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Lola's - Lola's Marylebone Opiniões 

155
•
TrustScore: 4.5 em 5

4,7

Loja de bolos
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Localização

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Marylebone Railway Station, Melcombe Place, NW1 6JR London, GB

•
+44203 514 2234

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

It was easy to order the cake online, select the personalized message. The cake was ordered about 2 days prior to collection and it was ready by the requested date. The cake wasn't too sweet but i... Ver mais

Classificada 5 em 5 estrelas

Ordering was easy and smooth, delivery was prompt, customer service on the phone was friendly and helpful and the cake was absolutely delicious. Easily fed 17 kids with plenty to spare, and great valu... Ver mais

Classificada 5 em 5 estrelas

The absolute best cakes ever! I always order my birthday cakes from Lola’s, and they never disappoint. The quality and service are truly exceptional, and every cake is fresh, stunningly beautiful, and... Ver mais

Classificada 5 em 5 estrelas

Lola's are my favorite when it comes to GF cakes. This time we opted for the Red Velvet, which is always a crowd pleaser. Home delivery is quite expensive so we chose to collect from our nearest Lola'... Ver mais

Informações sobre a empresa

  1. Loja de bolos
  2. também em
  3. Loja de cupcakes
  4. Padaria
  5. Pastelaria para casamentos
  6. Serviço de encomenda de comida online
  7. Serviço de take away

Sobre Lola's - Lola's Marylebone

Escrito pela empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito pela empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Informações de contacto

  • Marylebone Railway Station, Melcombe Place, NW1 6JR, London, Reino Unido

  • +44203 514 2234

4,7

Excelente

TrustScore: 4.5 em 5

155 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(155)

5792 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Favorite GF Cakes

Lola's are my favorite when it comes to GF cakes. This time we opted for the Red Velvet, which is always a crowd pleaser. Home delivery is quite expensive so we chose to collect from our nearest Lola's cupcake stand - no problem there.

30 de maio de 2024
Classificada 5 em 5 estrelas

Delicious

Order and Collection process was easy. Lots of great choice. The cake was fabulous! Looked amazing and everyone commented on how delicious it was.

9 de abril de 2024
Classificada 1 em 5 estrelas

Wrong opening time on google maps

Wrong opening time on google maps - said 4 PM closing, I was about to pickup before 6 PM as per email opening time and then they call me is open until 7 PM - didnt get refunf

19 de abril de 2024
logótipo da Lola's - Lola's Marylebone

Resposta da Lola's - Lola's Marylebone

Hello Patrik,

Thank you for taking time to share your review with us.

I am very sorry to hear about your experience.

Unfortunately we were unable to answer the phone at the time on our branch, we are very sorry about this.

Apologies also about the information on our hours on the third-party platform was not correct and that this caused additional confusion.

I can see you were already in touch with us, and that my colleagues have offered already an apology and good will gesture to say sorry for any inconvenience caused,

If you would like to discuss this any further, please do not hesitate to email us at hello@lolascupcakes.com

I hope you have a good rest of your day.

Best wishes,
Marta

Classificada 5 em 5 estrelas

Simple and quick…

Really easy to organise click and collect at Marylebone station, and quick and simple at the collection point itself, with a polite and friendly person who showed me the cake first to check it was what I’d ordered. Very impressed.

13 de abril de 2024
Classificada 5 em 5 estrelas

I ordered the goods from the Marylebone…

I ordered the goods from the Marylebone Station branch. Prices was straight forward. No extra cost to having the cake personalised. They told me to come back the next far after 3pm and true to their word it was. Needless to say the red velvet cake was delicious and my girlfriend loved it

26 de março de 2024
Classificada 1 em 5 estrelas

Day light robbery

Hello _ sorry to write this but Lola left no other option. I picked up 24 cupcakes from your Marylebone station branch for my son's 4th Birthday.
The service was horrible as when I went back to get 2 additional single boxes (as some boys at school might want to take theirs home) and lady at the till would not give me 2 single boxes without further payment.

I get the saving the plant line but I just paid for 24 cupcakes which were given in a 2 extra large boxes with all the other paper bags, but then to be so rude and not understand and demand extra money for 2 single boxes seems day light robbery and not very customer friendly.

20 de março de 2024
logótipo da Lola's - Lola's Marylebone

Resposta da Lola's - Lola's Marylebone

Hello,

Thank you for your feedback, and we sincerely apologise for the inconvenience and frustration you experienced during your visit to our Marylebone station branch for your son's birthday cupcakes.

We are sorry to hear about the difficulties you encountered while requesting additional single boxes for the cupcakes. While we strive to promote sustainability by minimising packaging, we understand the need for individual boxes, especially for special occasions like birthday parties.

We regret any misunderstanding or frustration caused by the interaction with our staff. It is never our intention to inconvenience our customers or make them feel unwelcome.

We appreciate your feedback, and we will address this issue with our team to ensure that similar incidents are avoided in the future. We will also review our policies regarding single box charges to ensure clarity and fairness for all customers.

Please accept our sincere apologies, and if there is anything specific we can do to address your concerns or assist you further, please do not hesitate to let us know at hello@lolascupcakes.com

Once again, we apologise for any inconvenience caused, and we appreciate your understanding and patience as we work to improve our services.

Warm regards,
Macy

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