Thursday, at midnight, my P7 torch stopped working. The alkaline batteries had leaked, dissolving the battery container. Friday morning I emailed Ledlenser as I wasn't sure which spare part t... Ver mais
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Leia as opiniões dos outros
Superb Customer Service (UK) Had an issue with my Ledlenser iH11R purchased in 2020, battery cover plastic broke after nearly 6 years use. Contacted Ledlenser customer support (signed up for the 7... Ver mais
I bought my LED Signature torch just under two years ago, it suddenly developed an issues with the strength of the main beam. It wasn't the battery and I was a little annoyed as I had paid a lot of m... Ver mais
Excellent customer service from Ledlenser! Head torch had a loose wire, stopping it functioning properly. Whilst this wasn’t really anyone’s fault, Ledlenser replaced it with a brand new head torch.
Informações sobre a empresa
Escrito pela empresa
The sun and Ledlenser have something in common: We make light for the whole world! As one of the world's leading manufacturers of portable LED lighting products, we dedicate all our strength and expertise to this task. Ledlenser's quality products give users worldwide the freedom to do their job in the best possible way or to pursue their passion with dedication - with the best possible light at their side. Our premise “German Engineering & Design” has guided us since the first day of our company history and is the basis for the unique Ledlenser quality promise.
Informações de contacto
Kingswick House, SL5 7BH, Sunninghill, Reino Unido
- 01344838222
- webstore@ledlenser.co.uk
- ledlenser.co.uk
4,9
Excelente
311 opiniões
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My experience with led lensor has been great…
My experience with led lensor has been second to none they have went above and beyond with there quality of there products and also there customers service are also very helpful and the warranty they give you with your device is great thanks again led lenser much appreciated
3 de fevereiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Jonny,
Thank you for your feedback. We’re pleased to hear that you’ve had such a positive experience with both our products and our customer service team.
It’s great to know that the quality and warranty support have met your expectations. We truly appreciate you taking the time to share your experience.
Thanks,
The Ledlenser Team
Led Lenser define customer service
Led Lenser define customer service. Absolutely flawless and rapid processing of a warranty claim.
I have used Lenser lights for many years now and can’t recommend enough for providing first class products and second to customer service should a problem arise.
Telephone calls are answered straight away and problems actioned and dealt with immediately.
Well done LedLenser, I think virtually all other companies could learn from you!
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
30 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Timothy,
Thank you for such generous feedback. We’re very pleased to hear that your warranty claim was handled quickly and that you’ve consistently had positive experiences with both our products and our team.
It’s particularly good to know that you found our telephone support responsive and efficient - that’s exactly the standard we aim to maintain.
We truly appreciate your continued support over the years.
Thanks,
The Ledlenser Team
Don’t buy torches anywhere else
This is a very unusual Company as they actually do what they say. Most Companies spout promises about warranty’s but do everything they can to wriggle out of honouring the warranty
LED Lenser must be the exception as there is a no quibble guarantee. I have purchased additional torches from them for different purposes and quite frankly won’t go anywhere else.
One of my torches broke (headlamp type) however I do use this on a daily basis, a no fuss replacement was sent out the next day. excellent company
Thank you Faiza for dealing with this so prompt!!..
30 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Kevin,
Thank you for your thoughtful review. We’re pleased to hear that your warranty experience was straightforward and that the replacement was arranged without delay.
We aim to stand by our products and our guarantees, so it’s good to know that this was reflected in your experience. We’ll also be sure to pass your thanks on to our staff for their prompt assistance.
We appreciate your continued support and trust in Ledlenser.
Thanks,
The Ledlenser Team
Big fan of their LED headtorches…
Big fan of their LED headtorches (neo9r) for trailing running and fantastic customer service. Used their products for over a decade.
30 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Andy,
Thank you for your continued support over the years. We’re pleased to hear that the NEO9R has been a reliable companion for your trail running and that you’ve consistently had a positive experience with our customer service.
It’s always encouraging to know our products are being put to good use out in the field.
Thanks,
The Ledlenser Team
Contacted customer service Faiza Was So…
Contacted customer service Faiza Was So helpful and kind :)
29 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Aimee,
Thank you for your feedback. We’re pleased to hear that the team were helpful and kind in assisting you.
Thanks,
The Ledlenser Team
Great service from Faiza
Great service from Faiza. Clear,
concise communication getting my problem sorted quickly and without any hassle.
Really pleased considering it was me that had made a mistake while ordering which was quickly resolved.
Much appreciated, thank you!
27 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Alex,
Thank you for your feedback. We’re pleased to hear that the team were able to resolve the issue quickly and provide clear, hassle-free support.
It’s good to know everything was sorted smoothly, even when ordering mistakes happen - we’re always happy to help put things right.
Thanks,
The Ledlenser Team
Great products and really helpful customer service
Great products and really helpful customer service. I had an issue with my head torch, which was out of warranty. We guessed it may be the charging cable so customer service sent me a new one to try for free. I used that and the torch is charging fine again. So relieved I don’t need to replace my expensive head torch, which is perfect for my ultra running.
23 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Julia,
Thank you for taking the time to share your experience. We’re pleased to hear that the replacement charging cable resolved the issue and that your head torch is back to performing as it should.
It’s always our aim to help customers extend the life of their products wherever possible, especially when they’re relied upon for demanding activities like ultra running.
Thanks,
The Ledlenser Team
ML4 lantern & customer support
I have a little ML4 lantern. I use it every day and I have been very happy with it. After a year the on/off switch started to misbehave. Ledlenser have sorted it quickly and efficiently.
Their products are not cheap but they are very well designed, high quality, and backed up by good customer service.
22 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Anthony,
Thank you for your thoughtful review. We’re pleased to hear that your ML4 lantern has been a reliable companion and that we were able to resolve the switch issue quickly and efficiently.
We’re proud to design products that are built to last and to support them with dependable customer service. It’s good to know that this was reflected in your experience.
Thanks,
The Ledlenser Team
excellent product accompanied with…
excellent product accompanied with first class customer service. 100% recommended
26 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Steve,
Thank you for your feedback. We’re pleased to hear that you’re happy with both the product and the customer service you received.
Your recommendation is greatly appreciated.
Thanks,
The Ledlenser Team
Efficient and professional
Query answered very promptly. Friendly and efficient service
27 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Paul,
Thank you for your feedback. We’re pleased to hear that your query was answered promptly and that you found the service friendly and efficient.
Thanks,
The Ledlenser Team
Very good customer service and very…
Very good customer service and very smooth with warranty claims (a guarantee you can trust that works). Torches are trusted especially in aviation industries.
27 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Chester,
Thank you for your feedback. We’re pleased to hear that you found the warranty process smooth and reliable.
It’s also great to know that our torches are trusted in demanding environments such as aviation, where dependable performance is essential.
Thanks,
The Ledlenser Team
Torch developed a fault
Torch developed a fault, but LED Lenser dealt with it well. Return was easy and customer service was helpful and responsive. Faults happen — it’s how they’re handled that matters.
16 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Sean,
Thank you for your balanced and thoughtful feedback. We’re sorry that a fault developed, but we’re pleased to hear that the return process was straightforward and that our team was helpful and responsive.
You’re absolutely right - while issues can occasionally occur, it’s important that they’re handled properly. We’re glad this was reflected in your experience.
Thanks,
The Ledlenser Team
Really helpful support and great product
Caroline in support was so helpful and replied to several emailed queries. I ordered the P7 Core and am extremely pleased with it, very quick delivery and great quality and performance
23 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Paul,
Thank you for your feedback. We’re pleased to hear that the team were able to assist you with your queries and that you’re happy with your P7 Core.
It’s good to know the delivery was quick and that the quality and performance met your expectations. We’ll be sure to pass your kind comments on to our team.
Thanks,
The Ledlenser Team
Extremely quick and informative…
Extremely quick and informative response to my enquiry, with a link directly to the replacement part I needed. The part arrived quickly and my trusty torch is working perfectly again.
22 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Thank you for the great review! We’re pleased to hear your enquiry was handled quickly and clearly, and that the replacement part arrived promptly. It’s fantastic to know your torch is back working perfectly again-we really appreciate your feedback. Ledlenser Team
Seven year warranty.
The seven year warranty gives complete confidence in buying from LedLenser with no quibble replacement when necessary.
24 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Thank you for your feedback! We’re really pleased to hear our seven-year warranty gives you confidence when choosing Ledlenser. Providing reliable products and hassle free support is very important to us. Ledlenser Team
Great product and service
My excellent P7R torch developed a fault. The returns process was straightforward and I was issued with a new torch, dispatched by Royal Mail 24 tracked. Great service, very high quality product. Worth the money in my view.
24 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Thanks so much for the feedback! 😊 We’re glad we could sort the replacement smoothly and get a new P7R out to you quickly. Hearing that you rate the quality and value means a lot to us. Ledlenser Team
Have and use 3 x P7R Core and P14
Have and use 3 x P7R Core and older P14's. They do not have an easy life and are used a lot, had one P7R become faulty after 5 years and immediately and without quibble replaced under warranty by led Lenser. You don't get service and reliability like that in many places.
24 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Thank you for taking the time to share your experience. We’re delighted to hear your P7R Core and P14 lights have stood up to such heavy use, and that we could replace your P7R quickly and without hassle. Providing reliable products and dependable service is very important to us, so your feedback means a great deal. Ledlenser Team
Staff was very helpful and friendly
Staff was very helpful and friendly, I will be definitely purchasing another LED Lensor light in the future
23 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Thank you for your kind review! We’re really pleased to hear our team was helpful and friendly, and we look forward to supporting you with your next Ledlenser purchase. Ledlenser Team
I use Ledlenser for all of my…
I use Ledlenser for all of my flashlight needs both for work and leisure and have never had cause for complaint. All items that I have purchased have always performed excellently.
Additionally, In the rare occurrence of any problems, the customer service department are easy to deal with and extremely helpful.
23 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Thank you for the fantastic review and for choosing Ledlenser for both work and leisure. We’re delighted to hear our products have consistently performed well for you, and that on the rare occasion you’ve needed support, our customer service team could help quickly and easily. We really appreciate your continued trust. Ledlenser Team
Support team are genuinely helpful and…
Support team are genuinely helpful and an actual real person which is getting rare these days. I've been using their products for a few years and would not hesitate to recommend ledlenser to anyone
23 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Thank you for such a thoughtful review! We’re really pleased to hear our support team made a genuine difference and that you’ve enjoyed using our products over the years. Your recommendation means a great deal to us. Ledlenser Team
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