Lofts4storage Opiniões 

171
TrustScore: 4.5 em 5

4,6

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Classificada 5 em 5 estrelas

Had the guys in yesterday to board out my loft after giving me a very good quote. The guys turned up promptly at 8.30 and were straight to work. They took great consideration by covering all carpets... Ver mais

Classificada 5 em 5 estrelas

The quote was professional and efficient, they accommodated our change in schedule, and kept us informed. Although there was a small issue with a door on the day, our issue was raised and felt with q... Ver mais

Classificada 5 em 5 estrelas

Great service from the loft inspection & quote, which was the most competitive of 5 quotes from other loft ladder companies. Jamie arrived just after 9.00am & left at 7.30pm. He worked solidly AL... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Misunderstanding with measurements when surveyed, quote accepted and installed. Measurements for boarding was wrong and when questioned said would be another £395.00. The price was already expensive.... Ver mais

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Informação fornecida por diversas fontes externas

Advanced loft boarding systems for creating safe accessible storage space within the roof of your home. Contact our team today for a free no obligation quote.


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4,6

Excelente

TrustScore: 4.5 em 5

171 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(171)

16 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great Job

Had the guys in yesterday to board out my loft after giving me a very good quote. The guys turned up promptly at 8.30 and were straight to work.
They took great consideration by covering all carpets and were all round friendly and respectful. They had the work done in no time and even vacuumed the stairs and landing before leaving. I would highly recommend the team.

19 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Professional and polite

The quote was professional and efficient, they accommodated our change in schedule, and kept us informed.
Although there was a small issue with a door on the day, our issue was raised and felt with quickly and with well mannered responses- they guys who came out where polite, respectful and cleaned up very well. Highly recommend the team hear, price and job was completed in good time and to a very good quality

8 de maio de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Bad ordeal

Misunderstanding with measurements when surveyed, quote accepted and installed. Measurements for boarding was wrong and when questioned said would be another £395.00. The price was already expensive. Bad workmanship, hatch not fitting level, boards cut uneven and badly fitted with gaps. Company offered to come to look but didn't want them in my property again didn't trust to be done right. Fitters weren't carpenters/ joiners which for the price I expected them to be. The fitters weren't to blame it's the company. Don't trust this company especially as they are on check a trade.

14 de janeiro de 2026
Opinião espontânea
logótipo da Lofts4storage

Resposta da Lofts4storage

Thank you for your feedback. However, we have no recollection of a customer or project matching this description in our records. As this appears to be an anonymous review, we are unable to verify its authenticity. If this is a genuine concern, please contact us directly so we can address it properly.

Classificada 5 em 5 estrelas

We have just had our loft boarded by…

We have just had our loft boarded by Lofts4storage and they have done an excellent job. From the first moment when we met their customer advisor at our home to the final moment with the two guys that have done the work for us, everything has gone really well indeed. We are thrilled with our new loft storage, a very neat and tidy job has been done and they have cleaned up thoroughly after themselves as well. I would highly recommend Lofts4storage as a great company to work with.

29 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great service. Great value.

Great service from the loft inspection & quote, which was the most competitive of 5 quotes from other loft ladder companies.
Jamie arrived just after 9.00am & left at 7.30pm.
He worked solidly ALL day, refusing any refreshments offered.
He relayed the lift flooring & put shelves right through & put a new loft hatch with ladders. He left it all spotlessly clean & took the time & patience to show us how the ladder works.
I would highly recommend Lofts 4 Storage.

25 de novembro de 2025
Opinião espontânea
logótipo da Lofts4storage

Resposta da Lofts4storage

Thank you, pleasure working for you

Classificada 5 em 5 estrelas

Chloe Millward’s Review

The company responded well to my initial enquiry.

Within a two-week period, I received a visit from a surveyor, who, within a few hours, sent a quotation and photographs of the ladders and the hatch which would be fitted, including architrave/frame, shortly after which a loft-ladder installation was carried out, within a matter of days.

The loft ladder installers arrived on time and were efficient, ensuring that all floor areas were covered and items of furniture were removed.
Moreover, they hoovered and replaced furniture, prior to leaving my bungalow.

A receipt of payment/warranty was emailed within two working days.

I was pleased with the service which I received.

20 de novembro de 2025
Opinião espontânea
logótipo da Lofts4storage

Resposta da Lofts4storage

Thank you

Classificada 5 em 5 estrelas

Best customer service ever.

Quotation process was thorough and informed, more so than other companies. Times and date arranged to suit and adhered to. Installers prompt and really helpful, supported me with clearing the loft as agreed as I had no ladder so access was impossible for me to retrieve contents in advance. The installation team acknowledged a slight problem with closing and worked over time to rectify it. Kirsty at the office followed it up and arranged a follow up to ensure all well. Absolutely no payment expected until everything was right. The best customer service ever.

17 de novembro de 2025
Opinião espontânea
logótipo da Lofts4storage

Resposta da Lofts4storage

Thank you for your feedback, pleasure working for you

Classificada 5 em 5 estrelas

Loft Hatch, Ladder & Boarding

Two great guys arrived, very polite, got on with job, tidied mess and all done! Fab job, very pleased from start with assessor through to end. Highly recommend. Thank you

14 de novembro de 2025
Opinião espontânea
logótipo da Lofts4storage

Resposta da Lofts4storage

Thank you

Classificada 1 em 5 estrelas

Not able, or willing, to confirm specification of product or services being quoted.

Positive initial impressions when Luke visited my house to quote two different options for a new hatch/ladder and loft boarding.

However when I asked Richard in the sales team to specifically detail in the quote how the structural work to remove and reinforce the ceiling joist would be carried out (i.e. double trimmers/headers, galvanised joist hangers), the spec of the hatch and ladder, and the spec of the flooring, I didn't hear anything back.

When I followed up a week later they recommended I use someone else instead as they weren't able to confirm the specs requested. Massive red flags when a company isn't able to confirm the specifications of the proposed work and materials they are quoting for.

5 de novembro de 2025
Opinião espontânea
logótipo da Lofts4storage

Resposta da Lofts4storage

Dear David
Thank you for sharing your feedback with us. We sincerely apologise for any inconvenience you experienced during your interactions with our team. Please be assured that all our installations are conducted in line with regulations and system design guidelines for loft ladders and raised loft boarding systems.
We strive to provide clear and detailed information to our customers, and we regret that we fell short in this instance. We value your input and will use it to improve our communication and service.
Kind Regards
Lofts4storage

Classificada 5 em 5 estrelas

A really good experience from start to finish - highly recommend.

A really good experience from start to finish. We received a very good quote. Arranging an installation we was easy and fitted in perfectly with us. Installation team arrived when stated and did a fantastic job in our 1930's built house. Job was completed on time and was of a very high quality finish. Professional, efficient and very tidy installation team. Highly recommended - thanks for a top job.

13 de outubro de 2025
Opinião espontânea
logótipo da Lofts4storage

Resposta da Lofts4storage

Thank you, pleasure working for you.

Classificada 5 em 5 estrelas

The quote was very good value

The quote was very good value, only took the 3 men 2 hours to complete, if I ever move I will definitely use again. No mess left behind.

1 de outubro de 2025
Opinião espontânea
logótipo da Lofts4storage

Resposta da Lofts4storage

Thank you, pleasure working for you.

Classificada 5 em 5 estrelas

Loft Storage and loft ladder

Genuine honest no pressure selling when given the quote.
Very good price as I’d had had previous quotes.
The 3 men were very efficient. They just got on with what they had to do. Very clean. Hardly any mess left. Pleasant in there manner.

All questions or queries were answered and one person f them took me through the work they had complete and demonstrated how the loft hatch worked.

25 de setembro de 2025
Opinião espontânea
logótipo da Lofts4storage

Resposta da Lofts4storage

Thank you, pleasure working for you.

Classificada 5 em 5 estrelas

Lofts4Storage Ltd

From the measurement phase to the quote then the fitting, was so easy. All the staff were polite and professional. We are very pleased with the work and would recommend the company.

6 de outubro de 2025
Opinião espontânea
logótipo da Lofts4storage

Resposta da Lofts4storage

Thank you, pleasure working for you.

Classificada 5 em 5 estrelas

An excellent job

I received a reasonable quote after the survey. The team arrived on time and got most of the work completed on the first day. The second day they were finished by 10.30

I am very pleased with the finished job and the way they kept the mess to a minimum and cleaned up afterwards.

15 de setembro de 2025
Opinião espontânea
logótipo da Lofts4storage

Resposta da Lofts4storage

Thank you, pleasure working for you.

Classificada 5 em 5 estrelas

They came and boarded the loft

They came and boarded the loft and there was a problem with the clearance of the stair however they came back and rectified it. Tristan and team cleaned up after finishing the work. The work they did was tidy and such considerate friendly guys.

10 de setembro de 2025
Opinião espontânea
logótipo da Lofts4storage

Resposta da Lofts4storage

Thank you, pleasure working for you.

Classificada 5 em 5 estrelas

Easy from start to finish

Had my loft done by this company.
We wanted boarding and shelving done but we weren't sure if we had enough space. Luke came to measure up and chatted with us about how much boarding and shelving we could have. Lovely bloke. Very professional.
We chose this company after having 3 others come out and quote mainly because of Luke and after looking at the quality of the jobs they had done on Facebook.
The men who came to do the work were very polite, quick and tidy.
Would definitely recommend

1 de julho de 2025
Opinião espontânea
logótipo da Lofts4storage

Resposta da Lofts4storage

Thank you, pleasure working for you.

Classificada 1 em 5 estrelas

Waste of Space

I told them there was a hole in my bedroom ceiling.
They came along and said , it's not possible to even give me a quote , a total waste of time👎
Have tried to resolve the matter but they still won't give me a quote.
Just look at their response a pack of lies!🥸

15 de agosto de 2025
Opinião espontânea
logótipo da Lofts4storage

Resposta da Lofts4storage

Thank you for your review and for giving us the opportunity to respond in full.

As agreed, we carried out a free survey to assess your loft. Upon arrival, our team identified that the ceiling was structurally unsafe, and we made the decision not to proceed with a quote due to serious health and safety concerns. The safety of our customers and our team is always our top priority.

After explaining our decision, you became verbally aggressive and threatening towards our staff, which we found completely unacceptable. You then demanded that we return to provide a quote, threatening to leave negative reviews if we refused.

We take feedback seriously, but we also believe in fairness. Upon checking, we noticed that you have left over 33 Trustpilot reviews—31 of which are 1-star ratings. This suggests a pattern of behaviour that may not reflect genuine customer experiences.

We stand by our commitment to safety and professionalism and will always prioritise the well-being of our customers and team. We wish you all the best in finding a suitable solution for your needs.

Classificada 2 em 5 estrelas

Came to board my loft

Came to board my loft one of the workmen put his foot through the bedroom ceiling. Although they came back and repaired the hole it was left with a big brown patch. They eventually decreased the final invoice but I was still out of pocket as it cost more to strip repaper and paint the ceiling to get it back to how it was before they came out to board the loft.

4 de julho de 2025
Opinião espontânea
logótipo da Lofts4storage

Resposta da Lofts4storage

Thank you for reaching out to us regarding your concerns. We appreciate the opportunity to clarify the situation and address the steps we’ve taken to resolve it.

As per our terms and conditions, Lofts4Storage rectified the damaged area by repairing the hole caused by the accident, which was completed professionally and to the agreed standard. In line with our policy, we also offered to make good the immediate affected area, including removing the damaged wallpaper and ensuring a seamless repair.

We understand that you initially requested the removal of all existing wallpaper from the ceiling and a full redecoration. While our responsibility is to address the specific damage caused, we engaged in constructive discussions to find a fair and amicable resolution, which you ultimately accepted.

Please rest assured that we always aim to resolve any issues fairly and in accordance with our terms, which focus on repairing accidental damage rather than extending the scope to full room redecoration. We appreciate your cooperation in reaching a mutually agreeable outcome and value your patience throughout this process.

If you have any further questions or concerns, please don’t hesitate to contact us.

Classificada 5 em 5 estrelas

So professional and such great service

So professional and such great service. The surveyor was knowledgeable. Mark and Brad came to do the fitting out. They had great work ethic, I barely knew they were in the house! They cleaned up and took time and patience talking me through the work they'd completed and demonstrating how to use the ladders correctly.

16 de julho de 2025
Opinião espontânea

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