Jeg har købt den fineste ballonhund og da jeg troede den var gået i stykker fik jeg hurtig hjælp af kundeservice til hvad der var galt, så jeg kunne bruge lampen igen
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I have sent multiple emails to your support team via your official website BUT NO REPLY after a generic statement that there is delay - refer to your system number 400054 IMAN. That is why I am wr... Ver mais
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We received the Lexon x Jeff Koons Balloon Dog Lamp as a wedding gift and are more than happy! The quality and packaging is amazing and the lighting is so clear! Would definitely recommend! Looking fo... Ver mais
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My eight year old daughter fell in love with the design of a Lexon alarm clock and saved 40 euros to purchase it. Two or so years later the alarm clock is dead and cannot be resuscitated. Customer s... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Depuis sa création en 1991, Lexon n'a cessé de repousser les limites et de cultiver sa différence dans le monde du design tout en restant fidèle à son engagement de rendre les petits objets utiles, beaux, innovants et abordables. Qu'il s'agisse d'accessoires pour la maison, le bureau, les loisirs ou le voyage, Lexon a établi une relation privilégiée avec la créativité et s'est associé aux plus prestigieux designers à travers le monde pour créer des collections intemporelles de produits lifestyle, vendus chaque année à des millions de pièces. Aujourd'hui, avec plus de 30 ans d'existence, +235 récompenses, des collaborations avec des designers de renom, une présence dans 90 pays, Lexon s'est véritablement imposée comme une marque incontournable du design français.
Informações de contacto
125 Avenue des Champs-Élysées, 75008, Paris, França
- support@lexon-design.com
- lexon-design.com
3,7
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520 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 96% das suas opiniões negativas
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Fantastic product
I had an initial problem with a delay in the delivery of the balloon dog - but once I contacted the company, they were very responsive to my concerns. The balloon dog was delivered without an issue, and is fantastic. I can light it according to the mood of the event I am hosting - it looks great, and is a conversation starter! Fantastic product that I would highly recommend.
30 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Dru,
Thank you so much for your feedback!
We’re sorry again for the initial delay, but we’re really glad to hear that our team was able to assist you and that everything was resolved smoothly.
It’s wonderful to know that your Balloon Dog is now part of your events and setting the mood.
Thank you for your recommendation and your trust!
Lexon Team
Lexon was responsive and kind
Lexon was responsive, quick to reply to my questions, and was proactive when communicating a later ship date than expected. I love my little Jeff Koon’s lamp and thank you Lexon for the wonderful experience.
30 de janeiro de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Steve,
Thank you so much for your kind words!
We’re delighted to hear that you had a great experience with our team and that you love your Jeff Koons lamp ✨
It means a lot to us that you appreciated our communication and support — we always strive to provide the best possible experience.
Enjoy your Balloon Dog lamp, and thank you again for your trust!
Lexon Team
Bonjour
Bonjour
je suis ravie d'avoir reçu ma lampe et personnellement je n'ai à ce jour pas rencontré de problème. j'ai d'ailleurs recommandé une deuxième lampe.
30 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Chère Michelle,
Merci beaucoup pour votre message, nous sommes ravis de savoir que vous êtes satisfaite de votre lampe Lexon.
Ravi d’apprendre que vous en avez même recommandé une seconde, merci pour votre confiance !
Très belle journée à vous,
L’équipe Lexon
Quick and helpful
Quick and helpful. Real people not bots. Unfortunately the page cannot be reached via the Amazon Review-Link.
27 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Matthias,
Thank you very much for your kind feedback.
We’re really glad to hear that you found our support quick and helpful, and yes, very much human ;)
Thanks again for your support!
Lexon Team
Dear Lexon company
Dear Lexon company
Dearest Miss Victoria and Mr. paul of custumer service
Thank you very much for your service and your amazing products.
I have bought 2 Dod speakers and 1 Dog lamp...My family and me rnjoy them vey much. i wish you all best with the 2026 models...Moti Levi.. best regards
1 de janeiro de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Moti,
Thank you very much for your kind message, it truly means a lot to us.
We are delighted to hear that you and your family are enjoying your Balloon Dog Speaker and Lamp. Your support and positive feedback are greatly appreciated and will certainly be shared with Victoria and the team.
We also appreciate your encouragement regarding our upcoming 2026 models — we look forward to continuing to bring you products you will love.
Lexon Team
I love the balloon dog
I love the balloon dog, it is a real eye catcher
28 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Robin,
Thank you very much for your kind feedback.
We’re delighted to hear that you love the Balloon Dog and that it makes such a strong impression — it truly is a unique piece.
We hope you continue to enjoy it!
Lexon Team
Fantastique expérience
Fantastique expérience et ravie de ma lampe Ballon Dog. Vivre l'aventure de la création de cette lampe, l'avoir attendue patiemment pour la recevoir juste avant noël comme un magnifique cadeau.
L'objet est magnifiquement réussi et je suis conquise.
Je réitérerai l'expérience avec joie!
12 de dezembro de 2025
Opinião espontânea
Resposta da Lexon Design
Chère Sabine,
Merci beaucoup pour votre magnifique message.
Nous sommes ravis que votre expérience ait été à la hauteur de vos attentes et que votre lampe Balloon Dog vous apporte entière satisfaction. Savoir que vous avez vécu cette attente comme une véritable aventure et que la réception juste avant Noël a rendu ce moment encore plus spécial nous touche particulièrement.
Nous serions bien sûr ravis de vous accompagner à nouveau pour une future expérience.
L'équipe Lexon
J’ai été eu des premières à commander…
J’ai été eu des premières à commander l’Exo Design lampe.
Après quelques problèmes de logistique et de retard ce dernier est arrivé et je dois dire que c’est une réussite complète très beau Design quand elle était éclairée c’est magique c’est un un objet d’art magnifique je vous recommande chaleureusement
28 de agosto de 2025
Opinião espontânea
Resposta da Lexon Design
Chère Catherine,
Merci beaucoup pour votre message et pour votre confiance.
Nous vous remercions d’avoir été parmi les premières à commander la lampe Balloon Dog, et nous vous présentons à nouveau nos excuses pour les désagréments liés aux délais de livraison.
Nous sommes toutefois ravis d’apprendre que le produit est à la hauteur de vos attentes et que son design ainsi que son rendu lumineux vous plaisent autant. Votre recommandation chaleureuse nous touche sincèrement.
Merci encore pour votre soutien et votre patience.
Bien cordialement,
L'équipe Lexon
It's worth it
I questioned the price initially but I'm glad I bought it. The quality is definitely worth it. The battery life could be better, but still an amazing piece.
27 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Hello,
Thank you very much for your honest feedback.
We’re delighted to hear that you are happy with your purchase and that the quality met your expectations. Your comment regarding the battery life is well noted, and we truly appreciate you sharing it with us as it helps us continue to improve our products.
We hope you continue to enjoy your piece!
Lexon Team
I Love the Jeff Koon Ballon dogs
I Love the Jeff Koon Ballon dogs. I bought both as family members. They are each great in his own way - the Speaker & the Lamp. Really cool and a good investment I hope ;-)
27 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Stefan,
Thank you very much for your kind message.
We’re delighted to hear that you love the Jeff Koons Balloon Dogs and that both the speaker and the lamp have found their place in your family. Each piece indeed has its own character, and it’s great to know you appreciate them both.
We hope they will continue to bring you enjoyment for a long time to come.
Lexon Team
Bon produit et jolie design
10 de outubro de 2025
Opinião espontânea
Resposta da Lexon Design
Bonjour Loann,
Merci beaucoup pour votre message.
Nous sommes ravis que le produit et son design vous plaisent. Votre retour nous fait très plaisir.
Nous espérons que vous continuerez à en profiter pleinement !
L'équipe Lexon
In LOVE with these balloon-dogs!!!
In LOVE with these balloon-dogs!!!
I really treated myself with these 2 guys and they give me a smile everyday I spot them somewhere in between my furniture...
I ordered 1 baloon dog with "light" and 1 balloon dog with "speakers" and I love them both.
Yes, the delivery took a little longer than expected but the customer service was always very friendly and there for me. I really do appreciate friendly customer service nowadays...
So I did not mind too much about delayed delivery. When the product was finally shipped I immediately became full tracking information over country borders (my dogs were shipped to Germany) and it just took some days for my 2 dogs to arrive. They had been packed very safely. The dogs themselves are packed in beautiful boxes showing the balloon dog on the lid.
I love them both. The LED-dog shows beautiful colored adaptable light and although of course because of the size there is a lack of bass, the speaker dog has very clear sound and one can feel the music vibrations when picking it up. It's great for music (I don't like it if the tracks contain too many drum cymbals though, as they sound a little bit "stressful" as it pushes the speakers to the limit), listening to podcasts or using it as an external speaker while talking on my mobile phone. The microphone also seems to have good quality - up to now nobody complained when I use the dog microphone for telephoning....
I also really like the size of the dogs. Some might consider them as quite small, but to me they have the perfect size to easily carry them around and one can always find a little spot to place them where they can look good 🙂. This makes their everyday use very practical.
There comes a microfibre-cloth with each dog which is very cute (it has a ballondog engraved /printed on it) and perfect to give them a clean from time to time to remove dust from the surface.
I recommend everybody to open their homes to welcome a balloon doggy (they don't need to be walked by the way 😉). They are adorable! 🥰
11 de fevereiro de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Alexandra,
Thank you so much for your amazing and detailed review, it truly made us smile!
We are absolutely delighted to hear how much you love your two Balloon Dogs and how they bring a bit of joy into your everyday life. It’s wonderful to know that both the lamp and the speaker each found their place in your home and that you are enjoying their design, functionality, and versatility.
We also sincerely appreciate your understanding regarding the delivery time and your kind words about our customer service — this means a great deal to us. Your detailed feedback on the sound, lighting, size, and overall experience is incredibly valuable and helps us continue to improve.
Your message perfectly captures the spirit of these pieces, and we couldn’t be happier that they have found such a welcoming home.
Lexon Team
Ordered my balloon lamp in June did not…
Ordered my balloon lamp in June did not receive until January. Long wait but it was well worth it!!! Love it . Beautiful art piece.
19 de janeiro de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Sharon,
Thank you very much for your message.
We sincerely apologize for the long delay you experienced and truly appreciate your patience throughout this time. It means a lot to us to hear that, despite the wait, you feel it was worth it and that you love your Balloon Lamp.
We’re delighted that it has found a place in your home as a beautiful art piece.
Lexon Team
happy with this unique lamp
after initial Problems using the wrong power adapter (30w instead of 10-20w), the very kind support solved the problem, now I have much fun with this unique lamp. every customer visiting me is asking about this lamp.
27 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Hello,
Thank you very much for your feedback.
We’re glad to hear that the initial issue was quickly resolved with the help of our support team, and that you are now fully enjoying your unique lamp.
It’s especially nice to know that it catches the attention of your guests — that’s exactly the kind of experience we hope to create.
Thank you again for your trust, and we hope to see you again soon.
Lexon Team
Love the Koons balloon dog lamp
Love the Koons balloon dog lamp! Everything as described and a great addition to my collection and gives hours of enjoyment! Thanks Levon and Luminere!
27 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Dwight,
Thank you so much for your kind feedback and for your support.
We’re delighted to hear that you love your Balloon Dog lamp and that it has found a special place in your collection. It’s great to know it brings you so much enjoyment.
We truly appreciate your trust and look forward to welcoming you again.
The Lexon Team
Het duurde lang voor levering maar dit…
Het duurde lang voor levering maar dit werd wel medegedeeld
De lamp is een aanwinst en een prachtig object.
27 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Hallo Astrid,
Hartelijk dank voor uw feedback en uw vertrouwen.
We begrijpen dat de levertijd wat langer was en waarderen het dat u dit vermeldt. We doen ons best om hier steeds transparant over te communiceren.
We zijn erg blij om te horen dat de lamp u bevalt en dat u het als een mooi object ervaart.
Nogmaals bedankt en graag tot een volgende keer.
Het Lexon-team
Achat coup de cœur pour le Balloon Dog…
Achat coup de cœur pour le Balloon Dog livré pile à temps pour Noël.
Petit souci technique à l'utilisation très vite pris en charge et résolu par l'équipe SAV.
22 de dezembro de 2025
Opinião espontânea
Resposta da Lexon Design
Chère Caroline,
Merci beaucoup pour votre retour et pour votre confiance.
Nous sommes ravis que votre Balloon Dog ait été un véritable coup de cœur et qu’il ait pu arriver à temps pour Noël.
Nous vous remercions également pour votre compréhension concernant le petit souci technique, et sommes heureux que notre service après-vente ait pu vous apporter une solution rapide et satisfaisante.
Au plaisir de vous accompagner à nouveau.
Bien cordialement,
L’équipe Lexon
Excellent achat du ballon Dog
Excellent achat du ballon Dog , malgré une longue attente , lors de l’envoi , heureusement le service de Lexon a été très professionnel sur le suivi et les réponses à mes questions .
Pour le deuxième drop un peu de cafouillage pour le départ mais tout est rentré dans l’ordre : parfait 👍 .
26 de fevereiro de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour Gilles,
Merci beaucoup pour votre retour et pour votre confiance.
Nous sommes ravis que votre Balloon Dog vous plaise et que vous ayez apprécié le professionnalisme de notre service client tout au long du suivi de votre commande.
Nous nous excusons pour les délais d’expédition ainsi que les ajustements nécessaires lors du second drop. Nous travaillons continuellement à améliorer ces points afin de vous offrir une expérience toujours plus fluide.
Votre satisfaction reste notre priorité, et nous espérons vous revoir très bientôt.
Bien cordialement,
L’équipe Lexon
Firma Lexon: Große Katastrophe !!
Im Dezember 2025 habe ich eine Ballon Dog-Lampe von Jeff Koons bestellt, die als Weihnachtsgeschenk geplant war. Schon kurz nach der Bestellung erhielt ich den Hinweis, das mit einer Lieferung vor Weihnachten nicht zu rechnen ist mit einer Anlage, die einen Geschenkgutschein enthielt. Danach Totenstille!! Auf meine Nachfragen im neuen Jahr erhielt ich immer wieder vorgefertigte vertröstende Antworten. Erst Anfang März, nach Androhung eines Verfahrens durch einen Rechtsanwalt erhielt ich durch den angeblichen Lieferanten Hermes (der mieseste Lieferdienst in Deutschland) zwei Liefertermine am 5. und 6. März, an denen kein Fahrer auftauchte. Einen angeblichen Lieferversuch am 7.3. können wir durch unsere Hauskamera widerlegen.
Am 9.3. dann die Meldung von Hermes, sie hätten das Paket gar nicht, es wäre auf dem Weg zurück zu Lexon. Erst nach Festsetzung einer letzten Frist kam die Lampe dann am 25.3 mit dem Angebot von 5% Rabatt bei uns an. Aber selbst der Rabattbetrag wurde von Lexon falsch berechnet, da sie 35,00 Euro überwiesen und nicht 37,50 Euro. Ich kann nur raten: Finger weg von dieser Firma, die Begriffe wie Kundenzuwendung, Verlässlichkeit oder saubere Information nicht kennen!
25 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Guten Tag,
vielen Dank für Ihr Feedback.
Es tut uns aufrichtig leid, dass Ihre Erfahrung nicht unseren Standards entsprochen hat, insbesondere im Zusammenhang mit einem geplanten Weihnachtsgeschenk. Die geschilderten Lieferprobleme entsprechen nicht unserem Qualitätsanspruch.
Bezüglich des Erstattungsbetrags möchten wir klarstellen, dass dieser inzwischen korrigiert und vollständig ausgeglichen wurde.
Bitte seien Sie versichert, dass wir die Situation intern geprüft haben und weiterhin daran arbeiten, unsere Prozesse sowie die Zusammenarbeit mit unseren Versandpartnern zu verbessern.
Mit freundlichen Grüßen,
Das Lexon Team
Produit de qualité et équipe…
Produit de qualité et équipe professionnelle malgré le retard de livraison de ma lampe.
27 de dezembro de 2025
Opinião espontânea
Resposta da Lexon Design
Bonjour Guy,
Merci beaucoup pour votre retour positif sur la qualité de nos produits et le professionnalisme de notre équipe.
Nous sommes toutefois désolés pour le retard de livraison rencontré avec votre lampe et comprenons que cela ait pu impacter votre expérience. Nous faisons constamment notre possible pour améliorer nos délais et éviter ce type de situation.
Nous espérons que votre produit vous donne entière satisfaction et restons à votre disposition si besoin.
L’équipe Lexon
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