After raising a few tickets and several phone calls, Kayur at Lila was excellent. He identified the problem really quickly and resolved it while I was on the phone. I was very impressed. However,... Ver mais
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Leia as opiniões dos outros
Antony was extremely helpful on phone call to help me set up my plan. The installers were quick and efficient and the service is extremely good with slightly higher than paid for supply speed. Just wh... Ver mais
A empresa respondeu
Recently had my connection upgrade from the 1gbps package to the 1.8gbps. I had experienced some issues with the downstream being half of the upstream and not symmetrical as expected. Havi... Ver mais
A empresa respondeu
The team were very quick and well manned made a real difference to the WiFi speed better volume TV very happy with the connection should have changed to lila months ago
Informações sobre a empresa
Escrito pela empresa
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Informações de contacto
4,5
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
So Far so Good
So Far so Good, only been with them a short while and its been great, with no issues what so ever, great install and the router seems great.
19 de maio de 2026
Resposta da LilaConnect UK
Hi,
Thank you for your great feedback!
We’re really pleased to hear everything’s been running smoothly so far and that you’re happy with the installation and your router.
Thanks for choosing Lila Connect.
Kind regards,
Customer Support Team 💜
Kayur from the technical was really…
Kayur from the technical was really helpful and went through troubleshooting with me over the phone. His service was second to none, great asset to the company.
21 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Mohammed,
Thank you for your great feedback,
We’re really pleased to hear that Kayur was so helpful and took the time to guide you through the troubleshooting. It’s fantastic to know his support made such a positive difference – he’s a real asset to our team, and we’ll be sure to pass on your feedback.
Kind regards,
Customer Support Team 💜
Engineers
It was quick and simple and the engineers (Martin and Marcus) were great and explained everything and made it so much easier and friendly.
21 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Stuart,
Thank you for your great feedback!
We’re really pleased to hear everything was quick and simple, and that Martin and Marcus made the experience easy and friendly while explaining everything clearly.
Kind regards,
Customer Support Team 💜
Communication counts a lot.
Lila continued to keep me updated on the progress of my installation which was completed on time by a professional engineer. I was up and running instantly.
15 de maio de 2026
Resposta da LilaConnect UK
Hi Steve,
Thank you for your great feedback!
We’re really pleased to hear you were kept informed throughout your installation and that everything was completed on time. It’s great to know you were up and running straight away.
Kind regards,
Customer Support Team 💜
Quick and efficient upgrade…
Quick and efficient upgrade installation. Operative was polite, kept me informed and respected my property. Excellent service.
20 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Steven,
Thank you for your great feedback!
We’re really pleased to hear your upgrade was quick and efficient, and that our engineer was polite, respectful, and kept you informed throughout.
Kind regards,
Customer Support Team 💜
Had an issue with WiFi - Resolved quickly
Had an issue with WiFi. Reported to customer service via phone. Zohaib was very professional and courteous through out. Kept informed of the updates regularly until the issue was resolved. Quick turnaround time too. Engineer who attended the site was great too. Overall, the service was great.
19 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Prabhu,
Thank you for your great feedback!
We’re really pleased to hear that Zohaib provided professional and attentive support, keeping you updated throughout. It’s also great to know the issue was resolved quickly and that the engineer visit went well.
Kind regards,
Customer Support Team 💜
Absolutely awful service! report to OFCOM!
Absolutely awful service from an equally awful company.
This is my second review for Lila Connect, But i wanted to provide an update as things are getting worse.
For a bit on context i have been with Lila for 2 years now, And the first 20 months were fine with only 2 real down times which were fixed quickly, But this last few months have been so bad, It actually feels like a joke.
Lila recently changed their backhaul service to save costs mainly, and its showing, Constant failures in the Stoke area, Massive packet loss most evenings and down times between 3 - 4 hours, Streaming video is painful even when wired at 1gbps and to top it all off they BLOCKED WIKIPEDIA for a few days, Yep that's right i had to use a VPN just to use wikipedia, just check the Lila Connect reddit page. This was not an issue when VXFiber was the backhaul but since the change its terrible.
I am seriously looking to leave although i renewed my contract just a month before this trouble started as we were not informed of the upcoming major changes, So i am looking to get a 2nd provider to the house and just leave Lila running as they won't let me leave despite the now awful service.
Also ignore most of the positive reviews, As they are talking about the installation and not the service itself.
Also like i said before please check the LilaConnect reddit page to see the other issues people are having!
They have been reported to ofcom by me and a few other redditors please do the same if you are having trouble with them
18 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Nathan,
Thank you for sharing your feedback.
We’re sorry to hear about the issues you’ve experienced with your service and support.
Thank you for providing your contact details, which will allow our management team to review your account and discuss these concerns with you directly.
Kind regards,
Customer Support Team 💜
Resposta da LilaConnect UK
Hi Mr Meyrick,
Thank you for your feedback!
We’re really pleased to hear Martin and Marcus were friendly and made your experience a positive one. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Anthony was extremely helpful and…
Anthony was extremely helpful and pleasant and sorted everything in record time which was great as I was in the middle of moving.
18 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Martin,
Thank you for your great feedback!
We’re really pleased to hear Anthony was able to help and get everything sorted so quickly, especially during your move. We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Early doors but engineers came to fit…
Early doors but engineers came to fit my broadband so it’s up and running. Was swapped over from my old broadband provider quickly with no problems. All seems to be good. Happy! 👍
14 de maio de 2026
Resposta da LilaConnect UK
Hi Matt,
Thanks for your great feedback! 😊
We’re really pleased to hear your switch over went smoothly and that everything is up and running without any issues.
Kind regards,
Customer Support Team 💜
Resposta da LilaConnect UK
Hi Roberta,
Thank you for the great feedback! 😊
We’re really pleased to hear Adam made a positive impression — we’ll pass on your kind words.
Kind regards,
Customer Support Team 💜
Brilliant guy
Brilliant guy, Adam was very chatty and happy to help!
15 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi James,
Thanks for the brilliant review! 😊
We’re so pleased Adam made such a great impression — we’ll pass on your kind words.
Kind regards,
Customer Support Team 💜
Great customer service and friendly…
Great customer service and friendly tech guy. Thank you.
15 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Nikki,
Thank you so much for the lovely feedback! 😊
We’re really glad you had a great support experience and found the team friendly and helpful. We'll be sure to pass on your comments to our Tech guy.
Kind regards,
Customer Support Team 💜
Great customer service
Mohammed was great, helped me fix my wifi speeds quicky and I was pleased
15 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Seb,
Thanks so much for the great feedback! 😊
We’re really pleased Mohammed was able to get your WiFi speeds sorted quickly — we’ll be sure to pass on your kind words.
Kind regards,
Customer Support Team 💜
Lila upgrade
Great lads very professional did a great job even tied up behind them. Marcus and Jack Big thumbs up thank you very much.
15 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Mrs Price,
Thank you so much for the fantastic feedback! 😊
We’re delighted to hear Marcus and Jack made such a great impression — we’ll be sure to pass on your kind words and big thumbs up to them.
Kind regards,
Customer Support Team 💜
Resposta da LilaConnect UK
Hi,
Thank you for your 5⭐ review!
We're delighted to hear you received excellent and speedy support service.
Kind regards,
Customer Support Team 💜
Lenny was fantastic
Lenny was fantastic, I was offered a solution straight away and reassured and there sending out a new router so brilliant form start to finish
15 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Chelsea,
Thank you so much for your brilliant 5⭐ review! 😊
We're really pleased to hear that Lenny was able to provide a quick solution and reassurance.
We’ll be sure to pass your kind feedback on to him — it will mean a lot to our team!
Kind regards,
Customer Support Team 💜
Installed timely and efficently.
23 de abril de 2026
Resposta da LilaConnect UK
Thank you for your great feedback!
We’re really pleased to hear your installation was completed quickly and efficiently.
Kind regards,
Customer Support Team 💜
Early days yet as a new customer
Early days yet as a new customer. Installation was very good, tidy installer. Spoke to Lenny about how long it takes to get the landline working and a few minutes later he gave me a call on it.
Samsung TV was not connecting to the router, logged a request for help and now it is working fine. Very happy.
14 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi RobM,
Thank you for your feedback!
We’re really pleased to hear you were happy with the installation and that Lenny in our team was able to get your landline up and running quickly.
We appreciate you taking the time to share your experience.
Kind regards,
Customer Support Team 💜
Updated review
After a number of outages and customer service failings, Lila have made great headway in redeeming themselves. Lenny, Mohammed and Kayur are a credit to the company and were knowledgeable, easy to talk to and walked through all the necessary steps to resolve my issue. There team leader even went as far as to personally drop off an ethernet cable so I could perform a speed test.
The tech team went above and beyond to resolve my issues and because of this I'll be staying on as a customer
14 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Lee,
Thank you for taking the time to update your review.
We really appreciate you recognising the improvements made and the support from Lenny, Mohammed, and Kayur – they’ll be delighted to hear your feedback.
Kind regards,
Customer Support Team 💜
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