LEAU Opiniões 

I don’t usually write reviews, but my experience with Leau was frustrating enough that I felt it was necessary.

I ordered the Jersey Maxi Skirt for a special event and instead received a shirt. Mistakes happen—I’ve worked in retail and understand that. But what truly matters is how a company handles those mistakes, and unfortunately, Leau handled it very poorly.

I reached out immediately with photos and order details, hoping for a quick and simple resolution. What I received instead were generic, AI-generated responses that didn’t address my concerns. Every “solution” they offered placed the burden on me as a customer — asking me to take time out of my day to return a product I didn’t even order. Not to mention, the product I ordered was double the price of the one I received.

I explained that I work three jobs and don’t have the flexibility to make extra trips to the post office to return the item during the day. Still, no one seemed to care. Eventually, I had to take time off work to go to the post office, just to correct their error. And even then, the correct item didn’t arrive until after the event I bought it for.

When the skirt finally showed up, it was poor quality and didn’t fit. I requested a return and refund — no store credit, since I had no interest in shopping with them again, to which I received no response. I followed up multiple times and received no response at all, still to this day.

I spent my own time, energy, and money trying to fix an issue I had no hand in creating. I was ignored, dismissed, and inconvenienced. Sad because I am an LA local and I was willing to shop at this higher-price point to support a small business.

Shop elsewhere. ESPECIALLY at this price point.

Was my first time shopping in Leau, and the quality of the products and service was simply surprisingly amazing. Really wanna buy more stuff from
Them 🥰

Ordered since 24 July 2025 and the order still has not been shipped as at today 3 September 2025. I keep getting “will be shipped as soon as it’s available” answer. Huh?? I didn’t order a pre-order item. Asked for an estimated date, also no response. What a scam!! Go check on order #79576 pls

Horrible terrible customer service. Scams you into buying things if you use the promo code they auto populate then you cannot get a refund!
Order was delayed by them- so had to rush order correct size. Wasn’t able to wait for an exchange. When I emailed them because you cannot call anyone and explained it was their fault I didn’t have proper time to do an exchange and wanted a refund they refused! Now forced into a store credit I didn’t want I ordered the correct size to arrive way too late and don’t even need- but weeks go by I never receive it. I go to my confirmation email that I paid and everything since the credit did not cover $2.66 which I paid. Says it’s getting ready to ship and it never did. It is sitting there with a $0.20 balance - still a mystery to me why! I try to pay it and I cannot because it’s too small of a balance. Now in email limbo again with this terrible company!!!

I would give 0 stars. I saw this brand online and was sooo excited to try it out. However, I’m very disappointed in the fit and quality of the dress. It’s comparable to SHEIN. Don’t waste your time and money. I shipped the dress back ( label was not provided, I had to pay for shipping) and after very long delays to get my refund ( and consistently having to follow up with customer service) , I ended up being short in the refund. It has cost me over 120$ CAD to try this brand out. This is ROBBERY. AVOID AVOID AVOID, don’t fall in the social media trap I did.

Also they pick which reviews to post on their website, so the scores you see on their products are biased.

Love this dress! The material is comfortable, fits perfectly, and looks even better in person. Definitely worth it!

I have worked in dress manufacturing for over a decade, so believe me when I say the dress i purchased is grossly overpriced for the abysmal quality. The seams are puckered, the fabric feels cheap and plastic-like, and the draping at the waist isn’t even properly attached to the bodice—basic construction flaws that should never make it past production. BEWARE: the product is awful, and the company behind it is even worse. They lure you in with a “10% off welcome discount,” but what they don’t tell you is that it makes your purchase nonrefundable—something conveniently not disclosed in the fine print. Slimy practices, terrible craftsmanship, and zero respect for the customer. Save yourself the frustration and spend your money elsewhere.

DO NOT SHOP HERE! DO NOT USE DISCOUNT CODES!

I am so beyond frustrated with my experience with this store. I am in the midst of planning my wedding, and have been looking for a dress for my engagement photos. I found one promising on this site. When you first get on their page, you’ll get notified that they will send you a discount code for your first order if you sign up for email notifications. As someone who is on a pretty strict budget amidst the stress of planning a wedding, every dollar counts. I signed up for their email list to take advantage of the discount code that THEY are offering their first time customers. I purchased a $265 dress, and applied a 10% discount code which saved me $26. Not much of a discount, but again, every dollar counts. When I received the dress, it unfortunately was way smaller than the size guide indicated. I am 5’4, 110lbs and per my normal measurements, I should’ve been an extra small. Unfortunately, the dress was way too small.

I needed the dress for my engagement photos next week, so didn’t think that I had time to process an exchange on the dress for a larger size. So, I immediately purchased the dress in a larger size and paid for rush shipping, thinking that the first dress I could return for a refund. After I had purchased the first dress, the company sent me ANOTHER 10% discount code off my next order as a “thank you” for shopping with them. I applied the 10% discount code to my second order. HUGE MISTAKE.

After purchasing the second dress with a discount code provided to me by the store, I went to try to request a refund and to process my return of the first dress. However, it was only giving me the option of store credit. I immediately emailed the company to ask why this was, and they informed me that any order that uses a discount code is barred from requesting a refund on their order. You are stuck with store credit.

I had emailed them mere minutes after placing my second order and after learning of their return policy, asked that my second order be processed as an exchange using the store credit for my first order and my card be refunded at least for that order. They said no.

When I expressed my frustration that a discount code provided to me by THEIR company, and which only saved me $26 is now barring me from requesting a refund on a nearly $300 dress, they replied with “because we’re a small business, we cannot make any exceptions to our return policy”.

I’m not sure what being a small business has anything to do with having a horrible policy. To essentially lure your customers into using discount codes that the STORE ITSELF PROVIDES, all while knowing that when said customer uses the discount code, they are going to be unable to request their money back in the event they want to return their items, is SO BEYOND WRONG. The company wants you to use a discount code because it guarantees that they will be making a profit off of you.

It also is a slap in the face that their excuse of being a “small business” warrants them to keep hundreds of dollars of their customers hard earned money. They don’t know their customer’s financial statuses. I’m pretty sure that even as a “small business” based in LA, selling clothing that are hundreds of dollars a pop puts them in a better financial position than the vast majority of their customer base. Not to mention that the quality of their clothing does not match the pricing. The prices are extremely inflated in comparison to the quality of the material for the items that they are selling. It really really really rubbed me the wrong way.

Now I am stuck with either two dresses, or $530 in STORE CREDIT for a store that I, quite frankly, do not ever want to give my business to again.

I anticipate that the company is going to respond to this review, stating that their return policy is provided in multiple spots on their website. Wrong. Under the items on their site, there is a drop down menu for “shipping and returns” where is states “We gladly accept unworn, unwashed items with the tags still attached within 14 days of delivery” with a link next to it to pull up a separate page with their full return policy. Nested in that page is the information that if you use a discount code, your item cannot be refunded. Based on how many negative reviews there are out there about the discount code issue, their return policy is clearly not communicated as efficiently as they say it is.

I am 31 years old, and never in my life have ever written a bad or negative review about any company. This is a first. Honestly, I feel so taken advantage of that I had to say something. If it warns other people out there to not shop this site, then the $530 that has gone down the drain is at least worth something.

Purchased a corset for my girlfriend after she mentioned how much she wanted one.. She absolutely loved it and commented on how much she appreciated the packaging and the design. Seems like a great company and definitely good to know for future presents needed. Lol

Update: I do want to update this review as after posting it, customer service escalated my issues to the founder of the company. While we probably both wish it had not taken this post or length of time to get a response, I do realize they didn't have to do anything even after this post. She thoughtfully responded, wanted to make things right while still understanding my frustrations, & offered 3 options to move forward with a resolution. She also stated she would use this as an opportunity to improve the customer service experience for all customers. While the below experience is still valid, it is important to recognize the effort to improve, be heard, & feel valued as a consumer. Thank you Gia for your attention & for the time you took to resolve this.

Absolutely the worst customer service ever! They keep tax for items you exchange and charge you tax on the replacement item which is unheard of. I was also told I would receive credit to the original form of payment due to the dress being damaged and then a day later was told that was wrong and they would not honor what their own team member 'promised'. Influencers are promoting their product but not even looking into the support they provide. Utter trash and will never purchase from them again. They comment to send them your order number after you complain but they do nothing with it to make things better. I did this the first time when they lied about refunding my money. And now they are doing it again when trying to not refund tax on an item i didn't keep. You also can't reply to the company on here and I'm not putting my order info on a public site

Insanely stunning and flattering mesh corsets + mini dress I received recently!

Super versatile- all 3 items are the perfect combo of sexy and classy and can be dressed up or down.

Quick shipping too! :)

I placed an order for a corset top on July 24, on their website it says that orders ship within 2-5 business days. I messaged their customer service multiple times, they weren't able to assist, just told me to wait. The order arrived only on August 15, so 3 weeks later! it was a regular domestic order. when I received the item, I didn't like it, the quality is below average. When I messaged the customer service in order to get send it back and get a refund, they said the order is not eligible for a refund because a return period is only for 14 days but they were they the ones who shipped the order only 3 weeks later. Really disappointing and frustrating. Stay away from this company!

First, their prices DO NOT reflect the quality of their items. I purchased a dress to try on for my upcoming wedding, and received a dress that is see through, has poor stitching, and cheap plastic "boning" they call a corset. Secondly, as you can see from previous reviews, this company likes to scam their customers. (What a shame they take advantage of brides looking for their wedding dress - especially in this economy) If you decide to sign up for their newsletter for their welcome discount, YOU CANNOT RETURN YOUR ITEM FOR A REFUND. Now I'm stuck with a CHEAPLY made dress, out $260, and have no option but to leave a review for others to see. Their customer service is useless, and does not care that their policies screw you out of money. If they cared, they wouldn't have such horrible reviews, and their social media posts wouldn't be filled with comments of other customers who unfortunately also got scammed. SAVE YOURSELF THE HEARTACHE AND MONEY! DO NOT PURCHASE FROM THIS SHOP.

The customer service is unmatched. Their dresses are stunning and were recommended by a friend. I just purchased my first piece and I’m on the waitlist for another! Can’t wait to post a review for the dresses.

The response was customized, kind quick and efficient ! I look forward to continuing to be a customer !

I ordered a lovely dress in a size Medium but was unfortunately sent a size Small. I wasn’t able to try it on because of this. The design of the dress looked cool on the model so I’m bummed as it was supposed to be for an event that has passed already. I will say the dress looked pretty sheer so I don’t know what kind of undergarments one would have to wear. I think for the price, a thicker fabric that wasn’t sheer would be expected. The return portal wouldn’t let me return the dress for some reason but I reached out to the customer service team and they responded very quickly and were able to send me a return shipping label which I appreciated! Although I wasn’t so pleased with being sent the wrong size and the fabric quality, their designs are really pretty and their customer service was great. I think they need to improve the return portal to make it more user friendly and material quality should be improved for the price paid.

Received a damaged item, and the customer service experience was shockingly bad. The representative I spoke with repeatedly referred to “site policy” about items purchased with a 10% discount—while ignoring the fact that the product arrived damaged. There was no acknowledgment whatsoever of the poor condition, which left me feeling as though they were fine sending out high-priced items that smelled unpleasant, like a dirty warehouse (mildew + cigarettes)

I was told my case would be “escalated,” yet I’ve heard nothing since. Based on other public reviews, that seems to be a common pattern.

Their terms of service appear to discourage customers from disputing charges with their bank; they even referenced having a “legal team” during our conversation. For clarity, the Fair Credit Billing Act protects customers in situations like mine, and a store policy does not remove those rights. In my view, no customer should feel pressured to continue supporting a business after a negative experience—especially when the marketing and the actual product experience are so far apart.

I wish I had read the hidden comments on their social media beforehand—many posts have 1–2 people sharing experiences similar to mine.

There was no apology, no accountability, and the only solution offered was to send the same item again—two weeks after the event I purchased it for. From reading other customer feedback, this type of quality issue doesn’t seem rare, which I find unacceptable given the price point.

I love supporting small businesses and am always happy to pay higher prices for quality and craftsmanship. Unfortunately, this experience was the opposite.

They hide their return policy. This tricky policy left me with 108 dollars of store credit and a 140 dollar non refundable skirt that was the WORST quality I’ve ever seen. They are a con company that have to trick people into buying their clothes and no allowing returns.

I received my item, but unfortunately it did not fit. I am well within the 14 day return window, but when I go to the returns portal, I am offered store credit or return to orginal payment method — however, return to orginal payment method is greyed out. I reached out to Custer service and they agreed I am well within my rights to return for a full refund. They told me they were sell escalating it to a manager, but I have not heard back from them. I feel like they are trying to “run the clock” so I am forced into store credit. I mean - I reached out, you agreed I’m due a full refund, make it happen. Will never order from them again if they do not make this right.