London North Eastern Railway Opiniões 1713

Great service from lovely staff.From the ticket office through to the end of the journey.
Train clean and tidy, toilets were kept clean throughout trip.
Very impressed as this was my first time with LNER

Used the 1st Class Lounge in Kings Cross Station today and it just happened to be their first day of reopening after a refurb. I thought it was good before but now it's even better.
We were so well looked after by Ahkim, Chris & Gloria.
It's the best Lounge in the country and big thank you to those very special staff. They make you feel special!

Missed our train because of a cancellation with eurostar,LNER staff could not do enough to help we were on the next train with new tickets and good seats,excellent

Travelling from York to Doncaster on the 17.35 platform 3 bound for Kings Cross. Kings Cross train was at platform 3 so we boarded it. Calling at Doncaster, Grantham, Stevenage & Kings Cross.

Train was in motion 10 minutes before the announcement came over that it was going to Grantham, Stevenage & Kings Cross.

Completely passed Doncaster. Ticket staff came round, explained the situation, scanned my ticket even though it was not valid. He clearly knew the reason why but lacked in customer service explaining why our stop had been cancelled.

Got to Grantham, explained to the ticket office staff he just said explain to the staff when they come to check your tickets. Explained to the ticket staff what had happened, he scanned the ticket again which was not valid. If you're happy for passengers to take train rides with no valid ticket then when you fail as a business you've only got yourselves to blame.

I regularly travel with LNER from Doncaster to London and back . The staff are always lovely and friendly. The service is brilliant- soooo much better than EMR. I cannot recommend them enough

Apart from the first class lounge not being available, journey was very comfortable and almost on time

Staff fabulous food great comfortable chairs a really lovely experience 😊

Amazing people all the way. Very professional staff

This is the message I tried to send to LNER, but it's impossible as their App won't allow me to fill in the details.

I had booking for First Class in
Coach L Seat 25
I boarded this coach and was told by a MEMBER OF THE PUBLIC, who was blocking the entrance to carriage L, that the carriage was booked for a private party and I should speak to a member of LNER staff who would find me a seat in Coach K. Yes a member of the private party tellling me where to sit!
The only seat left available in K was the window seat in a table for 4. As I have a medical problem which means I have to regularly stretch my legs, this was unsuitable. That's the reason I booked a single seat in 1st class.
I spent most of the journey in Standard class until a seat became available after Newcastle.

The whole 1st class journey was awful, disgusting toilets, no ice for drinks, uncleared tables.

The staff did everything they could but were overwhelmed with what seemed to them to be a booking they knew nothing about.

I would have fared better in a Lumo.

Borrowing from Carlsberg "Probably the best Train Operating Company for Passenger Service".

Ignorant onboard train staff.

Very disappointed as a regular first class commuter spoilt what is normally a high standard of professional delightful hardworking staff.

We only had a short journey using LNER today, the crest of the journey was a different train company.
Our LNER train was on time, clean and warm. Easy online booking and reserving of seats.

Very easy journey lovely helpful staff and great trains to travel on

I accidentally booked myself and my daughter on a train that had no reservations left. My daughter has DLD and social anxiety and would not be able to cope with getting a train without seat reservations. I contacted LNER and they reserved us some priority seats. It is such a relief

Every time I've taken a day return train to Nottingham on a Saturday, LNER/East Midlands Trains FAIL their customers by providing an inadequate service. As on previous occasions, yesterday there were just two carriages on the train going to Nottingham. It was already nearly full when it stopped off at Grantham, and still had several more stops before Nottingham. It is NOT ok for passengers to pay for a ticket and then have to stand in the aisles, just because you can't be bothered to provide sufficient carriages. It was just the same on the return train, with many passengers having to stand. Why don't you add more carriages when it's a frequent occurrence of more passengers than seats on a Saturday? You've neglected to provide sufficient carriages for a long time now on Saturday trains to and from Nottingham - why do you insist on failing your customers' comfort and safety again and again?

Great trips. Nice app with full details about the trips and possible times and stations

2026/03/27

Cancellation. LNER App still sent messages about my non-existent seat on a non-existent train

The tickets are indeed very expensive and I look forward to full re-nationalisation of all trains. However, today I experienced a conductor dealing expertly with a couple of difficult non-paying passengers. She was polite yet authoritative, not holding her position over them, but speaking with compassion and understanding. Well done to the conductors and trainers who prioritise compassion!