Service client difficile à contacter. J’ai commandé une cocotte et j’ai oublié de mettre un code rabais. Impossible d’annuler la commande pour corriger et le service client refuse de corriger la factu... Ver mais
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Leia as opiniões dos outros
They sent me the wrong item. When I reported this to them they sent me a replacement… of the wrong item AGAIN. When I emailed them again they said that this is normal due to their “handcrafted product... Ver mais
I am a loyal customer and don't normally post negative reviews. I spent several thousand dollars on just this order and it's taking weeks to get a replacement for a damaged item. I've been emailing wi... Ver mais
Looks like the US Le Creuset site has been getting some bad reviews. My personal experience with Le Creuset (Canada) has been quite good, even during the pandemic. Bought a $130 tea kettle from them s... Ver mais
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Informações de contacto
1,6
Muito mau
23 opiniões
Sem histórico de convites para avaliação
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Worst Customer Service
Customer service for Le Creuset Canada is basically none. its been over 1.5 weeks and i still havent gotten my shipping confirmation for my online order. emailing customer service takes 4 days to reply
19 de agosto de 2021
Opinião espontânea
!! DO NOT ORDER FROM LE CREUSET !!
Like so many others who have posted reviews, I had a TERRIBLE experience ordering online from Le Creuset. Their lack of attention to customer service produced a less than amazing Christmas for my partner as this was to be one of her main gifts. Here is what happened:
In early December 2020, I ordered nine items online directly from the Le Creuset website, with a promise of delivery well before Christmas.
Then, radio silence for eight days.
The next thing I heard was an email from "Alisya" indicating that the French press was now out of stock. Ok, disappointing but sometimes suppliers run out of stock.
I was told that the remainder of the order was still to be here it time for Christmas.
On December 17th, Alysia again confirmed that the balance of the order would be here by Christmas.
On December 21st, I received a shipment notice from UPS indicating that the order was in transit, and would be delivered by the end of the day on JANUARY 4TH 2021.
What a disaster!
So, do yourself a favour and order through Amazon - quite a number of other items I ordered through Amazon arrive on, or ahead of the promised delivery date.
!! DO NOT ORDER FROM LE CREUSET !!
26 de dezembro de 2020
Opinião espontânea
Nice, prompt, professional replacement of tea kettle
Looks like the US Le Creuset site has been getting some bad reviews. My personal experience with Le Creuset (Canada) has been quite good, even during the pandemic. Bought a $130 tea kettle from them several years ago, and discovered that a few small pieces of enamel on the bottom inside chipped off and rusted. These kettles have a lifetime or 5 year warranty (depending on the country). Contacted customer service by email. They responded in a few days that they'd offer a replacement, provided a shipping label, I sent it back, and within two weeks received a replacement kettle. They were professional, relatively prompt, and quite nice--and though I hadn't kept the purchase receipt, honored their warranty.
4 de junho de 2020
Opinião espontânea
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