After adding all the information required I was asked to complete my banking details. After I did that I was quickly sent to another page that stated 'Payment Please continue to our payment provider... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
UPDATE: Policy was received into the spam folder. Good service, premium ok, cheaper than others, but still way too expensive. Of course it's the claim situation that's the important revie... Ver mais
A empresa respondeu
Very pleased. I spoke to a very helpful young gentleman over the phone who explained everything very well , answered all my questions and sorted a problem that had occurred trying to get their insuran... Ver mais
A empresa respondeu
I called direct to get a quote. Didn't have to wait long before call was answered. Tom the advisor was extremely helpful. He explained everything clearly. He did not rush through the information... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Lifetime Pet Cover began in 2014, inspired by a personal experience when a cherished family pet became seriously ill, and the existing insurance didn’t provide the support that was needed. That experience sparked a commitment to create pet insurance that puts pets and their owners first. We believe in keeping things simple and focused on quality which is why we offer only Lifetime policies, designed to provide lasting protection, with five levels of cover to suit your needs. As a team of dedicated pet lovers, we’re committed to providing reliable service and insurance you can truly count on. Our goal is simple - to be here when you need us, protect your pet and give you peace of mind.
Informações de contacto
The Old Dairy, Western Court, Bishops Sutton, SO24 0AA, Winchester, Reino Unido
- 02037500022
- hello@lifetimepetcover.co.uk
- lifetimepetcover.co.uk
Lifetime Cover for Cats & Dogs
4,5
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Lifetime Pet Cover
Hi Paul, thank you for your feedback! We’re thrilled to hear you’re happy with both our service and your policy. We really appreciate you choosing us to protect your pet :)
New pet policy
I can only review on taking out the policy as thankfully haven't needed to make a claim. The process was straightforward.
9 de janeiro de 2026
Resposta da Lifetime Pet Cover
Hi Anne, thank you for your feedback. We are glad to hear that taking out the policy was straightforward. We hope your pet stays happy and healthy and we’ll be here to support you if you ever need to make a claim in the future. Thank you for choosing us.
Great cusomer service and efficient…
Great cusomer service and efficient process.
12 de janeiro de 2026
Resposta da Lifetime Pet Cover
Hi Sarah, thank you for your kind feedback! We are delighted to hear you experienced great customer service and found the process efficient. It’s lovely to know our team could make things straightforward for you 😊
Very mixed
Overall insurance and actual cover is good but the confusion of them being taken over by another service (Covea) and then apparently recently switching back again has been messy to navigate with some significant delays responding to claims. Customer service is usually good but sometimes won’t be able to hear the call handler due to background noise on their side. Not the worst but also not the best pet insurer
9 de janeiro de 2026
Resposta da Lifetime Pet Cover
Hi Bronte, thank you for taking the time to share your feedback. We are glad to hear you are happy with the level of cover overall but we are sorry for any confusion or disruption caused by the changes to our claims handling arrangements, we understand how delays can be frustrating - especially when you’re waiting on a claim. Your comments about call quality are also noted, and we’ll be sharing this with the team to review. Thank you for your patience and for taking the time to let us know about your experience.
Resposta da Lifetime Pet Cover
Hi Joan, thank you for your review. We are glad to hear the process was swift and straightforward for you and that you were happy with the price too. We really appreciate you choosing us.
It was a very quick and easy process.
9 de janeiro de 2026
Resposta da Lifetime Pet Cover
Thank you for your feedback! We are really pleased to hear you found the process quick and easy. Thank you for choosing us to protect your pet :)
Most competitive quote for maximum…
Most competitive quote for maximum coverage for my dog.
7 de janeiro de 2026
Resposta da Lifetime Pet Cover
Hi Ivana, thank you very much for your feedback. We are really glad to hear you found our quote competitive and that it offered the level of cover you were looking for. We appreciate you choosing us to protect your dog.
The price was very good easy to sign up…
The price was very good easy to sign up and money was withdrawn on agreed date.
17 de dezembro de 2025
Resposta da Lifetime Pet Cover
Hi Anne, thank you for your feedback :) It is great to hear you were happy with the price, found it easy to sign up and that everything was processed as expected. Thank you for choosing us to protect your pet.
Not a straight forward renewal due to…
Not a straight forward renewal due to change of ownership but dealt with easily and efficiently. Thank you.
2 de janeiro de 2026
Resposta da Lifetime Pet Cover
Hello and thank you for your feedback! We are glad to hear that despite the change of ownership making the renewal a little more complex, everything was handled smoothly and efficiently for you. We really appreciate you taking the time to share your experience.
Shocking customer services.
Cannot reach them by phone or email.
Tried to call for over 8 hours over 3 days.
Just same old voice recordings and then after 30 minutes, the voice says there has been a technical issue.
Tried email as allegedly it is quicker.
Still waiting 3 days later for a reply.
Also there is no options when you first phone through it was busy mistake Impressed 3 that it did anything.
Tried option 1-5 and still no joy.
Trying to upload images of issues but not allowed.
Avoid this company if you need to get any answers.
3 de janeiro de 2026
Opinião espontânea
Resposta da Lifetime Pet Cover
Hi, we are very sorry to hear about your experience and appreciate you bringing this to our attention. This isn’t the level of service we aim to provide, and we completely understand how frustrating this must have been.
Ensuring our customers can easily access support is extremely important to us. Under normal circumstances, we offer quick response times by both phone and email, and we take any disruption to this service very seriously. We were operating under reduced and adjusted opening hours over the Christmas period, which may have contributed to the difficulty you experienced in reaching us.
We’ve tried to look into this further however based on the contact information available to us, we haven’t been able to identify any incoming calls linked to your details. For this reason, our team has reached out directly to request a little more information so we can fully investigate what may have gone wrong and resolve this properly.
Regarding your email, we can see that it was sent on Saturday morning. As our normal opening hours are Monday to Friday, 9am–5pm, your message was responded to at 9:45am on the next working day. We are also actively trying to assist with the request you raised via email, but unfortunately we are unable to progress this further until we receive your response.
Thank you for your patience and for giving us the opportunity to investigate this further as we genuinely want to understand what happened and ensure this doesn’t happen again.
Resposta da Lifetime Pet Cover
Hi Laurie, thank you very much for your feedback :) It is great to hear you found everything quick and great value. Thank you for choosing us to protect your pet.
Resposta da Lifetime Pet Cover
Hi Wendy, thank you for your feedback! We’re really pleased to hear you found it easy to understand the options and choose the right cover for your pet. We appreciate you choosing us :)
Easy clear website
Easy clear website, with easy option to pay, quick email notification
10 de dezembro de 2025
Resposta da Lifetime Pet Cover
Hi Julie, thank you for your feedback! We’re glad to hear you found the website clear and easy to use, and that everything from payment to receiving your documents was nice and straightforward. We really appreciate you choosing us for your pet’s cover :)
Answered my call swiftly and…
Answered my call swiftly and efficiently, smooth experience,
8 de dezembro de 2025
Resposta da Lifetime Pet Cover
Hi Michael, thank you for sharing your feedback. We’re really pleased to hear your call was answered quickly and that everything went smoothly. It’s great to know our team could assist you efficiently.
Very easy to purchase policy
Very easy to purchase policy. Easy online application form.
4 de dezembro de 2025
Resposta da Lifetime Pet Cover
Hi Clare, thank you for your feedback :) It’s great to know the process made things easy for you. Thank you for choosing us to protect your pet!
Avoid this company
If you actually read the substance of the reviews below, you will see that Lifetime are great at giving quotes and setting up accounts, but if you try to make a claim they will put up every possible barrier to paying out.
Our rescue dog needed a tissue sample taking from a concerning lump. This was not a particularly expensive procedure, but we claimed nonetheless - that's why we are insured right? The process of making a claim is complex and time consuming, much more so than any other insurer I've used in any context. Over the next month they asked for various other documents, including a microchip certificate (I'd provided the number and full medical history at the point of claiming). They looked for any inconsistencies in our information, and tried to find any excuse to refuse us cover (including referencing his nervous behaviour when we first visited the vet 4 years ago as a young rescue dog).
The whole process took over a month, and progress only occurred when I phoned them up and chased it. It is clear that they were looking for any way to deter claims in the first place (by making the process needlessly complicated and stressful) and then they were looking for any excuse to refuse payment (by nitpicking irrelevant historical details over the course of a month in his medical history, implying that certain niche paperwork was necessary for the claim and just delaying the whole process to a ridiculous extent).
I wish I had read the substance of the reviews below before signing up with Lifetime, as I will be cancelling my renewal and advising any other pet owners to avoid them. Making a claim has never been as stressful as this was - avoid them and save yourself the stress.
3 de dezembro de 2025
Opinião espontânea
Resposta da Lifetime Pet Cover
Hi Joe, thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how stressful it must have been for you while making a claim.
At Lifetime Pet Cover, our goal is always to support pet owners throughout the claims process, though the specific procedures are managed by our claims handler.
While we know this doesn’t change your experience, we do receive positive feedback on our claims process. However, every pet and situation is unique, and we’re truly sorry that yours was so disappointing.
While we do require certain documentation and checks to ensure claims are accurate and valid, we appreciate that this can feel complex and time-consuming, especially when you’ve already provided a lot of information. We also understand that historical information about a pet can feel irrelevant or unnecessary, but our claims process is designed to confirm coverage and ensure that policies are applied fairly for all customers. That said, we’re very sorry that you felt this added unnecessary stress, and your feedback will be shared with the team to review how we can make the process clearer and smoother in the future.
If you’d like us to look into this further or discuss your experience directly, our customer care team can be contacted at hello@lifetimepetcover.co.uk or 0203 750 0022. We’d like the opportunity to ensure your concerns are properly addressed.
Terrible
Terrible. They refused to pay out and I am financially ruined and can't look after any dog anymore. Disgraceful
21 de setembro de 2025
Resposta da Lifetime Pet Cover
Hi Dan, we’re very sorry to hear about your experience and completely understand how distressing this must be.
Unfortunately, we can’t access the details of your policy or claim through this platform, so we’re unable to investigate or provide specific advice here. We would really like the opportunity to look into this further and support you. Please contact our customer care team directly at hello@lifetimepetcover.co.uk or 0203 750 0022 so we can review your situation and help where possible.
Resposta da Lifetime Pet Cover
Hi Jayne, thank you for your feedback :) We’re really glad to hear you found the quote process easy and the wording clear - that’s exactly what we aim for. We really appreciate you choosing us to protect your pet.
Resposta da Lifetime Pet Cover
Hi John, thank you so much for your feedback. It is great to hear you found the process simple and the premium competitively priced. Thank you for choosing us :)
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.