Taliska Shimwell really made my experience stress free as I knew she had it in control, she kindly gave me update throughout the process so I felt up to date and knew what was going on. Thank you Tali... Ver mais
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Leia as opiniões dos outros
Liquidline recently supported us at a large function in the midlands. It was super nice to see Tim again after his support at our last event. After setting up, he handed over to David who was ex-ce-ll... Ver mais
A empresa respondeu
Having reported a fault with one of our coffee machines this morning. I contacted a young lady named Lorraine who took the details of the fault. She said she would refer it to the technical team. I... Ver mais
A empresa respondeu
Responded the same day I put in a visit request for a broken water boiler, and it was up and running again the same day. The Engineer was very pleasant too.
A empresa respondeu
Informações sobre a empresa
- Fornecedor de máquinas de café
- também em
- Fornecedor de água engarrafada
- Fornecedor de máquinas automáticas
- Grossista de café
- Loja de café
- Máquina de venda de café
Escrito pela empresa
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Escrito pela empresa
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Informações de contacto
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Reino Unido
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great company, good response times
Ease of booking order online is great and delivery is super fast which is commendable. I don't have any issues with the company but I do with their courier company, I have repeatedly requested they deliver to the person on the order in Service Reception, they persistently deliver through our MOT shutter door which is against H&S and VOSA guidelines and I don't know it's even been delivered
14 de agosto de 2026
Resposta da Liquidline
Good Morning Alison, Thank you for your positive feedback about our online ordering process and fast delivery. We’re delighted to hear that you find booking an order easy and our delivery service commendable.
We’re sorry to hear about the issues you’ve experienced with the courier’s delivery method. We completely understand your concerns, particularly regarding your site’s health and safety requirements and the fact that you are not always aware when an order has been delivered.
We’ll raise this with our courier team and stress the importance of following your specific delivery instructions and ensuring orders are handed to the person named on the order at Service Reception. Thank you for bringing this to our attention, and we appreciate your continued custom.
Resposta da Liquidline
Good Morning Jacqui, Thank you so much for your kind review! We’re delighted to hear you’re happy with our service and quick delivery. We really appreciate your support! 😊
Ordered coffee beans and was delivered…
Ordered coffee beans and was delivered very prompt great service very good
16 de agosto de 2026
Resposta da Liquidline
Thank you for the great review! 😊 We’re delighted to hear your coffee beans arrived promptly and that you were happy with the service. We really appreciate your feedback!
Resposta da Liquidline
Thank you so much for the fantastic review! 😊 We’re delighted to hear you’ve had such a faultless experience with us. Your feedback really means a lot to the team!
The engineer seemed to know what he was…
The engineer seemed to know what he was doing and got on with the task. Whilst we were waiting for an engineer to arrive, 2 days later due to sickness, I was engaging with another team member who walked me through the process to get the machine up and running again until we could get our machine worked. I thought that was great customer service and appreciated.
12 de agosto de 2026
Resposta da Liquidline
Thank you so much for taking the time to share your experience.
We’re really pleased to hear that our engineer was knowledgeable and able to get the machine back up and running for you. We’re also delighted that the support you received while waiting for the engineer was helpful and made a difference.
We’re sorry that the engineer visit was delayed due to sickness, but it’s fantastic to hear that our team member was able to talk you through the process and help keep things running in the meantime.
Thank you again for your kind words and for recognising the support you received from the team. We really appreciate it!
Engineer was on time and very helpful
Engineer was on time and very helpful. Explained that our coffee machine cannot dispense Iced Lattes (not entirely sure why they're on the menu!).
14 de agosto de 2026
Resposta da Liquidline
Thank you for your feedback! We’re pleased to hear that our engineer arrived on time and was helpful in explaining the capabilities of your coffee machine. We completely understand your confusion around the Iced Latte being on the menu, and we’ll certainly take this feedback on board.
Resposta da Liquidline
Thank you for your fantastic feedback! We’re delighted to hear you were happy with the speedy delivery. We really appreciate you taking the time to leave us a review!
Problem with brewer
We had a problem with our Machine, the lady i spoke to was great spoke to a a gentleman about my issue he was so helpful, i cant fault anyone always had great customer service from everybody.
I cant fault Andy who came to sort my machine this morning such a lovely man.
14 de agosto de 2026
Opinião espontânea
Resposta da Liquidline
Thank you so much for your fantastic feedback! We’re really pleased to hear that our team were able to support you with the issue with your machine and that everyone you spoke to was helpful and friendly.
It’s especially lovely to hear such kind words about Andy and the service he provided when attending your machine this morning. We’ll be sure to pass your comments on to the team.
Thank you for your continued support and for taking the time to leave such a wonderful review!
Alex was excellent with the service
Alex was excellent with the service, informative and helpful at all times. Cannot be faulted!
17 de agosto de 2026
Opinião espontânea
Resposta da Liquidline
Thank you so much for your fantastic feedback! We’re delighted to hear that Alex provided such excellent service and was informative and helpful throughout. We’ll be sure to pass your kind comments on to Alex — it’s great to know they made such a positive impression. Thank you for taking the time to leave a review!
super quick and easy to use and…
super quick and easy to use and delivery was perfect!
11 de agosto de 2026
Resposta da Liquidline
Thank you for your fantastic feedback! We’re so pleased to hear that you found the service quick and easy to use, and that your delivery arrived perfectly. We really appreciate you taking the time to leave a review and hope to continue providing you with the same great service!
Pamela was extremely polite and very…
Pamela was extremely polite and very helpful whilst placing my order
14 de agosto de 2026
Opinião espontânea
Resposta da Liquidline
Thank you for your lovely feedback! We’re delighted to hear that Pamela was so polite and helpful when placing your order. We’ll be sure to pass your kind comments on to her. It’s great to hear she provided such a positive experience, and we really appreciate you taking the time to leave a review!
Many thanks to Pamela Cawood for her…
Many thanks to Pamela Cawood for her patience, understanding, and positive attitude—exactly what new clients need. Thank you, Pamela.
Kasia
13 de agosto de 2026
Opinião espontânea
Resposta da Liquidline
Thank you so much for your wonderful feedback! We’re delighted to hear that Pamela provided such a positive experience. We’ll be sure to pass your kind comments on to her — she’ll be thrilled to know her patience, understanding and positive attitude made such a great impression. Thank you for choosing us, and we look forward to supporting you going forward!
Coffee Machine Error Message
My query was answered really quickly. It was informative, helpful and will be useful for future issues.
4 de agosto de 2026
Resposta da Liquidline
Thank you so much for taking the time to leave us such lovely feedback! 😊
We’re really pleased to hear that your query was answered quickly and that you found the response informative and helpful. It’s great to know that the information provided will also be useful should you need us again in the future.
We really appreciate you choosing Liquidline and taking the time to share your experience with us
Quick and helpful!
7 de agosto de 2026
Resposta da Liquidline
Thank you so much for your lovely feedback!
We’re really pleased to hear you found our service quick and helpful. That’s exactly the experience we aim to provide our customers.
Thank you for choosing Liquidline, and we really appreciate you taking the time to leave us a review!
Applied for lease of coffee machine not…
Applied for lease of coffee machine not interested in supplying ballymoney in northern ireland too far from Belfast apparently i wouldnt recommend this company at all !!! One star company !!
12 de agosto de 2026
Opinião espontânea
Resposta da Liquidline
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with the outcome of your enquiry. We completely understand that this will have been frustrating, particularly when you were looking to lease a coffee machine.
We do genuinely appreciate you considering Liquidline and wish you all the very best in finding the right coffee solution for your business.
5* Customer service
5* Customer service, delivery service was 1 day late however this is not fault of Liquidline
4 de agosto de 2026
Resposta da Liquidline
Thank you so much for your 5-star review! ⭐ We’re delighted to hear you were happy with our customer service.
We’re sorry to hear your delivery was a day late, but we really appreciate your understanding that this was outside of Liquidline’s control. However, we will investigate this with the courier to ensure this doesn't happen again for you. Thank you again for your kind feedback! 😊
Not great on the delivery of goods
Liquidline as a company I have no problem with. Good service, good products, Excellent staff and good equipment. Sadly the delivery company they use lets them down.
4 de agosto de 2026
Resposta da Liquidline
Thank you for your kind words about Liquidline, our products, service and team. We’re sorry to hear that your experience with the delivery company has let you down.
Matt from our Customer Service team has contacted you directly to investigate this further and understand what happened, so we can work towards getting this resolved.
We really appreciate you bringing this to our attention and for your positive feedback about Liquidline.
Very helpful
Very helpful, amazing customer service. Haven’t used this service myself before and Pamela was very helpful in explaining different aspects of the order/company.
7 de agosto de 2026
Opinião espontânea
Resposta da Liquidline
Good Afternoon Grace, Thank you so much for your wonderful review! We're delighted to hear that Pamela was able to provide such helpful and informative customer service, especially as it was your first experience with us.
We understand that trying a new service can come with lots of questions, so we're glad Pamela could explain everything clearly and help you feel confident about your order. We really appreciate your kind words and look forward to serving you again in the future!
maintenance query
I spoke to Pamela regarding a query about our account. She listened attentively and patiently to my query and responded politely, warmly and professionally.
She endeavoured to solve the problem immediately but, due to a meeting of the appropriate staff, wasn't able to. She calmly took my details, checked them with me, and promised to get back to me as soon as the staff became available.
I then asked another question about our account which she was able to solve for me straight away. I would definitely speak to Pamela at Liquidline again.
6 de agosto de 2026
Opinião espontânea
Resposta da Liquidline
Good Afternoon , Thank you so much for taking the time to leave such a thoughtful review.
We're delighted to hear about your positive experience with Pamela. Providing attentive, professional, and friendly service is something we take great pride in, and it's wonderful to know that Pamela kept you informed, managed your query with care, and was able to resolve your additional question straight away.
We'll be sure to pass your kind comments on to Pamela—they'll mean a great deal to her. Thank you again for your recommendation, and we look forward to assisting you whenever you need us.
Pamela was very helpful and…
Pamela was very helpful and knowledgeable and a pleasure to deal with. Thank you.
5 de agosto de 2026
Opinião espontânea
Resposta da Liquidline
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Pamela was able to help and that you found her knowledgeable and a pleasure to deal with. We pride ourselves on delivering excellent customer service, so it's wonderful to know Pamela made such a positive impression.
I'll be sure to pass your kind feedback on to Pamela—it will mean a great deal to her.
Thank you for choosing Liquidline, and we look forward to supporting you again in the future.
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