Superb Customer Service (UK) Had an issue with my Ledlenser iH11R purchased in 2020, battery cover plastic broke after nearly 6 years use. Contacted Ledlenser customer support (signed up for the 7... Ver mais
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Leia as opiniões dos outros
I bought my LED Signature torch just under two years ago, it suddenly developed an issues with the strength of the main beam. It wasn't the battery and I was a little annoyed as I had paid a lot of m... Ver mais
Excellent customer service from Ledlenser! Head torch had a loose wire, stopping it functioning properly. Whilst this wasn’t really anyone’s fault, Ledlenser replaced it with a brand new head torch.
I had issues charging my 4/5 yr old headtorch . Emailed for advice on battery replacement or was it just defunct. I couldn't find prove of purchase but they replaced it under the 7yr warranty with no... Ver mais
Informações sobre a empresa
Escrito pela empresa
The sun and Ledlenser have something in common: We make light for the whole world! As one of the world's leading manufacturers of portable LED lighting products, we dedicate all our strength and expertise to this task. Ledlenser's quality products give users worldwide the freedom to do their job in the best possible way or to pursue their passion with dedication - with the best possible light at their side. Our premise “German Engineering & Design” has guided us since the first day of our company history and is the basis for the unique Ledlenser quality promise.
Informações de contacto
Kingswick House, SL5 7BH, Sunninghill, Reino Unido
- 01344838222
- webstore@ledlenser.co.uk
- ledlenser.co.uk
4,9
Excelente
309 opiniões
Sem histórico recente de solicitação de opiniões
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Best head torch I have ever owned
Best head torch I have ever owned. Built quality is good, long battery life. I have used nearly five years every day.. I got hassle free replacement which is under warranty. Thank you Faiza for your help.
18 de maio de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Sailung,
Thank you for your amazing feedback! It’s fantastic to hear your head torch has served you well for nearly five years of daily use. We’re also glad we could provide a smooth warranty replacement for you. Faiza will really appreciate the shoutout , thank you again for your support!
Ledlenser Team
Ledlenser are a superb company
Ledlenser are a superb company, had a battery issue with a torch that was a gift, contacted customer services, instant meaningful replies and a brand new replacement in the way, can't ask for better service than that and their products are awesome quality , big thank you to Faiza
18 de maio de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi,
Thank you for such a brilliant review. We’re delighted to hear both our products and customer service hit the mark for you. Faiza will be so pleased to receive your feedback. We really appreciate your support and hope you enjoy your replacement torch!
Ledlenser Team
Excellent company to deal with…
Excellent company to deal with regarding a warranty issue. Faiza dealt with the issue from start till finish very promptly and sent out a replacement item within the same week . A fast and very efficient customer service. Thank-you Faiza.
2 de maio de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Paul,
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience with our warranty service. Faiza will be especially pleased to hear your feedback. We really appreciate your support and are glad we could get everything sorted quickly for you!
Ledlenser Team
Amazing head torch and even better…
Amazing head torch and even better customer service with an amazing warranty
15 de maio de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Joe,
Thank you for the fantastic review! We’re delighted to hear you’re loving the head torch and that our customer service and warranty have made such a great impression. Really appreciate your support.
Ledlenser Team
The best warantee ever!
Customer support has been absolutely top notch!
They have replaced a faulty head torch without hesitation.
First class company!
15 de maio de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Peter,
Thank you for the amazing feedback! We’re so pleased we could get your head torch sorted quickly and hassle-free. Your support means a lot to us!
Ledlenser Team
Fantastic customer service !
Fantastic customer service !!
HIGHLY recommend
15 de maio de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Simon,
Thank you so much for your kind words and recommendation. We’re thrilled to hear you had a fantastic experience with our customer service. We truly appreciate your support and look forward to helping you again in the future!
Ledlenser Team
Great Service.
The questions asked were answered promptly and to my satisfaction. Prompt and excellent customer service.
14 de maio de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Steve,
Many thanks for your feedback, we really appreciate it and we are glad you were happy with our customer service!
Ledlenser Team
Very smooth and professional service…
Very smooth and professional service for a replacement
14 de maio de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Khan,
Thank you for your feedback! We’re pleased to hear the replacement process was smooth and professional. We really appreciate your support and hope you continue to enjoy your Ledlenser product.
Ledlenser Team
The customer service was friendly and…
The customer service was friendly and effective. They fixed a glitch on my warranty registration quickly and efficiently.
13 de maio de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Robert,
Thank you for your lovely feedback! We’re delighted to hear our customer service team was able to resolve your warranty registration issue quickly and efficiently. Providing friendly and effective support is always our goal, so we really appreciate you taking the time to share your experience.
Ledlenser Team
Resposta da Ledlenser UK
Hi Emma,
Thank you for your kind words! We’re so pleased to hear you had a great support experience with us.
Ledlenser Team
Happy a good comoany. I have used a various ledlenser…
I have used a various ledlenser products for many years. Reliable well made long life expectancy. For the first time ever I recently had need to contact customer services re a warranty issue. Wow what a great set up. Having made initial contact and explained my problem. I was looked after very well. A speedy totally agreeable solution was reached.
12 de maio de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi John,
Thank you for your continued support over the years - it really means a lot to us. We’re delighted to hear that our products have proven reliable and long-lasting, and even more pleased that your first experience with our customer service team was such a positive one.
Providing quick, fair and helpful support is something we care deeply about, so your feedback is truly appreciated. Thank you again for choosing Ledlenser!
Ledlenser Team
Quick delivery times on great products
Quick delivery times on great products.
Fantastic customer service response.
12 de maio de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Jason,
Thank you for your fantastic review! We’re delighted to hear you’re happy with both the quick delivery and the quality of our products. It’s also great to know our customer service team made a positive impression. We really appreciate your support and hope you continue to enjoy your Ledlenser products!
Ledlenser Team
Swift customer support.
Faiza andswered my question very swiftly, which enabled me to make choices I didn't think I'd have. Top quality support. Many thanks.
11 de maio de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Sue,
Thank you for your wonderful feedback! We’re so pleased to hear that Faiza was able to assist you quickly and help you explore options you hadn’t considered. We’ll be sure to pass your kind words on to her- she’ll really appreciate them. Thanks again for choosing Ledlenser!
Ledlenser Team
Resposta da Ledlenser UK
HI Rafal,
Thank you so much for your kind review! We’re delighted to hear that everything was perfect and that you had a great experience with our team. We really appreciate your support and hope you continue to enjoy your Ledlenser products.
Ledlenser Team
Great customer service
Santa put a Ledlenser Kids head torch in my son’s stocking last Christmas. It unfortunately broke and we couldn’t fix it.
I contacted Ledlenser and they were AMAZING! Sorted out a replacement and then included a note to my son from Santa . My son was blown away and it made me feel so emotional as a parent that Ledlenser helped me to keep the magic going.
Thank you Ledlenser. There are good good people in this world
26 de abril de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Stephanie,
Thank you so much for sharing this ❤️
We’re delighted we could help keep a little bit of Christmas magic alive for your son. Moments like these mean the world to us, and your kind words have truly made our day.
We hope your little adventurer enjoys his new head torch and has many more bright adventures ahead ✨
Thank you again for being part of the Ledlenser family.
Ledlenser Team
Service - over and above
I was very impressed with their customer service. I contacted them about a 7 year old broken torch and they responded swiftly with various options to resolve the issue. I opted to replace the battery component only and now have a fully working torch again. All resolved swiftly and efficiently.
5 de maio de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Joan,
Thank you for your fantastic review! We’re delighted to hear our team could help get your torch working again with a quick and efficient solution. It’s great to know the replacement battery option worked well for you. We really appreciate your support!
Ledlenser Team
Old fashioned superb after sales…
Old fashioned superb after sales service providing a solution to my (out of warranty) problem with my H15R Core.
10 de abril de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi,
Thank you for your great review! We’re really pleased we could help provide a solution for your H15R Core, even outside of warranty. Your kind words about our after sales service mean a lot to us!
Ledlenser Team
Best support ever!
Best support ever!
Had a warranty issue with a torch and Caroline provided great support and a replacement torch. Thank you !
25 de abril de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Stephen,
Thank you for your great review. We’re so pleased Caroline was able to help resolve your warranty issue quickly. We’ll be sure to pass your kind feedback on to her. Enjoy your replacement torch!
Ledlenser Team
I have lots of LED Lenser products and…
I have lots of LED Lenser products and for the first time ever one went wrong they had it swapped for a brand new one under warranty in no time.
Well recommended and great products Thanks
24 de abril de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Daniel,
Thank you for your continued support and for taking the time to leave such a great review! We’re sorry to hear one of your Ledlenser products developed a fault, but we’re really pleased we could get everything resolved quickly for you under warranty.
It’s fantastic to hear you’d recommend both our products and service - feedback like this means a lot to the team. Thanks again!
Ledlenser Team
From the moment I made my warranty…
From the moment I made my warranty claim I had nothing but really helpful people emailing to make sure I got everything I needed. Really quick to reply to any question I had, even when I’d made a mistake and left something out they asked for when I sent item back, it was no issues and everything sorted in 24 hours
23 de abril de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Callum,
Thank you so much for your lovely review! We’re really pleased to hear that our team was able to help make the warranty process as smooth and stress-free as possible for you.
We always aim to respond quickly and make things easy, even when small mistakes happen along the way, so it’s great to know you felt supported throughout. Thanks again for taking the time to share your experience!
Ledlenser Team
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