Leeds Private Hospital Opiniões 

62
•
TrustScore: 4 em 5

3,9

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Classificada 1 em 5 estrelas

I paid £20,000 for surgery at Leeds Private Hospital with Dr Fas Arshad in August 2025. More than 13 months later, my complaint remains unresolved. I believe the lower blepharoplasty... Ver mais

Classificada 5 em 5 estrelas

I debated getting a facelift for years , was nervous about a lot of things and above all , trusting someone with my face . After extensive research I booked a consultation with Dr Fas Arshad at Leed... Ver mais

Classificada 5 em 5 estrelas

I wanted to share my experience with Dr Arshad, because I genuinely feel exceptional care deserves to be recognised. From my very first consultation, Dr Arshad made me feel completely at ea... Ver mais

Classificada 5 em 5 estrelas

What a positive experience!!!!! I had an upper eyelid procedure and the process from start to finish was first class. They treat you like royalty, greet you at the door and the surg... Ver mais

Informações sobre a empresa

  1. Hospital particular

Escrito pela empresa

Yorkshire’s Leading Private Hospital At Leeds Private Hospital we pride ourselves on our high standards of care. We apply a patient-centred approach that puts safety and integrity at the forefront of every procedure, working with you to achieve bespoke results. Experience World class treatments & modern surgical techniques High Spec Designed to high specifications with state of the art facilities Award Winning UK’s foremost private independent medical practice Peace Of Mind Putting safety and integrity at the forefront of every procedure Consultant Led Care Our team boasts a plethora of exceptional qualities. We’re experienced, highly trained and possess a fountain of medical knowledge and skill. When you visit Leeds Private Hospital, you can feel confident that your experience will be unique.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

62 opiniões

5 estrelas
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3,9

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(62)

30 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I had upper eyelids and this place is…

I had upper eyelids and this place is just so amazing…the location, the experience, the bedside manner and the surgical quality. My daughter had breast surgery with another clinic and it was so very hospital like … Leeds Private was so not that… I listened to music, snuggled under a furry throw and the surgeon chatted to me throughout and the owner actually popped in for a chat. Loved it! You guys have got it so right … can’t recommend this place enough.

20 de maio de 2025
Opinião espontânea
logótipo da Leeds Private Hospital

Resposta da Leeds Private Hospital

Thank you for your amazing review Sue, we are so pleased to hear that you had a great experience!

Classificada 5 em 5 estrelas

Fantastic Experience

I have had an absolutely fantastic experience at Leeds Private Hospital. From the very initial consultation to the procedure and aftercare the journey has been fantastic and the patient care is second to none. I am so pleased with the results, truly life changing. Dr Arshad an absolutely fantastic surgeon and the whole team are so welcoming and put you at ease. Thank you Dr Arshad, Sommiya, Adam and all the staff! Had a wonderful experience from start to finish and I will definitely be going back to Leeds Private Hospital for any further surgeries!

1 de novembro de 2024
Opinião espontânea
logótipo da Leeds Private Hospital

Resposta da Leeds Private Hospital

Thank you so much for your kind words about your experience at Leeds Private Hospital!

Classificada 5 em 5 estrelas

Exceptional

I cannot express how exceptional the service I have experienced has been from the start. Absolutely 2nd to none and will highly highly recommend. I had eyelid lifting surgery and although I was anxious, they were so attentative to my needs and reassured me throughout, even playing my choice of music during the procedure!
All this in such beautiful surroundings. They sent me home with my pack of meds which were explained in detail and also came with a detailed explanation incase i wasnt listening. They have checked in regularly since (even though it was only yesterday), they are so thorough and 5 star in my eyes. Thank you!

21 de maio de 2025
Opinião espontânea
logótipo da Leeds Private Hospital

Resposta da Leeds Private Hospital

Thank you so much for your lovely review Nikki, it was a pleasure to have you here at Leeds Private Hospital!

Classificada 5 em 5 estrelas

Incredible place with the kindest staff

Incredible experience from start to finish! The staff at Leeds Private hospital are some of the kindest, most compassionate people I’ve ever met. They made me feel comfortable, informed, and genuinely cared for throughout the entire process.
Joni always has a smile and kind words to share which was lovely.
Mr Spyrou was not only incredibly skilled but also took the time to listen and ensure me every step of the way. Mr Spyrou has a place in my heart.
Sommiya is a inspiring and wonderful person. Her leadership and heart are reflected in every detail of this clinic. I’m beyond grateful to have found them. Truly life-changing care. I would recommend to anyone.

3 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Concerning

Edit - they gave a response at the time I first wrote this and have now changed to say they have no record of me being there. That sounds about right - their communication and organisational skills were so poor!
Original post: This place seems shambolic. Persistently very poor and unprofessional communication, a very high quote not in line with what I was told before the consultation, including £2.5k for one overnight stay (!) Fees are not transparent. Requesting (which I refused) for me to read, fill in and and sign huge amounts of paperwork (well over 100 pages) on arrival before even meeting Mr Arshad and at a time well past when I was due to meet with him. I should have trusted my gut when the communication was so poor before going to the consultation, instead of wasting my time and money travelling there. In my opinion, they need to massively up their game if they want to compete with professional, respectful, transparent and client-centred establishments.

17 de abril de 2025
Opinião espontânea
logótipo da Leeds Private Hospital

Resposta da Leeds Private Hospital

Thank you for your comment. We take all feedback seriously, but we are unable to locate you on our patient records and have no record of providing you with treatment here.

We are committed to safe, high-quality care and always encourage genuine patients to contact us directly so we can investigate and resolve any concerns. If you believe this is in error, please email us at info@leedsprivatehospital.co.uk with your full name and treatment date so we can look into this further.

For transparency, we have reported this review to TrustPilot as we believe it may not reflect a genuine patient experience at our hospital.

Classificada 1 em 5 estrelas

Do not use for blepharplasty!!

I had upper and lower blepharplasty at Leeds Private Hospital and it has completely ruined my life.
The recovery process was horrendous and I now have extreme lower lid retraction and rounded eyes, mostly likely caused by the removal of too much skin.
I would advise anyone considering the procedure to use a specialist oculoplastic surgeon not a general plastic surgeon.

14 de outubro de 2025
Opinião espontânea
logótipo da Leeds Private Hospital

Resposta da Leeds Private Hospital

We currently have no record of the patient mentioned nor any similar experiences reported at our hospital. We are concerned that this review may have been submitted by a competitor.

We want to emphasise that all surgical procedures carry inherent risks and potential complications. However, we are committed to providing exceptional aftercare. If any patient were to experience issues post-surgery, we ensure they receive immediate attention and appropriate interventions at no additional cost.

This review has been flagged and reported for further investigation.

Classificada 5 em 5 estrelas

Excellent

From start to finish a positive experience. The staff were friendly and professional. The environment is clean and relaxing. Most importantly, the results of the surgery is excellent. Would recommend!

27 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I had a deep plane facelift &…

I had a deep plane facelift & upper/lower blepharoplasty April 2024. They got me in within 5 days of consult. Everything went fine & i was told that if any problems occur during healing they would be rectified later on. Several things did occur, 1 being due to a rather large incision they made from the outer corner of my eye. I spent months tyring to get these things dealt with. Eventualy, after getting a bit heavy, they did a 2nd blepharoplasty which made it a bit better but i was left with 1 eye bigger than the other & still the other problems. I have tried & tried to get them to listen to me but its just been arguments & gaslighting. I am now in a position where iv given up & i am having to see my doctor about areas that are affecting my health & planning on going to another surgeon to get correction. Proceed with caution as it is mentally & emotionally destroying when your left with results that arnt quite satisfying.
This reply you have given me is purely for the publics benefit, because if you really cared about dealing with these issues this review would never have been written in the first place. I also notice that you only defend yourself against the negative feedback, no heartfelt thankyous to the positive ones, what does that tell you about who you really care about 🤔
Id also like to draw your attention to Rebbecas review concerning her blepharoplasty. Your reply is that you have never had anything similar reported at your hospital & that 'if any patient were to experience issues post surgery, you ensure they receive immediate attention & appropriate intervention. Your reply to my feedback over 6 months ago concerning my blepharoplsty, which i chose to write because you didnt follow up the aftercare, stated that you were sorry i wasnt happy & would like me to come back in, you also added that you were happy that i WAS pleased with the facelift.

20 de abril de 2024
Opinião espontânea
logótipo da Leeds Private Hospital

Resposta da Leeds Private Hospital

Thank you for sharing your experience with us. We sincerely regret to hear about the challenges you've faced following your procedures. We want to assure you that Dr. Mark Gorman, the surgeon who performed your surgery, is currently being consulted to better understand the issues you've raised.

We appreciate your feedback and value your perspective, as it helps us improve our services. We are hopeful that we can invite you back to the clinic to discuss your concerns further and work towards a resolution.

We’re glad to hear that you were happy with the results of your facelift and want to ensure that any issues with the blepharoplasty are addressed appropriately. Your satisfaction and well-being are our top priorities, and we’re committed to supporting you through this process.
Regards
Adam
Clinic manager

Classificada 5 em 5 estrelas

Forehead reduction surgery

I had a forehead reduction in December 2024. The time from initial messaging, video consultation up till the surgery day was smooth. All of my questions were answered. Surgery went fine and my scar is healing well, it is visible but I knew it would take up to a year. Post-surgery care has been amazing and I’m happy that I stayed local and went with the Leeds Private Hospital instead of going abroad as I had a fear of being far away from home. The entire team are friendly and helpful, I was not nervous on the day but excited to finally have it done. Thank you to the entire team especially Dr Arshad and Sommiya. I do recommend this hospital.

25 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

10/10

I recently underwent a surgical procedure at Leeds Private Hospital, and I cannot express enough how positive my experience was from start to finish.

From the moment I walked in, the staff were extremely kind, welcoming, and helpful. They made me feel at ease, which is so important when you’re facing a procedure. The level of care and attentiveness from everyone, from the reception to the nursing staff, was truly exceptional.

Dr Arshad was incredibly knowledgeable and thorough. He took the time to explain every step of the procedure, addressing all my questions and concerns with patience and expertise. I felt so confident in his abilities, which made all the difference.

The premises are absolutely beautiful and create a calming environment. The attention to detail in the design and cleanliness is impressive, contributing to a sense of comfort during my stay.

The service throughout my experience was a solid 10/10. The little extra touches, such as personalised care and thoughtful amenities, really stood out and made the experience feel special. A huge thanks to Sommiya for the extra Friday night care, you have no idea how much that meant!

I highly recommend LPH for anyone considering a procedure. The combination of compassionate staff, skilled surgeons, and a lovely environment truly sets this hospital apart. Thank you for taking such wonderful care of me!

6 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Beware

Beware. My experience is that I attended a good consultation where the process was clearly discussed and received a quotation. I decided to proceed with the upper and lower eye lid surgery. It was recommended that I have medication, not included in the original consult. I was asked to 'secure the date' by paying £500 which I did. At the post operative
appointment we again discussed what would happen in surgery and that the medication would cost extra. I then received another quotation that virtually doubled the cost of the surgery. I was so disappointed that procedure clearly discussed and was part of the process were suddenly chargeable extras. I pulled out at this point and asked for a refund. I was then told that the Terms and Conditions negated this request. I have never been given T&Cs despite asking for them. I have contacted LPH twice by e-mail and once by telephone and have been completed blanked. I recognise that that I have taken up 2 hours of time and suggested, in my e-mail, that £250 consultation type fee be paid my me and LPH send a refund of £250 as a reasonable compromise, this has not been responded to. Sommiya has previously been very good at customer service so is therefore ignoring me and a reasonable solution to my issue. I am not a natural complainer but feel strongly that companies are as good as their problem solving. With LPH I am obviously not even worthy of response. I feel duped and ripped off.
Proceed with caution.

23 de novembro de 2024
Opinião espontânea
logótipo da Leeds Private Hospital

Resposta da Leeds Private Hospital

Thank you for taking the time to share your experience. We sincerely apologise for the frustration and disappointment you have encountered during your consultation process and note you did not proceed to having surgery with us. Your feedback is invaluable to us, and we take your concerns seriously.

We strive to provide clear communication regarding our services and associated costs, and sometimes this can be a lot of information in cases where multiple procedures are being considered. Whilst we do not offer refunds as a hospital policy we do offer second consults without charge (in some cases) to clarify matters for patients as we appreciate how important it is that everything is clear before proceeding.

Please know that we are committed to resolving any issues our patients face. We would like to investigate your situation further and ensure that your concerns are addressed. We encourage you to reach out to us directly at so we can work towards a satisfactory resolution.

Your satisfaction is important to us, and we appreciate the opportunity to improve our services based on your feedback.

Kind regards,
Adam
Clinic manager

Classificada 1 em 5 estrelas

Left waiting for a consultation and no one came

a day ago
New
Very disappointed with my experience. I had an appointment booked for 3pm for a consultation. I got a message asking if i could come sooner 2pm the same day to be polite I agreed. I got a lift to the clinic which was a 40 minute drive each way. I also took a half day from work using my annual leave . I got to the clinic at the new suggested time and was left waiting for 55 minutes in the reception. Each time I required how long more would I be waiting as I had someone in the car park waiting for me .I was told they will be coming soon . They never did come so I left I told the girl on the 4 time i was leaving and I didnt get a call or message apologising it was a awful experience.I was willing to spend alot of money with this clinic and had many whatsapp face time conversations before this . For my time not to be considered was a insult i would expect this from the NHS not a private practice. Please take into consideration that people have to travel ,take time off work ,lose out on salary to come and see you please do better

4 de novembro de 2024
Opinião espontânea
logótipo da Leeds Private Hospital

Resposta da Leeds Private Hospital

Thank you for sharing your experience with us. We are truly sorry to hear about the inconvenience and frustration you faced during your visit. Your time is valuable, and we understand how disappointing it must have been to wait without proper communication.

We sincerely apologise for the delay in your consultation and for the lack of follow-up during your wait. This is not the level of service we strive to provide, and we appreciate you bringing this matter to our attention.

We value your willingness to invest in our services, and it's disheartening to hear that we fell short during your visit. Please know that we are committed to improving our processes to ensure that this does not happen again in the future.

If you are willing, we would like the opportunity to discuss your experience further and address any remaining concerns. Please feel free to reach out to us directly. Your feedback is important to us, and we hope to regain your trust.

Thank you again for your feedback, and we hope to hear from you soon.

Best regards,
Adam
Clinic manager

Classificada 1 em 5 estrelas

Unprofessional

Have a video consultation organised for over a week. No call. Messaged to see what was happening, rearranged for an hour later. Again no call. Not someone I want to I trust with my surgery. Very poor communication. Very unprofessional.

3 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

First Class Experience

My wife had facial surgery at LPH, after we had searched various other providers. They were not the cheapest, but we believe the experience was worth the extra. This review confirms those already posted on this site, in that it is a 5 Star experience throughout. Initial interview confirms what you are looking for and advice is given for that and what may also be an option, or what is not necessary to establish the result you are looking for. They don't try and sell you what you don't want/need. You even get to meet the surgeon!
From arriving on the day of the operation to going home after it, the whole day is professionally managed by caring and experienced staff. Initial aftercare is via WhatsApp contact 7 days a week and you are asked to upload pictures of the facial work done to ensure the healing is going to plan. Messages are responded to very promptly at all times. Return visits to the Hospital are arranged, scaled back as time progresses. My wife is apparently healing very quickly and she is extremely pleased with the results. She is now on monthly reporting. As expected, there was some pain after the operation, but this was managed by the pain relief tablets provided. Took a while to go away, as expected. They certainly provide all medications you need to progress the healing and we took a cruise only 2 weeks after the Operation, with no issues.
Overall, therefore, an extremely rewarding experience for my wife, managed professionally by all staff throughout and worthy of this 5 Star review.

15 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Tomorrow will be one week post surgery …

I will be one week into my surgery tomorrow. Mr Arshad performed a deep plane neck,face and lip lift. It could have only been Mr Arshad for me because it wasn't about the money for him, he wouldn't have performed surgery on me unless I stopped smoking, Mr Arshad is professional, ethical, and the reason I stopped smoking. If you are looking in the mirror and feel unhappy and have the wherewithal to do something about it (I am not loaded I saved for this) Give Leeds Private Hospital a call, you will be in very safe hands. I can't tell you what an amazing difference I can already see. Thank you the whole team

8 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Went to Leeds Private Hospital for…rhinoplasty

Went to Leeds Private Hospital for Rhinoplasty and it was the best decision ever! I’d met with 4 surgeons but felt immediately comfortable with Dr Arshad! The staff really look after you throughout the process and really make you feel like the star of the show!!!!

Highly skilled practitioners that have have that person centred touch, can’t recommend enough!

24 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Face Lift

I am 68 and had an extended deep plane facelift, blepharoplasty and lip lift on February 7, 2024 Performed by Dr. Arshad. I was home on the same day, the staff were amazing, very knowledgeable helpful and supportive. Pain was minimal and managed with paracetamol. I look and feel so much younger

7 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Personable, patient and professional

Very personable communication before, during and after. I was impressed by the patience they provided when making my decision, and they didn't rush or try to sell. They wanted the best for me.

I was very well looked after pre, during and post surgery and I'm very happy with the results that will made a huge difference to my confidence.

11 de março de 2024
Opinião espontânea

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