Jeg har købt den fineste ballonhund og da jeg troede den var gået i stykker fik jeg hurtig hjælp af kundeservice til hvad der var galt, så jeg kunne bruge lampen igen
A empresa respondeu
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Leia as opiniões dos outros
I have sent multiple emails to your support team via your official website BUT NO REPLY after a generic statement that there is delay - refer to your system number 400054 IMAN. That is why I am wr... Ver mais
A empresa respondeu
We received the Lexon x Jeff Koons Balloon Dog Lamp as a wedding gift and are more than happy! The quality and packaging is amazing and the lighting is so clear! Would definitely recommend! Looking fo... Ver mais
A empresa respondeu
My eight year old daughter fell in love with the design of a Lexon alarm clock and saved 40 euros to purchase it. Two or so years later the alarm clock is dead and cannot be resuscitated. Customer s... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Depuis sa création en 1991, Lexon n'a cessé de repousser les limites et de cultiver sa différence dans le monde du design tout en restant fidèle à son engagement de rendre les petits objets utiles, beaux, innovants et abordables. Qu'il s'agisse d'accessoires pour la maison, le bureau, les loisirs ou le voyage, Lexon a établi une relation privilégiée avec la créativité et s'est associé aux plus prestigieux designers à travers le monde pour créer des collections intemporelles de produits lifestyle, vendus chaque année à des millions de pièces. Aujourd'hui, avec plus de 30 ans d'existence, +235 récompenses, des collaborations avec des designers de renom, une présence dans 90 pays, Lexon s'est véritablement imposée comme une marque incontournable du design français.
Informações de contacto
125 Avenue des Champs-Élysées, 75008, Paris, França
- support@lexon-design.com
- lexon-design.com
3,7
Aceitável
520 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Balloon Dog Lamp jamais livrée
J’ai commandé une Balloon Dog Lamp en mars 2026. Elle devait être livrée au plus tard en juillet. Nous sommes déjà en septembre et je n’ai rien reçu. Aucune réponse du service commandes contacté par téléphone, mail et via le formulaire. Je pense à une arnaque à 800€ …
Suite à votre réponse : des explications fumeuses mais toujours pas de planning précis (pour Noël peut-être ?…)
24 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour,
Nous entendons votre mécontentement et regrettons sincèrement ce délai exceptionnellement prolongé, ainsi que le manque de visibilité qui l’accompagne.
Cette situation inhabituelle est liée aux contraintes spécifiques de production et de préparation de cette collection. Votre précommande reste bien confirmée et votre Balloon Dog Lamp vous est réservée.
Notre service client reste mobilisé pour vous accompagner et vous communiquer les informations de suivi dès l’expédition de votre commande.
Bien cordialement,
L’équipe Lexon
Très réactif
Très réactif. Réception du colis 2 jours après la commande.
Service client au top
4 de setembro de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour,
Merci beaucoup pour votre avis positif 😊
Nous sommes ravis que vous ayez apprécié la rapidité de la livraison ainsi que la qualité de notre service client.
Bien cordialement,
L’équipe Lexon
Very good customer service and after…
Very good customer service and after sales assistance
1 de setembro de 2026
Opinião espontânea
Resposta da Lexon Design
Hello,
Thank you very much for your positive feedback! 😊
We are delighted that you were satisfied with our customer service and after-sales support.
Kind regards,
Lexon Customer Care Team
Really bad company, significant delayed shipment
Really bad company. Have ordered Jeff Koon lamp on 2nd April, sent them a reminder in July to ship but nothing. They responded back saying they will send soon. End of August cancelled the order since no shipment for around 6 months. Lexon kept money without any updates on when the product will be delivered. Incredible how a company can survive like this.
30 de agosto de 2026
Opinião espontânea
Resposta da Lexon Design
Hello,
Thank you for sharing your feedback.
We sincerely apologize for the delay and understand your frustration. The Balloon Dog Lamp project experienced production and logistics delays that affected the original shipping timeline, and we recognize that the updates provided did not meet your expectations.
We appreciate you taking the time to share your experience, as feedback like yours helps us improve our communication and customer experience moving forward.
Kind regards,
Lexon Customer Service
Yves
Bonjour,j'ai commandé un réveil Flip Classic que j'ai bien reçu dans les délais. Très pratique à utiliser et facile à programmer. Il trône sur ma table de nuit et par sa couleur et son design il s'accorde parfaitement à mon intérieur. Merci, je suis ravi de mon achat. Yves .
28 de maio de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour Yves,
Merci beaucoup pour votre retour et pour cette excellente note.
Nous sommes ravis d'apprendre que votre Flip Classic vous donne entière satisfaction, tant pour sa simplicité d'utilisation que pour son design. C'est un plaisir de savoir qu'il a trouvé sa place sur votre table de nuit et qu'il s'intègre parfaitement à votre intérieur.
Merci encore pour votre confiance et pour avoir pris le temps de partager votre expérience.
Nous vous souhaitons une excellente journée.
L'équipe Lexon Design
Excellent support
Top notch support for a product that was under warranty.
21 de agosto de 2026
Opinião espontânea
Resposta da Lexon Design
Hi Vassilis,
Thank you so much for your kind words!
We're delighted to hear that you were satisfied with the support you received and that we were able to assist you with your warranty request.
Your feedback means a lot to our team and motivates us to continue providing the best possible service.
Thank you for choosing Lexon, and please don't hesitate to reach out if you ever need assistance in the future.
Kind regards,
Lexon Customer Service Team ✨
I ordered a balloon dog lamp in March…
I ordered a balloon dog lamp in March 2026 and you guessed it, I have heard nothing and received nothing.
I have been patiently waiting and checking my order which has not changed and still says processing.....after almost 5 months.
when will I receive it??????
19 de agosto de 2026
Opinião espontânea
Resposta da Lexon Design
Hello Clare,
We are sorry to hear that you are disappointed with your experience.
We understand your frustration regarding the delay and the lack of proactive communication. The Balloon Dog project has encountered production, quality control, and logistics challenges that have affected the originally announced timeline.
We sincerely apologize for the inconvenience caused and appreciate your patience. Our Customer Service team remains available to assist you directly regarding your order and provide the most up-to-date information available.
Kind regards,
Lexon Customer Service
Lexon is very dependable
Lexon is very dependable both in quality and also customer service. I have two of their balloon dogs and am more than happy with them. No worries with this business. May take some time to arrive due to production but well worth the wait!!
17 de junho de 2026
Opinião espontânea
Resposta da Lexon Design
Hello,
Thank you very much for your kind words and for taking the time to share your experience.
We're delighted to hear that you are enjoying your Balloon Dog lamps and that our products and customer service have met your expectations.
We truly appreciate your understanding regarding the production timelines for these limited-edition pieces. Each Balloon Dog goes through several stages of production, quality control, and logistics preparation to ensure it meets the standards our customers expect.
Thank you again for your trust and support. Reviews like yours mean a great deal to our team.
Kind regards,
Lexon Customer Service
Lexon will scoop up my money but do not dispatch my order
Ordered 4/8
Read my THIRD MAIL to Lexon :
Can you explain the following :
Ordered 4 augustus
Today is 14 augustus
So already 10 days ago !!!!!
And 8 working days !!!!
GLS Trackinfo : my parcel is "en route" meaning has not even arrived in Holland, still abroad (France)
I will let other potential buyers know via Google , Facebook, Trustpilot etc the following :
WATCH OUT DANGER DANGER !!!
NEVER, NEVER DO BUSINESS WITH THIS COMPANY
I don't care if you or GLS are to blame, but you as the Supplier are the first responsible !
But Lexon doedn't take customers/ complaints serious.
I asked for a money return, but Lexon Customer "Service" ignored my request completely !!
Very , extremely angry, is NOT the way to do business and treat customers
MY RESPONSE TO REACTION LEXON :
GLS states :
English version
We have found that the delivery address as shown on a shipment from Sedis Logistics meant for you could be incorrect or incomplete. As a result, we are unable to deliver the shipment today.
Could you please provide us with the complete/correct address so we can deliver the shipment to you as soon as possible?
The information we have received is:
Rob van den Bos
Sporenring 15206
5053EX Goirle
I REACTED SAME DAY -6 AUG- AND EXPLAINED MY ADDRESS WAS NR 152 WITH ADDITION 06 , BEING AN APPARTMENT. MY ADDRESS NR THEREFORE WAS 100% CORRECT & NEVER WAS AN ISSUE FOR OTHERS , EG DHL , UPS , POSTNL ETC.
GLS WRITES FURTHER :
If you respond immediately the parcel can be delivered to the correct address the next business day. If we do not hear from you we will contact the sender, the delay may increase.
Kind regards,
Team GLS
I RECEIVED , AGAIN ON 6 AUG, THE FOLLOWING AFTER CONTACTING GLS :
Beste Rob,
Gelukt! Jouw voorkeur voor het leveren van pakketten bij een GLS Point is geregistreerd in onze systemen. Je kunt deze toestemming te allen tijde intrekken.
Jouw voorkeur:
Emailadres : mutantbos.......
Adres : Sporenring 15206
5053EX GOIRLE
GLS Point : Pakketautomaat
Adres : Ringbaan-Zuid 370
5022GA TILBURG
Met vriendelijke groet,
Team GLS
Confirmation of Your Delivery Preference for a GLS Point
Dear Rob,
Success! Your preference to have parcels delivered to
Emailadres : mutantbos......
Adres : Sporenring 15206
5053EX GOIRLE
GLS Point : Pakketautomaat
Adres : Ringbaan-Zuid 370
5022GA TILBURG
Met vriendelijke groet,
I REQUESTED DELIVERY TO A PAKKETAUTOMAAT AS GLS WAS TO DUMB TO DELIVER TO MY HOME ADDRESS ! REQUEST ON AUGUST 6 , 8 DAYS AGO
Having said all this, the reaction from LEXON is totally wrong.
Absolutely no communication between LEXON & GLS.
VICTIM : THE BUYER, BEING ME
Main point is : I AM STILL WAITING FOR MY ORDER TO BE DELIVERED !!!!
14 de agosto de 2026
Opinião espontânea
Resposta da Lexon Design
Hello Rob,
We are sorry to hear about your experience.
Yesterday, we informed you that GLS had placed the shipment on hold because additional address information was required. We advised you to contact GLS directly so they could update the delivery details and release the parcel for delivery.
At the time of writing, we have not received a response regarding the requested address information. Instead, we found this review.
As your parcel has already been shipped and is currently with the carrier, the fastest way to resolve the situation is to provide the requested information directly to GLS so they can complete the delivery.
We understand your frustration and apologize for the inconvenience. Our customer service team remains available to assist you if needed.
Kind regards,
Lexon Customer Service
Toller Kundenservice
Sehr freundlich, super schnelle Antwort und sehr entgegenkommend. Zudem sind die Produkt genial! Danke für den tollen Service!
13 de julho de 2026
Opinião espontânea
Resposta da Lexon Design
Liebe Lisa,
vielen herzlichen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass Sie mit unserem Kundenservice und unseren Produkten so zufrieden sind. Ihr freundliches Feedback bedeutet unserem gesamten Team sehr viel.
Wir wünschen Ihnen weiterhin viel Freude mit Ihrem Produkt und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Herzliche Grüße
Ihr Lexon Design Team
Flip Alarm Clock great for battery-free usage
I recently bought the Flip Alarm Clock, because i was looking for a clock that could be charged by cable instead of depending on batteries. It arrived well in a small and pretty carton wrapping, complete with cable and a manual. Getting the clock setting done caused me quite a headache, because not only the manual is in a 6pt small print that needed me to search for a magnifying glass, but the information was confusing to me. Actually, i could not get it working and had to contact customer support. They were incredibly responsive, friendly and patient, and in very short time we got the problem solved and now the clock is working as supposed! These 5 starts are especially due to this extraordinary experience with the customer service - and well, the clock of course is very nice. If i could rate the manual extra, i would give it a few stars less ;-) but let's hope it gets updated one day :-) this would make everything perfect.
27 de julho de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Juliane,
Thank you so much for taking the time to share your detailed feedback.
We're delighted to hear that you're enjoying your Flip Alarm Clock and that our customer support team was able to help you get everything set up. Your kind words about their responsiveness, friendliness, and patience truly mean a lot to us, and we'll be sure to share your compliments with the team.
We also appreciate your honest feedback regarding the user manual. We understand how frustrating it can be when instructions aren't as clear or easy to read as they should be. Your comments are valuable, and we'll make sure they are shared with our product team as we continue working to improve the overall experience.
We hope you enjoy your Flip Alarm Clock for many years to come, and thank you again for your trust and support.
Lexon Team
Lovely product and excellent customer…
Lovely product and excellent customer support. Thank you Lexon!
1 de agosto de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Robert,
Thank you so much for your kind words.
We're delighted to hear that you love your product and had a great experience with our customer support. Your feedback means a lot to the entire Lexon team.
We hope you enjoy your Lexon product for many years to come!
Lexon Team
I paid $170.00 for a wall air…
I paid $170.00 for a wall air conditioner that took about a month to receive and when I received it, it was tiny and cheaply made! I requested a reimbursement and never got an email back! Do not order from them unless you want product that looks like it came from Temu
31 de julho de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Alisha,
We are very surprised to read your review, as Lexon does not sell wall air conditioners.
The products we offer include items such as a portable mini fan (priced at $39.90) and an aroma diffuser (priced at $69.90), which do not match the product you describe or the amount you mention.
It is possible that your review was intended for another brand. If that is the case, we would appreciate it if you could remove or update your review.
If, however, you believe your review does concern a Lexon Design order, we would be happy to investigate. Please contact us at support@lexon-design.com with your order details so we can look into the situation and assist you accordingly.
Kind regards,
Lexon Team
Mon expérience avec Lexon est très…
Mon expérience avec Lexon est très positive. Le service client en cas de garantie est excellent et très orienté client. L'échange de l'article est simple et génial. Merci beaucoup pour cela. Lexon vaut vraiment 5 étoiles !
28 de julho de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour,
Merci beaucoup pour votre excellent retour et pour vos 5 étoiles ! Nous sommes ravis d’apprendre que votre expérience avec notre service client a été à la hauteur de vos attentes.
La satisfaction de nos clients est notre priorité, et vos encouragements nous motivent à continuer à offrir un service simple, efficace et attentionné.
Merci encore pour votre confiance et votre fidélité.
L’équipe Lexon
My grandmother grew up buying Lennox, now me too
My grandmother grew up buying Lennox, we would always catch the sales and then have the nice stuff placed in a glass cabinet for show. i’m not as extreme but when I come across Lennox, I always stop and look and have to purchase one thing. when I saw the dog lamp and the dog speaker I knew I just had to have it, but unfortunately it was so expensive for me. I’ll probably have to wait and pay triple the price on eBay when I have the money.
9 de julho de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Austin,
Thank you so much for your kind message!
It sounds like there may be a small mix-up between Lexon and Lennox. ;)
Lexon is the brand behind the Dog Speaker and Dog Lamp you mentioned.
We're delighted to hear that you like these products, and we really appreciate your enthusiasm. We hope you'll be able to add them to your collection one day.
Thank you again for your support, and we wish you all the best!
Lexon Team
Great after care service from Lexon and…
Great after care service from Lexon and swift delivery. Oh and the ray clock is awesome 🙌
27 de julho de 2026
Opinião espontânea
Resposta da Lexon Design
Hello,
Thank you very much for your kind review ✨ We’re delighted to hear that you appreciated our after-care service and swift delivery.
Enjoy your Ray Clock!
Kind regards,
The Lexon Team
I still have not received the speaker and lamp
I still have not received the speaker or lamp for the balloon dog. I keep getting told that it won't be ready to ship until July. When asked when, I then got another response from Paul saying now it will be late August. This is so disappointing considering with ordered it for a bday gift. Im losing confidence that this is even legit.
27 de julho de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Ida,
We understand your concerns, especially as this order was intended as a birthday gift. Our team has already been in contact with you directly and has kept you informed regarding the delay.
In the meantime, we have also proposed an alternative solution that may better suit your needs.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Lexon Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Un grand merci à l’équipe Lexon Design ! Le service après-vente a été très efficace, à l’écoute et a rapidement trouvé une solution à mon problème. J’apprécie vraiment leur professionnalisme ainsi que la qualité de leurs produits. Une marque que je recommande avec plaisir.
11 de julho de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour Yuqian,
Un grand merci pour votre retour et pour cette excellente note !
Nous sommes ravis d'apprendre que notre service après-vente a répondu à vos attentes et que nous avons pu vous apporter une solution rapidement.
Votre recommandation et vos encouragements sont très appréciés par toute l'équipe. Nous espérons avoir le plaisir de vous accompagner à nouveau prochainement.
L'équipe Lexon
Resposta da Lexon Design
Bonjour Sophie,
Merci beaucoup pour votre superbe avis.
Nous sommes ravis de savoir que votre lampe vous plaît et que son design vous satisfait pleinement. Votre retour nous encourage à continuer de créer des produits alliant esthétique et fonctionnalité.
Merci encore pour votre confiance et votre soutien à Lexon.
L’équipe Lexon
Très satisfait
Très satisfait, produit conforme, livraison respectée, je recommanderai sans hésiter
25 de julho de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour Yann,
Un grand merci pour votre avis ! Nous sommes ravis d'apprendre que vous êtes très satisfait de votre commande, tant par la conformité du produit que par le respect des délais de livraison.
Votre recommandation nous fait très plaisir et nous encourage à continuer d'offrir le meilleur service possible.
L'équipe Lexon
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