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Lightning Fibre Opiniões 5105

TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Lightning Fibre listened to what the problem was, immediately raised a ticket and booked the engineer for the next day. Two hours later he called round as he was free, saw where the fox cubs had chewe... Ver mais

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Classificada 5 em 5 estrelas

I switched to Lightning Fibre last month. Before installation I phoned Lightning Fibre and arranged a pre installation visit to talk me through what would happen and answer any questions. Three days... Ver mais

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Classificada 5 em 5 estrelas

Engineer arrived on time and extremely courteous, helpful young man who explained everything. Also, Dylan in office who I spoke to initially was very very helpful. Really great to deal with real pe... Ver mais

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Classificada 5 em 5 estrelas

We contacted lightning fibre with a view to having super fast fibre installed. In just over a week from site visit the installation was completed and everything was switched over to the new system. Th... Ver mais

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Informações sobre a empresa

  1. Operadora de telecomunicações
  2. Operador de Internet
  3. Serviço de hospedagem web

Sobre Lightning Fibre

Escrito pela empresa

Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.

Residential Business News

We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.

Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).

⚡️Full fibre broadband from £26/month.

⚡️And with Lightning Fibre there are no mid-contract price rises!


We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.

⚡️You can talk to a real person from 8 am to 8 pm every day!

Switch Smart. Switch Local.

Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.

What is ‘fibre’ vs ‘full fibre’?

Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".

Some of our national awards:

🏆Best Consumer ISP (<100k customers) ISPA Awards 2025

🏆Best Customer Experience ISPA Awards 2025

🏆2025 Broadband Provider of the Year - Connected Britain Awards.

🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024

🏆Best Consumer ISP (<50k customers) ISPA Awards 2023

#FullFibreRocks ⚡️


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

5 mil opiniões

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Stress free service with Lighting Fibre

The change over from my old provider to Lightning Fibre was seamless. The guy in the office and the engineers who did the installation where so accommodating, the instal is virtually invisible. What a great job thank you so much.

24 de abril de 2026
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Resposta da Lightning Fibre

Thank you for your fantastic five star review Darryl. We are delighted to hear your switch was seamless and stress free. It is great to know both our office team and engineers were accommodating and that the installation was carried out so neatly. Your feedback means a great deal to us. ⚡

Classificada 5 em 5 estrelas

Lightning Fibre all good. Thanks

Rob and Glenn arrived on time, explained the installation and my location options.
Very tidy installation and very informative. All good and most helpful.
Many thanks to Rob and Glenn at Lightning Fibre.

1 de maio de 2026
Opinião espontânea
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Resposta da Lightning Fibre

Thank you for your wonderful feedback Malcolm. We are so pleased Rob and Glenn provided a helpful and professional service. ⚡

Classificada 5 em 5 estrelas

Low ping and symetrical speeds

Low ping and symetrical speeds, so happy I was able to move away from Openreach. Really impressed with the service :)

1 de maio de 2026
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Resposta da Lightning Fibre

Thank you for your fantastic five star review Ed. We are delighted to hear you are enjoying low ping and symmetrical speeds. It is great to know you are impressed with the service after making the switch. Your feedback means a great deal to us. ⚡

Classificada 5 em 5 estrelas

They provide great internet for a cheap price bare in mind do some comparing as you may be getting stung by your current provider

They done it so quickly and efficiently making little mess and they company is great asset to Sussex do highly recommend this provider as they give you speeds that you are paying for keep doing great lightning fibre

23 de abril de 2026
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Resposta da Lightning Fibre

Thank you for your lovely review Matthew. We are so pleased you are happy with the speed, value and service we provide. ⚡

Classificada 5 em 5 estrelas

The team from lighting fiber have been…

The team from lighting fiber have been helpful they have responded to all my queries and carried their work from start to finish professoinally

23 de abril de 2026
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Resposta da Lightning Fibre

Thank you for the five stars Mariaye. We are glad you had a positive experience. Your feedback is greatly appreciated. ⚡

Classificada 5 em 5 estrelas

Great service from the first phone call…

Great service from the first phone call to installation. Very friendly helpful staff who completed the installation by changing the password on the television, I Pads, and computers.

23 de abril de 2026
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Resposta da Lightning Fibre

Thank you for your wonderful feedback. We are so pleased the whole process went smoothly and that the team were helpful throughout. ⚡

Classificada 5 em 5 estrelas

very good service friendly and great…

very good service friendly and great service really nice job and speed is amazing I will give 6 stars if I can. thanks Guys

30 de abril de 2026
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Resposta da Lightning Fibre

Thank you for your fantastic five star review. We are delighted to hear you received such friendly service and are enjoying the amazing speeds. Your kind words mean a great deal to us and we are glad we delivered a service worthy of six stars. ⚡

Classificada 5 em 5 estrelas

Nathaniel and Jordan installed our…

Nathaniel and Jordan installed our fibre today 29/04/26. Very professional and knowledgeable guys. Very happy with installation and minimal upheaval. Definitely recommend Lightning Fibre

29 de abril de 2026
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Resposta da Lightning Fibre

Thank you for your fantastic review Chris. We are so pleased Nathaniel and Jordan delivered a smooth and professional installation. ⚡

Classificada 5 em 5 estrelas

Really quick and easy to set up

Really quick and easy to set up. Good value for money. Called up and was booked in the next week.
Staff were polite who came to fit the new box, didn’t leave any mess. Arrived on time too.

22 de abril de 2026
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Resposta da Lightning Fibre

Thank you for your fantastic five star review. We are delighted to hear the setup was quick and easy and that you found great value in the service. It is great to know the team arrived on time, were polite and left everything clean and tidy. Welcome to Lightning Fibre!⚡

Classificada 5 em 5 estrelas

Install process

On time great communication prior to appointment. Only took one hour not three to install. Conor could not have been more helpful setting up tv etc for me.

29 de abril de 2026
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Resposta da Lightning Fibre

Thank you for your lovely feedback Jo. We are so pleased the installation was quick and that Conor provided such helpful support. ⚡

Classificada 5 em 5 estrelas

Local firm, local support that makes life easier.

I had been wanting to join LF for 3 years or so, but when I first enquired there were connection problems in our street which have only been resolved recently.
On contacting LF they were happy to provide an improved service for the same cost and even better, they are local here in East Sussex. Everything went smoothly and efficiently. The speed is excellent and runs better on my PC. Streaming has far less buffering and the new router has both 2.4 and 5 Ghz speeds so any items linked to my router will function with little fuss. Great service - Thank you.

18 de abril de 2026
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Resposta da Lightning Fibre

Thank you for your fantastic five star review John. We are delighted to hear you were finally able to join us after your patience and that the experience has been such a positive one. It is great to know everything went smoothly and that you are enjoying improved speeds, better performance and less buffering. We are especially pleased you value having a local team on hand for support. Your feedback means a great deal to us. ⚡

Classificada 5 em 5 estrelas

The service when moving was great and…

The service when moving was great and the engineers were helpful, friendly and fast.

21 de abril de 2026
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Resposta da Lightning Fibre

Thank you for your fantastic five star review Simon. We are delighted to hear the move went smoothly and that our engineers were helpful, friendly and efficient. Your feedback means a great deal to us. ⚡

Classificada 5 em 5 estrelas

Really nice friendly guys Andy and Ricky

Really nice friendly guys Andy and Ricky, and really tidy. All sorted inside and out and all working perfectly. Andy put passwords for me in the TV, my iPad and my phone. It all took about 2 hours. I can’t speak highly enough of them. And Lightning Fibre is saving me money. How good is that. Very happy customer.

27 de abril de 2026
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Resposta da Lightning Fibre

Thank you for your lovely feedback Steph. We are so pleased Andy and Ricky delivered such a helpful and professional service and that you are happy with the results. ⚡

Classificada 5 em 5 estrelas

Excellent Service

Arrived on time on the day. The 2 people installing the product were very polite and respectful and were mindful when in and out as it was raining.
Overall very pleased and you can contact a person directly should you have a query which makes a great difference and is much quicker than an online chat.
Would definitely recommend to others.

16 de abril de 2026
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Resposta da Lightning Fibre

Thank you for your fantastic five star review. We are delighted to hear the engineers arrived on time and were polite, respectful and mindful while working in your home. It is also great to know you value being able to speak directly with a person when you have a query. That personal support is something we are proud of. Your recommendation means a great deal to us. ⚡

Classificada 5 em 5 estrelas

Great service

The two engineers that came to the house were very polite and helpful. Great job done, very neat and tidy. Would definitely recommend. Very impressed.

17 de abril de 2026
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Resposta da Lightning Fibre

Thank you for your fantastic five star review Julie. We are delighted to hear the engineers were polite, helpful and carried out such a neat and tidy installation. It is great to know you were impressed with the service and would recommend us. ⚡

Classificada 4 em 5 estrelas

Verry good from first contact with…

Verry good from first contact with office and then installing the fibre clean and efficient

18 de abril de 2026
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Resposta da Lightning Fibre

Thank you for your review. We are glad everything went smoothly from start to finish and that the installation was clean and efficient. ⚡

Classificada 5 em 5 estrelas

Brilliant service & lovely engineers.

Really lovely engineers who were helpful, punctual & explained everything. Their work was neat & tidy.
The connection is really good.

15 de abril de 2026
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Resposta da Lightning Fibre

Thank you for your lovely feedback Kate. We are so pleased the team provided a professional and tidy installation and that you are happy with the connection. ⚡

Classificada 5 em 5 estrelas

Hassle-free switch.

I have recently changed broadband provider to Lightning Fibre. They made the transition straightforward both practically and administratively. Pre transition their approach was informative and helpful, but never pushy. I am now experiencing good quality WiFi at a far more competitive price.
My reasons for changing were: locally-based service with own infrastructure, high quality service, helpful product information and more affordable pricing.

17 de abril de 2026
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Resposta da Lightning Fibre

Thank you for your wonderful feedback Tom. We are so pleased the transition was smooth and that you are enjoying both the service and value. ⚡

Classificada 5 em 5 estrelas

This is my 3rd great year with Lightning

This is my 3rd year with Lightning , very good service ,no problems with buffering etc, very smooth , I have called them a couple of times and each time I had no wait, no robot ,and complete satisfaction with one of their excellent knowledgeable staff sorting my enquiry with no fuss.
Highly recommended.

14 de abril de 2026
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Resposta da Lightning Fibre

Thank you for your fantastic five star review Wayne. We are delighted to hear you have enjoyed three great years with us and continue to receive a reliable and smooth service. It is especially great to know you value being able to speak directly to our team and that your queries have been resolved quickly and efficiently. Your continued support and recommendation mean a great deal to us. ⚡

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