LEAU Opiniões 

366
TrustScore: 3.5 em 5

3,4

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Classificada 5 em 5 estrelas

I’ve shopped Leau for years and they still get it right. A couple of weeks ago I picked up a dress on sale, wore it in Vegas, and felt like the best-dressed person in the room — elegant, not loud. Th... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Ladies, I would think twice before thinking of ordering from this brand. It's incredibly ironic the tags of their clothing say 'Made to Last' when the items are 100% polyester, my mistake for not chec... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I recently discovered Leau and I’m seriously impressed. The quality stands out right away, everything feels thoughtfully made, with great attention to detail and fabrics that feel elevated. The over... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

It’s a scam. They intentionally don’t refund you and hope you forget about it. I had to reach out to THEM three times to know when I’m going to get a refund and the first time, they actually give you... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de moda feminina

Escrito pela empresa

LEAU is a Los Angeles-based womenswear brand redefining luxury with investment fashion. Known for our form-fitting silhouettes & signature corsets for the ultimate modern capsule wardrobe.


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

366 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 92% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,4

Todas as opiniões

(366)

160 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very cute clothes and great customer…

Very cute clothes and great customer service! Can’t wait to get more high quality clothes.

15 de dezembro de 2025
Opinião espontânea
logótipo da LEAU

Resposta da LEAU

Hi love! We’re so happy you’re loving our clothes and had a great experience with our team! Can’t wait for you to snag even more of our high-quality pieces—you’re going to look amazing in every single one! 💖✨

Classificada 5 em 5 estrelas

Ordered a corset and a dress for my…

Ordered a corset and a dress for my girlfriend and she was sooo happy 😍 She absolutely loved them and looked amazing in both. The quality and fit were perfect—definitely going to be getting one for my mom as well!

15 de dezembro de 2025
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Resposta da LEAU

We’re so happy to hear your girlfriend loved her new pieces! 😍 It truly makes us smile to know she felt amazing and enjoyed the fit and quality. Thank you for sharing your experience with us, and we’d be honored to help you find something just as special for your mom! 💖

Classificada 5 em 5 estrelas

Obsessed with all of my new dresses

Obsessed with all of my new dresses from Leau! They all fit so perfect and flatter my curves to look their absolute best. I wore the Mira mesh corset dress in red on my birthday and got so many compliments. The quality of the material was even better than I expected too. Shipping was fast! Can't wait to wear the belle bustier midi dress on New Year's Eve!

22 de dezembro de 2025
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Resposta da LEAU

We’re so happy to hear you’re loving your new dresses! 💖 The Mira Mesh Corset in red is such a showstopper, and we’re thrilled it got so many compliments on your birthday! Thank you for noticing the quality—we put a lot of care into every piece. We hope you have an amazing time in the Belle Bustier Midi on New Year’s Eve! ✨

Classificada 5 em 5 estrelas

I had such a great experience shopping…

I had such a great experience shopping at Leau. The clothing is beautiful, high quality, and clearly made with a lot of care and attention to detail. Everything fits perfectly and feels amazing to wear. The ordering process was easy, delivery was quick, and the packaging was really nice too. You can tell this brand genuinely cares about its customers. I’ll definitely be shopping here again and would highly recommend Leau to anyone looking for stylish, well-made pieces.

19 de dezembro de 2025
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Resposta da LEAU

Thank you so much for your kind words! 💖 We’re thrilled to hear you had such a great experience and that you love the quality and fit of our pieces. It means so much to us that you notice the care we put into every detail. We can’t wait to have you shop with us again soon!

Classificada 2 em 5 estrelas

I am extremely unhappy with LEAU and…

I am extremely unhappy with LEAU and their return policy. I should have gotten a refund or even an email when my return was processed, I was supposed to get a gift card apparently instead of a refund because I selected it in their “portal” which I hadn’t looked into even once which I was unaware of was the case or I would not have bought the dress to begin with. But there was not specifications about that and I was confused and unhappy. Requested a full refund because that was super misleading and unclear. Awful customer service, if you want a straightforward policy about returns, store credit etc. do not shop here online or be okay with just loosing money. Update: they still haven’t given me my money back. I feel pretty hopeless and truly can’t believe that a business that wants to be for women is making me have a perception of them like this. Not even able to use the store credit because the reason I returned a dress is because the sizing doesn’t even remotely work for me and my body. So just 250 dollars I just can’t get back. A really discouraging experience, very scammy and misleading return/store credit policy. Still wouldn’t shop here.

14 de dezembro de 2025
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Resposta da LEAU

Hi love! We’re truly sorry to hear about your experience and completely understand your frustration. Our goal is always to provide clear, straightforward policies and excellent customer service, and we regret that this was not the case for you. We genuinely appreciate you sharing your feedback, as it helps us improve!

We really hope to have the chance to provide you with a better experience in the future! 💖

To look into this further and provide a proper solution, please email us at help@leauclothing.com. Our team is happy to assist and work with you to make this right! Thanks again.

Classificada 5 em 5 estrelas

When I buy clothes

When I buy clothes, I wanna make sure I’m buying pieces that can kind of fit in a capsule wardrobe. So high-quality and doesn’t go out of style. I’d truly really feel like this brand embodies that to a T.

18 de dezembro de 2025
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Resposta da LEAU

Thank you so much for that feedback- Amberly! We really do build these pieces to last. <3 Can't wait for you to see our new pieces! Xx

Classificada 5 em 5 estrelas

So flattering!

Absolutely love their corsets and dresses. So flattering and amazing quality

9 de dezembro de 2025
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Resposta da LEAU

Hi love! Thank you for the feedback. We love to hear it and appreciate you as a customer! Xx

Classificada 1 em 5 estrelas

Store Credit ONLY - Don't Shop Here

Editing to add: Their response to this review (below) says that they want to make this right and find a solution that works for me. When I replied via email to ask what they propose, they did not respond, even after follow ups. I've now escalated this with my credit card company.

I’m a bride and ordered a dress for my engagement photos. At checkout, an auto-generated “WELCOME” discount was applied — I didn’t add it myself. Nowhere did it say this would make my $300 purchase non-refundable. That restriction is buried in the return policy and was never disclosed during checkout OR during the return process. When I returned the dress, I was even allowed to select “refund,” but then was issued store credit instead.

I’ve seen other reviewers receive full refunds in this exact situation, yet I’m stuck with store credit and their customer service has been extremely unhelpful. It feels predatory to automatically apply a discount that quietly turns a purchase into a final sale. Extremely disappointing and not a transparent or customer-friendly practice.

4 de dezembro de 2025
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Resposta da LEAU

Hi there! <3

Thank you for taking the time to share your feedback, and we’re truly sorry to hear that you had a disappointing experience!

To clarify, we do process refunds to original payment method for full-price merchandise. Orders that use a discount code can only be returned as store credit or exchanged. Our return policy is always available to view on our website, across multiple touch points including during the checkout process.

We do sincerely apologize for the frustration and disappointment you’ve experienced. We completely understand how important this purchase is, especially for such a special occasion like your engagement photos. We truly regret that our return policy and communication around discount codes caused you such stress during your planning.

Regarding your specific case, we want to make this right. If you’d like to reach out to us directly, we will look into your situation further and see if we can find a solution that works for you! You can email us at help@leauclothing.com and we are happy to further assist.

Warmly,

Classificada 5 em 5 estrelas

Beautiful bridesmaids dresses

I had questions about bridal dresses for my daughter’s upcoming wedding and customer service was very helpful. Responded quickly and recommended some options. Nice team.

4 de dezembro de 2025
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Resposta da LEAU

Hi love! Thank you so much for your support! We truly appreciate your feedback and we are ALWAYS happy to assist! <3 Please let us know if you need anything else! Xx

Classificada 5 em 5 estrelas

Love the brand

Love the brand! Such cool pieces!! Can’t recommend enough

3 de dezembro de 2025
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Resposta da LEAU

Thank you SO much! We work very hard to ensure our pieces are unique and inspire women. :) Please let us know if you need anything else! Xx

Classificada 5 em 5 estrelas

I had a great experience ordering with…

I had a great experience ordering with LEAU! Unfortunately i had to make a return only because the color of the top i got didn’t look well with my skin tone. Besides that, the return experience was very smooth and easy to understand! I plan on continuing to order from them!

3 de dezembro de 2025
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Resposta da LEAU

Hi love! Thanks so much for your feedback, we are truly pleased to hear that you had such an easy returns process! Please let us know if you need anything else! <3

Classificada 5 em 5 estrelas

amazing customer service

Ordered a dress for my engagement pictures dress is amazing quality but unfortunately was too small so ended up buying in the size up & returning the original. Customer service was excellent and very quick to respond - will definitely be purchasing from Leau again!

1 de dezembro de 2025
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Resposta da LEAU

Hi Shannon! We are so glad that our customer service team resolved your return quickly, and we hope your engagement pictures turned out lovely! Please let us know if you need anything else. :)

Classificada 5 em 5 estrelas

They were very kind and reassuring…

They were very kind and reassuring while I was waiting for an order to come in for an event that I had and sending me updated while I was waiting for it to arrive

12 de novembro de 2025
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Resposta da LEAU

Hi love! Thank you so much for the feedback- we are always looking to provide a great experience and we truly appreciate your patience as we continue growing! So grateful for your support!! Xx

Classificada 5 em 5 estrelas

Best dresses ever …

I have been buying this brand recently and I am glad i did! The dresses are unique and the fit is beautiful . I am going to buy more for sure

20 de novembro de 2025
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Resposta da LEAU

Hi Gabriela! We truly appreciate your kind words and support. As a small, woman-owned business, we strive to deliver the best pieces to our customers, and your feedback is SO appreciated! <3 See you soon!

Classificada 5 em 5 estrelas

Quality clothing

I purchased my engagement party dress from Leau, it was perfect. It fit like a glove and the quality was great. For a white dress it’s hard to get something that is not see through, this dress was double lined and not see through at all. I got so many compliments that night!

18 de novembro de 2025
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Resposta da LEAU

Hi Sarah- Congrats on your engagement! <3 And thank you for shopping with us and for your feedback! Your support means the world! Xx

Classificada 5 em 5 estrelas

Elegant and nice quality dresses

It was my first time ordering from this specific brand and I found out about it from Nordstrom. The first thing I noticed from my dress was the thick luxurious quality. It flattered me alot and I received many products. I will definitely be ordering new styles. Thank you Leau, Elena.

17 de outubro de 2025
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Resposta da LEAU

Hi love! Thank you so much for the feedback! <3

Classificada 1 em 5 estrelas

Extremely misleading shipping time

Extremely misleading shipping time. This is a low-quality, fast-fashion drop shipping company. Says 5-7 business days for it to ship from their warehouse in the US. In reality they wait for the Chinese manufacturer to produce and send to them first before shipping from their warehouse in the US. Needed my purchase in 8 days for a party. 8 days passed with zero updates. Emailed company and was told they will not cancel an order once placed. Received the shirt nearly a month after order. Now trying to return and cancel. The real rub is that they could just cancel the order because it’s runnin through their hands before it ever gets sent to the customer in the US. This is classic online garbage sludge. Playing the odds that the lazy American won’t bother to return it. Trash brand.

24 de outubro de 2025
Opinião espontânea
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Resposta da LEAU

Hi there- thank you for your feedback!

To clarify: LEAU is not a dropshipping company. We are a family-owned and family-run business, and every piece is designed in-house by our founder and creative team based in Los Angeles.

All orders are shipped directly from our independent U.S. based warehouse, which is operated by our family as well on the east coast of the USA.

That said, we are so sorry to hear that your most recent experience with us has been unsatisfactory - please accept our apologies and allow us to further assist!

Please email us directly at help@leauclothing.com- We’d love to look into your order personally so we can understand exactly what happened and make it right!

Your experience matters to us, and we want to ensure it ends on a positive note! x

Classificada 5 em 5 estrelas

LEAU Customer Support was amazing!!

LEAU Customer Support was amazing!!! Went above and beyond to make sure I received my order on time. I can’t wait to feel like a princess for my birthday.
I will definitely be a return customer ❤️

13 de novembro de 2025
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Resposta da LEAU

Hi love! Thank you so much for your support! Xx

Classificada 5 em 5 estrelas

Stunning and high quality!

I bought the Ramona Contrast Corset Babydoll Mini Dress in black for my birthday. It was PERFECT! High quality craftsmanship and fabric! I got so many compliments on this dress. so happy and worth the price

31 de outubro de 2025
Opinião espontânea
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Resposta da LEAU

Hi love! We are over the moon to hear of your experience! <3 Thank you for your feedback!

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