I ordered the wrong item and immediately got onto customer services. Their response was quick and the item was refunded promptly, without question. Although I haven't received any products from this s... Ver mais
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Do not ever order from this so called company Ordered denims. Paid by card. They apparently have no recollection of this. Sent them proof of payment from bank statement. Still nothing. Disgusting
A empresa respondeu
I ordered 2 shirts which came and the sizes were huge which I understand can happen but after attempting to get them to send me information on how to send these back now for the 4th time I have had no... Ver mais
A empresa respondeu
After reading the first review, our experience could not be further away from there's. We are so happy with how we where treated and will be telling all of our friends about this very customer service... Ver mais
2,4
Mau
96 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
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As pessoas também visitaram
I have tried messsing paid express delivery and been 5 days so fsr
I have tried messsing I paid for express delivery still wait g 5 days later apparently it still had t been dispatched it’s upset me that I’ve ordered something for an occasion and keep getting a generic messsge never again willi order from this site!!!!!!
1 de outubro de 2026
Opinião espontânea
Resposta da Holdonmy
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@holdonmy.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Do not ever order from this so called…
Do not ever order from this so called company
Ordered denims. Paid by card. They apparently have no recollection of this. Sent them proof of payment from bank statement. Still nothing. Disgusting
12 de setembro de 2026
Opinião espontânea
Resposta da Holdonmy
Dear Customer,we appreciate you letting us know about your concerns. It’s never our intention for a customer to feel disappointed, and we’d like to look into this for you. Please reach out to our customer service team at service@holdonmy.com with your order information, and we’ll work to resolve this promptly. Thank you for understanding.
I ordered 2 shirts which came and the…
I ordered 2 shirts which came and the sizes were huge which I understand can happen but after attempting to get them to send me information on how to send these back now for the 4th time I have had no response! Who is this company? Is there someone at the other end! If you are listening… tell me how to contact you so I can send them back and get my money back!!!!
21 de setembro de 2026
Opinião espontânea
Resposta da Holdonmy
Dear Customer, thank you for your feedback. We’re sorry to hear the size didn’t meet your expectations. Please contact our support team at service@holdonmy.com with your order details, and we’ll work to find a suitable solution for you. Thank you for your understanding.
I ordered the wrong item and…
I ordered the wrong item and immediately got onto customer services. Their response was quick and the item was refunded promptly, without question. Although I haven't received any products from this site, I'm confident that the service provided was efficient and easy to connect to.
11 de setembro de 2026
Opinião espontânea
Sent for the dust mite gel
Sent for the dust mite gel. Cannot open it. Have tried twice have emailed them , only for it to fail. Not helpful.
13 de setembro de 2026
Opinião espontânea
Resposta da Holdonmy
Dear Customer,we appreciate your feedback and apologize for any inconvenience caused. We take customer satisfaction seriously, and we’d like to assist you further. Please send your order details to our support team at service@holdonmy.com, and we’ll ensure your case is handled properly. Thank you for giving us the chance to help.
My wife bought trousers
My wife bought trousers. They were to small.
Asked for a return slip and replacement trousers one size bigger.
They replied that the cost for us to return the item would be too high. They suggested I give the trousers to someone as a gift? but would give us 20% off next order.
Wont be a next order. Keep telling my wife to use Shein or Temu returns are free.
1 de setembro de 2026
Opinião espontânea
Resposta da Holdonmy
Dear Customer, thank you for your feedback. We sincerely apologize that the product sizing did not meet your expectations. We are committed to providing the best possible experience for our customers and fully understand the inconvenience this has caused you. Please contact our customer service team at service@holdonmy.com with your order details. Our support team will review the situation and get in touch with you within 24 hours to assist in resolving the issue. We apologize once again for the inconvenience and appreciate your patience.
Don’t buy anything from this website
I bought an item from Holdonmy, it never arrived. I have tried numerous times to contact them in their ‘service’ department (joke) but never received any response. My advice - be wary of buying anything from this website.
27 de agosto de 2026
Opinião espontânea
Resposta da Holdonmy
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@holdonmy.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
I ordered a dress from this company
I ordered a dress from this company. In the UK I am either a size 14 or 16 max. As I'd never bought from them before I ordered a 16 to be safe. It arrived yesterday I couldn't even get it past my chest more like a 10! What a waste of money!
25 de agosto de 2026
Opinião espontânea
Resposta da Holdonmy
Dear Customer, thank you for your feedback. We’re sorry to hear the size and product quality didn’t meet your expectations. Please contact our support team at service@holdonmy.com with your order details, and we’ll work to find a suitable solution for you. Thank you for your understanding.
No QR code
I have bought this item and there is no QR CODE on it I would like to know what the outlet on the bottom is for.
13 de agosto de 2026
Opinião espontânea
No progress....small claims court for me !!!
So.... I've received another 3 auto generated emails ....telling me the good news that ive received my product ....the tracking number shows the product has been delivered to an address in Hounslow ( LONDON) I live in Newry Northern Ireland. The saga with this company goes on and on ....I'm afraid its the small claims court for me .....22 wmails is quite enough ......do NOT waste your hard earned money with this lot .....shop somewhere where yiur money wont be stolen !!!!
8 de junho de 2026
Opinião espontânea
Resposta da Holdonmy
Dear valued customer,
Thank you sincerely for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with your recent experience, and we understand your disappointment. We are a licensed and registered company, and your trust is the foundation of our business. If you have not received your order, please feel free to send the details to our customer service email: service@holdonmy.com. Our dedicated team will work diligently to resolve the issue within 24 hours. We believe that every problem is an opportunity for improvement, and we look forward to providing you with a better experience.
Placed order beginning of March to a…
Placed order beginning of March to a month to arrive’ eventually got hear; paid £ 20+ for a shirt size 2xl size arrived about size large on tag 2xl ; no return s address another scam lost another £20, again give these sites a miss”:portraying to be in uk but china yet another scam site. Don’t be tempted. They look genuine but clever advertising again don’t be fooled
12 de março de 2026
Opinião espontânea
Resposta da Holdonmy
Dear Customer,
We are truly sorry about the long delivery, wrong size item and the lack of a return address, which has caused you loss and disappointment.
Please send your order details to email service@holdonmy.com . We will look into this matter and get back to you promptly.
I been cheated by them
I been cheated by them
Wrong product info
No quality
They don't take return or refunds
Absolutely Scam
1 de abril de 2026
Opinião espontânea
Resposta da Holdonmy
Dear customer,
We are truly sorry for making you feel cheated and for the terrible experience you’ve had. We sincerely apologize for the incorrect product information.
Please send your details to our customer service email address: service@holdonmy.com.
Our professional customer service team will assist you with the return and refund process as soon as possible. We will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Rubish product customer service waste…
Rubish product customer service waste of time
27 de março de 2026
Opinião espontânea
Resposta da Holdonmy
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize for your unpleasant experience with both the product and customer service, and we fully understand your frustration.
Please send your order details to our customer service email address: service@holdonmy.com
Our professional team will provide you with a proper solution within 24 hours. Please give us a chance to make amends; thank you very much.
Absolute rubbish
Absolute rubbish, doesnt work as advertised.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Holdonmy
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that the item failed to work as described and brought you such a bad experience, and we fully understand your frustration.
Please send your order details to our customer service email address: service@holdonmy.com
Our professional customer service team will provide you with the proper solution within 24 hours. Please give us a chance to make amends; thank you very much.
Deliver was good
Deliver was good. But not impressed with product, as got the spray to do my cooker and shower door and didn't work 🙃 like the video/information said.
19 de dezembro de 2025
Opinião espontânea
Great purchase bought....fast…
Great purchase bought....fast delivery...great communication...Thank you..
12 de janeiro de 2026
Opinião espontânea
FLIMSY QUALITY, DOES NOT MATCH PICTURES ADVERTISED
Wish I had read the reviews before buying... I ordered a few sets of clothing from this website on the 26th of December. Firstly, only part of my order arrived, which was already a bad start. Secondly, the clothes were of quite bad quality, feeling flimsy, thin, and very synthetic, contrary to what I had seen on the advertised pictures.
Customer service has been useful, as I had accidentally ordered an incorrect size, and they managed to arrange for that to be corrected, and I have not received a refund for that yet, Still pending.
4 de janeiro de 2026
Opinião espontânea
Resposta da Holdonmy
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@bgnie.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
The product is average easy to wear but…
The product is average easy to wear but not as comfortable as expected
6 de janeiro de 2026
Opinião espontânea
I wish I read this before ordering
I wish I read this before ordering, I want to cancel my order before money is taken from me. I did not see an option to cancel my order anywhere
28 de dezembro de 2025
Opinião espontânea
Resposta da Holdonmy
Dear valued customer, thank you for taking the time to provide us with your valuable feedback.
We sincerely apologize for your unpleasant experience and fully understand your disappointment and dissatisfaction. We highly value your feedback and sincerely hope to have the opportunity to resolve this matter for you.
Please send the details of your situation and relevant information to our customer service email address: service@holdonmy.com. Our professional customer service team will do their best to resolve the issue within 24 hours of receiving your email. We sincerely hope to compensate for the inconvenience this has caused you, and thank you again for your patience and understanding.
We hope to receive your understanding and have the opportunity to provide you with satisfactory service again.
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