loadout Opiniões 

405
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I called up in the morning looking into buying a Velocity tool bag. Mike answered the phone and was incredibly helpful and even though they were in the process of moving their warehouse he accommodate... Ver mais

Classificada 5 em 5 estrelas

The thing that I like about loadout is the fact its just a working class lad, who has a love of tools and the industry, but still manages to provide a high-quality service. The prices are competitive... Ver mais

Classificada 5 em 5 estrelas

Third time buying from here and it’s been nothing but a treat every time. Always fast at sending orders out and keeping you updated each step of the way. Would recommend anyone looking for new tools t... Ver mais

Classificada 5 em 5 estrelas

Great service from Loadout. Delivery on time. tracking available. Awesome product. Velocity tool cases are expensive but you are paying for a quality item that will last us for years..

Informações sobre a empresa

  1. Loja de ferramentas
  2. também em
  3. Loja de roupas de segurança e de trabalho

Escrito pela empresa

loadout is a supplier of specialist, trusted tools and equipment. With us you can build your loadout with best-in-class gear and tailor it to the way you work. We are trusted by 1000's of Tradespeople when it comes to hand tools, tool storage, test equipment and much more!


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

405 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

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4,7

Todas as opiniões

(405)

0 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

poor customer service

I ordered a Veto Pro Pac Tech Pac Blackout on september 12th, emailed september 20th asking why i have heard nothing about my bags whereabouts. I recieved an email back saying that they forgot to inform that the bag was actually out of stock when they sold it to me and it will be back in stock by the end of the next week.
I then email september 28th asking if there is any update about my bag, to which i never got a response.
Today i recieved an email saying that they have cancelled my order due to lack of stock. This type of service is quite appaling considering the bag was £300.

2 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Very good and fast service

Very good and fast service! Had a question after I made my order and the email was picked up really quickly and the matter was resolved 😊 very happy with the speed of delivery also will be using again!

25 de junho de 2023
Classificada 4 em 5 estrelas

Easy to use website

Easy to use website, prompt delivery, lost a star as was told one of the in stock products was out of stock via email-fine- but was refunded without option of an alternative, which left my specific order essential incomplete.

6 de junho de 2023
Classificada 3 em 5 estrelas

Ordering was easy however the return…

Ordering was easy however the return was a little more challenging.
There was no returns advice, I had to email the suppliers. I did receive a quick response but was just told to return the package and add my contact details along with the item so the warehouse team would know where the item came from. I was then charged £11.20 to return the item. So effectively I paid £11.20 just to have a look then go through the process which takes a bit of time. I appreciate it was not their fault I had ordered the wrong item but a smoother return option would have supported my decision to order the correct item. I then had to email the supplier one week after I had returned the item as I had not received a confirmation that the return item had been received by them.

5 de junho de 2023
Classificada 1 em 5 estrelas

Had to pay customs

5 de junho de 2023
logótipo da loadout

Resposta da loadout

Hi Hugh,

As per our shipping policy and pretty much anytime you make a purchase online from another country you will be responsible for the customs charges when the packaged enters your country, we do not set these charges, your Country does.

Our shipping policy clearly states “Import duty/customs charges are solely the responsibility of the customer and you will be contacted once your order enters your country”

You can find more information here: https://loadout.shop/policies/shipping-policy

- Mike

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