I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht. I didn't get any reply on the technical side of my question, exce... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
It felt like Lelit looked at content I provided thoroughly and came to a quick assessment and a solution that I was satisfied. There was no back and forth, no super detailed requests, etc. My vid... Ver mais
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... Ver mais
I received feedback quickly and clearly. The instructional help changing the settings didn’t work exactly as described (the blinking light never blinked), but still worked :). I am concerned that the... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Escrito pela empresa
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Informações de contacto
Viale del Lavoro, 45, 25045, Castegnato, Itália
- lelit.com
4,1
Bom
226 opiniões
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Lelit
Hallo,
Wir bedanken uns für die Rückmeldung!
Wir sind hier bereit, Ihnen auch in Zukunft zu helfen.
Vielen Dank!
Mit freundlichen Grüssen,
LELIT Team
Took care of the problem and restored…
Took care of the problem and restored my confidence in Lelit
22 de outubro de 2025
Resposta da Lelit
Thanks for the kind words! I am glad to hear that our team was able to help you out!
Kind regards,
LELIT
Nobody responded for weeks
Nobody responded for weeks. I called breville 4+ times to get my problem resolved. After I got a return issued they took over a month to get the money back.
18 de outubro de 2025
Resposta da Lelit
Hello, thank you for your feedback.
We are sorry that our support process did not meet your expectations, ypour feedback is important to us, it will help our team improve process.
Thank you again for your patience,
Best regards,
LELIT team
Responsive customer service
They gave me the parts numbers and the site to get them from.
8 de outubro de 2025
Resposta da Lelit
Hello,
And thank you for your feedback!
We are happy to read that our customer service has been responsive and efficient.
We remain at your disposal,
LELIT team
By having someone who can answer…
By having someone who can answer question? Detail issue was explain and response can back on how can we help you ?? Does anyone look at the request I made ? I don't think so.
3 de outubro de 2025
Resposta da Lelit
Hello Guy,
Thank you for your feedback!
We are here to help, if you need further information from us, please contact our team and we will do our best to answer your questions.
Thank you again for sharing your feedback!
Best regards,
LELIT team
could not ask for more help
14 de outubro de 2025
Resposta da Lelit
Thank you for this review!
We're really glad to know you felt well supported! That's exactly what we aim for.
Happy brewing!
LELIT
Great experience
Great experience! My Bianca V3 arrived with a bent frame. Chris's coffee immediately sent me a claim form, and then Matthew from Lelit arranged the return for the damaged machine, and quickly overnighted me a new V3! It's working great and I'm pulling fantastic shots! Excellent customer service!
11 de outubro de 2025
Resposta da Lelit
Thank you so much for your kind words! We're sorry your Bianca V3 arrived with damage, but we're thrilled to hear that Chris’s Coffee and our team, especially Matthew, were able to turn things around quickly. It's wonderful to know you're now enjoying great shots with your new machine!
Warm regards,
LELIT
They were quick to answer
They were quick to answer. In addition, they also followed up, which is rare! They also gave great recommendations to how to solve my issues.
9 de outubro de 2025
Resposta da Lelit
Thanks a lot for your review! We’re happy to hear our team was responsive and helpful, and that their recommendations made a difference. Your satisfaction means a lot to us.
Cheers,
LELIT
Reparación siguiendo video de ejemplo.
Diagnosticaron el problema de mi cafetera tras enviarles un video y me informaron de lo necesario para solucionarlo.
Al principio da miedo meter mano en la máquina, pero cuando ves que el coste de la reparación han sido 15€, merece la pena.
8 de outubro de 2025
Resposta da Lelit
¡Muchas gracias! Nos alegra saber que el diagnóstico a partir de tu vídeo te fue útil y que pudiste solucionar la incidencia.
Para cualquier otra consulta o ajuste, cuenta con nosotros.
¡Que disfrutes mucho de tu cafetera!
Un saludo, LELIT team
Mostly a great experience
Great experience getting the machine, not so great when i exchanged Anna for Victoria. Sage/Breville customer service were a shambles but unfortunately that is where the return/exchange had to land. 5 phones calls regarding refund of ALL components ensued (Refunded the machine immediately) & ended up emailing Lelit Italy to assist with the issue. They did immediately & hance why i have awarded 5 stars as all bar Saga C/S everything was excellent. Ordering direct & delivery were quick & speedy. Communication with Lelit was brilliant. Without Sage C/S involvement it would have been 5+ Stars
30 de setembro de 2025
Resposta da Lelit
Hello!
Thank you for the 5 stars and for sharing your experience.
We’re glad your order and delivery were smooth and that our team could quickly assist you. If you need anything else, we’re here to help.
Thank you!
LELIT team
Servizio clienti incredibile per un prodotto eccezionale
Fin dal mio primo contatto con Lelit, il personale dell'assistenza clienti si è dimostrato reattivo, disponibile e proattivo. Non ho mai esitato a offrire ulteriore assistenza e, nel complesso, ho avuto un'impressione estremamente positiva dell'azienda. Consiglierei vivamente Lelit e i suoi prodotti a chiunque, senza alcuna esitazione.
29 de setembro de 2025
Resposta da Lelit
Buongiorno, Josh!
Grazie per la recensione e per aver dedicato del tempo per condividere il tuo feedback! Il nostro servizio rimane sempre a disposizione e Le auguro un BuonCaffè!
Saluti da LELIT team
Schneller Support
Auf fehlende Informationen (Bedienungsanleitungen) bzw. fehlerhaften Link auf deutscher Webseite hingewiesen. Innerhalb von Stunde Antwort erhalten, dass das Problem an die zuständige IT Abteilung weiter geleitet wurde.
Zusätzlich wurde mir das Informations-Material zugeschickt, welches auf Webseite fehlt.
Webseite bis dato noch nicht verbessert und auf Informationen ergänzt. Ist aber erst 14 Tage her.
2 de outubro de 2025
Resposta da Lelit
Hallo Thomas,
Vielen Dank für Ihren Hinweis und Ihr Feedback! Entschuldigen Sie bitte die fehlenden Infos bzw. den fehlerhaften Link.
Wir sind jederzeit gerne für Sie da.
Mit freundlichen Grüssen,
LELIT team
Helpful support people, happy customer
Lelit Support helped me to find the correct part to fix an issue with my espresso machine. Not only were they really helpful, I'm happy that I have a machine that can be serviced after years of use.
25 de setembro de 2025
Resposta da Lelit
Hello,
Thank you very much for your kind feedback!
We are here to help, please rely on us in case of questions or doubts. Thank you so much!
Regards,
LELIT team
too long to respond to queries
1 de outubro de 2025
Resposta da Lelit
Hello Peter,
thank you for taking the time to share with us your feedback.
We will learn from this and try to improve the timimg and be able to send a quicker answer to our customers.
Thank you again!
Regards,
LELIT team
Personale qualificato e risposta rapida…
Personale qualificato e risposta rapida e volta al soddisfacimento delle aspettative del Cliente
23 de setembro de 2025
Resposta da Lelit
Buongiorno Angelo,
Grazie mille per il riscontro positivo!
Siamo contenti che il nostro servizio è risultato utile, rimaniamo sempre a disposizione.
Buon caffè!
da LELIT team
I'd give 6 stars if I could.
I'd give 6 stars if I could.
I bought a used MaraX and one of the water tank handles was broken. Lelit normally doesn't stock replacement parts for that, but they offered to send me one for free!
19 de setembro de 2025
Resposta da Lelit
Hello Pieter,
Thank you very much for your feedback!
We're glad to read that our intervention has solved your request.
We remain at your disposal and send you our
Best regards,
LELIT team
Aucun Service après-vente
Je ne comprends pas pourquoi LELIT ne propose pas une liste de réparateurs agréés en FRANCE;
Ma centrale vapeur acheté il y a 5 ans a un problème de fuite au niveau de la cuve et LELIT me propose sans analyse détaillée du problème une réparation à 180 euros ou un échange standard à 250 euros;
Bref LELIT a une politique de réparation qui laisse à désirer.
LELIT a dit :
"l’assistance après-vente est assurée via nos partenaires de vente, qui coordonnent diagnostics et réparations pour les produits vendus par eux."
Ceci est faux car DARTY ne veux pas réparer (Marque LELIT ne fait pas partie des marques que Darty répare) et les revendeurs du site Darty ne propose aucune solution;
23 de setembro de 2025
Resposta da Lelit
Bonjour,
Merci pour votre message.
Aujourd’hui, LELIT ne gère pas un réseau de réparateurs « agréés » en direct en France pour les centrales vapeur : l’assistance après-vente est assurée via nos partenaires de vente, qui coordonnent diagnostics et réparations pour les produits vendus par eux.
Concernant votre centrale vapeur (≈5 ans) et la fuite au niveau de la cuve : le montant communiqué par notre équipe est estimé en suivant la problématique décrite par vous et l'age du produit.
Votre retour est précieux et nous aidera à améliorer nos services en France. Nous vous remercions et restons à votre disposition.
Bien cordialement,
LELIT team
I received goods that were damaged…
I received goods that were damaged (probably in transit). Additionally there was water emitting from the steam wand - this I was subsequently advised this was from internal testing - I believe it would be well worth Lelit mentioning this on the site to ensure clients do not jump to the wrong conclusion in that the unit has been used. Otherwise the communication with Lelit support (once the correct channels had been identified) was professional, concillatory and efficient.
23 de setembro de 2025
Resposta da Lelit
Hello David,
Thank you very much for your feedback!
We appreciate the suggestion and will check this with the marketing team as well. Happy to read that our support team has replied in a professional and efficient way.
We remain at your disposal for eventual questions and wish you a great coffee, every day!
Regards from
LELIT team
Service client très réactif
Service client aimable, très réactif et apportant de réelles solutions. Il y a un réel suivi.
17 de setembro de 2025
Resposta da Lelit
Bonjour,
Merci beaucoup pour votre commentaire!
Nous sommes contents d'avoir répondu à vos demandes et restons à disposition.
Bien cordialement,
LELIT team
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