Excellent customer service from Ledlenser! Head torch had a loose wire, stopping it functioning properly. Whilst this wasn’t really anyone’s fault, Ledlenser replaced it with a brand new head torch.
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Leia as opiniões dos outros
I had issues charging my 4/5 yr old headtorch . Emailed for advice on battery replacement or was it just defunct. I couldn't find prove of purchase but they replaced it under the 7yr warranty with no... Ver mais
I spoke to Caroline in warranty regarding my head torch. I cannot describe how easy the process was made for me to have my torch replaced. An absolute pleasure to deal with Caroline. Even after I man... Ver mais
Id like to personally thank Faiza, who dealt with my query. From start to finish I was kept in constant contact with and the company's professionalism and the calibre of their customer service was ver... Ver mais
A empresa respondeu
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The sun and Ledlenser have something in common: We make light for the whole world! As one of the world's leading manufacturers of portable LED lighting products, we dedicate all our strength and expertise to this task. Ledlenser's quality products give users worldwide the freedom to do their job in the best possible way or to pursue their passion with dedication - with the best possible light at their side. Our premise “German Engineering & Design” has guided us since the first day of our company history and is the basis for the unique Ledlenser quality promise.
Informações de contacto
Kingswick House, SL5 7BH, Sunninghill, Reino Unido
- 01344838222
- webstore@ledlenser.co.uk
- ledlenser.co.uk
4,9
Excelente
307 opiniões
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I had a faulty torch
I had a faulty torch. They sent a replacement battery which unfortunately did not help. So they promptly sent a replacement torch. I was very pleased with the efficient service. Thank you Faiza in particular
23 de junho de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Michael,
Thank you for your kind feedback. We're pleased we could resolve the issue quickly and get a replacement torch to you when the new battery didn't solve the problem. We'll be sure to pass on your thanks to Faiza, who will be delighted to hear your comments. We truly appreciate your support.
Ledlenser Team
Resposta da Ledlenser UK
Hi Martin,
Thank you for your kind words! We're delighted to hear that you had a great experience with both our customer service and warranty support. We truly appreciate your feedback and your support for Ledlenser.
Ledlenser Team
Great torches and fantastic guarantee
I have two Ledlenser head torches and both are excellent. Very bright and with useful features such as the ability to focus the beam. But what really sets them apart is the 7 year guarantee. I'm not sure that this applies to all products but both torches are covered. I've just had one replaced under guarantee after several years of use.
21 de junho de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Simon,
Thank you for your fantastic feedback. We're delighted to hear that you're enjoying both of your head torches and making good use of features like the adjustable focus. We're also pleased that your warranty experience met your expectations and that we could support you with a replacement after years of use. Thank you for your continued trust and support.
Ledlenser Team
Extremely quick and effective customer…
Extremely quick and effective customer service to get my torch working again at no cost to me at all.
Faiza, a very polite and efficient agent dealt with me personally and got it sorted quickly. Quality service for a quality product. Gives me lots of confidence in the whole company. A rarity these days. Please keep it up, thanks
18 de junho de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Matf,
Thank you for your wonderful feedback. We're delighted that Faiza was able to get your torch working again quickly and provide the level of service you deserve. We'll be sure to pass on your kind words to her. Your confidence in our products and team means a great deal to us, and we'll continue striving to maintain the high standards you value. Thank you for your support!
Ledlenser Team
Friendly and easy to deal with great…
Friendly and easy to deal with great communication
17 de junho de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Tina,
Thank you for your kind words. We're pleased to hear that you found our team friendly, easy to deal with, and communicative. We truly appreciate your support and look forward to helping you again in the future.
Ledlenser Team
Friendly, honest open communication
Friendly, honest open communication, timely response to queries, quick to recognise and resolve the issue.
16 de junho de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Simon,
Thank you for your kind feedback. We're delighted to hear that our team provided friendly, honest communication and resolved your issue quickly. We truly appreciate your support and are always here to help.
Ledlenser Team
Faiza at Led Lenser has been absolutely…
Faiza at Led Lenser has been absolutely brilliant. I bought a P7R 2025 in September '25 and it recently had an issue with the lamp just suddenly failing to work. I use the torch everyday for work so I got in touch with them regarding the warranty and they were very helpful. I sent the faulty torch back and a new one was with me 3 days after they received it. Can't get much better than that and they've kept me updated the whole time. Amazing service!
8 de junho de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Jade,
Thank you for your wonderful feedback. We're delighted to hear that Faiza was able to assist you and keep you updated throughout the process. We know how important your P7R is for your daily work, so we're pleased we could get a replacement to you quickly. We'll be sure to pass on your kind words to Faiza. Thank you for your continued support!
Ledlenser Team
Always top quality products
Always top quality products. Do exactly what they state on the package every time without fail. Had trouble registering the warranty this time round and was dealt with swiftly and efficiently by customer services.
11 de junho de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Martin,
Thank you for your continued support and kind feedback. We're delighted to hear that our products consistently meet your expectations and that our customer service team was able to resolve your warranty registration issue quickly and efficiently. We truly appreciate your trust in Ledlenser.
Ledlenser Team
Absolutley first rate service
Absolutley first rate service. My agent Fiaza was amazing. I sent an email about a torch I purchased which went faulty after it ran out of its warranty period asking for advice, I was told as a good will gesture to send the torch back and they would look at it. Low and behold a day after they received it, Faiza sent me an email to say they were replacing the whole torch free of charge "WOW" Faiza was brilliant answering emails on the fay instesd of days later, polite, professional and above all so generous. I cant believe how good the people at Led Lenser are. I for one would most highly recommend there products, after sales service but above all Faiza for just being so helpfull, less than a week from reporting it to the new one being in the post by return including the time posting the faulty out of watranty torch back. I cant believe how great the service is. One super happy customer. Thank you Faiza and Led Lenser.
10 de junho de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Darren,
Thank you for your fantastic review and kind words. We're delighted to hear that Faiza provided such outstanding support and that we could resolve the issue to your satisfaction. We'll be sure to pass on your praise to her. Your recommendation and continued trust in Ledlenser mean a great deal to us. Enjoy your new torch!
Ledlenser Team
Great customer service
I’ve used the same model of head torch for a couple of years and it’s a great head torch, although I have had a couple of issues with it. But the customer service is faultless and I’ve always had a quick response from the company and they are always very helpful to resolve any issues quickly.
10 de junho de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Alex,
Thank you for your continued support and honest feedback. We're delighted to hear that you've enjoyed using your head torch over the years, and we're especially pleased that our team has been able to resolve any issues quickly and helpfully. We truly appreciate your loyalty.
Ledlenser Team
Superb after sales service
The after sales service with the Ledlenser is absolutely superb. After informing them of a problem they sent out a new one as soon as the fault was identified. I’ve purchased from this company before and will do it in the future.
10 de junho de 2026
Opinião espontânea
Resposta da Ledlenser UK
Thank you for your kind words and continued support. We're pleased we could resolve the issue quickly and appreciate your loyalty to Ledlenser. We look forward to serving you again in the future.
Ledlenser Team
Resposta da Ledlenser UK
Hi Angela,
Thank you for your kind feedback. We’re pleased to hear you had a positive experience with our customer service team. We appreciate your support and are always here to help.
Ledlenser Team
My order arrived in very Fast time
My order arrived in very Fast time, which was a great news.
It was well packed, and was exactly what I wanted.
Thank you!
4 de junho de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Alan,
Thank you for your lovely feedback! We’re pleased to hear that your order arrived quickly, safely packaged, and exactly as expected. We really appreciate your support and hope you enjoy your new product!
Ledlenser Team
Quality
The price reflects the quality very well. I'm impressed with the strength of the torch, and the warranty.
3 de junho de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Charlie,
Thank you for your fantastic feedback. We’re delighted to hear that you’re impressed with the quality, performance, and warranty of your torch. We put a lot of care into creating products that are built to last, and we truly appreciate you choosing Ledlenser.
Ledlenser Team
Faiza was honest and understanding and…
Faiza was honest and understanding and provided myself with first class customer service a rarity in this day and age unfortunately.
27 de maio de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Jonathan,
Thank you for your kind words and for sharing your experience. We’re delighted to hear that Faiza provided you with honest, understanding, and first class support. We’ll be sure to pass on your appreciation to her. Thank you for choosing us and for your continued support.
Ledlenser Team
Superb warranty care
Superb warranty care, own multiple of their products at home and work from hand torches to head torches and never had a single problem until I did, LEDlenser customer team quickly replaced the damaged product, couldn’t be happier. Thank you 👌🏻
14 de maio de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Adam,
Thank you so much for your fantastic feedback! We’re delighted to hear that your Ledlenser products have been reliable companions both at home and at work. It’s great to know our customer care team was able to help quickly when you needed us. We truly appreciate your continued support and trust in Ledlenser 👌🏻
Ledlenser Team
Resposta da Ledlenser UK
Hi Paul,
Thank you for your feedback! We’re glad we could respond quickly and get everything resolved for you. Your support is greatly appreciated!
Ledlenser Team
Headtorch
The Headtorch was bought in all good faith that I could just plug it in and go but my ageing brain could not cope with instructions!! However resolved very very quickly with a very helpful support team member
18 de maio de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Sue,
Thank you for the lovely review! We’re so pleased our support team could get everything sorted quickly for you. We always aim to make things as simple and stress-free as possible - enjoy your head torch!
Ledlenser Team
Best head torch I have ever owned
Best head torch I have ever owned. Built quality is good, long battery life. I have used nearly five years every day.. I got hassle free replacement which is under warranty. Thank you Faiza for your help.
18 de maio de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi Sailung,
Thank you for your amazing feedback! It’s fantastic to hear your head torch has served you well for nearly five years of daily use. We’re also glad we could provide a smooth warranty replacement for you. Faiza will really appreciate the shoutout , thank you again for your support!
Ledlenser Team
Ledlenser are a superb company
Ledlenser are a superb company, had a battery issue with a torch that was a gift, contacted customer services, instant meaningful replies and a brand new replacement in the way, can't ask for better service than that and their products are awesome quality , big thank you to Faiza
18 de maio de 2026
Opinião espontânea
Resposta da Ledlenser UK
Hi,
Thank you for such a brilliant review. We’re delighted to hear both our products and customer service hit the mark for you. Faiza will be so pleased to receive your feedback. We really appreciate your support and hope you enjoy your replacement torch!
Ledlenser Team
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