Lola Rae Fashion Opiniões 

I ordered two outfits nearly a month ago and still haven’t received them. Leah has told me she is dealing with the issue and has contacted Evri and that her management team would get in touch with me. However I’ve heard absolutely nothing back.

The customer service has been awful with a complete lack of communication and no resolution in sight. I’ve now had to contact my bank for assistance because I’m getting nowhere trying to resolve this directly.

It’s incredibly disappointing to pay for an order and then be left chasing for updates with no proper response. Based on my experience I would never order from this company again and I certainly wouldn’t recommend them to anyone else.

Awful £500 worth of clothes never arrived still no refund

DO NOT USE ! They do not refund your money back

After many attempts from Aug to get my refund. I had to ring my bank to get the money back.
Im self employed running my own business also.

The marketing is good and I bought a dress for that reason for my partner. The dress is nice. However I then went to buy more items only to discover that it’s all from Shein. Almost every item is on Shein at a quarter of the price. In fact in many cases it’s even the same photo used. I’ve avoided Shein clothing due to the disparities over the unsafe level of chemicals found in their clothing so it was disappointing to know I paid £85 for a £15 dress off Shein. They have a £55 skirt which is £10 on Shein. Exact same skirt, photo etc. Fair play - that’s business - but when you advertise ‘UK exclusive - made for you by us’ then that changes perspective. Save yourself money and just search Shein and get the same items for £10…

Absolutely disgusting customer service. I received items which where not mine, I had someone else's order! Iv emailed them over an over and only once they replied then nothing, I had my money back from the bank in the end, I wished I had of looked at these reviews first 🫣

If I could give zero stars I would. I ordered a skirt that cost 70 pounds and when it came the stitching was awful, I was all scrunched together, I returned this via Royal Mail tracked, which cost me 7 pounds. I had to google the address as there was no return slip or any address when I did the return online. I emailed them as I hadn’t heard anything for two weeks and they responded the first couple of times, but have ignored my last two emails, I’ve had to raise a complaint through clear pay as I had ordered it through them. Do not by from this company, poor quality and customer service, just take your money and run.

Have waited over 4 weeks for a refund.
Have emailed a number of times without a response, resorted to messaging on Instagram.
Sadly would not recommend this business

Don’t buy from these , I brought a top and trouser set , sent the top back in June and haven’t received the refund but didn’t realise till I brought another top in August and they sent me an old hollister top ! When I emailed to say you’ve sent me the wrong top with proof the package had not been tampered with they’ve denied it and washed their hands of it ! I did get my money when I sent all my information to my bank and did a charge back but that was for the second hand hollister top . The refund for June I didn’t even realise as I’d been away on holiday and only checked once all this happened with this top . I asked if it had got mixed up with one of their employees Vinted parcel or something but they said no and wouldn’t refund me . I have no reason to lie or go through all of this . This was the truth and they didn’t help one bit ! So I was £40 down plus the top from June another £40 plus I paid for the return delivery of the first top .
DONT ORDER FROM THEM THEY SEND OUT OLD TOPS LOOKS LIKE A CHARITY TOP
ANYONE NEEDING A REFUND THEYVE NOT GOT DO A CHARGE BACK WITH YOUR BANK AGAINST THEM

Avoid avoid avoid. Awful low quality clothes. Even worse customer service. Returned the items and they recieved them 2 weeks ago they’ve ignored me ever since had to open a chargeback with my back like all the other people. Don’t ever even think about buying from them.

Really disappointed with the customer service I’ve received.

I returned a dress 17th July… with the original clothing tag still attached, however an additional returns tag had snapped off while I was trying the dress on. Because of this, my return was refused. While I didn’t agree with the decision, I accepted it and simply asked for my dress to be sent back to me.

That was on 11 August and I had to chase for this return to be actioned !

Since then I have had to chase repeatedly for updates. I explained that I was going away on 23 August and had originally bought the dress for this trip. As soon as I was sent the £5.95 payment link to have my own dress returned to me, I paid it immediately.

I then had to chase again just to find out whether it had actually been sent, eventually receiving a very brief response saying, “That’s been sent for you,” with no tracking information.

It is now 21 August, I still don’t have the dress, and I leave for my holiday on Sunday.

I’ve now paid around £85 for a dress I couldn’t return, plus another £5.95 to have it sent back to me, and I’ve spent over a week chasing for basic updates.

Whatever the decision on the refund, the communication and aftercare have been extremely disappointing. I wouldn’t expect a customer to have to chase this many times simply to have an item they have paid for returned to them.

So the parcel arrived just fine and on time, quite prompt delivery so I imagine if you're happy with the purchase then no problems. I wish I had read on here first given all the refund problems people seem to have.

Quality of the product wasn't the best. I ordered a white top and shorts co ord. The top was completely see through, yet as advertised on the models there is a slip under garment which is misleading. Shorts were uncomfortable and itchy scratchy fabric so I returned. I used the Royal Mail special delivery service. And I have seen that the item arrived back to the returns department on 27th July. It is stated that refunds are given within 14 working days. It is now the 14th working day and no refund. I am now extremely worried having read all the other reviews that this company seem to either not issue refunds or take longer than advertised.

Update.....they still haven't replied to my email. I would absolutely avoid this company. It is starting to become a nightmare.

SECOND UPDATE.
Paypal refunded me as I raised a case with them. Lola Rae ignored my email and still haven't refunded me despite receiving my item nearly 1 month ago. Clearly a scam company. Avoid at all costs. It really isn't worth the hassle.

I have returned my dress over 2 weeks ago sent a number of emailing chasing my return. Poor customer service on emails. Do not issue refund within 10 working days like they said. Still waiting and its been 3 weeks since i returned the item. For referance i accidentally ordered the dress twice instead of ordering the head scarf. I emailed soon as i placed the order to be told our team work quick it will be posted out asap so i couldnt cancel the order. But back end they are NOT quick at all! They are infact pretty rude.

Absolute best online shop I’ve ever ordered from…ordered about 6 or 7 things and absolutely loved every one of them. Not the slightest issue with anything…fast and friendly customer service as well when inquiring about a potential exception to their return policy window prior to receiving the order. I won’t bother shopping anywhere else in the future…WOWWW!!!

Terrible customer service. Had to badger them to action my returns.
Clothes were pretty but too expensive for what they actually were. Would NOT recommend

Service ain't great
Paid next day delivery, did not receive & then noted on delivery details they never put it on a next day service.
Waited a ridiculous amount of time for s refund. I wasn’t until I said i would get it through my credit card company I received it. It’s a shame really as could be a good shopping site if they never treated their customers the way they do. Definitely holding onto folk money for a prolonged period for a reason. If you are purchasing protect yourself with a credit card or paypal & prepare for unreliable delivery and refund. I would have kept if i actually received the item on time. Sadly won’t be using again.
Can’t fault the agent who assisted me this week.

Ordered and retuned within 2 days as quality of clothes was terrible. They received my return 26th June, received an email 7th July to say refund has been processed will take up to 10 days, and still nothing. Communication back been awful, go days without replying then saying the will get management to look at it, then there getting accounts to look at it, don’t think anyone has looked at it and don’t think they have processed my £180, would never order off them again!! Needs closing down

I returned my item over 3 weeks ago! Took them 9 days to acknowledge it and said could be 10 working days from that email, still nothing!! Lola Rae and gianelle have such similar stuff, I also returned something to gianelle (same day as Lola Rae) and gianelle refunded me within 5 days I know who I’ll be using in the future again!!

Made a large order, and loved the items, except one co-ord. Item was returned at my own cost via tracked mail on 22nd of June, within their 14 day window. Be careful, return window is 14 days from dispatch. Item arrived with them on 23rd June via special delivery. I heard nothing. Emailed them and provided proof of delivery to them. They eventually replied on 1st July and advised return and refund was processed on 1st July. Refund still has not been received. I have had to email them again.
Poor communication.
Poor returns process.
Huge same as the clothing is really cool.
Will not order again.

Absolutely love all my outfits! 3rd order of the summer 😅 super fast delivery thank you!

10/10 experience, fast shipping, fits perfect and really good advice when asking which size should fit best.