Lillian London Opiniões 16

TrustScore: 2 em 5

1,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais


Informações de contacto

1,8

Mau

TrustScore: 2 em 5

16 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Wish I had read the reviews before…

Wish I had read the reviews before ordering from this company. Ordered 2 dresses in March. They never arrived and I have been in contact several times via email. Initially told that my order was still being processed, then they were being shipped, then put for delivery. Never arrived and it took so long to get that info that the event came and went and the dresses were no longer needed. I demanded a full refund. They have responded to all my emails but with false promises and lies. I was promised a full refund on 30 April - still waiting….

30 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered a dress on 23/3/26 for an event…

Ordered a dress on 23/3/26 for an event on 9/5. Dress never arrived. Emailed them a couple of times and they responded quickly saying they would look into it. Now I am asking for a refund I've not heard from them. Do not touch with a barge pole!!!

17 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY
Ordered dress 14/02/26 several emails later promising order will arrive it never did. They now have stopped responding to my emails .
THIS IS A SCAM

4 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Scam website

Scam website. All the photos are AI generated on their website. They have nothing to do with London.
They did not deliver my dress. It's has been 5 weeks. My bank is in the process of getting my money back.

28 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered a Dress from this company

I ordered a Dress from this company
When it arrived it didn’t look anything like the pictures also the material was cheap and nasty they asked me to send pictures which I did, still waiting for a reply how to return, I have emailed them four times still no reply, I certainly wouldn’t advise my friends or anyone else to buy from this company

5 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Shocking

Shocking , shocking , firstly ordered two dresses one in error contacted them immediately they cancelled one purchase acknowledgement of this through email , no refund had to contact bank for a call back of payment , lillian London then accused me of contacting my bank for delivery I had received , delivery of dress arrived after 4 weeks , absolutely shocking quality currently waiting for a reply on returns process after they requested photos
Do not order from this company , 8 emails saying they are refunding cancelled item blaming my banks clearing process

11 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Fabric nothing like the pictures.

I ordered a dress which whan it arrived looked nothing like the photos or video's on facebook. The fabric was shocking - stiff, all creased and crumpled up. I tried to return it but they kept asking for why, then asked for a photo, then said they would give me 15% refund if i kept it. Finally they agreed the full refund but gave me an address in China. I decided to cut my losses. I wish i had checked out the reviews first.

13 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Awful, total scam

Awful. Bought 2 blouses from a Lillian London instagram advert, took a month to arrive from an asian warehouse, tatty packaging, nothing like photos in advert or on shop site. Made of 90% cheap polyester 10% lycra in China and the design is a over enlarged photo printed on shiny fabric so very cheap and blurry. Do not use! Ten pounds return admin fee and you have to post them back to Asia yourself.

9 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered dress before reading reviews

Ordered dress before reading reviews. Read reviews and decided to cancel. Spoke to customer services who confirmed dress not yet despatched. Cancelled order, asked for refund. Dress arrived four days later. Spoke again to customer services who confirmed I would need to return. I asked for address to return, they asked for photos, I asked why, as I hadn’t even tried on, they wanted pictures of faults. I never told them there were faults, just terrible quality, they wanted pictures anyway. Sent pictures of dress, still no return details to act on.
Will follow up on a second review as/when I get any further. Unbelievable poor service. I am suspecting the return address will be in China!

22 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Do not use - Scam

Ordered dress next day delivery. Received a postage notification which was awaiting package. 3 weeks later still awaiting package. Contacted them they said it’s being prepared. Claimed the money back through my bank - do not use it’s a scam.

20 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible items

Do not buy from this company … not in London… items being shipped from China. Poor quality clothing, long shipping delays, and misleading product photos. The items look cheap, and difficulty getting any response to return… and believe they charge £10ish per item to return… and possibly no payment return!
Wished I’d read reviews before buying.

13 de março de 2026
Opinião espontânea

É esta a sua empresa?

Reivindique o seu perfil para aceder às ferramentas empresariais gratuitas da Trustpilot e aproximar-se dos seus clientes.

Criar conta gratuita

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais