Black Sheep Coffee Opiniões 1625

TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

After hearing others rave about the Revival beans, I ordered some but was disappointed to find they were roasted 5 months ago with an expiry date of January 2027. I thought they were freshly roasted... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We stopped for Coffee this afternoon, at Northlights, and I struggled to get access on line for ordering on the App. My initial frustration was allayed by staff member Ruby who patiently took me thro’... Ver mais

Classificada 5 em 5 estrelas

The coffee is always delicious. Especially the Black Sheep in Bishopsgate is amazing! I always feel welcome and the service is quick. All the staff are always smiling :) Thank you so much! You... Ver mais

Classificada 3 em 5 estrelas

we went in as a party of 3 after work around 5:15, for a change, as we usually go to Starbucks in Colne. The server who took our order, really did not look as though she wanted to be there, she took... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de café
  2. Café
  3. Torrefação de café
  4. Coffee Shop
  5. Grossista de café

Escrito pela empresa

Serving the first specialty grade Robusta beans on the market, Black Sheep Coffee are proud to be innovators in the coffee industry. With cafes, kiosks and cocktail bars across the globe, come and soak up the vibe and enjoy the perfect cup.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 79% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

AVOID - Beans roasted 5 months ago

Beans roasted 5 months ago, absolutely shocking quality - go to Pact instead they roast beans the same week as dispatch.

23 de janeiro de 2026
logótipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Hi Adam, 

Thank you for writing in. We are sorry to hear you had a disappointing visit to one of our stores. Please can we ask that you reach out to us via our website form so that we can assist you further?

Classificada 1 em 5 estrelas

Black sheep coffee

Black sheep coffee, Broughton retail park.
Great coffee- shame about the customer service!!!! Would not attempt to pronounce welsh name, just shouted the order out.
Extremely disappointed.

31 de janeiro de 2026
Opinião espontânea
logótipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Hi there, 

Thank you for writing in. We are sorry to hear you had a disappointing visit to one of our stores. Please can we ask that you reach out to us via our website form so that we can assist you further?

Classificada 5 em 5 estrelas

Regular customer

I have been a regular customer now for a few months at black sheep, getting my daily coffee and sometimes a light bite to eat. They have many options to choose from and are one of the most affordable places at the airport with good meal deals and even 50% of selected items sometimes. Not only is the food and coffee amazing but they have the best customer service, always smiling and happy to help (even with complicated orders😂) big hats of to Josh the team lead who without fail is always warm and welcoming and whilst waiting for my order he and I always have a good little chat. I recommend black sheep to any airport user whether it’s a quick coffee before a long flight or if it’s a bite to eat on your lunch break.

~ Sam

27 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

super duper slow in response

super duper slow in response, had to request invoice every single time, invoice not available to download from account, resend email request, no response.

4 de novembro de 2025
Classificada 1 em 5 estrelas

Edgware Road Black Sheep

Edgware Road Black Sheep : cleanliness unacceptable- the cake / pastry display is alive with flies and has been for several days !

24 de janeiro de 2026
Opinião espontânea
logótipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Hi Simon, 
Thank you for writing in. We are sorry to hear you had a disappointing visit to one of our stores. Please can we ask that you reach out to us via our website form so that we can assist you further?

Classificada 1 em 5 estrelas

Dreadful experience

Dreadful experience, Açai bowl was inedible açai was frozen solid. After discussion the order was changed to bacon sandwich and egg and bacon roll. Bacon full of fat the tea was cold. We gave up and left with eating anything £30 lighter. Won’t go there again!!

24 de janeiro de 2026
Opinião espontânea
logótipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Hi Sheila, 
Thank you for writing in. We are sorry to hear you had a disappointing visit to one of our stores. Please can we ask that you reach out to us via our website form so that we can assist you further?

Classificada 1 em 5 estrelas

Very disappointing and unprofessional…

Very disappointing and unprofessional service.

I visited two different locations and had to wait while staff stood with their backs turned to me, only to be told they don’t sell gift cards.

When I later bought a gift card online, I was charged twice for a single card. I paid £100 for a £50 gift card. I contacted customer service by email but received no response.

This is by far the worst customer experience I’ve had. Poor in-store service and no support when a serious payment issue occurred.

5 de janeiro de 2026
logótipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Hi Patricia,
Thank you for writing in. We are sorry to hear you had a disappointing visit to one of our stores. Please can we ask that you reach out to us via our website form so that we can assist you further?

Classificada 1 em 5 estrelas

I hate the ordering system

I hate the ordering system - it’s absurdly difficult to find the decaf version of a coffee - additionally the coffee itself was watery and bitter - super disappointing experience

17 de janeiro de 2026
Opinião espontânea
logótipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Hi Sean,
Thank you for writing in. We are sorry to hear you had a disappointing visit to one of our stores. Please can we ask that you reach out to us via our website form so that we can assist you further?

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