Little Helper Opiniões 

507
•
TrustScore: 4 em 5

3,8

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Classificada 5 em 5 estrelas

I’m really happy with the Little Helper high chair. It’s sturdy, well made and feels very safe and secure for my little one. It’s also practical and easy to clean, which makes mealtimes so much ea... Ver mais

Classificada 5 em 5 estrelas

Our daughter loves her fun pod so she can be involved with what we're doing in the kitchen and it is great quality and very well made! The website is great and I'd highly recommend to friends and fami... Ver mais

Classificada 5 em 5 estrelas

Little Helper desk with two chairs has been amazing for our toddlers, who have used it to do art with their grandparents, prepare fruit for pancake days, create with play dough , drawing, jigsaws,... Ver mais

Classificada 1 em 5 estrelas

We bought a “wooden” children’s table and chairs. Calling it wooden is a stretch! It is the cheapest of cheap hard cardboard instead of wood with a shiny sticker on top to resemble wood. Definitely no... Ver mais

Informações sobre a empresa

  1. Loja para bebé
  2. Loja de brinquedos para crianças

Informação fornecida por diversas fontes externas

Our Fun Pod allows your toddler to stand unaided beside you at the worktop whilst helping with the pots, painting or simply just watching you cook without the worry of them injuring themselves.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

507 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 35% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(507)

88 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Ordered a dressing up clothing rail…

Ordered a dressing up clothing rail with light mirror on 2nd of January and still waiting for it to be delivered my daughters birthday is in 4 days I’m hoping it arrives on time

2 de janeiro de 2025
Opinião espontânea
logótipo da Little Helper

Resposta da Little Helper

You ordered this on a pre-order basis and contacted us on 10th January to check. We advised on 14th that the original order was lost in transit and immediately replaced this and delivered one to you same day. Please confirm this arrived. Kind regards, Little Helper

Classificada 5 em 5 estrelas

Sturdy and great design

A really well made, genius idea. I spent ages looking for a tower suitable for a 14 month old who just wants to be nosey when I'm in the kitchen. Because of the solid sides this is perfect. I built it on my own, and it was really easy to do. It's wiping clean easily and not scratching despite having a ride on toy rammed into it 1000 times a day. Glad I bought it!

3 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Little Helper Learning Tower

Great service and great product. The product was shipped promptly and clear information was provided regarding delivery. It was straight forward to assemble ( done by 1 adult.) Little boy, age 10 months was delighted to stand in it and watch his Mum baking and washing up. The structure encouraged him to develop confidence with standing and also to " chatter " with his Mum while she worked.

3 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

A beautifully made art easel

I bought the 3-in-1 wooden height adjustable art easel, paper roller, magnetic whiteboard and blackboard for my seven year old granddaughter for Christmas. It is as well made and multi- purpose as it sounds. She is delighted with it and has spent hours using it since we gave it to her. She loves drawing and writing and I think it will keep her occupied for a long time to come. She is tall so the height adjustable element is very useful.

2 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great product!

Granddaughter loves using the little helper. She can now help mum and dad and be involved in kitchen activities in complete safety. What a great product!

2 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent product

Excellent product
I purchased the kitchen helper tower with blackboard panels for my 20 month old grandson. The product is very well made and sturdy. Easy to put together and my grandson is very safe when he's stood in the tower giving him the opportunity to “help” with food prep etc.
There's plenty of room for growth so he will be using it for the next few years.
He is also enjoying using the blackboard panels which are on two sides of the tower.

2 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

The disappointment continues

I received an email back - asking if I had a wonderful Christmas my first email was about 10 missing parts and we could not put the item together for my kids

Seriously doubting if they read the emails at all

Box intact someone putting together the delivery obviously left out a whole extra box no discussion on when the items would be delivered

Do not buy from this place 10 missing
Items and 3 upset kids

27 de dezembro de 2024
Opinião espontânea
logótipo da Little Helper

Resposta da Little Helper

We are so sorry that you received a product with missing parts. We note you ordered the product was delivered on 20th November and you discovered this on Christmas Eve. We do advise in our Delivery Information, our Returns & Refunds Policy and our Terms and Conditions that products must be checked within 3 days of receipt in the rare event of an issue so that we can put this right straight away. This information is also on our order confirmation (implemented before Black Friday to encourage checking products before the big day) and we plan to keep this here as a further reminder.

I note that the box was in tact and I can promise you hand-on-heart that we have never had a product with so many missing elements. The manufacturer we work with has been fed back with this information so that they may address this with their QC team and the factory that assembled the packaging. They are a very good company that we have worked with for a long time and I am just so sorry that this happened the day before Christmas.

With our own branded products, we have very strict packing guidelines including weighing every element (to the mg) to ensure everything has been packed but we are not privy to our import partner’s procedures but we have fed this back.

Every mistake or issue that impacts on a customer is always addressed to avoid it happening in the future and we are open to any other suggestions you may have. I can only hugely apologise Lisa on behalf of Little Helper and our import partner that we have let you down.

As soon as we have had a response, we will address this as quickly as we can when the office is open again on 3rd January.

Classificada 5 em 5 estrelas

Great customer service

After placing my pre order on a magnetic/ chalk fun pod for my grandson as a Christmas gift. I was told it would be with me before Christmas. Unfortunately the courier misinformed me as to when it was being delivered and after 8 days of trying to find out what happened, Kim went out of her way to track it and make sure it was delivered or failing that she was going to send out another one.
At such a busy time, it was real customer service.
It’s absolutely lovely and I’m sure my grandson will send many happy hours in the kitchen with us!!
Thank you.

20 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I will not recommend buying from them#LH47639

We ordered a Montessori table & chairs for our little girl on 2 December.

While building one of the chairs, I noticed one of the chair parts was faulty as it was missing one of the holes you need to put the screw in. Which makes assembly impossible. I contacted customer service & provided a picture of the faulty item & requested a replacement. Customer support emailed me back asking many technical questions about the faulty part & promised a replacement 10 days ago. No replacement arrived yet, and no email was sent advising if the replacement was shipped, etc. I emailed asking about the delivery date for the replacement, but I didn't receive any response and emailed them again today. Really bad experience, considering the fact this is a Christmas present & table was not the cheapest. Will never buy from them again.

2 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy with the customer service

Placed two orders, one swiftly dispatched and the second there was an issue with the product before dispatch. The company got in touch, offered solutions and went above and beyond in terms of communication to make sure I got the item in time for Christmas.

19 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy with the table and chair set…

Very happy with the table and chair set that we got for our 15-month old. It looks great, it's sturdy and was easy to put together. Our little one enjoys having their own table to sit at and browse through his books or do a puzzle, which is a nice break from running around and causing chaos. I found the whole process of buying very easy & competive in price too so thank you !!!

19 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Poor customer service

Ordered one of their table and chair sets from Amazon. One of my chair legs snapped out of nowhere (whilst my toddler was sitting on it, which scared him). I contacted the company for a replacement piece since the chair was only 8 months old and this seems to have been a fault as it happened with no damage or misuse from us. From the start the company were difficult to deal with, first suggesting I pay for the replacement and insinuating multiple times it was our fault it broke. After a few back and forth messages they agreed to send a replacement for free, however it has now been a month since my original message with no replacement in sight (despite messaging them multiple times). This as left me with a table and chair I haven’t been able to use for a month or the foreseeable future, and have had to store in a separate room so my twins don’t see it and get upset they can’t use it/fight over the one chair.

TL;DR, I can’t recommend this company due to extremely poor customer service

27 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great quality toddler table and chair set

Very happy with the table and chair set that we got for our 15-month old. It looks great, it's sturdy and was easy to put together. Our little one enjoys having their own table to sit at and browse through his books or do a puzzle, which is a nice break from running around and causing chaos.

25 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

A terrible experience from start to…

A terrible experience from start to finish. I place an order for 5 clothes rails in mid September with an estimated delivery of 3-4 working days. Two weeks after ordering I was informed that three of the items had been delivered to another customer and were no longer available. I have now been waiting seven weeks for a refund and ten weeks for the other two items. The business owner Kim is extremely slow to respond to emails and doesn’t follow up customer delivery issues. I have now had to contact my credit card company for a refund totally nearly £400.

21 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

We ordered a high chair over a month…

We ordered a high chair over a month ago. After chasing up it's location on the 24th of October, we were inform it's pre order and will be dispatched early Nov. We have been chasing for an update since early November, with no update. It's been an absolute pain dealing with this company. Their communication is shocking. Such a shame as their items look great

20 de novembro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

bought a helper tower natural

bought a helper tower natural, positives are they delivered quickly, building the tower was simple

my issue is I wrote a review stating that the place where the toddler stands , the wood seems bit bendy, it’s holding up at the moment but the company didn’t want to save it on their website , hence i’m writing it here. apart from that the tower is good, i don’t think it will break, just wish the wood was harder/ thicker ?

1 de outubro de 2024
Opinião espontânea

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