The woman with the headscarf greeted me warmly and made me feel right at home, eagerly helping me choose and recommending cupcakes. However, my experience with the manager was quite different. I order... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
The woman with the headscarf greeted me warmly and made me feel right at home, eagerly helping me choose and recommending cupcakes. However, my experience with the manager was quite different. I order... Ver mais
A empresa respondeu
Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was bri... Ver mais
Ordered for our 90th celebration at recent exhibition. Wanted an impressive cake that was easy to serve and this was just perfect. Large scale,with bite service mini cupcakes that looked great... Ver mais
Another brilliant cake (Victoria sponge) for my daughter's 8th birthday! I've been getting Lola's birthday cake for my daughter for the last few years which she absolutely loves. The cakes are always... Ver mais
Escrito pela empresa
Escrito pela empresa

Finest ingredients, passionate bakers, handcrafted cupcakes.

14-18 Neal Street, WC2H 9LY, Covent Garden, Reino Unido
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Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Easy to order and pick up, the cake was delicious!! And the portion sizes were really generous. Would use again.
Lovely cake, so yummy! The team loved it as well. The lady who runs the Covent Garden shop is helpful and friendly. Will continue to buy from them. … this is my third cake oink!
Ordered the cake from the store and it was ready on the morning I needed it to be. Seamless.
I ordered the vegan brownie cake for my birthday and it looked beautiful and tasted amazing! Everyone was asking where it was from. Delicious! Easy to order and easy to pick up.
Ordered photo cup cakes on line to collect from shop and they came out brilliantly!
Guests very impressed!
Were very tasty too.
I had a few queries prior to ordering and these were dealt with promptly and to my satisfaction.
Will definitely use again .
Lovely cake, well packed and ready when it was planned to be. Communication for collection was timely. Good and friendly service at the shop.
I ordered a large vanilla birthday cake for our CEO and he (and us) couldn't have been happier. The sponge and icing were absolutely delicious!! We had so many comments on just how tasty the cake was and the CEO who has discerning tastes, said it was the best cake he had, had. Will be ordering again. Thank you!
Delicious as always! Will continue to choose Lola's for taste, quality and convenience. The most amazing cupcakes ever.
Great presentation for 11 year old bday cake but quite tasteless (rainbow sponge, vanilla buttercream). Excellent customer service, packaging, click and collect service.

Resposta da Lola's - Lola's Covent Garden
Lovely Disney Elsa cake! The decoration was fab and even the princess tower was made of of white chocolate. Cake was definitely the highlight of the birthday!
The chocolate heaven cake was delicious. They were very helpful when I went to order the cake and pick it up. Overall, delicious cakes and great service.
Lola's Cupcakes Covent Garden - Over and beyond and all with kindness and enthusiasm. We made an order of several cakes to be cut up into pieces and placed in our branded boxes. They even got allergen stickers printed for our boxes. Every request we had they came to with a range of solutions. Aniko & Anne-Marie - absolute heroes! Thank you both for all your hard work, we'll be back.
I've ordered a birthday cake for my colleague in the office. It was fantastic, she loved it. Beautiful presentation and very very tasty! Highly recommend!
We ordered two cakes for a celebration party online. The communication was great including the day of collection. Everything went smoothly and the cakes looked and tasted delicious! A great experience with very friendly staff.
I went to Lola’s Cupcakes on my birthday to redeem my birthday reward, and the experience completely ruined the moment. The staff member questioned me several times about whether I had “other accounts,” asked for different emails and phone numbers, and made me feel like I was trying to cheat the system when this is the only account I have.
She also examined my ID for an unreasonably long time and then told me that I wouldn’t be able to redeem anything at any other locations because “they will know I’ve already collected it,” again implying I was doing something wrong. It was embarrassing, uncomfortable, and honestly quite insulting especially on my birthday.
A birthday reward should feel like a nice gesture, not like being interrogated. Very disappointed with how I was spoken to and the assumptions that were made. I then took this further with Lola’s customer service and the issue wasn’t addressed properly.

Resposta da Lola's - Lola's Covent Garden
Delicious gluten free tiramisu cake. Such a treat as a coeliac to have the option aside a brownie/red velvet cake! And it was absolutely delicious, really moist and all guests inc non coeliacs said it was delicious. Thank you!
product was great but the boxes were not packed with care. I was only shown one of the 3 and when I got home and opened the rest all of the cakes had topped over and lost their icing and decorations. This was very disappointing as I carried them with upmost care. Once I fixed and pushed them further in , when I next carried them they were fine so was clealry the shop not taking enough care in packing

Resposta da Lola's - Lola's Covent Garden
Delicious cake, definitely reorder again. Actually I went to Lola's yesterday and got 2 boxes of cupcakes.
Super easy to book the cake for collection in Covent Garden. Amazing taste for this Chocolate cake
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