Jeg har købt den fineste ballonhund og da jeg troede den var gået i stykker fik jeg hurtig hjælp af kundeservice til hvad der var galt, så jeg kunne bruge lampen igen
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Leia as opiniões dos outros
I have sent multiple emails to your support team via your official website BUT NO REPLY after a generic statement that there is delay - refer to your system number 400054 IMAN. That is why I am wr... Ver mais
A empresa respondeu
We received the Lexon x Jeff Koons Balloon Dog Lamp as a wedding gift and are more than happy! The quality and packaging is amazing and the lighting is so clear! Would definitely recommend! Looking fo... Ver mais
A empresa respondeu
My eight year old daughter fell in love with the design of a Lexon alarm clock and saved 40 euros to purchase it. Two or so years later the alarm clock is dead and cannot be resuscitated. Customer s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Depuis sa création en 1991, Lexon n'a cessé de repousser les limites et de cultiver sa différence dans le monde du design tout en restant fidèle à son engagement de rendre les petits objets utiles, beaux, innovants et abordables. Qu'il s'agisse d'accessoires pour la maison, le bureau, les loisirs ou le voyage, Lexon a établi une relation privilégiée avec la créativité et s'est associé aux plus prestigieux designers à travers le monde pour créer des collections intemporelles de produits lifestyle, vendus chaque année à des millions de pièces. Aujourd'hui, avec plus de 30 ans d'existence, +235 récompenses, des collaborations avec des designers de renom, une présence dans 90 pays, Lexon s'est véritablement imposée comme une marque incontournable du design français.
Informações de contacto
125 Avenue des Champs-Élysées, 75008, Paris, França
- support@lexon-design.com
- lexon-design.com
3,7
Aceitável
520 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Des produits de qualités
Des produits de qualités. Je recommande +++
20 de julho de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour Radouane,
Merci beaucoup pour votre recommandation et pour votre confiance !
Nous sommes ravis que la qualité de nos produits soit à la hauteur de vos attentes. Votre retour nous encourage à continuer de proposer des produits alliant design, innovation et qualité.
Au plaisir de vous retrouver prochainement sur LEXON !
L'équipe LEXON
Supers objets connectés
Supers objets connectés, pratique, on peut les amener partout et très esthétique en plus.
20 de julho de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour,
Un grand merci pour votre avis ! Nous sommes ravis que vous appréciez nos créations, aussi bien pour leur praticité que pour leur design.
Votre retour nous fait très plaisir et nous espérons vous accompagner de nouveau très bientôt avec de nouvelles créations.
À bientôt,
L'équipe LEXON
Perfect customer's service
I wrote to customer service because my radio malfunctioned. They responded immediately and quickly replaced the unit. I received a new device in just a few days!
20 de julho de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Roberta,
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our customer service.
We truly appreciate your feedback and look forward to serving you again in the future.
Lexon Team
J’ai commandé le petit réveil flip
J’ai commandé le petit réveil flip, livraison rapide et le produit est trop cool, franchement je recommande fort !
17 de julho de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour,
Merci beaucoup pour votre avis !
Nous sommes ravis que votre Flip vous plaise et que la livraison se soit bien passée. Merci également pour votre recommandation, cela compte beaucoup pour nous.
Bien cordialement,
L’équipe Lexon ✨
your employee Paul!!!...So kind and…
for the entire month of July...your employee Paul!!!...So kind and helpful, and a great person to I hopefully advance on your team!
I am so happy with the three dogs you have sold me! I am praying hard that I get a BIG DOG!!
Continued success in your terrific business...I hope I can buy more!
Shirley Stamen
15 de julho de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Shirley,
Thank you so much for your kind words and wonderful feedback.
It truly means a lot to us to hear that you are enjoying your three Balloon Dogs and that you have had such a positive experience with our customer service.
We are especially touched by your comments, and we sincerely appreciate the time you took to share them. Your enthusiasm for the collection is wonderful to see!
Thank you again for your support and trust in Lexon. We wish you the very best of luck for the Balloon Dog Grande draw, and we hope you continue to enjoy your Balloon Dogs for many years to come.
Lexon Team
Love my Jeff Koons Balloon Dog Lamp…
Love my Jeff Koons Balloon Dog Lamp from Lexon!!!! I’ve had so many compliments - works as a functional art piece
Arrived promptly as well and I’m such beautiful packaging so you know it’s authentic
13 de julho de 2026
Opinião espontânea
Resposta da Lexon Design
Hello,
Thank you so much for your wonderful review!
We're delighted to hear that you love your Lexon x Jeff Koons Balloon Dog Lamp and that it has become both a functional piece and a real conversation starter in your home.
We're also pleased that your order arrived promptly and that the packaging met your expectations. We put great care into every detail to ensure an exceptional and authentic experience from the moment you receive your Balloon Dog.
Thank you again for your support and for being part of the Lexon community.
Lexon Team
Balloon Dog Lamp
I ordered the Balloon Dog lamp. The quality of the product is excellent - the weight is heavy, construction is great and lights work well. Only issue at the beginning was I couldn’t figure out how to change light modes but customer service promptly responded to me with instructions. It’s also a great conversation piece. Very happy with the Dog!
10 de julho de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Matt,
Thank you very much for your kind feedback.
We are delighted to hear that you are enjoying your Balloon Dog Lamp and that you appreciate its quality, craftsmanship, and unique design. It's especially rewarding to know that our customer service team was able to quickly assist you with the light mode settings.
Thank you again for your support and for being part of the Lexon community.
Lexon Team
Mino speakers support
I bought two Lexon Mino speakers a number of years ago (great for holidays!), and because the sound is so good, I tended to only use one at a time. Recently, I opted to use both for a stereo sound, but one of the speakers just kept flashing and wouldn't work.
I contacted Customer Support, and got a very speedy response from Paul, with the suggestion to do some long charges to boost the battery back up to full power. It worked!
Very impressive mini speakers and support. It's rare to get a human response these days, and it was really appreciated. Great company and products.
19 de maio de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Reddhed,
Thank you so much for your kind review.
We're delighted to hear that you're still enjoying your Mino speakers after all these years, and that our support team was able to help you get them working again.
Your comments about both our products and customer service mean a lot to us. We're especially pleased that you appreciated the human touch — that's something we truly value.
Thank you for your trust and support.
Kind regards,
The Lexon Team
Très bon service client
Le réveil que j’ai reçu à Noël avait malheureusement un gros défaut (il reculait d’1 minute chaque jour, peu pratique vous en conviendrez). J’ai laissé traîné jusqu’au jour où je me suis décidée à contacter Lexon : service client au top du top, le renvoi d’un nouveau réveil s’est fait instantanément ✌🏼 un grand merci !
1 de maio de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour Géraldine,
Merci beaucoup pour votre commentaire.
Nous sommes ravis d'avoir pu vous apporter une solution rapide et que votre nouveau réveil vous apporte désormais entière satisfaction.
Merci d'avoir pris le temps de partager votre expérience. Votre retour est très apprécié par toute notre équipe.
Bien cordialement,
L'équipe Lexon
I bought Tykho 3 almost 2 years ago and…
I bought Tykho 3 almost 2 years ago and suddenly ıt started to not workıng. I contacted wıth customer servıce resolved my issue. İt s really worth the price.
1 de junho de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Coskun,
Thank you for sharing your experience.
We're delighted to hear that our customer service team was able to help resolve the issue with your Tykho 3. It means a lot to us to know that, even after nearly two years, your product continues to live up to your expectations.
Thank you for your trust and support. We hope you continue to enjoy your Tykho 3 for many years to come!
Kind regards,
The Lexon Team
Réveil Lexon Mina sunrise - Service client au top !
J'ai acheté un réveil Lexon Mina sunrise il y a quelques temps en magasin. Malheureusement, la partie tactile ne fonctionnait pas. Après avoir contacté Lexon pour indiquer le problème, j'ai été très rapidement prise en charge. Super service client / après-vente, très réactif, agréable dans leurs échanges et professionnel.
Le réveil est parfait, je l'adore.
Encore mille mercis !
5 de junho de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour Léa,
Merci beaucoup pour votre commentaire.
Nous sommes ravis d'apprendre que vous aimez votre Mina Sunrise et que notre équipe a su vous apporter une solution rapide et efficace.
La satisfaction de nos clients est au cœur de nos priorités, et nous sommes heureux d'avoir pu répondre à vos attentes.
Nous vous souhaitons de profiter pleinement de votre réveil et vous remercions pour votre confiance.
Bien cordialement,
L'équipe Lexon ✨
Love their design and support
Lexon provides excellent and thoughtful products combined with great design. Order and delivery services are top as well.
5 de junho de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Charlotte,
Thank you so much for your kind words.
We're delighted to hear that you appreciate both our products and our service. Providing great design alongside a smooth customer experience is exactly what we strive for.
Thank you for your trust and support!
Kind regards,
The Lexon Team
Un service client réactif
Un service client réactif et qui propose des solutions concrètes rapidement. Mon réveil avait un défaut, une photo a suffi pour me proposer d'en commander un nouveau sans devoir renvoyer le modèle défectueux.
Leurs produits sont innovants et le service après-vente est exemplaire!
30 de junho de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour Tanya,
Merci beaucoup pour votre commentaire.
Nous sommes ravis d'apprendre que notre équipe a su vous apporter une solution rapide et adaptée. La satisfaction de nos clients est notre priorité, et nous mettons tout en œuvre pour rendre chaque expérience aussi simple et agréable que possible.
Nous vous remercions également pour votre confiance et pour vos mots sur nos produits. Ils sont très appréciés par toute l'équipe.
Au plaisir de vous accompagner à nouveau.
Bien cordialement,
L'équipe Lexon
Ordered the balloon dog lamp
Ordered the balloon dog lamp, once received the packaging was amazing, and I had no idea it had as many modes and features as it did. During the wait time, they always responded promptly and quickly.
29 de junho de 2026
Opinião espontânea
Resposta da Lexon Design
Dear James,
Thank you so much for your kind feedback.
We are delighted to hear that you were pleased with the Balloon Dog lamp, from the packaging to its features and modes. It’s great to know that the product exceeded your expectations.
We also truly appreciate your comment regarding our customer service responsiveness during the waiting period — your satisfaction is our priority.
Thank you again for your support and your trust.
Lexon Team
Paul was great always following up
29 de junho de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Jordi,
Thank you very much for your kind words! We're delighted to hear that you had a positive experience and that Paul's follow-up was helpful throughout the process.
We truly appreciate your feedback.
Lexon Team
Super lampe Mina L
J'ai initialement commandé une lampe Mina dans une taille qui ne me convenait pas. J'ai donc contacté le service client afin de l'échanger contre le modèle de taille supérieure. Bien que le traitement de ma demande ait pris environ un mois, le remboursement a bien été effectué et la nouvelle lampe m'a été envoyée sans difficulté.
La lampe est de très bonne qualité, conforme à mes attentes et particulièrement agréable à utiliser. Le seul point d'amélioration concerne le délai de réponse du service client, qui pourrait être plus rapide. En dehors de cela, je suis satisfait de mon achat et de la manière dont le problème a finalement été résolu.
9 de janeiro de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour,
Merci d'avoir pris le temps de partager votre expérience.
Nous sommes ravis d'apprendre que votre lampe Mina L répond pleinement à vos attentes et que vous appréciez sa qualité ainsi que son utilisation au quotidien.
Nous vous remercions également pour votre retour concernant le délai de traitement de votre demande. Nous sommes conscients que celui-ci a été plus long qu'attendu et nous nous excusons pour cette attente. Vos commentaires sont précieux et nous aident à améliorer continuellement notre service.
Nous sommes toutefois heureux d'avoir pu trouver une solution satisfaisante et que l'échange se soit finalement déroulé sans difficulté.
L'équipe Lexon
I very much like the alarm clock of…
I very much like the alarm clock of Lexon, because it is so comfortable to have a dark screen and just see the time digits by tipping on the clock. Additionally the design is very nice. I have two clocks, one at home and a small one for travelling. I had a problem with switching off the alarm and did not find an information in the web. So I applied to the customer service and got immediately an answer to satisfyingly solve the problem. First class customer service!
26 de junho de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Angela,
Thank you so much for your wonderful feedback.
We are delighted to hear how much you enjoy your Lexon alarm clocks, both at home and while travelling. Your appreciation of the design and user experience — especially the intuitive display — means a lot to us.
We’re also very pleased that our customer service team was able to assist you promptly and resolve your issue to your satisfaction. Providing responsive and helpful support is a top priority for us.
Thank you again for your trust and kind words.
Lexon Team
Great Experience …
I hesitated for quite some time before purchasing the Balloon Dog Speaker, as it is a significant investment. Before placing my order, I had a few questions and reached out to the Lexon team via Instagram. They were extremely helpful and provided clear advice, which gave me the confidence to go ahead with my purchase.
Now that I have it, I’m delighted with my decision. The design is stunning and makes a real statement as a decorative piece, while the sound quality has exceeded my expectations.
What I particularly appreciate is that Lexon takes the time to listen to its customers and respond thoughtfully to their questions—something that feels increasingly rare nowadays.
Overall, it’s a beautiful product that successfully combines exceptional design with excellent functionality. I would happily recommend it.
22 de junho de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Jamie,
Thank you very much for your kind review.
We’re delighted to hear that both your experience with our team and the Balloon Dog Speaker met your expectations. It’s especially rewarding to know that our support helped you feel confident in your decision.
We’re also glad you’re enjoying the design and sound quality — combining aesthetics and performance is at the heart of what we do.
Thank you again for your trust and recommendation.
Kind regards,
Lexon Customer Service
Ready For The Big Ones
Lexon's collaboration with Jeff Koons with their balloon dog lamp was my favourite accidental find of 2025. Facebook's targeted ads really hit a bullseye when they recommended me that - I can't even be mad. I was obsessed from the moment I saw it and took my chances ordering a second one even before seeing the first as their website seemed confidently professional and thorough in its presentation with lots of details about the product and its design process with plenty of pictures and graphics to go along with it. While the lamps were pricier than what I was initially expecting to spend, I also knew that you get what you pay for and I'm glad that what I received feels high quality and collectible. They instantly became some of my favourite pieces of home décor, but they might be upstaged sooner than I expected if I end up getting my hands on the XL models of both the balloon dog lamp and speaker announced only shortly before my review here on my original release ones I've had since early this year. I just might end up with a litter of these things in my house! Should I wind up with an extensive collection of art OR unique and creative lamps one day - Lexon and their rewarding decision to partner up with Jeff Koons started it!
15 de janeiro de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Matthew,
Thank you so much for your incredible review — it truly means a lot to us.
We’re delighted to hear that discovering the Balloon Dog Lamp felt like such a perfect “accidental find.” It’s exactly the kind of emotional connection we hoped to create through our collaboration with Jeff Koons: objects that go beyond function and become genuine pieces of art in your home.
Your trust in ordering a second piece even before receiving the first speaks volumes, and we’re very happy that both the product quality and overall experience lived up to your expectations.
As for the GRANDE versions… we completely understand the temptation. We love the idea of a growing “collection”.
Thank you again for your enthusiasm and for being part of this journey with us.
Warm regards,
Lexon Customer Team
We would like to sincerely thank you…
We would like to sincerely thank you for your availability, attentiveness, and the speed with which the situation was resolved. The customer is very satisfied with the solution provided and particularly appreciates the care and attention you demonstrated.
It is always a pleasure to collaborate with a brand that shows such dedication to its customers.
We would like to thank you once again for your support and for the excellent service you provided.
18 de junho de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Oksana,
Thank you very much for your kind words and positive feedback.
We are delighted to hear that you were satisfied with the support provided and that the solution met your expectations. Delivering attentive service and finding the best possible outcome for our customers are always our priorities. Your appreciation means a great deal to our team and motivates us to continue providing the highest level of service. It was a pleasure assisting you, and we truly value your trust in Lexon.
Thank you once again for your support and for taking the time to share your experience.
Lexon Team
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