Legend Footwear Opiniões 

1263
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Unbeatable prices. Super quick delivery. I was a little skeptical when first using this website as the prices looked a little too good to be true (and the website design looks a bit dated lol!) but I'... Ver mais

Classificada 5 em 5 estrelas

I've now bought several pairs of footwear from Legend. Always good quality trainers/boots at excellent prices (often much reduced). Delivery is fast too. One pair of boots came up too small and Le... Ver mais

Classificada 5 em 5 estrelas

Bought some red wing boots from legend footwear. Boots are genuine and exactly as described for a fantastic price. Customer service was quick and helpful. Delivery fast. Returns simple. I will certain... Ver mais

Classificada 3 em 5 estrelas

The shoes themselves are great. However, I noticed the price dropped by £10 just two days after I received the parcel. Since I have worn the shoes, they are no longer eligible for a standard refund/re... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de calçado

Escrito pela empresa

Legend Footwear is a highly reputable footwear retailer, selling online to throusands of customers worldwide with 30-years of experience in the industry. All brands we sell are of the highest quality, brand new and genuine authentic items. Legend Footwear, a highly reputable worldwide footwear retailer based in London, with the customer at the heart of our business. We strive to ensure each customer interaction is of the highest quality, with experienced experts in each area of the business. We pride ourselves on our dedicated customer support team, who are available 7-days a week to assist with every aspect of your purchase, from placing your order, to delivery and returns. With Free UK delivery and worldwide shipping, it's never been easier to step out in style when shopping with Legend.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 76% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(1263)

312 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

LONDON FLY BOOTS

Quick service. Easy order system. Great Black Friday prices. Simple as that.
I'm on my 3rd pair of London Fly.
I'm delighted with my new pair. Your prices were affordable. Well done!

19 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Dr. Martens Damen Ju

Ich habe vor einem Jahr die Dr. Martens Damen Jungle Boot Springerstiefel, Black Oxford, Größe 37 EU gekauft.
Die Schuhe wurden nur wenige Male getragen. Trotzdem ist das Leder seitlich beschädigt bzw. eingerissen.

Der Verkäufer teilte mir mit, dies sei normaler Verschleiß und somit kein Reklamationsgrund.
Aus meiner Sicht liegt hier jedoch ein Sachmangel vor, da bei einem hochwertigen Markenprodukt eine deutlich längere Haltbarkeit des Leders zu erwarten ist.

Die Reklamation wurde ohne Lösung abgelehnt.
Ich bin vom Produkt und vom Kundenservice enttäuscht und kann den Verkäufer nicht empfehlen.

16 de dezembro de 2025
Opinião espontânea
logótipo da Legend Footwear

Resposta da Legend Footwear

We take all feedback seriously and strive to provide excellent service and high-quality products. However, after reviewing our records, we could not locate any order matching the information provided by this reviewer. It appears that this individual is not a customer of Legend Footwear, and the issue described may relate to another retailer. We always aim to ensure a positive shopping experience for our genuine customers.

Classificada 1 em 5 estrelas

Poor understanding of Consumer Act - Leaky Goretex Trainers

Bought Hoka Goretex trainers through their Amazon store. Started leaking after 3 runs (within 6 weeks). Contacted legend footwear and they told me that it was fair wear and tear, and wasn’t a manufacturers defect (despite not even seeing the shoes). Despite me advising they are breaching the consumer act as the trainers are not of an adequate quality or fit for purpose, they are refusing to repair/replace or refund claiming that its fair to expect goretex trainers to leak after exceptionally minimal wear.

I see the vendor has replied that the footwear was outside of their standard return timeframe, which materially misses the point of The Comsumer Rights act where even after a 30 day return period, if the shoes are of an inadequate quality or not fit for purpose (which these clearly are) you are still entitled to remediation as a consumer. I have ended up needing to dispute the charge via my credit card company given the inflexibility shown by this seller

15 de dezembro de 2025
Opinião espontânea
logótipo da Legend Footwear

Resposta da Legend Footwear

This particular order was outside our standard return window, which is why we were unable to process a replacement or refund. We always strive to resolve customer concerns fairly and transparently, and we encourage anyone with issues to contact us directly via the Amazon platform so we can provide assistance and explore possible solutions.

At Legend Footwear, we take pride in offering high-quality products and excellent customer service, and the vast majority of our customers are satisfied with their purchases. We hope this experience won’t discourage future customers, as we remain committed to ensuring every order meets the highest standards.

Classificada 2 em 5 estrelas

They sent wrong size shoes and take a money for return. Even it was their mistake.

Purchased a pair of golf shoes, but instead of my size, 6.5-7 they sent me size 4.5. When I contacted them, they said it was my mistake, and it was me, who picked size 4.5, so deducted £5 for return postage. I think it was their website glitch. Why on earth I would order wrong size?? Never used this company, and just found it, decided to try. So, I ordered a pair of shoes for my husband first, about 3-4 days before it and everything went ok. Then I ordered a pair of shoes for myself, but it was a mistake. Not good service. Will never buy from this company again.
Ps: the answer of the company was wrong either. How can I possibly order 4.5 instead of 6.5-7?? I am not THAT stupid. Obviously , it was their website glitch, possibly 2 or more people ordered the same product at the same time. And a cherry on the cake- when I tried to find the similar shoes at the similar price, I found it on Amazon, still available, and almost ordered it, but found at the last moment it was the same company, Legend Footwear. Amazon didn’t make it clear until last moment. And it was free delivery, AND FREE RETURN (!) at the same price! They took £5 for return on their own website. So, they just earned a money on me , pretending it was my mistake. It is not truth. Why did they take a money for return postage when I ordered from their own website and don’t take it if anybody ordered from Amazon? Greediness and dishonest, all I can say. Avoid this company.

3 de dezembro de 2025
Opinião espontânea
logótipo da Legend Footwear

Resposta da Legend Footwear

After reviewing our records, the size ordered on the website was UK 4.5 (EU 37), which is the size that was shipped. The £5 charge applied was a standard return fee, clearly outlined on our Returns and Refunds page.

We always encourage customers to reach out to us directly first so that any issues can be addressed quickly and fairly. Our goal is to provide a smooth and transparent service for all customers, and we take every concern seriously.

Thank you for your understanding.

Classificada 1 em 5 estrelas

Order was cancelled without reason

Ordered some shoes and they cancelled the order with no reason given. Got refunded quickly but unfortunately I cannot leave a positive review.

5 de dezembro de 2025
Opinião espontânea
logótipo da Legend Footwear

Resposta da Legend Footwear

We sincerely apologize for the inconvenience caused. Due to a system error, the item was listed as available when it was unfortunately out of stock, which required us to cancel and refund your order. We informed you of this immediately and processed your refund promptly.

We always encourage customers to contact us directly first, as we are happy to provide assistance and explore possible alternatives whenever issues arise. We appreciate your understanding and hope to have the opportunity to serve you in the future.

Classificada 5 em 5 estrelas

Quick delivery

Quick delivery, goods as described. Had to return first pair as too small but was sent return label very quickly to allow for swift return.

10 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Just works

Fast delivery, really really good prices, and decent variety. Thought that these would be floor units or something because of how cheap they were but everything was brand new. Even do shoes in Size 15 UK which most places don't.

2 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Such great service all round.

My order was processed very quickly,I was kept informed re the delivery which arrived on time.The Ecco Track 25 walking shoes themselves are excellent,at such a great price too..thank you Legend for wonderful service.

2 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Company

Excellent Company,
My first pair were too big, so I had to change for a smaller size. Very happy with my purchase and will definitely use again in the future.

1 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

You cancelled my order the day after…

You cancelled my order the day after confirming it without any explanation apology or idea when I would receive my money back. Very poor customer service. Now you ask for a review on an order you cancelled. Not sure you know what's going on in your own company.

28 de novembro de 2025
Opinião espontânea
logótipo da Legend Footwear

Resposta da Legend Footwear

We’re sorry to hear about your experience. As per our terms of service, we undertake to honour all orders placed on our website, subject to item availability. If an item is unavailable, we always strive to inform our customers as soon as possible.

In this case, we reached out regarding an inventory issue before the order was cancelled and refunded. We sincerely regret any frustration caused and encourage customers to contact us directly first, so we can explore alternative options and resolve any concerns promptly.

We remain committed to providing the best possible service and appreciate your understanding.

— Legend Footwear

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