Antony was extremely helpful on phone call to help me set up my plan. The installers were quick and efficient and the service is extremely good with slightly higher than paid for supply speed. Just wh... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The team were very quick and well manned made a real difference to the WiFi speed better volume TV very happy with the connection should have changed to lila months ago
Recently had my connection upgrade from the 1gbps package to the 1.8gbps. I had experienced some issues with the downstream being half of the upstream and not symmetrical as expected. Havi... Ver mais
A empresa respondeu
It should have been 5 stars not 1 star I caught it by mistake. The whole experience was great the 2 engineers were amazing so helpful explained what they were doing inside the house and outside. They... Ver mais
Informações sobre a empresa
Escrito pela empresa
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Informações de contacto
4,5
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Customer Service very helpful
Great Customer Service very helpful stayed over on the call when I phoned up late as they were closing at 6 would definitely recommend Anthony
1 de junho de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi, Thank you for your feedback!
We’re really pleased to hear you received helpful support and that Anthony went the extra mile by staying on the call for you.
Kind regards,
Customer Support Team 💜
Upgrade installation
Martin and Marcus came out to my home to upgrade the connection, the job was done in a professional manner and I was well informed about any potential changes that could occur especially within the first 24-48 hours of it being installed, been with Lila connect for a few years now and I can honestly say it’s the best internet provider that I’ve ever had. I can’t fault them.
1 de junho de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Michelle,
Thank you so much for your fantastic feedback!
We’re delighted to hear Martin and Marcus delivered a professional upgrade experience and kept you well informed throughout.
It means a lot to out team to know you’ve had such a positive experience with us over the years – we really appreciate your continued support.
Kind regards,
Customer Support Team 💜
Great service very profrssional
Great service very profrssional. Martins and marcus.
1 de junho de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Jon,
Thank you for the fantastic feedback – we really appreciate you taking the time to share it!
It’s great to hear you found the service professional, and we’ll be sure to pass your kind words on to Martins and Marcus 😊
Kind regards,
Customer Support Team 💜
EVERYTHING WENT WELL,FROM INSTALLATION.
EVERYTHING WENT WELL,FROM INSTALLATION, & CONNECTION,
VERY PLEASED WITH THE RESULTS.
22 de maio de 2026
Resposta da LilaConnect UK
Hi Alan,
Thank you for your feedback!
We’re really pleased to hear everything went well from installation through to connection, and that you’re happy with the results.
Kind regards,
Customer Support Team 💜
A satisfied customer .
Really pleased everything went well with the installation. I would recommend to anyone. I was recommend by a neighbour so entirely satisfied.
27 de maio de 2026
Resposta da LilaConnect UK
Hi Mrs Adams,
Thank you for your great feedback!
We’re really pleased to hear everything went smoothly with your installation and that you’re satisfied with the service. It’s good to know you’re neighbour recommend us too.
Kind regards,
Customer Support Team 💜
Adam and Jake both cracking lads both…
Adam and Jake both cracking lads both did a brill job and got the Internet back on after 4 days
29 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Marysha,
Thank you so much for your fantastic 5⭐ review!
We’re really pleased to hear Adam and Jake were able to get your internet back up and running after the service disruption.
We’ll be sure to pass on your kind words – they’ll be delighted to hear it!
Kind regards,
Customer Support Team 💜
Adam and Jake came and got me back up…
Adam and Jake came and got me back up and running and did the job propley
29 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Niomi,
Thank you so much for your 5⭐ review!
We’re delighted to hear that Adam and Jake got you back up and running and completed the job properly.
We’ll be sure to pass on your kind feedback to them – it really means a lot.
Kind regards,
Customer Support Team 💜
Adam and jake were friendly and rapid…
Adam and jake were friendly and rapid nice dudes in general and no hassle 👌
29 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi,
Thank you for your great feedback! 😊
We’re really pleased to hear Adam and Jake were friendly and efficient, and made everything hassle‑free. We’ll be sure to pass on your kind words to them 👌
Kind regards,
Customer Support Team 💜
Marcus and martain
Marcus and martin came out today and our internet .done in 2 mins . absolutely brilliant
29 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Courtney
Thank you for taking the time to provide your brilliant feedback.
We’re really pleased to hear Marcus and Martin got everything sorted so quickly.
Kind regards,
Customer Support Team 💜
Marcus & martins amazing
Marcus and martins came out today and did our internet. Sorted it within 5 minutes. Excellent service amazing!!!
29 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Heather,
Thank you for your great feedback!
We’re really pleased to hear Martin and Marcus got everything sorted so quickly and delivered such an excellent service.
Kind regards,
Customer Support Team 💜
Fast and courteous response.
Queried the first payment transaction as it was not what I was expecting. Got a reply with sincere apologies and confirmation that the transactions would be as I expected. Fast and courteous response.
27 de maio de 2026
Resposta da LilaConnect UK
Hi Robert,
Thank you for taking time to provide your feedback!
We’re really pleased to hear your query was handled quickly and courteously, and that everything was clarified as expected.
Kind regards,
Customer Support Team 💜
Absolutely great service
Absolutely great service. Martins and Marcus installed fibre connection quick and in proffesional manner. Fully recommend Lila connect to everyone. Thank you
29 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Greg,
Thank you so much for your great feedback!
We’re delighted to hear Martins and Marcus delivered a quick and professional installation, we'll be sure to pass on your kind words to them.
We also really appreciate your recommendation, it means a lot to our team.
Kind regards,
Customer Support Team 💜
Adam & Jake very good and friendly
Adam & Jake very good and friendly
28 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi,
Thank you for taking the time to provide your feedback!
We’re really pleased to hear Adam and Jake were very good and friendly. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Matias and Marcus very helpful and…
Matias and Marcus very helpful and informative engineers
28 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Loricik,
Thank you for your great feedback!
We’re really pleased to hear Matias and Marcus were helpful and informative throughout. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Jake and Adam were sent out after our…
Jake and Adam were sent out after our Internet went down. They found the issue and fixed it quickly, great service!
28 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Sophie,
Thank you so much for your lovely 5-star review! 😊
We’re really pleased to hear that Jake and Adam were able to get everything sorted so quickly after your internet went down.
We’ll be sure to pass on your kind feedback to them—they’ll really appreciate it!
Kind Regards,
Customer Support Team 💜
Adam & Jake were superb
Adam & Jake were superb! Nothing too much trouble 👏👏
28 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Andrew,
Thank you for your great feedback!
We’re delighted to hear Adam and Jacob were superb and went above and beyond. We’ll be sure to pass on your kind words to them 👏
Kind regards,
Customer Support Team 💜
Adam and Jake arrived on time quick…
Adam and Jake arrived on time quick efficient polite .
28 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Keith,
Thank you for your great feedback!
We’re really pleased to hear Adam and Jake arrived on time and delivered a quick, efficient, and polite service. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Mohammad was really helpful
Mohammad was really helpful, super polite and informative. I had a odd request to to issues with my plug but Mohammad sorted this for me even when he went and got more information he was really quick and my issue got resolved quickly
26 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Thank you for your kind feedback, Amy!
We’re really pleased to hear Mohammad was so helpful, polite, and quick to resolve your issue, even taking the extra time to get the right information. We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Brilliant,fixed a problem in no time 😊
27 de maio de 2026
Opinião espontânea
Resposta da LilaConnect UK
Hi Joanne,
Thank you for your brilliant feedback!
We’re really pleased to hear the issue was resolved so quickly 😊
Kind regards,
Customer Support Team 💜
I am very pleased
I am very pleased, I didn't expect the internet to work so well. I recommend with confidence.
25 de maio de 2026
Resposta da LilaConnect UK
Thank you for your feedback, Ramona!
We’re really pleased to hear you’re happy with the service and that it’s performing even better than expected.
We truly appreciate your recommendation.
Kind regards,
Customer Support Team 💜
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