Jeg har købt den fineste ballonhund og da jeg troede den var gået i stykker fik jeg hurtig hjælp af kundeservice til hvad der var galt, så jeg kunne bruge lampen igen
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Jeg har købt den fineste ballonhund og da jeg troede den var gået i stykker fik jeg hurtig hjælp af kundeservice til hvad der var galt, så jeg kunne bruge lampen igen
A empresa respondeu
I have sent multiple emails to your support team via your official website BUT NO REPLY after a generic statement that there is delay - refer to your system number 400054 IMAN. That is why I am wr... Ver mais
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We received the Lexon x Jeff Koons Balloon Dog Lamp as a wedding gift and are more than happy! The quality and packaging is amazing and the lighting is so clear! Would definitely recommend! Looking fo... Ver mais
A empresa respondeu
My eight year old daughter fell in love with the design of a Lexon alarm clock and saved 40 euros to purchase it. Two or so years later the alarm clock is dead and cannot be resuscitated. Customer s... Ver mais
A empresa respondeu
Depuis sa création en 1991, Lexon n'a cessé de repousser les limites et de cultiver sa différence dans le monde du design tout en restant fidèle à son engagement de rendre les petits objets utiles, beaux, innovants et abordables. Qu'il s'agisse d'accessoires pour la maison, le bureau, les loisirs ou le voyage, Lexon a établi une relation privilégiée avec la créativité et s'est associé aux plus prestigieux designers à travers le monde pour créer des collections intemporelles de produits lifestyle, vendus chaque année à des millions de pièces. Aujourd'hui, avec plus de 30 ans d'existence, +235 récompenses, des collaborations avec des designers de renom, une présence dans 90 pays, Lexon s'est véritablement imposée comme une marque incontournable du design français.
125 Avenue des Champs-Élysées, 75008, Paris, França
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Very good service!
We lost or did not get a spring in a pen and I ask for help. Surprisingly, I did not only get the advice, but a spring was sent to me for free!
So many thx to the support!

Resposta da Lexon Design
I have really enjoyed using the Lexon flip alarm clock over the years. It has a quirky design and is much easier to use than a conventional alarm. I'd recommend this product to anyone looking to buy something completely unique but equally very practical and easy to use 😀

Resposta da Lexon Design
Tres bonne expérience, objet ludique connecté super originaux !
je recommande

Resposta da Lexon Design
Très beaux produits, envois rapides, service client très réactif.

Resposta da Lexon Design
Amazing. Rapid, informed and efficient. Exceptional customer service

Resposta da Lexon Design
De l’écoute, de l’information, de la réactivité et un geste commercial très appréciable : voilà tout ce que j’ai trouvé auprès du service clients de Lexon

Resposta da Lexon Design
Speaking from the experience of being a balloon doggo lover, I had to say this lamp is stunning and extremely well designed. I ordered it on an impulse and it was a little more expensive than I realised- definitely worth checking the currency conversion beforehand
That error is totally on me though, that's the kind of unexpected crap that happens when you are not finance minded and just impulse buy stuff off the internet and I own and accept that. I was just excited. Needless to say the 2 minute noodles I lived on for the months leading up to its arrival were actually so good. I can't tell you how much my culinary skills improved because of this purchase.
But I also now own a beautiful balloon doggo lamp that I kiss on the nose before I go to bed each night, and not gonna lie I often talk and sing to because I'm a bit weird.
It's expensive. Wait for the courier import cost if you're outside of EU or US. But the fact remains, ! have an original Jeff Koons in my house. MY HOUSE. My little slice of living by myself with a life of extreme unimportance has one of the most stunning and heartwarming pieces you literally can't buy anywhere if you looked or tried.
If my house is burning down, I'm grabbing that thing in as much regard as I'm grabbing my family photos. Which are none because they're on my iCloud Drive. So come to think of it then, it's probably the only thing l'd grab leaving the house if it were to be burning down. I'd actually probably get my converse all stars that Chris Cheney signed. But that's it.
I hope that by now my idiocy and disturbed portrayal of humanity is proven and there is no question this comment was Al written.
Anyway, each night I watch this beautiful doggo display his beautiful colours, - singing his heart song as it were - designed by one of the most iconic artists of our time and now as I can finally afford a cup of coffee I sit and contemplate "all costs tallied up- currency conversion, import tax etc- if a shop charged that much, would I still buy it?"
Yes. Yes I absolutely would.

Resposta da Lexon Design

Resposta da Lexon Design
Re-posting this because Lexon felt fit to 'flag' my last review "for containing harmful or illegal content." (It didn't).
So this time, I have edited slightly to make sure everything is kept to just the facts, if it is flagged again one has to wonder why.
My experience involves the 'Limited' edition balloon dog collaboration products, specifically, the lamp, 2025 version (or V1). My issue is with the quality of the product on arrival, the misleading marketing around the product, and how Lexon have dealt with these issues.
The Product Quality:
- The plastic the product is made of arrived scratched.
- Emailed customer service to make it right and was ignored.
The Misleading Marketing:
- The product was heavily marketed as 'a limited edition collaboration with Jeff Koons'
- When asked directly about how many were produced, they refused to answer, citing confidentiality.
- When asked, the arguably high 750 price tag was due to it being a limited item run (this is fair), as they 'wouldn't be making more'
- I asked multiple times about the vague language they used around this product's limited nature and always got vague, non-answers back, if at all.
- Lexon
They released a second iteration of the balloon dog, that completely invalidates the claims of the first version's exclusivity, which is what the product was bought for.
- They raised the price by 50 for the new product. I asked multiple times what justified the price hike, and was told there were new features in store (this turned out to just be a colour change), and then subsequently told that the initial 750 price was a discount for first time buyers, which contradicts the entire 'limited nature' marketing platform of the first product.
Lexon's Response:
- Poor, to non existent. I was either given vague or no responses on email or had my comments deleted from their social platforms, asking honest questions and raising valid concerns, instead of just simply being able to communicate.
- I was blocked from their social platforms.
All in all, a huge shame. The product itself is in itself ok. But how they have dealt with the issues, and how they mislead the scarcity of the product and then responded to honest questions and feedback tells me everything I need to know in how they value their customer base.
I would seriously rethink if you're planning to buy anything from this company.
Supers objets , joli design , bon son . Commande d'un réveil et d'enceintes .
Livraison rapide .

Resposta da Lexon Design
We got the 2025 lamp balloon dog & love it! It’s fun with lots of options & settings. A real quality piece

Resposta da Lexon Design

Resposta da Lexon Design
Had my tykho for years now! Such an iconic design. I love it!

Resposta da Lexon Design
Absolutely love my Balloon Dog. He’s the life of the party. I took him on Jam Cruise and he made me at least 100 friends. He’s simple to operate and makes people smile. Truly a man’s best friend.

Resposta da Lexon Design
Everything was great, the product is perfectly matching what I wanted

Resposta da Lexon Design
Un produit (réveil flip) vraiment très bien pensé, autant au niveau fonctionnalité que design, et une équipe à l'écoute. Merci!

Resposta da Lexon Design
The Balloon Dog is fantastic. Its packing was so professional. A few hiccups with delivery due to import tax but once it arrived we were so excited.

Resposta da Lexon Design
Love to be owner of this iconic artefact.
It brings joyce and funny light .
Négative: you could include a plug to charge the itrm

Resposta da Lexon Design
When there were issues with the delivery, Lexon's support team went out of their way to arrange a prompt delivery.

Resposta da Lexon Design
I first came across the Lexon alarm clocks in a physical shop. I loved their design and found the flip system quite interesting but didn't buy straight away. It was a few months later when I was looking for an alternative to using my phone as an alarm clock in the morning that I went back to Lexon and bought a mini flip. It was the best thing I did. It's beautiful and small and works so well, it's also very easy to adjust the alarm times and I find the alarm buzz to have the perfect volume/intensity.
So I now go to bed and wake up relaxed as I stay away from my phone for longer.
It's been over a year that I've been using the mini flip and in the last charging something happened and the monitor went all crazy and stopped working. I reached out to Lexon's support, explained that I had tried to reset it without success and they were incredibly sweet and efficient and sent me a replacement mini flip.
I was already a devoted customer as I absolutely love this product and after the experience with their support am now also a big fan of the brand. Great products, great support!

Resposta da Lexon Design
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