Hola, envié este correo el día 1 de octubre y no he recibido respuesta. Acabo de recibir el pedido #LMUK191913 en mi domicilio y una vez abierto, veo que los polvos (Matte Silky finish pres... Ver mais
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I ordered a lipstick from Lola which was supposedly dispatched on November 23rd. It still has not arrived despite me emailing Lola to complain. it is now December 12th. I wish I could give them 0 star... Ver mais
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I ordered on the 15 June still not received them 5 week I have been waiting.
First time I’ve bought from Lola and not disappointed. It’s Vegan and it works ! I’ve suffered with bleeding lipstick for years and tried many products but this is amazing, one application lasts way l... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de produtos de beleza
- Fábrica de cosméticos
- Fabricante de cosméticos
- Loja de cosméticos
- Loja de produtos de beleza
Escrito pela empresa
At LOLA, we are passionate about creating a community that celebrates our natural and real feminine beauty. Our products are specially designed for real women of today – for our aunts, sisters, mothers, colleagues and friends. We understand that we are not all perfect in this every-changing world, but through make up we can feel empowered, have confidence and enjoy living our lives.
Informações de contacto
Unit 3Rufus Business Centre, SW18 4RL, London, Reino Unido
- 00442077313344
- sales@foundationbrands.co.uk
- lolamakeup.com
2,1
Mau
117 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Years ago I purchased a Lola nail…..
Years ago I purchased a Lola nail polish from M&S. I was so impressed with the nail polish - it was very hard wearing. Since it was no longer available in M&S I tried alternative makes but I kept going back to my Lola one, even adding some nail polish remover to thin it out. I then decided to Google Lola and was delighted to find I could order online.
30 de dezembro de 2021
Resposta da lolamakeup.com
Thank you for taking the time to give us a 5-star review. We value your custom and hope you enjoy your Lola make-up purchase. We would appreciate you share your positive experience. We look forward to your future custom. Have a wonderful day
Favourite Lipstick - free delivery
Didn't realise Lola was still available to buy in UK once M&S stopped selling, so have always bought in Spain. It was great when I found a UK website to buy one of my favourite lipsticks. Easy to purchase and delivery was really quick and free. I'll definitely use again.
25 de dezembro de 2021
Resposta da lolamakeup.com
Thank you for taking the time to give us a 5-star review. We value your custom and hope you enjoy your Lola make-up purchase. We would appreciate you share your positive experience. We look forward to your future custom. Have a wonderful day
Very good service
Quick delivery and the best nail polish I've bought in 50 years of buying it.
10 de dezembro de 2021
Resposta da lolamakeup.com
Thank you for taking the time to give us a 5-star review. We value your custom and hope you enjoy your Lola make-up purchase. We would appreciate you share your positive experience. We look forward to your future custom. Have a wonderful day
Quick and efficient service
9 de dezembro de 2021
Resposta da lolamakeup.com
Thank you for taking the time to give us a 5-star review. We value your custom and hope you enjoy your Lola make-up purchase. We would appreciate you share your positive experience. We look forward to your future custom. Have a wonderful day
Excellent service and excellent…
Excellent service and excellent products! Thank you
2 de dezembro de 2021
Resposta da lolamakeup.com
Thank you for taking the time to give us a 5-star review. We value your custom and hope you enjoy your Lola make-up purchase. We would appreciate you share your positive experience. We look forward to your future custom. Have a wonderful day
Resposta da lolamakeup.com
Thank you for taking the time to give us a 5-star review. We value your custom and hope you enjoy your Lola make-up purchase. We would appreciate you share your positive experience. We look forward to your future custom. Have a wonderful day
Posibilidad de cambio de producto por color inadecuado
Hola, envié este correo el día 1 de octubre y no he recibido respuesta.
Acabo de recibir el pedido #LMUK191913 en mi domicilio y una vez abierto, veo que los polvos (Matte Silky finish pressed power) son demasiado claros para mi piel, y que el maquillaje (Balancing oil free liquid foundation SPF 15 B37-08) es demasiado oscuro.
Cómo se puede realizar un cambio?????
Espero su respuesta.
Muchas gracias.
Marta Díaz Sepúlveda
5 de outubro de 2021
Resposta da lolamakeup.com
Hola Marta,
Lamento mucho que no estes contenta con los productos.
Te hemos respondido tu mensaje el día de ayer, porfavor podrias chequear tu spam o Junk emails, el correo fue enviado desde help@lolamakeup.com
Saludos
LOLA MALKE UP TEAM
Brilliant lipstick
Brilliant lipstick, rich colour, creamy consistency and perfect matte finish. Originally I bought it from M and S but no longer available there. Tracked it down via Google. Quick response from the supplier/company. Free postage, helpful staff. What's not to like!
4 de outubro de 2021
Resposta da lolamakeup.com
Thank you for taking the time to give us a 5-star review. We value your custom and hope you enjoy your Lola make-up purchase. We would appreciate you share your positive experience. We look forward to your future custom. Have a wonderful day
Amazing, long lasting, Vegan and it works !
First time I’ve bought from Lola and not disappointed. It’s Vegan and it works ! I’ve suffered with bleeding lipstick for years and tried many products but this is amazing, one application lasts way longer than my lipstick it’s really great. Good communication and quick delivery and reasonably priced. Very happy first time customer.
7 de agosto de 2021
Resposta da lolamakeup.com
Thank you for taking the time to give us a 5-star review. We value your custom and hope you enjoy your Lola make-up purchase. We would appreciate you share your positive experience. We look forward to your future custom. Have a wonderful day
Have purchased make-up twice and I was…
Have purchased make-up twice and I was very pleased both times. Will be buying more.
6 de agosto de 2021
Resposta da lolamakeup.com
Thank you for taking the time to give us a 5-star review. We value your custom and hope you enjoy your Lola make-up purchase. We would appreciate you share your positive experience. We look forward to your future custom. Have a wonderful day
Bin sehr zufrieden!
26 de julho de 2021
Resposta da lolamakeup.com
Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine 5-Sterne-Bewertung zu geben. Wir schätzen Ihre Gewohnheit und hoffen, dass Sie Ihren Lola-Make-up-Kauf genießen. Wir würden uns freuen, wenn Sie Ihre positiven Erfahrungen teilen. Wir freuen uns auf Ihren zukünftigen Brauch. Hab einen wunderschönen Tag
Have used this site before
Have used this site before, makeup arrives quickly and is as described, so no problems.
25 de julho de 2021
Resposta da lolamakeup.com
Thank you for taking the time to give us a 5-star review. We value your custom and hope you enjoy your Lola make-up purchase. We would appreciate you share your positive experience. We look forward to your future custom. Have a wonderful day
Mascara arrived promptly
Mascara arrived promptly. Its the only mascara i use as its 100% waterproof and never smudges but very easy to remove and apply
15 de junho de 2021
Resposta da lolamakeup.com
Thank you for taking the time to give our Mascara a 5-star review. We value your custom and hope you enjoy your Lola make-up purchase. We would appreciate you share your positive experience. We at Lola are here for you anytime. Have a wonderful day
I purchased 2 make up brushes as I had…
I purchased 2 make up brushes as I had purchased 1 before and I was very pleased with it and hoped that these 2 new ones would be as good. I ordered a face powder brush and a lip brush. I am pleased with both but the lip brush could be better, the brush is on the small size and could be fuller . Not easy to get a good finish with it. Other than that I would recommend both.
27 de maio de 2021
Resposta da lolamakeup.com
Thank you for taking the time to give us your feedback. We value your custom and feedback. I have asked our product development team to look into this. We at Lola are here for you anytime. Looking forward to hearing back from you.
Resposta da lolamakeup.com
Thank you for taking the time to give us a 5-star review. We value your custom and hope you enjoy your Lola make-up purchase. We would appreciate you share your positive experience. We at Lola are here for you anytime. Have a wonderful day
Good prompt excellent service
15 de maio de 2021
Resposta da lolamakeup.com
Thank you for taking the time to give us a 5-star review. We value your custom and hope you enjoy your Lola make-up purchase. We would appreciate you share your positive experience. We at Lola are happy to be of service.
This is the second time I have ordered…
This is the second time I have ordered with Lola for my lipsticks, excellent service online, and delivery.Will be useing them again.
30 de abril de 2021
Resposta da lolamakeup.com
We are happy to have you back as our customer. Thank you for taking the time to give us a 5-star review. We value your custom and hope you enjoy your Lola make-up purchase. We would appreciate you share your positive experience. We at Lola are here for you anytime. Have a wonderful day
Really like this mascara
Really like this mascara, doesn't smugde, goes on well and looks nice on
23 de abril de 2021
Resposta da lolamakeup.com
Thank you for taking the time to give us a 5-star review to our Mascara. We value your custom and hope you enjoy your Lola make-up purchase. We would appreciate you share your positive experience. We at Lola are here for you anytime. Looking forward to your future visit.
Excellent srvice and product
3 de abril de 2021
Resposta da lolamakeup.com
Thank you for taking the time to give us a 5-star review. We value your custom and hope you enjoy your Lola make-up purchase. We would appreciate you share your positive experience. We at Lola are here for you anytime. Have a wonderful day
Richiesta invio merce
Ho fatto un ordine il 17.02.21 e non ho ancora ricevuto la merce, il 12.03.21 ho chiesto notizie dell'invio della merce stessa e non ho ancora ricevuto una risposta. Il vostro servizio è alquanto carente e poco serio
31 de março de 2021
Resposta da lolamakeup.com
Gentile Cliente,
Ci dispiace molto ricevere questo feedback negativo.
Il Vs ordine è stato ricevuto il 17 febbraio 2021 alle 17:34.
È stato indi spedito il 18/2/2021 come può verificare dal numero di tracking Royal Mail RS804029678GB.
Ho appena controllato e il pacco è ancora alla dogana italiana come da link seguente: https://www.royalmail.com/track-your-item#/tracking-results/RS804029678GB
Abbiamo immediatamente aperto un ticket con Royal Mail dopo la Vs prima email del 22/3/2021, tuttavia non abbiamo avuto risposta.
Nei prossimi due giorni vedrò se riusciremo a trovare un'alternativa.
Tuttavia, se non troviamo un modo, invierò un altro set di prodotti tramite corriere. Senza alcun costo aggiuntivo.
Ad ogni modo, Vi chiediamo se gentilmente potete contattare la dogana Italia per poter risolvere il problema insieme.
Grazie e cordiali saluti
Mike
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