Superb Customer Service (UK) Had an issue with my Ledlenser iH11R purchased in 2020, battery cover plastic broke after nearly 6 years use. Contacted Ledlenser customer support (signed up for the 7... Ver mais
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Leia as opiniões dos outros
I bought my LED Signature torch just under two years ago, it suddenly developed an issues with the strength of the main beam. It wasn't the battery and I was a little annoyed as I had paid a lot of m... Ver mais
Excellent customer service from Ledlenser! Head torch had a loose wire, stopping it functioning properly. Whilst this wasn’t really anyone’s fault, Ledlenser replaced it with a brand new head torch.
I had issues charging my 4/5 yr old headtorch . Emailed for advice on battery replacement or was it just defunct. I couldn't find prove of purchase but they replaced it under the 7yr warranty with no... Ver mais
Informações sobre a empresa
Escrito pela empresa
The sun and Ledlenser have something in common: We make light for the whole world! As one of the world's leading manufacturers of portable LED lighting products, we dedicate all our strength and expertise to this task. Ledlenser's quality products give users worldwide the freedom to do their job in the best possible way or to pursue their passion with dedication - with the best possible light at their side. Our premise “German Engineering & Design” has guided us since the first day of our company history and is the basis for the unique Ledlenser quality promise.
Informações de contacto
Kingswick House, SL5 7BH, Sunninghill, Reino Unido
- 01344838222
- webstore@ledlenser.co.uk
- ledlenser.co.uk
4,9
Excelente
310 opiniões
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Excellent customer service
My LEDLenser head torch has given excellent service for many years, however developed an intermittent problem some 6 years after purchase. I contacted customer service and a replacement was arranged as soon as they received the faulty item - no fuss, 7yr warranty honoured. Many thanks
12 de fevereiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Thank you for your feedback. We’re glad your head torch performed well over the years and that we could sort the issue quickly and honour the warranty with no fuss.
We appreciate your support, thank you for choosing Ledlenser. Ledlenser Team
Customer service
Headlight had a bulb fault shortly after purchase. Excellent response from Ledlenser team and replacement light headlight received today. Faultless customer service.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Thank you for your feedback. We’re sorry to hear about the fault, but glad our team could resolve it quickly and get your replacement to you.
It’s great to know you found our customer service faultless - we really appreciate your support. Ledlenser Team
A fault occurred in a head torch I had…
A fault occurred in a head torch I had owned for approximately 6 years. I got in touch with LEDlenser, the torch was sent to LEDlenser on the Monday, a full replacement item was received on the Thursday.
Very helpful and understanding staff, great service.
Thank you.
12 de fevereiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Thank you for your great feedback. We’re pleased we could resolve the issue quickly and get a replacement to you without delay.
It’s wonderful to hear our team were helpful and understanding throughout. We really appreciate your support. Thank you for choosing Ledlenser. Ledlenser Team
Customer care second to none
Faiza was wonderful and personally saw us throughout the process of our torch not working a replacement is on its way. I have been loyal to Ledlenser for many years and have always felt they have treated their customers with respect, caring, kindness and fairness and Faiza went above and beyond to help our predicament. Many thanks Faiza and Ledlenser UK
11 de fevereiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Thank you for your kind words and for your continued loyalty. We’re so pleased Faiza could help and get your replacement sorted.
We’ll be sure to pass on your feedback, she’ll really appreciate it. If you need anything else, just let us know.
Many thanks,
Ledlenser UK
I was given a headtorch as a present it…
I was given a headtorch as a present it had a fault in that it would not charge I contacted ledlenser and there staff have all been helpful and understanding the lamp was returned and a replacement sent absolutely fantastic service
11 de fevereiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Paul,
Thank you so much for your kind feedback. We’re delighted to hear that our team was able to assist you quickly and get a replacement head torch sent out without delay.
Whilst we’re sorry that your original lamp had a fault, we’re pleased the matter was resolved smoothly and that you felt supported throughout the process.
If you ever need any further assistance, we’re always here to help.
Thanks,
The Ledlenser Team
Great torch
Great company who honoured a replacement on a torch even though I could not find the receipt.
4 de fevereiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Steve,
Thank you for your review. We’re really pleased we were able to assist you with a replacement and get you back up and running.
We always aim to be fair and helpful wherever possible, and we’re glad you had a positive experience with our team.
Thanks,
The Ledlenser Team
Resposta da Ledlenser UK
Hi Michael,
Thank you for your review! We’re really pleased to hear that you found the process fast, easy and helpful. That’s exactly the experience we aim to deliver.
Thanks,
The Ledlenser Team
Customer service done right
I reported a problem with my works torches battery via the online portal.
Caroline, responded quickly and was able to help me out with a replacement item.
Even though the torch was purchased via another large retail site, LedLensor have helped fix my issue.
Really nice customer service team.
Couldn't be happier. Great products too.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Lee,
Thank you so much for your fantastic feedback. We’re delighted to hear that we were able to assist you quickly and arrange a replacement.
We’re always happy to support our customers, regardless of where the product was purchased, and it’s great to know you felt well looked after.
Thanks,
The Ledlenser Team
P6R Signature
Quick response to my Email problem sorted straight away maybe I should have read the instructions first but you know what us men are like all down to user error 🤭
9 de fevereiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi,
Thank you for your review. We’re pleased to hear the issue was resolved quickly and that our team could help. We’re just glad you’re back up and running.
Thanks,
The Ledlenser Team
Out of standard warranty
My P7R Signature was 4 years old and started playing up. It was turning off and buzzing when selecting high power or boost mode. I had forgotten to register for the 7 years extended warranty but thought it may be worth contacting Ledlenser anyway. To my surprise and utter joy, not only did they accept it back to be looked at they replaced it with a brand new 2025 model with more power, a better selection switch and all the accessories! I have a lot of Ledlenser products and this experience has given me great confidence that I chose the right brand. Thank you Ledlenser!
4 de fevereiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Mark,
Thank you for taking the time to share your experience. We’re pleased to hear that we were able to assist with your P7R Signature and that you’re happy with the replacement model.
Even after several years of use, we always aim to support our customers wherever possible, and it’s good to know this experience has reinforced your confidence in the brand.
We appreciate your continued support of Ledlenser products and hope the new model serves you well for many years to come.
Thanks,
The Ledlenser Team
Great communication and help
Great communication and help from the LED Lenser Support team. Friendly, hassle free warranty replacement. Very happy with my P7 performance and the aftercare received. Particular thanks to Faizer.
6 de fevereiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Ed,
Thank you for your feedback. We’re pleased to hear that you had a smooth and hassle free warranty experience, and that you’re happy with the performance of your P7.
We’ll be sure to pass your thanks on to our staff, they’ll appreciate the recognition.
Thanks,
The Ledlenser Team
Excellent communication and support
Excellent communication. Efficient logistics. Seven year warranty backed up. New product sent. Only downside is having to pay for return
6 de fevereiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Mike,
Thank you for your feedback. We’re pleased to hear that you were happy with the communication, logistics and warranty support, and that the replacement was handled efficiently.
Thanks,
The Ledlenser Team
Resposta da Ledlenser UK
Hi Mr. White,
Thank you for your positive feedback. We’re pleased to hear that your experience with our team was prompt, complete and handled professionally.
Thanks,
The Ledlenser Team
Brilliant company
Brilliant company. Brilliant torches and when enquired for a warranty item. It was dealt with very quickly by Faiza.
5 de fevereiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Jonathan,
Thank you for your feedback. We’re pleased to hear that you’re happy with your torches and that your warranty enquiry was handled quickly.
We’ll be sure to pass your comments on to our staff, they will appreciate the recognition.
Thanks,
The Ledlenser Team
Super service following intermittent fault
Intermittent fault on switch developed after 4 years moderate use. Once returned and proof of purchase etc submitted, a replacement was immediately sent out. Decent comms throughout.
3 de fevereiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Matthew,,
Thank you for your feedback. We’re pleased to hear that, once your return and proof of purchase were received, the replacement was arranged promptly and that you found the communication clear throughout.
Good to know the process worked smoothly for you. If you need any further assistance, please don’t hesitate to get in touch.
Thanks,
The Ledlenser Team
LEDLenser kindly honoured their…
LEDLenser kindly honoured their warranty for an Ex Rated lamp. With my work in dangerous environments (oil tankers, gas carriers etc.) having reliable equipment is essential, so when my lamp failed after a brief investigation by LEDLenser a replacement was sent out. Unfortunately the courier DPD were poor, as usual, and even then LEDLenser sent out a replacement lamp to help get me going again. Faiza the customer care and servicing agent was superb throughout with prompt communications and a real customer led approach instilling confidence. I would buy again from LEDLenser, and would recommend their products to anyone due to the great warranty and great customer service and communications.
3 de fevereiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Bari,
Thank you for taking the time to share your experience. We understand how critical reliable equipment is when working in hazardous environments, so we’re pleased we were able to resolve the issue with your ATEX light quickly.
While we’re sorry to hear about the courier difficulties, we’re glad we could step in and ensure you were supplied with a replacement without further delay.
Thank you for your continued trust in Ledlenser.
Thanks,
The Ledlenser Team
Amazing Customer Service Experience
Amazing customer service from Faiza who was so helpful in replacing my husband’s torch because the batteries got stuck. My husband used his Ledlenser torch daily to walk our dog at night - he loved it because it was so bright and great quality.
My first point of contact at Ledlenser was with Faiza who was so helpful and kindly replaced the faulty one - my husband was delighted!!!
4 de fevereiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi,
Thank you for your lovely feedback. We’re so pleased to hear that your husband enjoys using his Ledlenser torch and that it plays such an important role in his daily dog walks.
Thanks,
The Ledlenser Team
No One Regrets Buying Quality
LED Lenser answered my warranty issue precisely, and issued me with a replacement torch, with no quibble.
When I called their helpline, I got straight through to a led lenser operative who was knowledgeable and helpful.
A very refreshing consumer experience.
29 de janeiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi David,
Thank you for your feedback. We’re pleased to hear that your warranty query was handled clearly and without delay, and that you found our Support Team knowledgeable and helpful.
It’s good to know the experience felt straightforward and positive - that’s exactly what we aim to provide.
Thanks,
The Ledlenser Team
Very responsive Support team
I was shipped a faulty unit (the HF4R headlamp switched itself off after about 10 seconds) but the support team promptly changed it for a new one.
3 de fevereiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Bernard,
Thank you for your feedback. We’re sorry that you initially received a faulty HF4R headlamp, but we’re pleased to hear that our support team was able to resolve the issue promptly with a replacement.
Thanks,
The Ledlenser Team
My experience with led lensor has been great…
My experience with led lensor has been second to none they have went above and beyond with there quality of there products and also there customers service are also very helpful and the warranty they give you with your device is great thanks again led lenser much appreciated
3 de fevereiro de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Jonny,
Thank you for your feedback. We’re pleased to hear that you’ve had such a positive experience with both our products and our customer service team.
It’s great to know that the quality and warranty support have met your expectations. We truly appreciate you taking the time to share your experience.
Thanks,
The Ledlenser Team
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