Unpaid Publisher Earnings and No Response From Support
I am extremely disappointed with Liftoff Monetize (formerly Vungle).
As a publisher, I have two outstanding invoices totaling USD 51.46:
- July 2026: USD 48.48 (due September 30, 2026)
- August 2026: USD 2.98 (due October 31, 2026)
My payment method is PayPal, and my accumulated earnings have exceeded the stated USD 50 minimum payout threshold.
As of November 2, 2026, I have not received any payment. Both invoices remain marked as "In process" in the publisher dashboard, with no payment date or transaction confirmation.
I contacted the Liftoff Payments Team on October 15, 2026, requesting clarification about my outstanding balance. Unfortunately, I have received no response.
My main concern is not just the unpaid amount, but the lack of communication and transparency. Publishers deserve clear payment updates and timely responses when their earnings are involved.
I expect Liftoff to investigate these outstanding invoices, provide a clear explanation, and confirm when my earnings will be transferred to my PayPal account.
Until this issue is resolved, I cannot recommend Liftoff Monetize based on my experience.








