Link My Pet Opiniões 

195
TrustScore: 2.5 em 5

2,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

We have been loyal LINK users for well over 7 years. The reason we have stayed loyal even when problems arose with the device was b/c customer service was top notch and always went above and beyond to... Ver mais

Classificada 1 em 5 estrelas

It doesn’t charge right, constantly dies. It says it has a full charge and moments later it will die. Too expensive to be garbage. Reached out to the company for help or exchange for a working device... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

The support team is great if you're looking to make new friends. However... for some reason I can not get a solid wifi connection thru Spectrum and as a result, the link-my-pet is absolutely useless.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We LOVE Link for our shih tzu - Anytime we're out I feel comfortable knowing it has GPS tracking, we use the LED light on our nighttime walks around the neighborhood (it's so much brighter than I thou... Ver mais

Informações sobre a empresa

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Sobre Link My Pet

Escrito pela empresa

Link Light

Link GPS Smart Tracker for Dogs

The ultimate device for dog lovers. LINK is the only dog tracker you’ll ever need with the fastest and most accurate GPS tracking and much more.

  • Location Tracking
  • Activity Monitoring
  • Temperature
  • Light
  • Records
TRY RISK FREE FOR 90 DAYS Link Classic and Sport Devices Link Cover Photo

Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

195 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

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2,7

Todas as opiniões

(195)

1 opinião nos últimos 12 meses

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Classificada 5 em 5 estrelas

I really like Link

I really like Link. It helps me keep up with everything dealing with my pet. The only thing that could be better is being able to change the volume in the beep sound. It's to low and my dog doesn't respond to it.

28 de maio de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

pros/cons

Cons -the only downside is that the battery doesn't last long, it goes for maybe two days but the upside is that it charges super** fast. so at night you have to charge them, more of inconvenience than anything else. Pros - why I lOVE this company is the customer service. they constantly reach out and check to make sure everything is going well, if you need anything. etc. there aren't long wait times and the product has helped me find my Weiner dog twice now. Truly feel like this product was worth the money! it has a GPS tracker that essentially shows you your dogs foot prints and where they are traveling, like it said for the peace of mind it is well worth it.

19 de maio de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

We started using the Link when our…

We started using the Link when our husky was only8 weeks old. She was born deaf and I had a fear of her getting out and not being able to hear us call for her. It gives me peace of mind. She is now over a year old and we have only had to it for practice. And it works!!! The Only thing I wish it could do would be to vibrate. The sound doesnt help us in our situation She know sign language And training her to look for with a vibrate would be perfect

18 de maio de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

This is truly a great device

This is truly a great device. It takes some of the worry out of walking my pup, not only do I know how much exercise she’s getting, but if she were to somehow get away or lost you can use it to track and locate her. It’s easy to use, light weight, fits on her collar with not problem, love it.

1 de maio de 2020
Opinião espontânea
Classificada 4 em 5 estrelas

Not perfect, but getting better

The system itself isnt that great as it isnt very trustworthy. However, the company has great customer service and continues to make an effort to better the components and software. I am loyal to Link and waiting to see what the future holds for this company.

29 de abril de 2020
Opinião espontânea
Classificada 3 em 5 estrelas

Good product, but ...

I love this product as it gives me peace of mind that if something happens I can find my dog, but I have had issues that I have spoken with IT and customer service because apparently the cell signal is so good at my house that my “safe zone” extends to about 8 houses down the road and across the street from my actual house. This caused an issue when my dog got away and was marked “at home” when in reality he was about 7 houses down in the opposite direction he ran from and I couldn’t find him as it was dark at night. Luckily a neighbor found him but I was very disappointed in the collar as my dog was definitely not “ at home” I have been informed the new product will let me change the distance setting of the home zone so I have pre ordered it and hopefully that fixes the issue. Otherwise it has been great for tracking when away from home

24 de abril de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

It does not track

It does not track. Takes forever to update, if it does. Always says the dog is with me or at the home base. Too much money to pay for inadequate results.

20 de abril de 2020
Opinião espontânea
logótipo da Link My Pet

Resposta da Link My Pet

Cheryl, you're right the system wasn't working as well as it could have for you! Fortunately there are just a few permission changes that you need to accept on your phone for all of the information being sent through our system to be allowed to reach your Link AKC app. An agent from the Customer Care Department should be reaching out to you to walk through those steps and to answer any other questions that you might have.

Classificada 5 em 5 estrelas

Great collar

Great collar! Has everything you need for the new tech world.

19 de abril de 2020
Opinião espontânea
logótipo da Link My Pet

Resposta da Link My Pet

We love to hear that it's working so well for you and we're even more excited to be able to bring you the Link 3! Keep sharing your suggestions with our Customer Care Department and we'll keep working to make this the system everyone needs to stay connected with their pets!

Classificada 1 em 5 estrelas

Not recommended!

I purchased the Link AKC collar for my redbone coonhound puppy 2 years ago after being advised by our trainer that he could easily get onto a scent and blow through our electric fence. I purchased the standard collar, the sport collar and 2 years of service. The sport collar ripped about 4 months into our contract. They replaced it and the collar broke again within another 3 months. We basically stopped using it because it’s a pain to put the gps device in the sport collar (and it was ripped) and the standard collar was bulky with his electric fence collar. The gps service was very delayed and most days didn’t work. They told us to reset the device which would work for a day or so then stop tracking again. We stopped using it and just wasted the rest of our contract. Now... I saw a new charge on my credit card for $166 which would be renewal for 2 more years. I called and they told me that they were aware that their product is garbage and they would refund me. Welp, I got my refund minus $9.95 per month service because I used their sim service? If you can do any math, that doesn’t add up. This thing hasn’t been turned on in over a year. Their service is lacking and their customer service is even worse. I will definitely NOT be trying their new device in the spring. Even with a large discount.

14 de abril de 2020
Opinião espontânea
Classificada 2 em 5 estrelas

A huge tracking delay

The reason I gave two stars, it's because I like the concept of being able to track my pets. The tracking device has a delay of about 2-5 minutes. When my pets are away from home, the device doesn't alert me on time, that's a huge no, no for me. I want a tracker that's able to keep track of my pet's instant, not minutes later after my pet has been almost a mile away from me.

3 de abril de 2020
Opinião espontânea
Classificada 2 em 5 estrelas

The app is slow to catch up and the…

The app is slow to catch up and the battery is weak. It goes dead too easily. I paid for a full year of service. I regret it. I don’t foresee me paying any further past that. If you can make improvements to your app, that may change. It sets goals for my puppy. Sounds really cool. Unrealistic. She is way more active.

26 de março de 2020
Opinião espontânea
logótipo da Link My Pet

Resposta da Link My Pet

Thank you so much for reaching out so our tech department can help address your concerns! It looks like one of our agents had reached out last week to offer her assistance is improving your battery life. We're sorry if her message didn't reach you! An agent will be calling and emailing again shortly. :)

We can also see that your pup is definitely active! The activity goal is only a recommendation based on breed, to help maintain a healthy lifestyle. It looks like you already figured out how to change that level in the app.

It looks like you are a great pet parent doing everything you can to keep your pup happy and healthy!

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