London North Eastern Railway Opiniões 1713

Honestly can't say a bad word about LNER. I know some people hate them, but I've used them for over six years and not had a bad experience. Clean, comfortable, mostly on time.

Excellent trip, clean train, very quick. Only downside was the ticket checker from Edinburgh who announced we should all have our tickets downloaded for her convenience. To make her job easier. When I fumbled to find my senior railcard on a different app from my ticket, a very loud sarcastic comment was made to the carriage along the lines of " you obviously didn't hear my announcement" How rude and embarrassing as a Scot to encounter such bad customer service. Training required, not all customers can hear clearly, have the dexterity in their hands to deal quickly with mobile phones or have the knowledge. Let alone have English as a first language.
All staff from Newcastle onwards were polite and helpful.

Due to a cancelled train, I had to travel on a different service. While there appeared to be enough seating in first class, catering ran out before reaching all passengers, including myself and my companion. Staff seemed rushed and were not particularly helpful. With around 30 minutes of the journey remaining, no further refreshments were offered, with staff stating we were close to the final stop. Overall, this was a poor experience and not what I would expect when paying for first-class travel.

Efficient, comfortable and enjoyable.

I'm a regular traveller on LNER for business. I'm almost always delighted with the friendly and professional staff. I usually travel First Class to get the meal and teas, and I love it! Today, I travelled between Edinburgh and Newcastle but I often do Peterborough or London. I've had on-time trains the last dozen or so times, so I'm delighted overall. Thank you!

An appallingly bad website to navigate
Bought return ticket from Montrose to Pitlochry and got a reserved seat
Unfortunately the return became an open one and cannot find out how to book seat on a specific day@

Absolute rubbish policies and excuses for not issuing a refund of an expensive ticket.
I mistakenly booked a ticket for the 28th when, in fact, I was travelling on the 21st. On the train, the guard scanned my ticket, the scanner beeped and rejected it, and I had to buy another ticket at a cost of £191.10 !! My request for a refund on the 28th ticket (cost £67.55) was rejected because the ticket had already been scanned! It's an absolute joke. The two-hour journey cost me £258.65. I am going to London again next week and shall be driving, rather than using the train (over £300 return quoted for 2 people return). The public transport system in this country is a joke.

LNER's staff are the best in the business. Helpful and professional, they make the journey a lovely experience.

Easy to organise and quality booking service

Very uncomfortable seats in Azuma trains in 2nd Class at a significant cost!

Trains are too uncomfortable at speed for our liking. The seats could be better.

Clean & tidy train
Journey was pleasant

I've been impressed with LNER over the last couple of years - trains almost always on time (unless there are circumstances beyond their control), helpful friendly staff, trains pretty comfortable.

Everything and everybody involved made this journey excellant

I had an excellent journey with LNER and other operators including Northern, Thameslink and Southern trains.

Easy to book.
Fast.
Comfortable.
Delayed once in a year. But a replacement only put me back one hour.

Lovely staff all around. Enjoyed the food. Seats were very comfortable. The one big downside was (due to a sad event) our scheduled train was cancelled and we had to switch trains. That was fine. Where the problem lie, was that we didn't get anything close to the same seating as we had booked. I specifically scheduled this train ride many months out so that we could take advantage of the views on our 4 hour journey. Sadly, once we had to switch trains, the seating was helter skelter and people were scurrying for better seats than they had originally. We ended up on the opposite side of the train and had to sit where the view was coming from behind us. It would seem fair that passengers riding first class would get preference to a similar seat as the one they chose rather than passenger seating being "first in line." It really put a damper on what was planned as one of the highlights of our trip in the UK.

Train ran on time with clear announcements throughout the journey. Carriage clean and comfortable seats. Friendly and helpful staff on board. Impressed that they regularly came round to collect rubbish - good additional service on a long journey. We did book in advance to ensure seats together and secure good ticket price.

Punctual, comfortable jounrney