I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht. I didn't get any reply on the technical side of my question, exce... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
It felt like Lelit looked at content I provided thoroughly and came to a quick assessment and a solution that I was satisfied. There was no back and forth, no super detailed requests, etc. My vid... Ver mais
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... Ver mais
I received feedback quickly and clearly. The instructional help changing the settings didn’t work exactly as described (the blinking light never blinked), but still worked :). I am concerned that the... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Escrito pela empresa
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Informações de contacto
Viale del Lavoro, 45, 25045, Castegnato, Itália
- lelit.com
4,1
Bom
226 opiniões
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have been extremely pleased with the interactions with Lelit Support!
I have been extremely pleased with the support received from Lelit. The support technicians I've worked with are knowledgeable, patient, and very eager to assist. I was hoping that my Bianca could be repaired. But they determined a replacement was the best option, and walked me through the return process (which went very smoothly). Email responses may take a few days, but I've received a helpful response to each and every message that I've sent.
14 de novembro de 2025
Resposta da Lelit
Hello!
Thank you for your kind words!
We're truly glad to hear you felt supported throughout the process and that the replacement went smoothly. We're always here if you need further support in the future.
Thank you!
Kind regards,
LELIT team
Resposta da Lelit
Hello!
Thank you for your feedback!
We're glad to read our service met your expectations.
We send you our kind regards,
LELIT team
The team was invested in my repair and…
The team was invested in my repair and allowed me to complete it promptly.
12 de novembro de 2025
Resposta da Lelit
Hello!
Thank you for your feedback!
We're glad we could support you and help ensure your repair was completed quickly.
We remain at your disposal,
Kind regards,
LELIT team
10 of 10 The Machine and the service
Very cooperative till the final satisfactory solution
5 de novembro de 2025
Resposta da Lelit
Hello,
Thank you very much for your time and kind words!
We're here to help and we remain at your disposal,
Best regards,
LELIT team
The Lelit team answered my questions…
The Lelit team answered my questions right away. The answers really helped, too!
8 de novembro de 2025
Resposta da Lelit
Hello!
Thank you so much for sharing your feedback!
We're happy our answers were helpful and that we could assist you promptly.
We send you our kind regards,
LELIT team
Exceptional Customer Service That Truly Cares
I recently contacted Lelit’s customer service because I was looking for a replacement power button for my coffee machine — a part I simply couldn’t find anywhere despite extensive searches. My machine was no longer under warranty, and I only wanted to locate and order the part so I could replace it myself.
What really impressed me was how genuinely helpful and professional the Lelit team was, even though they had nothing quick to gain from my request. The person handling my case not only guided me toward reliable suppliers where I could order the part, but also took the time to exchange several emails with me and even sent a video tutorial explaining how to replace the piece.
That, to me, is what real customer service looks like — going the extra mile with kindness, efficiency, and integrity. It makes you want to stay loyal to the brand, because you know you’re dealing with people who care. Fast, reliable, and genuinely human support — exactly what we all hope to find when we reach out for help.
11 de novembro de 2025
Resposta da Lelit
Hello!
Thank you for your wonderful message — it truly means a lot to us. We're glad we could assist you, and that our support made a difference. Providing clear and reliable help is exactly what we aim for, and feedback like yours encourages us to keep doing just that. We're grateful for your trust and loyalty.
Kind regards,
LELIT team
Resposta da Lelit
Hello,
We thank you for your kind words and remain at your disposal.
Best regards,
LELIT team
Your support is no use at all
Your support is no use at all! No way to find a live person to talk to. Only emails to send for support. It took many days to get a response for a simple question.
11 de novembro de 2025
Resposta da Lelit
Hello!
Thank you for your feedback.
We understand how important timely and direct support is, and we regret that our response time didn’t meet your expectations.
We’re continuously working to improve both our availability and service experience, and your input is very valuable to us.
We remain at your disposal for further assistance.
Kind regards,
LELIT team
molto positiva
Macchina cafe Lelit Mara X . Dopo diversi settaggi. tra macchina e macinacaffe sempre Lelit william e con consigli dell’assistenza dono riuscito a regolare l’estrazione del caffe’ come di mio gradimento . Macchina professionale ottima in relazione prezzo prodotto Assistenza professionale e gentile consegna veloce e imballaggio perfetto . Enrico Rossini
10 de novembro de 2025
Resposta da Lelit
Buongiorno,
Grazie mille per il Suo riscontro!
Siamo contenti che la nostra parte di assistenza e supporto Le abbia offerto informazioni utili a migliorare la Sua esperienza con il prodotto LELIT.
Rimaniamo a disposizione,
Cordiali saluti,
LELIT team
Resposta da Lelit
Hello!
Thank you for taking the time to share your feedback with us!
We will remain available, please do not hesitate to contact our team in case of questions.
Kind regards,
LELIT team
Slow to respond
Slow to respond, couldn't give a date for when my replacement was due so in the end I cancelled my order. Took over a week to receive the refund and over all hugely disappointed with the service I received
6 de novembro de 2025
Resposta da Lelit
Hello,
Thank you for sharing your experience — we're truly sorry it fell short of expectations. We regret that this led to the cancellation of your order.
We’re working to improve our communication and processing times, and your feedback will help us do better.
We remain at your disposal and send you our
Kind regards,
LELIT team
Keine zufriedenstellende Lösung für Ersatzteile
Meine Anfrage wurde schnell bearbeitet. Ich habe ein Ersatzteil benötigt, das einen Wert von wenigen € hat. Leider war die einzige angebotene Lösung der Erwerb eines mehrere hundert € teuren Ersatzteile Sets.
4 de novembro de 2025
Resposta da Lelit
Hallo Bruno,
Vielen Dank für das Feedback!
Wir erfahren, dass unsere Lösung war für Sie nicht zufriedenstellend war, es tut uns Leid. Ihr Feedback wir dafür helfen, um unser Kundendienst in der Zukunft zu verbessern.
Vielen Dank!
MfG,
LELIT Team
Quick knowledgeable response
4 de novembro de 2025
Resposta da Lelit
Hello!
Thank you very much for your feedback!
We remain at your disposal for eventual further support!
Kind regards,
LELIT team
Great experience
Great experience - I ordered a machine that was deemed to be too large by the fam, then replaced it seamlessly for a smaller version
4 de novembro de 2025
Resposta da Lelit
Hello,
Happy to read your feedback, thank you very much!
We remain at your disposal,
Kind regards,
LELIT team
Schnell und hilfreich
28 de outubro de 2025
Resposta da Lelit
Hallo,
Vielen Dank für die Rückmeldung!
Wir stehen Ihnen zur Verfügung, falls Sie weitere Informationen brauchen.
Schöne Grüsse,
LELIT Team
I asked for parts shop in Israel or…
I asked for parts shop in Israel or Middle East. The customer service representative doesn't know!
28 de outubro de 2025
Resposta da Lelit
Hello,
thank you very much for your feedback. We understand something got lost in communication, and we apologize.
If you are located in Israel, please send your request to care.foryou@lelit.com, we will be happy to investigate.
Thank you very much!
Kind regards,
LELIT Team
Customer services is great
Customer services is great, quick responses and sorted well, couldn’t ask for more
27 de outubro de 2025
Resposta da Lelit
Hello,
Thank you very much for taking the time to share your feedback!
Happy to read that our service has responded well to your questions.
We remain at your disposal,
Kind regards,
LELIT team
Prompt and good follow il
2 de outubro de 2025
Resposta da Lelit
Hello David,
Thank you for your positive review!
Our Support team remains at your disposal.
Best regards,
LELIT team
The service team was quick in answering…
The service team was quick in answering my doubts, they substituted a defective item quickly and they also proposed a cleaning and descaling program for the machine (something I was looking for).
22 de outubro de 2025
Resposta da Lelit
Hello Stefano,
Thank you for sharing your feedback, it's valuable to us!
We are glad to know that our service has been able to offer you the correct support.
Please feel free to reach out to us for any questions.
Best regards,
LELIT team
La serietà è apprezzata
All’arrivo la macchina, anche se nuova, non era funzionante. Contattata l’assistenza ho ricevuto un’etichetta per spedire al mittente la macchina difettosa e nel giro di alcuni giorni ho ricevuto una macchina nuova è perfettamente funzionante.
A fronte di un disguido l’azienda è stata serissima.
28 de outubro de 2025
Resposta da Lelit
Buongiorno Mauro,
La ringraziamo per avere condiviso con noi il Suo feedback!
Siamo contenti che l'intervento del servizio clienti è stato efficiente.
Le auguriamo un buon caffè con LELIT e La preghiamo di non esitare a contattarci nel caso avesse ulteriori domande.
Saluti,
LELIT team
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