Resposta da Loaf - Bristol

Actualizada a 7/09/2025

Hi Neil,

Thank you for taking the time to share your feedback with us.

I’m truly sorry to hear that your Bear Hug Sofa hasn’t lived up to your expectations.

To explain a little further: the cushions are carefully designed using a blend of responsibly sourced duck feathers, supportive foam and soft fibre made from recycled sources. This combination is intended to provide the right balance of comfort, durability and sustainability, with the feathers giving a relaxed, sink-in feel, the foam core offering structure and support and the recycled fibre adding extra softness while reducing environmental impact.

That said, the degree of shedding can sometimes feel more noticeable depending on the fabric you selected for your sofa. Fabrics with a looser or thinner weave can occasionally allow feathers to protrude more visibly, whereas tighter weaves may mask this to a greater extent.

I really appreciate you highlighting your experience, as it helps us better understand where we can improve both in terms of our product design and how we set expectations with our customers.

If the shedding continues to feel excessive, please don’t hesitate to let us know and we will be in touch.

Warm regards,
Paris

Resposta da Loaf - Bristol

7/09/2025

Hi There,

Thank you for sharing your experience!

We’re so glad you found the perfect sofa for your space, even if your first choice wasn’t on display. We’ll be sure to pass along your kind words to Heidi, she’ll be delighted to know she made your visit such a positive one.

We look forward to welcoming you back once your sofa arrives (and helping you pick out those scatter cushions!).

Warmest Regards,
Paris

Resposta da Loaf - Bristol

Actualizada a 6/09/2025

Hi Olivia,
Thank you so much for your wonderful review!
We're thrilled to hear that you found our environment inviting and enjoyed the games, water, and snacks while imagining life with your new sofa.
We can't wait to welcome you back for another amazing experience!
Jasmin

Resposta da Loaf - Bristol

6/09/2025

Hi
Thank you for taking the time to leave us a review.
We're so glad to hear Heidi helped you find the perfect sofa!
We understand sometimes parents need a little help in hand with little ones when shopping for such a big purchase, so we're always ready to help entertain!

It’s wonderful that Heidi's suggestion resonated with you, and we’re just as eager as you are for your new sofa to arrive!

Looking forward to welcoming you back to our store soon!

Best wishes

Jasmin

Resposta da Loaf - Bristol

3/09/2025

Hi Shirley!

We're absolutely thrilled to hear your wonderful feedback!
It's fantastic that Chloe and the team were able to assist you so well during your visit. They will be overjoyed to hear your kind words! Thank you again for sharing your experience with us!
Bristol looks forward to welcoming you again soon!
Best Wishes
Jasmin

Resposta da Loaf - Bristol

3/09/2025

Hi Carole,
Thanks a ton for your wonderful review!
We're absolutely thrilled to hear that our team was so helpful and friendly! It's fantastic to know that their product knowledge made a positive impact on your experience!
We look forward to welcoming you back to a shack soon!
Best Wishes
Jasmin

Resposta da Loaf - Bristol

3/09/2025

Hi Valentina,

Thank you so much for your lovely feedback!

It is wonderful to hear how helpful the team were during your visit, especially Chloe's kindness and patience whilst you found the perfect bed for you. I will let the Shack Team and Chloe know of your kind words.

We look forward to delivering your bed.

Wishing you many comfy nights ahead!

Kind Regards,
Paris

Resposta da Loaf - Bristol

1/09/2025

Hi Sarah,

Thanks so much for your kind words!

We’re really pleased to hear our team was able to help you find the perfect sofa for your space and that everything went smoothly.

Enjoy your new loaf-y addition, we hope it makes your home even comfier!

All the best,
Paris

Resposta da Loaf - Bristol

30/08/2025

Hello Nicky,

Thank you for shopping with us.

Its great to hear that Rosa made your visit to our Shacks as easy as possible.

We will be sure to pass on you're kind words.

Thank you,
Sav

Resposta da Loaf - Bristol

28/08/2025

Hi Marjorie,

Thank you so much for your feedback!

We're really pleased to hear that you found our team attentive without being intrusive, it's exactly the balance we aim for.

I'm glad you enjoyed the big fabric swatches too, they do make choosing that perfect shade a little easier!

We hope to welcome you back to the showroom again soon.

Best wishes,
Paris

Resposta da Loaf - Bristol

27/08/2025

Hi Andrea,
Thank you for shopping with Loaf!
I appreciate the time taken to leave us a review.
Our team works hard to make every step feel effortless, so it’s wonderful to hear you had a great experience. We can’t wait to welcome you back whenever you're ready to add more Loaf loveliness to your home.
Warm wishes,
Manny.

Resposta da Loaf - Bristol

26/08/2025

Hi Paula,
Thank you so much for shopping with Loaf and for taking the time to leave us a review.
I'm truly sorry to hear that our service didn’t meet your expectations. We take great pride in the quality of our products and the care we put into every customer experience, so it’s disappointing to know we fell short.
Your feedback is incredibly valuable to us, and we’ll be using it to help improve our service moving forward. If there’s anything we can do to make things right, please don’t hesitate to reach out.
Kind regards,
Manny.

Resposta da Loaf - Bristol

22/08/2025

HI Julie,

Thank you so much for taking the time to leave us a review!

We’re absolutely thrilled to hear that you had such a relaxed experience while making your purchase at our Bristol shack. Choosing a piece of Loaf is such an exciting decision, and we always strive to provide you with the best information in a laid-back, no-pressure atmosphere.

We can’t wait to see your lovely item find its place in your beautiful home

Keep Loafing on!

Warm regards
Cynthia

Resposta da Loaf - Bristol

20/08/2025

Hi Georgia,

Thank you for taking the time to leave us review,

We’re really sorry to hear how long you’ve been waiting for your cushion and for the repeated chasing you’ve had to do along the way. That’s absolutely not the experience we want our customers to have.

We’ll be reaching out to you shortly to get this sorted once and for all and make sure your cushion is with you as quickly as possible.

Warm regards,

Cynthia

Resposta da Loaf - Bristol

17/08/2025

Hello!
Thank you so much for your amazing feedback!
We're absolutely delighted to hear that our team was so helpful in finding the exact rug you wanted, and it's fantastic that it arrived so quickly—under 7 days is definitely something we aim for! We take great pride in ensuring our products are available, and it warms our hearts to know you found exactly what you were looking for.
We're also thrilled that you had a delightful experience in our showroom. We put a lot of effort into creating a welcoming and well-organized space for our customers, and it's wonderful to know you enjoyed it. Your satisfaction truly means the world to us, and your kind words inspire us to keep up the great work.
We look forward to welcoming you again!
Kind Regards
Jasmin

Resposta da Loaf - Bristol

29/07/2025

Hi Sara,

Thank you for taking the time to leave us a review,

We are delighted to hear that you had a great experience at our Bristol shack and that the staff were helpful, we love to give our customer excellent experience from start to finish and I am glad you are a part of the experience.

Keep Loafing!!

Warm regards

Cynthia.