Jeg har købt den fineste ballonhund og da jeg troede den var gået i stykker fik jeg hurtig hjælp af kundeservice til hvad der var galt, så jeg kunne bruge lampen igen
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I have sent multiple emails to your support team via your official website BUT NO REPLY after a generic statement that there is delay - refer to your system number 400054 IMAN. That is why I am wr... Ver mais
A empresa respondeu
We received the Lexon x Jeff Koons Balloon Dog Lamp as a wedding gift and are more than happy! The quality and packaging is amazing and the lighting is so clear! Would definitely recommend! Looking fo... Ver mais
A empresa respondeu
My eight year old daughter fell in love with the design of a Lexon alarm clock and saved 40 euros to purchase it. Two or so years later the alarm clock is dead and cannot be resuscitated. Customer s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Depuis sa création en 1991, Lexon n'a cessé de repousser les limites et de cultiver sa différence dans le monde du design tout en restant fidèle à son engagement de rendre les petits objets utiles, beaux, innovants et abordables. Qu'il s'agisse d'accessoires pour la maison, le bureau, les loisirs ou le voyage, Lexon a établi une relation privilégiée avec la créativité et s'est associé aux plus prestigieux designers à travers le monde pour créer des collections intemporelles de produits lifestyle, vendus chaque année à des millions de pièces. Aujourd'hui, avec plus de 30 ans d'existence, +235 récompenses, des collaborations avec des designers de renom, une présence dans 90 pays, Lexon s'est véritablement imposée comme une marque incontournable du design français.
Informações de contacto
125 Avenue des Champs-Élysées, 75008, Paris, França
- support@lexon-design.com
- lexon-design.com
3,7
Aceitável
520 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer experience with Lexon Support Team!
I ordered the Lexon X Jeff Koons Balloon Dog Lamp not at the international website but at the France website, I cannot select my home country for delivery address. Lexon support team has given me the peace of mind by reviewing the details of my order and helped me to correct my delivery address. It's not simply a purchasing experience but it's an excellent customer experience that the Lexon support team has truly treats their customers well, care for what they care. Well done, Lexon support team!
24 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Jeffrey,
Thank you so much for your kind words!
We’re really glad we could assist you and ensure everything went smoothly with your order. Providing peace of mind and a great experience is exactly what we aim for, so your feedback truly means a lot to us.
Lexon Team
Not recommended
I purchased a lamp at the beginning of December as a Christmas gift, expecting it to arrive on time for the holidays. Unfortunately, the experience was extremely disappointing.
The product ended up arriving almost three months later, long after Christmas, making it completely useless as a gift. What made things worse was the lack of communication throughout the entire process. I only received any updates or tracking information after sending multiple emails, and only when I insisted quite strongly.
There was no proactive communication, no proper follow-up, and absolutely no compensation or gesture of goodwill for such a significant delay.
Overall, this was a very frustrating experience. I would not recommend ordering if you expect reliable delivery times or decent customer service.
5 de dezembro de 2025
Opinião espontânea
Resposta da Lexon Design
Dear Ruben,
We’re truly sorry to read about your experience.
we regret the lack of proactive communication on our side, as you should not have had to chase updates.
Please know that your feedback has been shared internally to help us improve both our delivery processes and customer communication.
Kind regards,
Lexon Team
Feels like fine art at an accessible price
I bought the Balloon Dog lamp. Super easy order, shipped on time and love the product. Customer service is also awesome. I dm'd the Lexon team on Instagram with a question about using the lamp while plugged in and they replied almost immediately. Lamp is beautifully made and feels collectible like fun, fine art at a more accessible price.
23 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Customer,
Thank you so much for your kind words! We’re thrilled to hear that you love your Balloon Dog lamp and that your experience from ordering to delivery met your expectations.
It means a lot to us that you see our products as playful pieces of art, and we’re especially glad our team could assist you quickly. Enjoy your lamp, and thank you again for your support ✨
Lexon Team
Unbelievable
First of all, I would like to thank Lexon Design for its collaboration with Jeff Koons — it is simply outstanding.
As for Lexon, there’s little more to say: their work is impeccable.
I placed my order during the summer and, although the wait has been quite long, I’ve been able to follow the entire creation process with great anticipation, which made the experience even more special.
The final result is magnificent: an exceptional piece with outstanding craftsmanship and a truly sublime aesthetic. Without a doubt, a true design icon.
In my case, I purchased the lamp version, and I find it absolutely beautiful. The LED light effects are original, elegant, and adjustable, adding a very appealing extra touch.
10/10 collaboration
10/10 product
10/10 Lexon
20 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Ruben,
Thank you so much for this incredible feedback!
We’re truly honored by your words and thrilled that you enjoyed not only the final piece but also the journey behind it. Collaborating with Jeff Koons has been a very special project for us, and it means a lot to see it resonate this way.
It’s wonderful to hear that the Balloon Dog lamp found its place with you and that you appreciate both the craftsmanship and the lighting effects ✨
Thank you again for your trust and support — 10/10 feedback like this truly makes our day!
Lexon Team
Balloon dog lamp
I bought a balloon dog lamp from Lexon, which I got in February. I absolutely love it! It is a functional piece of art in my living room. Many setting to create different moods. I really is cool!
6 de fevereiro de 2026
Opinião espontânea
Resposta da Lexon Design
Hello,
Thank you so much, Trine, for your lovely feedback!
We’re thrilled to hear that your Balloon Dog lamp has found its place as a functional piece of art in your living room. It’s great to know you’re enjoying the different settings and moods it can create ✨
Thank you again for your support!
Lexon Teal
beautifull piece of design
beautifull piece of design, loved it from the first second!
1 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Hello,
Thank you so much for your kind words!
We’re delighted to hear that you loved your piece from the very first second — that’s exactly the feeling we hope to create ✨
Enjoy your design piece, and thank you again for your support!
Lexon Team
I absolutely love my balloon dog by…
I absolutely love my balloon dog by Lexington design. I get compliments it every time someone sees it and it is such a cool vibe. The various settings are fun to play with and you can change the setting with the mood of the house. It’s absolutely gorgeous and worth it! I highly recommend.
19 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Ali,
Thank you so much, Ali, for your amazing feedback!
We’re thrilled to hear that your Balloon Dog brings such a great vibe to your space and that you’re enjoying the different settings. It’s always a pleasure to know our pieces become conversation starters ✨
Thank you again for your recommendation and support — it truly means a lot to us!
Lexon Team
LexonXJeffKoons Ballon Dog Lamo
The Balloon Dog Lamp was the perfect holiday gift for myself as I received it 2 days before Christmas. Opening that package was a delight in itself as it revealed layers of surprises from the box to the certification, down to the actual item itself. It was well-packed and well-presented. And the lamp itself was a dream. Holding it felt like it was going to be a lamp for keeps. And as soon as I turned it on, the magic happened. The different light options seemed endless and could lift anyone’s mood any given time of the day. It is really worth every penny.
And can I tell you how the great the customer service was. Shout out to Annabel who promptly and patiently responded to all my querries, from taxation, payment mishaps to actual delivery. It made me feel confident that everything will be ok up until I get the package. And more than ok it was☺️
23 de dezembro de 2025
Opinião espontânea
Resposta da Lexon Design
Hello,
Thank you so much for this amazing review!
We’re truly delighted to hear how much you enjoyed the unboxing experience and that the Balloon Dog Lamp brought that “magic” moment to your holidays ✨ That’s exactly what we hope to create with every piece.
It also means a lot to hear your kind words about our customer service — we’ll be sure to pass your message along to Annabel 😊
Thank you again for your trust and support, and enjoy your Balloon Dog!
Lexon Team
Magnifiques lampes ballon dog Jeff Koons
Magnifiques lampes ballon dog que nous avons synchronisées et qui sont une vraie urge forte dans notre décoration de notre intérieur. Nous avons déjà des produits Lexon dont nous sommes fan (les lampes Mina sous tous les formats). J’adore l’artiste Jeff Koons donc une évidence de prendre ces pépites !
11 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Chère Sandra,
Merci beaucoup pour votre superbe retour !
Nous sommes ravis que les Balloon Dog trouvent leur place dans votre intérieur et qu’ils apportent cette touche forte à votre décoration ✨
C’est également un plaisir de savoir que vous êtes déjà fan de nos lampes Mina !
Et en effet, difficile de résister à l’univers iconique de Jeff Koons… 😊
Merci encore pour votre confiance et votre enthousiasme !
L'équipe Lexon
Ajquinteroo’s Lexon review
What I like most about Lexon designs is how they balance simple, refined style with durability. Many of their pieces-especially dinnerware and glassware- look sophisticated but are still practical for everyday use, often being dishwasher-safe and sturdy porcelain. I’m obsessed and get so many comments on this decor!
15 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Hello,
Thank you so much for your kind words!
We’re delighted to hear that you appreciate the balance between refined design and everyday practicality — that’s exactly what we strive for. And we love that your pieces are getting so many compliments ✨
Enjoy your decor, and thank you again for your support!
Lexon Team
Article reçu
Bonjour
Après un temps de stress les choses se sont finalement arrangé !! J ai récupérée ma lampe dog grâce à l intervention d Annabel qui a été très efficace
Et je suis complètement sous le charme de ma lampe qui est superbe 🥰
Les livraisons ont été effectués en retard mais l essentiel est que ce soit réglé
Merci à vous 🌸
Nathalie
13 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour Nathalie,
Merci beaucoup pour votre message et pour ce retour qui nous fait très plaisir.
Nous sommes ravis d’apprendre que la situation s’est finalement arrangée et que vous avez bien pu récupérer votre Balloon Dog. Même si la livraison a pris un peu plus de temps que prévu, nous sommes heureux de savoir que la lampe vous plaît et qu’elle vous a conquise.
Un grand merci également pour vos mots concernant Annabel — je ne manquerai pas de lui transmettre votre message. Elle sera très touchée de savoir que son aide a été appréciée.
Nous espérons que votre Balloon Dog continuera longtemps à illuminer votre intérieur.
L'équipe Lexon
A stunningly crafted piece of art
Had some communication issues (as a result of some bad timing), which I’ve had a thorough explanation and apology for. When I eventually received the item it was beautifully packaged and delivered quickly. The title is self is breathtaking. Incredible well crafted, beautifully designed and quite frankly, stunning. Particularly shout out to Annabel from the social media team who was a hero frankly, and a real credit to the LEXON brand. Professional, polite and did her best to assist me with my initial issues. Very grateful for her assistance - and am besotted with this stunning piece of art. The quality shows from every angle.
7 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Hello,
Thank you very much for your kind and thoughtful review.
We’re truly delighted to hear how much you’re enjoying your Balloon Dog, and that the experience — from communication to delivery — ultimately met your expectations. Your description of the piece means a lot to us.
A special thank you as well for your kind words about Annabel. I will be sure to share your message with her. She will be very happy to know her support made a difference. She is indeed a wonderful part of the Lexon team.
We hope your Balloon Dog continues to bring joy and character to your space for a long time to come.
Lexon Team
Paul's first class customer service at Lexon Design…
Paul's customer service at Lexon Design is first class. He was kind, informative and engaging. He took time to listen to my comments and immediately fixed my problem. I was setting the clock wrongly and Paul assisted me to set it correctly. It is rare these days for companies to care about their customers but Lexon Design are obviously a step above others. They care about their customers and that care is reflected in the top class quality of their goods.
11 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Andrew,
Thank you so much for your wonderful review!
We’re delighted to hear that Paul was able to assist you with kindness and efficiency. Taking the time to listen and help our customers is truly at the heart of what we do, and your message means a lot to the whole team.
We’re also very happy that your clock is now perfectly set up.
Your trust in both our service and the quality of our products is the best reward we could hope for.
Thank you again for your support — it inspires us every day!
Lexon team
Très bien
Malgré le retard de livraison, je valide à 100% la balloon dog lamp, très belle et de super qualité. Merci à Annabel au service client qui a été efficace et très réactive.
12 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour Mallory,
Merci beaucoup pour votre retour !
Nous sommes ravis d’apprendre que vous adorez votre Balloon Dog Lamp 😊 Son design et sa qualité font partie de ce que nous souhaitons offrir de meilleur.
Nous sommes sincèrement désolés pour le retard de livraison, et nous vous remercions pour votre patience. Un grand merci également pour votre mention d’Annabel : nous ne manquerons pas de lui transmettre votre message, elle sera ravie de savoir que son accompagnement vous a aidé.
Encore merci pour votre confiance !
L'équipe Lexon
Ein wirklich hervorragender Support…
Ein wirklich hervorragender Support Service. Sehr freundlich, absolut entgegenkommend. Und in der Lage eine sehr gute Lösung zu finden. Ich bin mit dieser Firma sehr zufrieden und kann sie nur weiterempfehlen. Besonders begeistert war ich von dem freundlichen Personal. Dass ich nicht nur um eine gute Lösung bemüht, sondern sie auch findet!
11 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Hallo,
Ein herzliches Dankeschön für Ihre so positive Bewertung!
Wir freuen uns sehr zu hören, dass unser Support‑Service Ihre Erwartungen erfüllen konnte. Freundlichkeit, Aufmerksamkeit und das Finden passender Lösungen stehen bei uns im Mittelpunkt, und es ist schön zu sehen, dass dies für Sie einen Unterschied gemacht hat.
Ihre Empfehlung bedeutet uns sehr viel und motiviert das gesamte Team, weiterhin in diese Richtung zu arbeiten. Wir geben Ihr Lob selbstverständlich gerne an unsere Mitarbeiter weiter – sie werden sich sehr darüber freuen, dass ihre Unterstützung Sie begeistert hat.
Nochmals vielen Dank für Ihr Vertrauen.
Wir stehen Ihnen jederzeit gerne zur Verfügung!
Mit freundlichen Grüßen
Lexon Team
I ordered The Balloon Dog light…
I ordered The Balloon Dog light version, a creation by Lexon Design and Jeff Koons.
I always say, the devil is in the details and you see from the packaging till the product itself, every detail has been taken care off.
For example, how you can have so many choice options by 1 single nose button.
A amazing blending between Art and Tech for a tech boy lik me. Strong recommendation!
The also have a sound dog by the way to play your favorite music through.
12 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Vic,
Thank you so much for your wonderful review! We’re delighted to hear that you’re enjoying the Balloon Dog Light and that the attention to detail — from the packaging to the user experience — truly stood out to you.
We put a lot of effort into making our products intuitive and thoughtfully designed, so it means a lot to know that the single-button interface and the blend of art and technology resonated with you. That’s exactly the experience we aim to create.
We also appreciate your strong recommendation — thank you! And if you ever feel like exploring more, our Sound Dog is indeed a fun companion for enjoying your favorite music.
Thanks again for your trust and enthusiasm.
Lexon Team
Achat Mino T
Achat Mino T. Quelques mois après, le ressort du mousqueton s’est fragilisé ou cassé. J’ai contacté par mail Lexon pour expliquer le problème. Il a suffit de 2,3 mails et quelques photos ou vidéo, pour qu’on me propose le remplacement de ma Mino défectueuse (sans retour de celle-ci). Politique audacieuse et service client excellents. J’approuve totalement
7 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour Raphaël,
Un immense merci pour votre retour ! Nous sommes ravis d’apprendre que votre expérience avec notre service client a été à la hauteur de vos attentes.
La qualité de nos produits et votre satisfaction sont au cœur de nos priorités. Lorsque l’un de nos articles présente un défaut, il nous paraît essentiel de trouver une solution simple, rapide et efficace — et nous sommes heureux que cela ait été le cas pour votre Mino T.
Merci encore pour votre confiance et votre recommandation.
L’équipe Lexon
On continue dans la lancée avec ce qui…
On continue dans la lancée avec ce qui aurait pu être la plus belle collaboration de Lexon avec le talentueux designer Jeff Koons. Commande passée en Décembre 2025 pour une livraison garantie en Janvier 2026. Ça se comprend. 750€ pour ce bel objet. En vacances à la montagne fin février je reçois enfin la confirmation de livraison de l’objet par le transporteur FedEx. Je demande à le faire livrer en point relais au carrefour près de chez moi. FedEx me confirme la livraison. À mon retour de vacances je passe au point relais. PAS DE COLIS REÇU… j’ouvre une réclamation auprès du transporteur. Après vérification ils ne trouvent pas mon colis et me redirige vers le support LEXON. Je recontacte cette Louise du support qui avait été très aimable lors de mes premiers échanges avec le support Lexon lorsque je commençais à m’inquiéter de ne pas avoir de nouvelles de la livraison de mon achat. Depuis aucune nouvelle… le support ne répond plus. Pas de confirmation de leur part que des investigations sont menées avec le transporteur FedEx. J’ai perdu 750 euros. L’affaire part en justice….
11 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Cher Thomas,
Nous sommes vraiment désolés pour cette expérience et comprenons parfaitement votre ressenti.
Vous êtes revenu vers nous avec des informations claires, et un contretemps avec le transporteur a créé cette siuation.
Nous avons relancé FedEx et réouvert une réclamation interne afin d’obtenir rapidement des réponses précises. En parrallèle, vous recevrez votre commande prochainement.
Encore navrés pour cette attente. Nous restons à votre entière disposition.
L'équipe Lexon
Incroyable
Malgré un gros couac de livraison, l équipe support de Lexon a été extrêmement réactive, disponible et impliquée pour trouver une solution. Paul du service client a été vraiment exemplaire, ce qui mérite d’être souligné.
11 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour Eric et Sissia,
Merci beaucoup pour votre message et pour ce retour très encourageant.
Un grand merci d’avoir pris le temps de souligner le travail de notre équipe support — votre retour compte beaucoup pour nous et pour toute l’équipe Lexon.
Très belle journée à vous,
L’équipe Lexon
I sent a mail yesterday evening late…
I sent a mail yesterday evening late and got a perfect support by Paul immediately. Great service!
9 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Peter,
Thank you very much for your kind feedback! ⭐
We’re really glad to hear that you were satisfied with the support you received. Providing quick and helpful assistance is something we truly care about.
Thank you again for taking the time to share your experience — it means a lot to us and to our team.
Best regards,
Lexon Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.