I would not recommend purchasing from…
I would not recommend purchasing from this company.
I recently purchased a pair of overalls that did not meet the description or expectations created by the advertising. I contacted the company to return them and requested a full refund in accordance with the refund policy published on their website.
Instead of simply allowing the return, I was repeatedly offered alternatives I did not ask for. First, I was offered a discount to keep an item I did not want. When I declined and again requested to return it for a full refund, I was then told the return postage was too expensive and offered a reduced refund instead.
The entire process was unnecessarily difficult. At no point did it feel as though the advertised refund policy was actually going to be honoured without an argument or negotiation.
If a business advertises a refund/return policy, customers should reasonably expect that policy to be followed — not be pressured into keeping an unsuitable product or accepting a partial refund because returning it is inconvenient or expensive for the seller.
Based on my experience, I suggest this company reviews both the quality and accuracy of its product advertising and, more importantly, updates its website to accurately reflect how it actually handles returns and refunds.
I certainly would not purchase from them again, and I’m leaving this review so other customers are aware of the difficulties I experienced before ordering.
Resposta da Lilacois
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@lilacois.com. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
