I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht. I didn't get any reply on the technical side of my question, exce... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
It felt like Lelit looked at content I provided thoroughly and came to a quick assessment and a solution that I was satisfied. There was no back and forth, no super detailed requests, etc. My vid... Ver mais
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... Ver mais
I received feedback quickly and clearly. The instructional help changing the settings didn’t work exactly as described (the blinking light never blinked), but still worked :). I am concerned that the... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Escrito pela empresa
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Informações de contacto
Viale del Lavoro, 45, 25045, Castegnato, Itália
- lelit.com
4,1
Bom
226 opiniões
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Muy rapido y muy eficaz
Muy rapido y muy eficaz, me mandaron un enlace con un vídeo y enseguida pude solucionarlo
Muy amables !
22 de janeiro de 2026
Resposta da Lelit
Hola Miguel,
Gracias por su feedback positivo. Nos alegra poder ayudar a nuestros clientes de la mejor manera posible.
Quedamos a su disposición.
Atentamente,
LELIT team
Sehr schnelle Reaktion
Sehr schnelle Reaktion, kompetente Rückfragen. Insgesamt sehr hilfreich!
22 de janeiro de 2026
Resposta da Lelit
Hallo!
Vielen Dank für ddas positive Feedback!
Es freut uns zu wissen, dass Sie von uns die richtigen Antworten erhalten haben.
Wir verbleiben Ihnen zur Verfügung, fall Sie weitere Hilfe brauchen.
Schöne Grüsse von LELIT Team
Resposta da Lelit
Buongiorno,
Grazie mille per il Suo gentile riscontro!
Rimaniamo a disposizione nel caso avesse bisogno di ulteriore assistenza.
Cordiali saluti da LELIT team
Sehr unzureichende und nicht…
Sehr unzureichende und nicht zufriedenstellende Rückmeldung
21 de janeiro de 2026
Resposta da Lelit
Hallo,
Vielen Dank für die Rückmeldung, und es tut uns Leid, dass die Informationen, die wir Ihnen geben haben, nicht zufriedenstellend waren. Wir werden dafür arbeiten, um unser Kundendienst in der Zukunft zu verbessen.
Falls Sie weitere Hilfe für Ihr LELIT Produkt brauchen, stehen wir Ihnen gerne zur Verfügung.
Mit freundlichen Grüssen,
LELIT Team
I contacted the company about a…
I contacted the company about a delivery question and they promptly responded.
I had to google contact info tho. It was not available on your website.
13 de janeiro de 2026
Resposta da Lelit
Hello,
thank you very much for your precise feedback.
We will start from this note and work to improve this aspect and be able to offer an even better contact point in the future.
We remain at your disposal,
Kind regards,
LELIT team
Resposta da Lelit
Hallo, vielen Dank für Ihr Feedback!
Wir stehen Ihnen zur Verfügung, falls Sie weitere Hilfe brauchen werden.
Schöne Grüsse von LELIT Team
My Mara x started having issues
My Mara x started having issues, lelit was very helpful in helping me fix the issue at home by giving me step by step instructions. I just wish there was an actually number I could have called to speak with someone, took a little more then 24 hours to respond to emails.
14 de janeiro de 2026
Resposta da Lelit
Thanks so much for your review. We are glad that are team was able to help you resolve the issues that you were experiencing.
We also appreciate your feedback about response times and phone availability. This is helpful as we aim to regularly improve our support.
Kind regards,
LELIT
Really appreciated the follow up and…
Really appreciated the follow up and support! Great Job!
13 de janeiro de 2026
Resposta da Lelit
Thanks for the kind words! We're happy that we could help you out!
Happy brewing,
LELIT
Extremly low response time and your…
Extremly low response time and your chat is always offline. Neither can fine the manuals or users guide in your website.
6 de janeiro de 2026
Resposta da Lelit
Thank you for the feedback. We are sorry that this was your experience. We will review your support case and follow-up with you directly to make sure you get the help you are looking for.
Kind regards,
LELIT
Poor quality machine broken within the…
Poor quality machine broken within the first year. Used the machine about 10 times. Customer care wanted $900 to fix a $1800 machine where the parts cost around $50. On Reddit many people complain about the poor quality or their new Lelit machines. I will be sure to tell everyone never to buy a Lelit machine when asked on the Reddit coffee group.
13 de janeiro de 2026
Resposta da Lelit
We’re really sorry to hear about your experience. This is not the experience we want for our customers.
We see you’ve already been in touch with our team, and we appreciate you taking the time to share your concerns here as well. We’ll follow up directly using your contact details to work toward a solution.
Kind regards,
LELIT
Very quick response with regular status…
Very quick response with regular status updates.
12 de janeiro de 2026
Resposta da Lelit
Thanks for your review! We're glad that you had such a positive experience with our team. That is exactly what we aim for!
Kind regards,
LELIT
Lelit is a company that provides the…
Lelit is a company that provides the Best customer service ever. Just buy with confidence, they keep their word as they want a happy customer.
Thank you.
5 de janeiro de 2026
Resposta da Lelit
Hello,
Thank you so much for your kind words and positive feedback!
We are happy to read that our customer service meets your expectations: thank you!
Enyoy your LELIT product!
Kind regards,
LELIT team
I love the bianca,and she loves me
25 de dezembro de 2025
Resposta da Lelit
Hello!
Thank you for your lovely feedback!
We remain at your disposal, please reach out if you need support.
Enjoy every moment with your LELIT Bianca!
Kind regards,
LELIT team
Assistenza inesistente mai puoi comprerò prodotti ELIT
Assistenza inesistente
Macchina che ha avuto problemi da subito
Portata in assistenza ma dopo 2 mesi i problemi si ripresentavano nonostante assistenze pagate profumatamente
Il caffè esce acqua privato di tutte le marche in tutti i modi
E mi fermo qua perché ci vorrebbe un libro per descrivere il disservizio subito
31 de dezembro de 2025
Resposta da Lelit
Gentile Cliente,
La ringraziamo nuovamente per il riscontro inviato.
Il nostro Servizio Le ha risposto con le possibilità di risoluzione idonee per il profilo attuale del Suo prodotto. Prendiamo atto che non è rimasto contento e ci dispiace. Sarà un nostro impegno migliorare il Servizio in futuro per riuscire a rispondere in maniera più efficiente a richieste simili.
Tuttavia, come già scritto nella corrispondenza email, rimaniamo a disposizione nel caso avesse bisogno di ulteriori chiarimenti o assistenza.
Cordiali saluti e Buon Anno 2026!
LELIT team
Resposta da Lelit
Hallo,
vielen Dank für die Rückmeldung!
Es tut uns Leid, dass Sie im Moment mit unserer Antwort nicht zufrieden sind. Wir schätzen Ihr Feedback, und bedanken uns, dass Sie ein LELIT Produkt gewählt haben.
Falls Sie weitere Hilfe brauchen, stehen wir Ihnen gerne zur Verfügung.
Gutes Rutsch ins Neue Jahr2026!
LELIT team
Customer service were great
Customer service were great. Resolved my issue with a return very promptly and without quibble.
17 de dezembro de 2025
Resposta da Lelit
Hello!
Thank you very much for taking the time to share your feedback with us!
We remain at your disposal in the future and take the occasion to wish you a Happy New Year 2026!
Warm regards,
LELIT team
Top, affidabile e servizio clienti super
Top. Problema caldaia (apparente) su una macchina da caffè di 5 anni... hanno elargito consigli puntuali e preziosi... Problema risolto con decalcificazione! Grazie Lelit, serietà ed affidabilità
22 de dezembro de 2025
Resposta da Lelit
Buongiorno!
Grazie mille per il suo feedback positivo e gentile!
Siamo contenti di leggere che il nostro servizio vi abbia supportato con i consigli corretti per il suo prodotto.
Le auguriamo Buone Feste e un Buon Anno Nuovo 2026, sereno e pieno di soddisfazioni!
Auguri!
LELIT team
Resposta da Lelit
Hello!
Thank you so much for your feedback!
We're glad that our support team has replied with the correct detail.
We remain at your disposal and wish you a Merry Christmas and a Happy New Year 2026!
Warm regards,
LELIT team
Service réactif et tutoriels efficaces, mais inquiétude sur la durabilité et la sécurité des matériaux
Ce que j’ai apprécié :
• Excellente réactivité du personnel.
• Les vidéos explicatives disponibles sur YouTube sont très bien conçues et facilitent la réparation. Elles permettent au consommateur de remplacer lui-même la pièce, ce que j’apprécie particulièrement !
Ce que j’ai moins apprécié :
• Après seulement 3 ans d’utilisation, le diffuseur métallique chromé de ma cafetière est fortement endommagé : la couche de chrome s’est en partie détériorée, laissant apparaître le métal.
• Ce qui m’inquiète, c’est d’avoir potentiellement ingéré des particules de chrome dans le café, ce qui n’est certainement pas bon pour la santé.
• J’ai pu recommander une pièce neuve, mais je me demande combien de temps elle va durer. Faut-il alerter les associations de consommateurs ?
3 de dezembro de 2025
Resposta da Lelit
Bonjour,
nous vous remercions pour votre retour et aussi pour vos commentaires.
Nos produits sont realisé en ligne avec les normes pour la catégorie spécifique de ce produit. Si vous avez besoin d'un plus de détailles, vous etes prié d'écrire au notre Service Client, ils vont s'occuper de vous répondre au plus vite avec les informations utiles pour l'usage de votre produit.
Nous vous souhaitons un Joyeux Noel et un très Bonne Année 2026!
Cordialement,
LELIT team
Es war etwas mühsam mit Lelit in…
Es war etwas mühsam mit Lelit in KOntakt zu treten, aber letztlich wurde mir geholfen.
16 de dezembro de 2025
Resposta da Lelit
Hallo,
Vielen Dank für Ihr Feedback!
Wir stehen Ihnen zur Verfügung auch in der Zukuft.
Schönes Weihnachsfest und ein Gutes Neues Jahr wünschen wir Ihnen!
Mit freundlichen Grüssen,
LELIT team
A Experiência Trustpilot
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