Really good experience with Liquidline from start to finish. The team are easy to deal with, super helpful, and know their stuff. Everything was set up smoothly with no hassle, and the equipment its... Ver mais
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Leia as opiniões dos outros
Alex our main Engineer is just TOP NOTCH. Always makes us at the dealership a priority. Fixes the problem and leaves us feeling reassured and most happy. Thank you from us over at BMW/MINI Salisbury
A empresa respondeu
Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
A empresa respondeu
We have experienced had multi difficulties with liquid line and on going problems and no one seems to help fully however I called up to ask for help with my online portal and Lorraine Hilton was so wo... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de máquinas de café
- Fornecedor de água engarrafada
- Loja de café
- Máquina de venda de café
- Grossista de café
- Fornecedor de máquinas automáticas
Escrito pela empresa
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Escrito pela empresa
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Informações de contacto
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Reino Unido
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Superb experience
prompt response, problem solving, great customer service
7 de julho de 2026
Opinião espontânea
Resposta da Liquidline
Thank you for taking the time to leave us such a great review!
We're delighted to hear that you experienced prompt responses, effective problem-solving, and great customer service. Providing a fast, helpful, and friendly service is what we strive for, so it's wonderful to know we delivered.
We really appreciate your feedback and look forward to helping you again in the future!
Jeff called me back very quickly &…
Jeff called me back very quickly & talked me through the issue, it was promptly resolved.
7 de julho de 2026
Opinião espontânea
Resposta da Liquidline
Good Morning Tina, Thank you for taking the time to leave us a review. We're delighted to hear that Jeff got back to you so quickly and was able to talk you through the issue. It's great to know your problem was resolved promptly. We really appreciate your feedback and are always here if you need any further assistance.
Still waiting for delivery
Still waiting for delivery
Now Had explanation to why delivery not arrived
Customer Service Lady very helpful
29 de junho de 2026
Resposta da Liquidline
Good Morning Kerry, We're sorry to hear you're still waiting for your delivery. We understand how frustrating delays can be and appreciate your patience.
Please contact our customer support team with your order number so we can look into this for you and provide an update as quickly as possible. We'll do everything we can to help resolve this.
Thank you for bringing this to our attention, and we hope to put things right for you soon.
Great service from the customer care…
Great service from the customer care team and the engineers too!
1 de julho de 2026
Resposta da Liquidline
Good Afternoon Marios, Thank you for your wonderful review! We're delighted to hear that you had a great experience with both our customer care team and our engineers.
Your kind words mean a lot to us, and we'll be sure to share your feedback with the team. Thank you for choosing us, and we look forward to helping you again in the future!
They left all the boxes on the ground…
They left all the boxes on the ground floor.
We are multi occupied in this building and any one could of taken the boxes.
1 de julho de 2026
Resposta da Liquidline
Good Morning Felicity, Thank you for your feedback. We're sorry to hear that your delivery did not meet your expectations.
We understand your concerns about the boxes being left on the ground floor of a multi-occupied building, where they could have been taken by someone else. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention.
We take feedback like this seriously and will share your comments with our delivery team to help prevent similar situations in the future. One of our customer service team will contact you shortly to discuss this further. Please allow a little time for us to investigate this further and work towards a resolution.
Great Customer Service
Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
29 de junho de 2026
Opinião espontânea
Resposta da Liquidline
Good Afternoon Pam, Thank you so much for your wonderful review! We're delighted to hear that Pam was able to help trace your missing order and get it delivered so quickly. We'll be sure to pass on your kind words to her – she'll be thrilled to know her efforts made such a positive difference. Thank you for your patience, and we're so pleased your team received everything in time. We look forward to serving you again!
portal issues
We have experienced had multi difficulties with liquid line and on going problems and no one seems to help fully however I called up to ask for help with my online portal and Lorraine Hilton was so wonderful and helpful and sorted my issues we hope , 10/10 service and effort from Lorraine. Thank you much appreciated
2 de julho de 2026
Opinião espontânea
Resposta da Liquidline
Good Afternoon Lucy, Thank you for taking the time to leave your feedback. We're sorry to hear that you've experienced ongoing difficulties with Liquidline and understand how frustrating that must have been.
We're delighted to hear that Lorraine Hilton was able to assist you with your online portal and provide the level of service you deserved. We'll be sure to pass on your kind words and recognition—she'll be thrilled to know her support made such a positive difference.
We truly appreciate your patience, and we hope the issues are now resolved. If there's anything further we can help with, please don't hesitate to get in touch.
Quick delivery and friendly staff!
23 de junho de 2026
Resposta da Liquidline
Good Morning Helen, Thank you for your kind review! We're so pleased to hear you were happy with our quick delivery and found our staff friendly. Your feedback means a lot to us, and we look forward to serving you again soon!
Great customer service
Great customer service, fast delivery. A special mention to Laura!
18 de junho de 2026
Resposta da Liquidline
Good Afternoon Nicole, Thank you so much for your wonderful review! We're delighted to hear you were happy with our customer service and fast delivery.
A special thank you for mentioning Laura—we'll be sure to pass on your kind words to her. She'll be thrilled to know she made such a positive impression.
We really appreciate your support and look forward to serving you again soon!
Punctuation is great arrives on date…
Punctuation is great arrives on date stated
Communication is great
Quality is excellent as stated by customers
Overall happy with service, delivery and product
21 de junho de 2026
Resposta da Liquidline
Good Afternoon Sonia, Thank you so much for your wonderful review! We're delighted to hear that you were happy with the communication, timely delivery, and the quality of your order. It's great to know everything met your expectations. We really appreciate you taking the time to share your experience, and we look forward to serving you again in the future!
Excellent Customer Service
Excellent Customer Service. Missing parcel located in minutes.
22 de junho de 2026
Opinião espontânea
Resposta da Liquidline
Good afternoon . Thank you for your wonderful 5-star review! We're delighted to hear that our Customer service team were able to locate your missing parcel within minutes and provide you with excellent customer service. Your kind words mean a lot to our team, and we appreciate you taking the time to share your experience. We look forward to helping you again whenever you need us.
Alex our main Engineer is just TOP…
Alex our main Engineer is just TOP NOTCH. Always makes us at the dealership a priority. Fixes the problem and leaves us feeling reassured and most happy. Thank you from us over at BMW/MINI Salisbury
29 de junho de 2026
Opinião espontânea
Resposta da Liquidline
Good Afternoon, Thank you for your wonderful review! We're delighted to hear that Alex continues to provide such outstanding support to your team at BMW/MINI Salisbury. We know how important it is to keep things running smoothly, and it's great to hear that Alex's expertise, responsiveness, and commitment give you confidence and peace of mind. We'll be sure to pass on your kind words to him — feedback like this means a lot. Thank you for your continued trust and partnership; we look forward to supporting you for many years to come.
quick delivery and very happy delivery…
quick delivery and very happy delivery driver
25 de junho de 2026
Resposta da Liquidline
Hi,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you were happy with the quick delivery and the service provided by our delivery driver. I'll be sure to pass your kind feedback on to the team—they'll really appreciate it.
Thank you for choosing Liquidline, and we look forward to serving you again soon.
ALWAYS DELIVER THE NEXT DAY
ALWAYS DELIVER THE NEXT DAY, NEVER GET THE ORDER WRONG.
FAST AND VERY EFFICIENT
24 de junho de 2026
Resposta da Liquidline
Hi,
Thank you so much for your fantastic review!
We're delighted to hear that you've consistently experienced next-day delivery, accurate orders, and fast, efficient service. Providing a reliable service that our customers can depend on is exactly what we strive for, so it's great to know we're delivering on that promise.
Thank you for your continued support, and we look forward to serving you again soon.
Professional and supportive
Recent interactions regarding a review of our core lines, organised by Paul Dines, proved extremely positive. I really appreciated the thoughtfulness shown and the effort made in supporting me with the Ridge Plymouth Liquidline account.
26 de junho de 2026
Opinião espontânea
Resposta da Liquidline
Good Afternoon Jayne, Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that your recent core line review was such a positive experience and that you appreciated the care and support provided throughout the process. We'll be sure to pass your kind comments on to Paul Dines, who will be thrilled to know his efforts made a difference. We truly value your partnership and look forward to continuing to support you and the Ridge Plymouth Liquidline account in the future.
Great and efficient service all round
Great and efficient service all round. Quick turnaround and prompt customer service. Huge shoutout to Paul D!
29 de junho de 2026
Opinião espontânea
Resposta da Liquidline
Good Afternoon Jordan, Thank you for your fantastic review! We're delighted to hear you found our service efficient and that our team provided a quick turnaround and prompt customer support. A special thank you for the shoutout to Paul D—we'll be sure to pass on your kind words to him. We really appreciate your feedback and look forward to helping you again in the future!
Resposta da Liquidline
Good Morning Claire, Thank you for your wonderful review! We're so pleased to hear that your order arrived quickly and that our delivery driver was friendly and helpful. We'll be sure to pass your kind comments on to the team. We really appreciate your support and look forward to serving you again soon!
great service
19 de junho de 2026
Resposta da Liquidline
Good Morning Gary, Thank you for your kind review! We're delighted to hear you had a great experience with our service. Your feedback means a lot to our team, and we truly appreciate you taking the time to share it. We look forward to serving you again in the future!
Really good experience with Liquidline…
Really good experience with Liquidline from start to finish. The team are easy to deal with, super helpful, and know their stuff. Everything was set up smoothly with no hassle, and the equipment itself is great quality.
Any time we’ve needed support, they’ve been quick to respond and sort things out without any fuss. Overall, just a reliable company that does what they say they will.
Would definitely recommend 👍
18 de junho de 2026
Resposta da Liquidline
Thank you so much for taking the time to leave such a fantastic review 😊
We’re really pleased to hear you had a great experience with Liquidline from start to finish. Providing helpful support, making the process as smooth as possible, and delivering reliable service are all things we work hard to achieve, so it’s great to know that reflected in your experience.
We truly appreciate your recommendation and look forward to continuing to support you in the future. Thanks again for choosing Liquidline
Resposta da Liquidline
Thank you so much for your kind review! We’re delighted to hear you received excellent service all round. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing us and we look forward to supporting you again in the future.
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