Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Really disappointed with my transaction. I felt secure to order as reviews were good. I purchased a pair of slippers and a pair of trainers. The trainers didn’t arrive. The slippers arrived but (si... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This was my first time buying from Linzi. Ordering was easy and delivery options clear. The boots arrived well within the delivery estimate and I was kept informed of progress. Return options look si... Ver mais

Classificada 5 em 5 estrelas

Lovely sandals, third pair from Linzi. So comfortable and stylish, great value. Great service and delivery. Have recommended to friends following several compliments. Until closer inspection you wou... Ver mais

Classificada 5 em 5 estrelas

I found the whole ordering online process easy to manage. Communication for collection was good and so was the time between ordering to collection. Collection it’s self was quick and easy, although... Ver mais

Informações sobre a empresa

  1. Loja de calçado
  2. Loja de roupa
  3. Loja de acessórios de moda
  4. Loja de fatos de banho
  5. Loja de moda feminina

Escrito pela empresa

Linzi is known for our on-trend seasonal style, as well as the classic staples for everyone, at amazing prices. Linzi has spent over 30 years designing, creating, and perfecting our shoes. Recently launching Swimwear and Bags, we have something for everyone for every occasion! Take a look our at website to view our new collections.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 96% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Linzi Trainers via Matalan

Good morning, I was trying to return a pair of trainers and on the paperwork you can't take the item back to Matalan you have to send direct to Linzi. The QR Code that you were asking to click into was a scam and I ended up going into Coin Cashgames, by luck my bank stopped them receiving £59.99 for these trainers. At present I am still trying to send these back and I'm at a lost now how to do it. Very upset and will not be ordering through Matalan again for Linzi shoes. Regards, Elizabeth

9 de maio de 2025
Opinião espontânea
logótipo da Linzi

Resposta da Linzi

Hi,

Thank you for your review.

We are sorry to hear about your return experience. Paperwork sent with your order does contain a QR code on the right hand side and this will take you directly to our Linzi/Matalan return portal.

Customers are important to us and have requested additional information via Trust pilot to look further into this for you and guide you through on how to return your order.

We look forward to hearing from you.

Linzi Customer Care Team.

Classificada 1 em 5 estrelas

Can’t return item!

Bought sandals from Linzi through matalan on line. If you want to return them you have to do it directly to Linzi. When I tried to return them it came up as non-refundable. No reason given, nothing on matalan site to say you couldn’t return them when I ordered. Now stuck with sandals I don’t want. I wouldn’t buy from them again & would recommend to others not to use this company.

8 de maio de 2025
Opinião espontânea
logótipo da Linzi

Resposta da Linzi

Hi,

Thank you for bringing this to our attention.

Our customer service team have now been in touch via email regarding your experience. We can see a refund has been issued and we look forward to hearing from you.

Linzi Customer Care Team.

Classificada 1 em 5 estrelas

I bought 2pairs of shoes only one pair…

I bought 2pairs of shoes only one pair fitted and I was told I can’t return the other pair so won’t use you again very disappointed

8 de maio de 2025
Opinião espontânea
logótipo da Linzi

Resposta da Linzi

Hi Keeley,

Thank you for bringing this to our attention.

We would like to look further into this for you and have been unable to find your order details via this review and requested additional information.

We look forward to hearing from you.
Linzi Customer Care Team.

Classificada 4 em 5 estrelas

My loveeeely espadrille wedges....

My loveeeely espadrille wedges arrived sooner than expected. They are beautiful. A great price too. I have bought them for a summer wedding, go with my dress perfectly. Easier on the feet than stilettos. I don't think I will be able to wait till August to wear them though.

8 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Sandals

Can't fault ordering and delivery.unfortunately I forgot about my feet needing a wide fit and these were too narrow. Can't send back as were bought from the outlet,so stuck with a lovely pair of sandals I can't wear😔

5 de maio de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Refund given

Thank you Linzi customer service have got in touch and there was a misunderstanding between being given a refund or a credit.
I have now been told I will receive a refund so thank you hence I have changed experience and feedback
Regards
Ann

14 de maio de 2025
Opinião espontânea
logótipo da Linzi

Resposta da Linzi

Hi Ann,

Thank you for reaching out regarding your return.

I can see our customer service are looking into this for you and have emailed you with an updated response. We look forward to your response.

Hannah - Customer Care Team

Classificada 1 em 5 estrelas

No care for the customer

I ordered a pair of trainers and received an odd pair, 2 completely different trainer types. I suppose mistakes happen but the service I have received since to rectify hasn't been good at all. Email responses were of a blame me attitude. I won't be ordering again.

6 de maio de 2025
Opinião espontânea
logótipo da Linzi

Resposta da Linzi

Hi Laura,

We’re really sorry an odd pair were sent to you. To help sort this out, our customer care team sent you a return label. Sometimes, if old labels aren’t fully covered, parcels can end up coming back to you instead of reaching us, we completely understand how frustrating that must be.

As soon as we receive the return, we’ll be in touch. In the meantime, if there’s anything else we can help with, just let us know.

Linzi Customer Care Team.

Classificada 5 em 5 estrelas

I love my shoes

I love my shoes, they look fabulous and are so comfortable. The finish is equal to shoes that I have bought which are 3 times more expensive.

1 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing.....

I absolutely love Linzi shoes....i have had quite a few pairs of shoes here... they are my go to first whenever i need shoes....They arrive very quickly and i have never had to send anything back.....Great company....

11 de maio de 2025
Classificada 1 em 5 estrelas

Evri have damaged my parcel and I’ve…

Evri have damaged my parcel and I’ve not heard anything at all. It’s over a week ago and still waiting so I would love to review them if I had them.

30 de abril de 2025
Opinião espontânea
logótipo da Linzi

Resposta da Linzi

Hi Julie,

We would like to look into this for you.

Can you please provide your full name, email address and order number so we are able to locate your order.

As soon as we have the relevant information, we will be able to investigate this for you.


Hannah, Customer Care Team

Classificada 5 em 5 estrelas

Echo sandals

My echo sandals have just arrived, I bought a red and cream pair. I’m a size 5 but have a s
I’m foot and had to move buckle onto the next hole on both straps, but now they feel comfortable and safe. Would reccommed for summer. Will be buying more. X

8 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered and Evri lost it which Linzi…

Ordered and Evri lost it which Linzi has proof off but still no replacement shoes sent or a refund. Awful customer service.

24 de abril de 2025
Opinião espontânea
logótipo da Linzi

Resposta da Linzi

Hi Joanna,

We would like to look into this for you.
Can you please provide your full name, email address and order number so we are able to locate your order.

As soon as we have the relevant information, we will be able to investigate this for you.

Hannah, Customer Care Team

Classificada 5 em 5 estrelas

2 pairs of sandals

Bought 2 pairs of sandals,
they look so nice on, are comfortable.
Will be buying more price was cool.

no problems from ordering to receiving totally happy.

23 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Parcel never received and still waiting…

Parcel never received and still waiting for refund.
I would have rated 0 if that option was available.

19 de abril de 2025
Opinião espontânea
logótipo da Linzi

Resposta da Linzi

Hi,

We would like to look into this for you.

Can you please provide your full name, email address and order number so we are able to locate your order.

As soon as we have the relevant information, we will be able to investigate this for you.

Hannah, Customer Care Team

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