leredd.com Opiniões 149

Resposta da leredd.com

10/04/2026

Happy for this glowing review and not sure what we need to do to nudge it up to 5 stars but will try if we can - let us know and just so happy that you were so impressed and happy to share with others.

Resposta da leredd.com

Actualizada a 22/02/2026

Thanks Matt, yes everyone needs that quality time for good health each day. Good advice and thanks for sharing.

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21/01/2026

Thanks Christian, appreciate your review and the 5 stars - post xmas and Black friday saw many items flying out the door and therefore stocks are currently being replenished and will be back to good levels across the range.

Resposta da leredd.com

10/04/2026

Thanks Vito- happy you like the full size blanket and not sure what the delay was with the instructions as they are normally delivered prior via email - soft copy. Our apologies if they ended up in spam/junk - anyway keep well and enjoy your ongoing treatments.

Resposta da leredd.com

6/01/2026

Thanks for your review Ori - always happy to have international reviews like yours - happy to see that your order arrived in good time and that you are very satisfied with our product quality and service received - Be sure to tell family and friends.

Resposta da leredd.com

5/01/2026

Hi Robyn,

Thank you for taking the time to share your experience and for being a customer of LEREDD. The situation you describe is not the experience aimed for, and the frustration you feel is understood.

** Noting that the repair provided remedied your issue.
Posting a 1 star review for something that was remedied successfully is your prerogative but simply nasty and attempting to make an Australian small biz suffer unreasonably just for your own private justifications. Good luck for those readers who decide to purchase directly from overseas or other suppliers in getting a remedy like what we provided.

For the benefit of other readers, some additional factual context may be helpful. Your Flexiled M2 pad was purchased in early 2025 and used regularly for several months before the first issue with the cable was reported. On assessment, the damage to the external wiring appeared consistent with stress at the point where the cable enters the pad, which is specifically excluded in our terms and conditions as damage caused by handling, not a manufacturing fault.
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Despite this, the first repair was carried out ex‑gratia at no charge, well beyond what is typically required when damage arises from how a product has been treated rather than from a failure to meet a consumer guarantee. When the pad was returned a second time, the wiring fault was in a different location on the cable and the pad itself arrived severely folded. Indicating product stress damage rather than an internal design defect present from new.
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In light of that, you were offered two heavily discounted options:

A replacement pad at well below cost (approximately one‑third of the normal sale price during a promotional period).

Or, at your request, a second repair with a replacement cable section supplied at a reduced part cost plus return postage.
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The replacement cable you received was the same specification as the original but with additional external sleeving protection added as an extra courtesy to help reduce the risk of further stress damage from over-folding or over-bending and or yanking by the electrical cord. This does not mean the original cable was inherently faulty; it reflects an ongoing effort to improve durability in real‑world use, which is standard practice in electrical products.
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LEREDD is an Australian‑owned business and takes its obligations under Australian Consumer Law seriously. Where products fail to meet the consumer guarantees, remedies such as repair, replacement or refund are provided; however, the law does not require a free remedy where problems are caused by misuse or by using a product in a way that is inconsistent with care instructions. Over the past three years, thousands of similar pads have been supplied, with overwhelmingly positive feedback and a very low rate of issues of this type, which suggests this case is not representative of typical performance. Your advice to others to "Avoid" is in sharp contrast to the 99+ % who rate our products and service as 5 star.
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It is with regret that, even after multiple attempts to resolve this fairly and at significantly reduced cost, you remain dissatisfied and feel that you were blamed or treated unpleasantly. The issue was remedied. In fact you took issue with the staff member handling your claim and sarcastically asked whether she now worked for the KGB after correcting another assertion you had incorrectly made based on dates/times provided. Abusing and being sarcastic towards staff attempting to remedy any issue is not productive nor tolerated. Nonetheless, your feedback about communication tone is taken seriously and will be further reviewed with the team.

If you would like to revisit the matter or discuss any further support options, you are invited to contact LEREDD directly via support@leredd.com or on +61 3 9120 8899 so everything can be reviewed again with you personally.

Resposta da leredd.com

6/01/2026

Yes that's right Alex, it's been designed in this way for extra user convenience and functionality - happy you received so quickly to in the USA - Appreciate your custom and kind words .

Resposta da leredd.com

18/11/2025

Product purchased: ORISLED light therapy oral device. Thanks for your informative review which assists others in the USA considering a purchase from Australia as it demonstrates not only the effectiveness of product but also the quick delivery. Thanks again and spread the word to your family and social network as this product is well priced and helps all with their health - the ultimate present to gift someone !

Resposta da leredd.com

18/11/2025

Thanks Faye- good to see it has helped and all going well with treatments - appreciate the 5 stars !

Resposta da leredd.com

18/11/2025

Thanks Kate - love the 5 stars and recommendation - so good !

Resposta da leredd.com

5/11/2025

Hi Rosemarie,

Thank you for taking the time to share your feedback and for using our product so consistently over the past six weeks. We’re genuinely sorry to hear that you haven’t noticed visible improvements yet.
Everyone’s body responds differently, and while physical changes can take time to become apparent, scientific research shows that cellular and internal responses begin much earlier—even before visible results emerge. These internal benefits often occur below the surface and can be confirmed only through biological markers, which most of us can’t easily track at home.

We’d love to learn more about what specific concerns you’re hoping to address and the exact settings you’ve been using. There might be ways we can adjust your approach to help you optimise your results and experience measurable progress. It’s extremely rare for users not to experience any benefit at all, so we’d like to help you ensure you’re getting the best possible outcome.

We’re also a 100% Australian-owned small business, and we take pride in providing hands-on support to every customer. It’s a little disappointing to read a 3-star review without having had the chance to assist first, as we’re always here to help troubleshoot and guide you toward success with the product. We’re confident that with a bit of collaboration, we can improve your results—and hopefully your star rating too.

Please reach out to us directly at contact@leredd.com or via phone on 039120 8899 so we can discuss your experience in more detail and make sure you get the full benefits you deserve.

Warm regards,
Jeremy

Resposta da leredd.com

5/11/2025

Thanks for your review and good to see the PAD cap is already creating a positive impact in your life. Very happy to see. The website navigation is under an overhaul so stay tuned for a better user experience soon - appreciate your honesty - it helps us strive for improvement which is something we take very seriously.

Resposta da leredd.com

5/11/2025

Flexiled M2 is a very popular and well priced product and appreciate the nice comments on the product . The ladies accent that you met was Ukrainian and if you return to the shop for further pickups we will ensure that another staff member will assist so that there is no difficulty next time. Would love to nudge that 4 to a 5 stars and hope that you did not deduct a star due to the accent ?

Resposta da leredd.com

5/11/2025

Thanks Sam - our pleasure as always ....

Resposta da leredd.com

3/12/2025

Appreciate the detailed review - helps others to decide - you are a long term happy client