Lilysflorist Opiniões 

DISGUSTING
I Ordered a BRIGHT arrangement for my friend's 60th who is battling cancer. I specifically asked for a bright bouquet in a box as their website shows. I specifically said no white flowers as I wanted bright colours for her. I asked if they could send a photo of the flowers before they sent them out and I was told they don't do that as the florists don't like to do that. My friend sent me a photo of the bouquet when she received them and they were nothing like the ones I ordered. I was completely and utterly embarrassed, disgusted and saddened as my friend is fighting cancer and I specifically said the BRIGHT arrangement.
The bunch she received were depressing and in cheap looking paper with lots of white. Which I specifically didn't want. It cost $100 but looked anything but.
DO NOT SHOP HERE. They don't care.

Didn't send a confirmation email, the flowers they sent were discusting for the money paid . Could buy better flowers from the supermarket, never again.

The rose I had delivered lasted a month!!! Thank you so much. Great service and beautiful rose.

Ease of ordering and prompt delivery.
Beautiful arrangement

I ordered an extra large bunch of flowers for my daughter's 21st birthday. It should of been bigger than the one on the website . I got half that size and paid the extra $50 . The arrangement of the one I received was disgraceful. I've contacted Lily's flowers twice requesting a refund but I haven't heard a peep back. Why can't these people just send you what they advertise they're selling. Very frustrating.

This was a terrible experience. You receive no communication that your order was delivered. They don’t pick up their phone during working hours. When I emailed to check if the order had been delivered they tell you they can’t confirm delivery and that you should check with the recipient!!!

This company listened to my complaint and I was reimbursed.
Happy with the outcome.

My order was not delivered to my mum on her birthday. How extremely disappointing to say the least.

I had been assured of same day delivery and this did not happen. I had to ring the next day to see what the situation was and was told the flowers were not sent. No reason why the courier did not deliver. Very unsatisfactory service and a huge disappointment. I won’t be using Lily again. Carol W.

The telephone discussion was very amiable & helpful.
It was pleasant to chat with, and be guided by such a nice person.

It was quick and easy to navigate the booking site. The hamper was delivered quickly on the same day. Thank you

We ordered flowers to be delivered to hospital for our elderly I'll family member. Upon delivery day we had some details wrong and rather than call the number supplied the courier didn't try and the flowers weren't delivered, we couldn't contact anyone to speak to about it as is all computer generated. Upon contact from them at 6.30am the following Monday was told I had to pay another $15 for flowers to be redelivered or take a refund minus wastage and delivery fees! They didn't even try to contact us on the number provided for delivery, just didn't bother! Terrible service, no communications don't even get delivery notification when problem is resolved and delivery fees paid AGAIN. No photos of flowers ordered. Just terrible service. Would not recommend. Have used flower delivery services interstate with less trouble and less cost and a whole lot more humanity.

Being able to speak to a real person helps a lot. I find that you go to a lot of trouble to satisfy the customer

I ordered the Brights bunch for my sister and upgraded to the Premium size. I was disappointed with the meagre amount of flowers in the bouquet. I dread to think what the standard size looks like.
On a positive note, the service was good and arrived on time.

I spoke to a beautiful customer service lady who seemed to know exactly what I wanted and why I wanted it. The flowers were delivered personally, promptly and professionally. And were fresh and beautiful.

Thank you so much

Fantastic service...very pleasant phone conversation with April...our daughter just loved her surprise ...such beautiful flowers and arrangement

I called with a couple of specific requirements, mainly low scented but lovely and bright, as a gift for a sick friend. They called today, very happy with the result. It was a quick and easy process for me on the phone. Very satisfied.

Thank you Lilysflorist. I appreciate your business and all the help you gave when I messaged with questions.

For a random pick (never used a Mt Barker Florist before) was happy with your flower and extras choices and order procedure. You made it easy.

An unforgettable experience today ordering flowers, from Lily's Florist. The service was fast, professional and very polite, courteous. Leanne who took my order is one of the nicest people I've ever spoken to on the phone. Her knowledge, service and attention to detail sublime. Will definitely use this service again.