Lola's - Lola's Marylebone Opiniões 

155
•
TrustScore: 4.5 em 5

4,7

Marylebone Railway Station, Melcombe Place, NW1 6JR London, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

It was easy to order the cake online, select the personalized message. The cake was ordered about 2 days prior to collection and it was ready by the requested date. The cake wasn't too sweet but i... Ver mais

Classificada 5 em 5 estrelas

Ordering was easy and smooth, delivery was prompt, customer service on the phone was friendly and helpful and the cake was absolutely delicious. Easily fed 17 kids with plenty to spare, and great valu... Ver mais

Classificada 5 em 5 estrelas

The absolute best cakes ever! I always order my birthday cakes from Lola’s, and they never disappoint. The quality and service are truly exceptional, and every cake is fresh, stunningly beautiful, and... Ver mais

Classificada 5 em 5 estrelas

Lola's are my favorite when it comes to GF cakes. This time we opted for the Red Velvet, which is always a crowd pleaser. Home delivery is quite expensive so we chose to collect from our nearest Lola'... Ver mais


Informações sobre a empresa

  1. Loja de bolos
  2. também em
  3. Loja de cupcakes
  4. Padaria
  5. Pastelaria para casamentos
  6. Serviço de encomenda de comida online
  7. Serviço de take away

Sobre Lola's - Lola's Marylebone

Escrito pela empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito pela empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Informações de contacto

  • Marylebone Railway Station, Melcombe Place, NW1 6JR, London, Reino Unido

  • +44203 514 2234

4,7

Excelente

TrustScore: 4.5 em 5

155 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(155)

5812 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Mini cupcakes perfect for a birthday party

Placed an order for the large boxes of mini cupcakes for a birthday party. The variety was great. Collection was super easy and safely packed. The cakes were very fresh and enjoyed by everyone at the event. Thank you

9 de fevereiro de 2024
Classificada 5 em 5 estrelas

Amazing everything from Lola’s!

Ordering was easy and smooth, delivery was prompt, customer service on the phone was friendly and helpful and the cake was absolutely delicious. Easily fed 17 kids with plenty to spare, and great value for money, considerable cheaper than Hummingbird and just as good (if not better) with plenty more to show for your money! Thank you Lola’s!

3 de novembro de 2023
Classificada 5 em 5 estrelas

Yummy cream topping with delicious…

Yummy cream topping with delicious sponge, we all really loved the cake

Order was upto the mark with the writings on the cake and very easy with friendly staff to collect from the shop.

7 de outubro de 2023
Classificada 1 em 5 estrelas

Lazy rude and nonchalant staff

I have used the station Lolas in central london many times. The staff are consistently rude and unbothered. I politely informed customer services who were apologetic but didn’t get back to me or take any action. If you’re charging extortionate prices for a cake at least train your staff. Always attitude. This company doesn’t care about complaints even if you persist. I love their cakes but the service doesn’t match the price. It’s essentially a luxury item yet you get treated like you shouldn’t be there. All the positive reviews here seem to be consistent so I’m guessing they are purchased reviews as I have seen this consistently over 6 months. They are offhand, rude and lazy around on their phones. They have no pride or consequence in what they do. I wish the company would focus on its staff. Specifically, if you ask a question they consistently reply nonchalantly. I get that it’s boring but you chose to work at least make it pleasant. I’m now going to hummingbird at least the service matches the cake.

14 de junho de 2023
Opinião espontânea
logótipo da Lola's - Lola's Marylebone

Resposta da Lola's - Lola's Marylebone

Hello,

Thank you for taking the time to leave us your review.

I am so sorry your experience in store and talking to our Customer Services team was not the level expected, please be assured we will be passing this feedback onto the Senior Management for the store.

We do not tell customer's of any disciplinary action as this is dealt with privately within the store with their Manager.

We do not purchase our reviews I do want to clarify and most are made after a prompt email when a customer has received their order, we want to check it all went well.

If you want to discuss this further and give us some ideas of how we can improve for the future please email us on hello@lolascupcakes.com. As this is an organic review sadly we cannot contact you for this guidance.

Best wishes,

Alice

Classificada 5 em 5 estrelas

My family enjoyed a lot

My family enjoyed a lot, was so beautiful the decorations on the top

19 de março de 2023
logótipo da Lola's - Lola's Marylebone

Resposta da Lola's - Lola's Marylebone

Hi Aidee,

This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.

Our average response time is 1 hour , so you should hear from us very soon.

Thank you for your patience.

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