was I was liable to pay for the damage and if I got extra security for it, that was also at my expense and I'd have to remove it all when I give it back, again at my expense). These people are virtual fraudsters whose only interest is fleecing you out of every penny they can get. Avoid at all costs.

Leaseplan have absolutely shocking customer service and have held an overpayment from me for months now. They have promised to pay me back the overpayment with due dates on the invoice and have failed to make the payment.
Not even as much as an apology has been made for their awful service.
They still owe me money and I have to reach out to them for answers constantly. It feels like a miracle when they finally reply, although nothing ever comes from it.
Steer well clear of this company. Absolutely appalling.

Been a customer for years with various different vans, changed our bank details so was asked to send a Direct Debit mandate over, this was sent back in June, and every single month since, Leaseplan have continued to take payments out of our old bank account. I sent ANOTHER direct debit mandate in August as they admitted they didn't bother actioning it in June and they PROMISED us they wouldn't take any more payments out the old bank, but came into work today to 2 more payments out of the incorrect account. Absolutely ABYSMAL.

To add to this, I tried to call in August and got told I was not allowed to speak about it as I am not named on the account, yet when I spoke to another staff member they said because we are a limited company, as long as I can pass the security questions I am allowed to discuss the account. The other staff member said that the staff member who gave me incorrect information needs more training but I got the same woman again today and she denied me access AGAIN (Louise she is called)

Never will we ever lease any vans through this company again, their customer service is some of the worst we have ever come across in 17 years in business. Complete inconsistent information from staff to staff.

The almost 2000 one star reviews on this platform will back up my thoughts.

There is a current fault with my van. It has developed an engine fault and it bieng a 1 year old van. The van can not go back to Vauxhall until the 02/10/2024. The fault developed on the 27/08/2024. During this period i was offered a courtesy van for 7 days. I have had to hire a van for a month out of my own expense. Leaseplan have washed thier hands off this matter and are still charging for this period even though i am paying for a service in which i am not receiving. Very poor service and has left no choice but to take this up the chain as this company is not interested in helping its customers..

Awful customer service. I purchased the car rather than returning it on 1st Aug. Leaseplan continue to invoice for the wrong dates and take your money even after the purchase. I queried my August invoice before the money should have been taken to rectify it, but they did not do this. The V5 form is incorrect with the wrong acquiring date and the team didn’t even know when the vehicle was purchased internally when trying to resolve the issue of multiple invoices, charging me in arrears for leasing when the vehicle was already purchased.
I was told I would get a manager call back, I was told I wouldn’t receive any further invoices yet it continues. They even said they will pop the invoices on hold, which they did not. Being lied to is not ideal and unacceptable to be taking money which is not owed due to Leaseplans internal errors.
They also continued to ‘remind me’ if I wanted to purchase the vehicle or must return it after the purchase date.
This is not good customer service, taking money which is not yours to take all because of internal admin errors. I’d appreciate the a call given that was promised to resolve the matter.

Absolutely shocking service. No one calls back after promising to, no one takes responsibility for any issues. I've had ongoing issues for a year and leaseplan buries their head in the sand hoping I give up. I've had to spend hours chasing replies while working full time,studying and sitting exams! I will be contacting the financial ombudsman as leaseplan have let me down on more than one occassion, and failed to resolve my complaint in timely manner. Avoid at all costs!

2 weeks on and still no contact. Can't say I'm surprised..Awful service. Even when they get it so wrong they fail to rectify any mistakes..Save your time, energy and money and go elsewhere!!.

Trying to get an MOT and recalls on car sorted. Having been "bounced around" between Leaseplan and garages it got raised formally at a weekly contract meeting and Leaseplan call me straight away and "sort" the issue. Unfortunately when I call the next day to say no email booking from them I'm still booked in after the MOT is due, with no courtesy car, no fixing of the recall issues one of which is an instant MOT failure! Raise a complaint to be told they cannot guarantee anyone will call me to discuss/resolve. Poor customer service, no notes on files and no hope of resolving. Wish I could leave a zero star review. Not surprised at all as unless it is to get tyres replaced Leaseplan have yet again managed to offer poor service.

The two colleagues at Leaseplan I have liaised with over the last 2 days, Mark Morris and Abdul Qadoos have been exceptional in getting our request dealt with and sorted in the shortest possible time. Quick communication which has been great.

Overall a good experience having help from Abdul Qadoos to source a rental whilst my lease vehicle was off the road waiting for repair. Only constructive feedback is I was bounced around different departments a number of times over the phone before able to get through to the right department, the rental line cut-off on 3 separate occasions when they answered the phone but I managed to get it sorted. Updates via Text and email were regular, very helpful!

Haaris Sadiq from Lease Plan was extremely helpful and patient with all the queries I had yesterday, I felt comfortable asking him whatever I needed to know about the Salary Sacrifice Scheme and I even wish to be put through to him always going forward, This is an excellent asset to your team with flawless customer service skills and I hope he gets recognised and rewarded accordingly.

The prompt replies to my emails are excellent from Kiran Singh
Thank you

SHOCKING - BE Aware of incorrect LeasePlan documentation.....
We not only ended up with a car we could not use because it came to light LeasePlan's documentation was wrong (we could not use the car until this got corrected) LeasePlan insisted it was 'our' responsibility for LeasePlan's admin, which I find unbelievable you also have to try and do this with a contact centre that you have to wait forever to answer and each time start over again not to mention being told 'you need to call a different team' yes my fault to the failure of internal communications.
Because of this we also could not return the car at the end of its lease while the matter was sorted. Only for LeasePlan to try and charge us for the delayed collected, a collection we had to keep chasing them to come and pick the car up for months and yes meaning we had to pay for extending the insurance on a car we could not use !!!
They also ignore the industry recognised definition for fair wear and tear. When it eventually got collected they wanted to charge for rain dirt due to the car having been sat unused for weeks. We got this noted on the return documentation but sure enough they ignored the notes and are trying to charge us hundreds of pounds for this.......
Policy is 'customer is responsible' including for internal LeasePlan processes

Been trying to contact Lease Plan bit their app says to contact Hippo and gives their contact details, but Hppo say to contact Lease Plan. I try to login to the Lease Plan website but Lease Plan don't recognise the number plate of the car I lease from Lease Plan...... How the hell do I contact Lease Plan?

I am always the first to complain but I’m also the first to praise when something is done right. LeasePlan incorrectly charged me £30 back in may and it’s only just being refunded!! After lots of chasing.

I spoke to Kiran Singh this morning to chase this and it’s finally sorted!!

Thank you

Very efficient, good communication was maintained throughout, and the process was timely. Hardeep was a pleasure to deal with.

I emailed LeasePlan on 2/8/24 regards a £40k+ transaction on my account dated nearly a year before I was a client. On 9/8/24 I received a reply from an Ahmed Zorgui which didn’t address the issue and missed the point (conveniently?) completely, he ended his reply by leaving it with me if I wanted to take it further!!!. I replied the same day with proof of the transaction. No reply so I emailed again on 26/8 asking for a reply by 28/8/24, no reply so I emailed again today asking for a reply.

My initial contact with LP was extremely difficult, and stressful, LP constantly engaged, when answered passed to other departments who promised to call back but never did, which giving a very poor & negative facet. I was at my wits end and managed to make contact with Lisa in Customer Care who enabled me for the first time to put forward issues that that required resolution, an then directed to Gerry in the "Carpteam" with whom I made contact reviewed and resolved the long outstanding issues in a matter of hours which restored my experience from negative & suspect to that of a expected of and international and first class company

Really helpful representative today who was able to help me out very quickly. Ideal.

Excellent Customer service and I would like to call out Toni in the UK Customer Service Team! If only all Customer Reps were as good as Toni!

I have found everyone i've dealt with to be very helpful and able to answer all my queries quickly. Paula was extremely helpful and stayed in regular contact with me during my final order stage and communicating with the car dealer. Also found Alex and Toby very helpful during my initial order stage.